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Table Of Contents
Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.10
System Requirements and Supported Devices
Identifying Dialed Calls in Cisco Unified Mobile Communicator
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified Mobile Communicator for BlackBerry Devices, Release 3.1.10
Revised: February 19, 2009These release notes describe the new features and caveats for Cisco Unified Mobile Communicator for BlackBerry devices Release 3.1.10.
To view the release notes for related versions of Cisco Unified Mobile Communicator and Cisco Unified Mobility Advantage, go to: http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
To access the latest software upgrades for Cisco Unified Mobile Communicator, go to http://www.cisco.com/public/sw-center/index.shtml and search for it.
Contents
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System Requirements and Supported Devices
•
Obtaining Documentation and Submitting a Service Request
Introduction
Cisco Unified Mobile Communicator is part of the Cisco Unified Communications family of products.
Cisco Unified Mobile Communicator is a software application installed on your BlackBerry device that works with Cisco Unified Mobility Advantage to extend office communication applications and services to your mobile phone.
In addition to placing and receiving calls and secure text messages, Cisco Unified Mobile Communicator allows you to:
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Receive Cisco Unified MeetingPlace and MeetingPlace Express notifications and dial into conferences
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Be alerted to office voicemail messages, see a list of voicemail messages, and select messages for playback
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Keep track of your missed, dialed, and received calls on both your mobile phone and your office phone
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Access up-to-date corporate and personal directory contacts
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Check the Availability Status of other Mobile Communicator users (see who is available to communicate or who prefers not to be disturbed)
See the Cisco Unified Mobile Communicator User Guide for BlackBerry Devices for more information.
System Requirements and Supported Devices
See the Compatibility Matrix for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator at: http://www.cisco.com/en/US/products/ps7270/products_device_support_tables_list.html.
Related Documentation
Cisco Unified Mobile Communicator Documentation
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7271/tsd_products_support_series_home.html
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Cisco Unified Mobile Communicator Quick Start Guide for BlackBerry Devices
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Cisco Unified Mobile Communicator User Guide for BlackBerry Devices
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Cisco Unified Mobile Communicator User Portal Guide
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Compatibility Matrix for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator
Cisco Unified Mobility Advantage Documentation
These publications are available at the following URL:
http://www.cisco.com/en/US/products/ps7270/tsd_products_support_series_home.html
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Cisco Unified Mobility Advantage Installation and Upgrade Guide
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Cisco Unified Mobility Advantage Administration Guide
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Compatibility Matrix for Cisco Unified Mobility Advantage and Cisco Unified Mobile Communicator
Cisco Unified Communications Solution Reference Network Design (SRND) Documentation
The latest Unified Communications SRND publication is available at the following URL:
http://www.cisco.com/en/US/netsol/ns818/networking_solutions_program_home.html
New and Changed Information
Release 3.1.10 extends client compatibility to more devices and service providers.
Installation Notes
To install Cisco Unified Mobile Communicator for BlackBerry devices release 3.1.10:
Procedure
Step 1
Download the Cisco Unified Mobile Communicator ISO file from Cisco.com.
Using any commercially available ISO file unpackaging program, expand the ISO file to the directory of your choice on your local hard disk.
If you cannot find a program to expand ISO files, you can use any commercially available CD-ROM burner program, and burn the file onto a CD.
Step 2
Log in to the Cisco Unified Mobility Advantage Admin Portal.
Step 3
Upload the .oar file from the CD.
a.
Select Handset Platform Management, Upload New Version.
b.
Select Browse and locate the .oar file.
c.
Click Submit.
Step 4
Download the BlackBerry file (.zip) from the Admin Portal.
a.
Select Handset Platform Management, Version Management.
b.
Click the Download icon next to BlackBerry to download the Cisco Unified Mobile Communicator .zip file to your system.
Step 5
Unzip the BlackBerry file and locate the .cod and .alx files.
Step 6
Update the BlackBerry Enterprise Server with the downloaded .alx and .cod files, as indicated in your BlackBerry server documentation.
Caveats
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
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All severity level 1 or 2 bugs.
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Significant severity level 3 bugs.
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All customer-found bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
Before You Begin
To access Bug Toolkit, you need the following items:
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Internet connection
•
Web browser
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Cisco.com user ID and password
Procedure
Step 1
To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2
Log in with your Cisco.com user ID and password.
Step 3
To look for information about a specific problem, enter the bug ID number in the "Search for Bug ID" field, then click Go.
For information about how to search for bugs, create saved searches, and create bug groups, click Help in the Bug Toolkit page.
Open Caveats
The caveats in Table 1 describe possible unexpected behavior in the latest Cisco Unified Mobile Communicator for BlackBerry Devices release. These caveats may also be open in previous releases. Bugs are listed in order of severity and then in alphanumeric order by bug identifier.
Resolved Caveats
This section lists caveats that are resolved but that may have been open in previous releases.
Note
There are no changes to resolved caveats between release 3.1.7 and 3.1.10.
Bugs are listed in order of severity and then in alphanumeric order by bug identifier. Because defect status continually changes, be aware that this document reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access the Bug Toolkit (see the "Using Bug Toolkit" section).
Table 2 Resolved Caveats for Cisco Unified Mobile Communicator for BlackBerry Devices
Identifier Severity Component Headline3
application
Unexpected error messages should be meaningful
Documentation Updates
This section provides documentation changes that were unavailable when the Cisco Unified Mobile Communicator for BlackBerry Devices documentation suite was released.
Identifying Dialed Calls in Cisco Unified Mobile Communicator
In the Calls view, Dialed Calls has been changed to Placed Calls.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section .CCDE, CCENT, Cisco Eos, Cisco HealthPresence, the Cisco logo, Cisco Lumin, Cisco Nexus, Cisco StadiumVision, Cisco TelePresence, Cisco WebEx, DCE, and Welcome to the Human Network are trademarks; Changing the Way We Work, Live, Play, and Learn and Cisco Store are service marks; and Access Registrar, Aironet, AsyncOS, Bringing the Meeting To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0812R)Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
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