Cisco Unified IP Phones 7900 Series

Table Of Contents

Accessibility Features for Cisco Unified IP Phone 7900 Series

Overview of Cisco Unified IP Phone Accessibility Features

Hearing Impaired Accessibility Features

Vision Impaired and Blind Accessibility Features

Mobility Accessibility Features

Cisco Unified Communications Manager Accessibility Features

Accessibility Features for Cisco Unified IP Phone 7900 Series

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This document contains information about the accessibility features that are typically standard on Cisco Unified IP Phone 7900 Series. Because many of these features are standard, they can be used by users with disabilities without requiring any special configuration.

This document contains the following sections:

•Overview of Cisco Unified IP Phone Accessibility Features—Provides an overview of the accessibility hardware and software features and benefits that Cisco IP phones provide to hearing, vision, and mobility impaired users.

•Hearing Impaired Accessibility Features—Provides an overview of hearing impaired accessibility features, a graphic of the IP phone, a table that visually describes the various hearing impaired accessibility features and where they are located on the phone, and a table that describes each feature and its configuration requirements.

•Vision Impaired and Blind Accessibility Features—Provides an overview of vision impaired accessibility features, a graphic of the IP phone, a table that visually describes the various vision impaired accessibility features and where they are located on the phone, and a table that describes each feature and its configuration requirements.

•Mobility Accessibility Features—Provides an overview of mobility accessibility features, a graphic of the IP phone, a table that visually describes the various mobility accessibility features and where they are located on the phone, and a table that describes each feature and its configuration requirements.

•Cisco Unified Communications Manager Accessibility Features—Provides a table that visually describes the various Cisco Unified Communications Manager accessibility features and its configuration requirements.

Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL:

www.cisco.com/go/accessibility

Overview of Cisco Unified IP Phone Accessibility Features

Cisco Unified IP Phones provide many easy-to-use accessibility features such as:

•Audio and visual alerts of phone states, including dial tone, ringing, mute status, and more.

•Visual alerts that are displayed on a large liquid crystal display (LCD) screen integrated into the phone.

•For people with low vision, an optional color LCD screen with high contrast and backlighting.

•Hearing-aid compatibility

•Tactile discernible buttons and touch-screen for nonbiometric pointing devices.

•Cisco Unified IP Phones also support TTY (telephone typewriter), which is a telephone device for the deaf and hearing impaired. The TTY over IP requires quality of service (QoS) for reliable delivery, and enables users:

–To make or place a TTY call by either acoustically coupling a TTY to the Cisco Unified IP Phone or directly connecting it to the IP telephony network through an analog telephone adapter (ATA).

–Equal access to the mobility features of Cisco Unified IP Communications, which enables users to make and receive calls from different locations in the organization while retaining the same phone number by bringing only your TTY and an ATA.

Hearing Impaired Accessibility Features

This section describes the Cisco Unified IP Phone accessibility features for the hearing impaired (see Figure 1 and Table 1).

Figure 1 Cisco Unified IP Phone Accessibility Features for the Hearing Impaired

1	Visual Message Waiting Indicator (Handset) (see Table 1)	5	Inline Amplifier Support (Headset) (see Table 1)
2	Third-Party Accessibility Applications (see Table 1)	6	Inline Amplifier Support (Handset) (see Table 1)
3	Adjustable Ring Tone and Volume (see Table 1)	7	Hearing Aid Compatible (HAC) Handset (see Table 1)
4	Visual Notification of Phone State (see Table 1)	8	Acoustic Coupled TTY Support (Handset) (see Table 1)

Table 1 provides information on the Cisco Unified IP Phone accessibility features for the hearing impaired. See Figure 1 for the locations of these features on the IP phone.

Table 1 Cisco Unified IP Phone Accessibility Features for the Hearing Impaired 

Accessibility Feature	Description	Configuration Requirements	For More Information
Visual Message Waiting Indicator (Handset)	Viewable from 360 degrees, this visual indicator also provides an audible message waiting indicator. Users change the voice message light on their handset and the audible voice message indicator on their phone by logging in to their User Options web pages and accessing the message indicator settings. Users change the setting to on or off.	Standard on all Cisco Unified IP Phones. Configuration is required: •System administrator •Cisco Unified CM User Options	See the user guide applicable to your Cisco Unified IP Phone.
Acoustic Coupled TTY Support (Handset)	Cisco Unified IP Phones support the following TTY and TDD features: •Acoustic or direct connect TTYs from industry-leading manufacturers •Real-time text transmission over phone lines •Hearing and voice carry over phones (HCO/VCO) •VoIP network operating at G.711 See Figure 1.	Standard on all Cisco Unified IP Phones; see your administrator for information about using TTY.	See the user guide applicable to your Cisco Unified IP Phone. See your administrator for information about TTY.
Hearing Aid Compatible (HAC) Handset	Cisco Unified IP Phone handsets support the following accessibility features: •hearing-aid compatible •supports magnetic coupling of the hearing aid •meets Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA) •meets Section 508 loudness requirements, which is achieved by using industry-standard inline handset amplifiers.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Inline Amplifier Support (Handset)	Cisco Unified IP Phone handsets support third-party inline amplifiers, which users attach to the handset and cord and sit between the handset and the IP phone. Cisco Unified IP Phones support the following third-party inline amplifiers: •Clarity HA-40 Inline Amplifier for Corded Phone •Plantronics EHA40 Inline Amplifier	Standard on all Cisco Unified IP Phones; no configuration is required.	Refer to the third-party inline amplifier documentation.
Inline Amplifier Support (Headset)	Cisco Unified IP Phone supports third-party Hearing Aid Compatible (HAC) headsets, which increase the volume range. Users connect the headset to the phone and then attach the inline amplifier to the headset cord. See Figure 1. A list of supported headsets and Plantronics' recommended configurations are available at the following URL: http://www.plantronics.com/media/media_resources/literature/user_guides/cisco_setup.pdf	Standard on all Cisco Unified IP Phones; no configuration is required.	Refer to the third-party inline amplifier documentation.
Visual Notification of Phone State	For visual notification of the phone state, users can: •Toggle the Mute and Speaker buttons on and off to indicate the state of the phone. •Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. •Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. See Figure 1.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Adjustable Ring Tone and Volume	Users can adjust the ring tone, pitch, and volume by: •Using the User Preferences menu on their phone. •Adjusting the volume level for the phone ringer: while the handset is in the cradle, and the headset and speakerphone buttons are off, press the volume button to increase the volume. See Figure 1.	Standard on all Cisco Unified IP Phones; users and system administrators can make configuration changes.	See the user guide applicable to your Cisco Unified IP Phone.
Third-Party Accessibility Applications for the Hearing Impaired	Cisco Unified IP Phones provide an interface for third-party accessibility applications from companies such as NexTalk and Berbee that support the following features: •paging •visual notification •ability to provide single number services to support Video Relay, Text Relay, TTY Traffic or even voice services	See your system administrator about which third-party applications you may be using.	Information about NexTalk is available at the following URL: http://www.nxicom.com/products-biz/index_biz.html Information about Berbee is available at the following URL: http://www.berbee.com/public/aboutus/index.aspx

Vision Impaired and Blind Accessibility Features

This section describes the Cisco Unified IP Phone accessibility features for vision impaired and blind users (see Figure 2 and Table 2).

Figure 2 Cisco Unified IP Phone Accessibility Features for the Vision Impaired and Blind

1	High Contrast Visual and Audible Alert (see Table 2)	6	Large Buttons to Access Phone Services, Voice Messages, Directories, and Settings (see Table 2)
2	Third-Party Accessibility Applications (see Table 2)	7	Audible Notification of Phone State (see Table 2)
3	Back-Lit LCD Screen With Large Fonts and Programmable Contrast (see Table 2)	8	Tactile Discernible Buttons and Functions (see Table 2)
4	Line and Feature Buttons (see Table 2)	9	Standard Key Layout (see Table 2)
5	Touch Screen Controls (see Table 2)

Table 2 provides information on the Cisco Unified IP Phone accessibility features for the vision impaired and blind. See Figure 2 for the location of these features on the IP phone.

Table 2 Cisco Unified IP Phone Accessibility Features for the Vision Impaired and Blind 

Accessibility Feature	Description	Configuration Requirements	For More Information
High Contrast Visual and Audible Alert	Cisco Unified IP Phones provide an audible alert, and the handset provides a visual alert when the phone receives an incoming call. The handset light strip flashes during incoming calls and stays lit when a voice-mail message is received. See Figure 2.	Standard on all Cisco Unified IP Phones; configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Standard Key Layout	Cisco Unified IP Phone keypads provide standard key layout, which enables users to use existing or familiar key positions. See Figure 2.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Tactile Discernible Buttons and Functions	Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the "bump" on the 5 key. Users do not have to learn new key positions. See Figure 2.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Audible Notification of Phone State	For audible notification of the phone state, users can: •Toggle the Mute and Speaker buttons on and off to indicate the state of the phone. •Use the Mute button to toggle the microphone on or off. When the microphone is muted, the button is lit. •Use the Speaker button to toggle the speakerphone on or off. When the speakerphone is on, the button is lit. See Figure 2.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Large Buttons to Access Phone Services, Voice Messages, Directories, and Settings	Uses can use large buttons on the IP phone to easily access the phone services, voice messages, corporate and personal directories, and phone settings. See Figure 2.	Most features are standard on the Cisco Unified IP Phone; some configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Touch Screen Controls	Users can touch the Display button to awaken the touchscreen from sleep mode or disable it for cleaning. See Figure 2.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Line and Feature Buttons	Users can use the line and feature buttons (the buttons to the right of the phone screen) to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, BLF speed dial, DND, and Service URLs, get assigned to these buttons.	Standard on all Cisco Unified IP Phones; configuration is required. Your system administrator assigns programmable line keys to your Cisco Unified IP Phone.	See the user guide applicable to your Cisco Unified IP Phone.
Back-Lit LCD Screen With Large Fonts and Programmable Contrast	Users with low vision, can use an optional color LCD screen that provides high contrast and backlighting. See Figure 2.	See your system administrator.	See the user guide applicable to your Cisco Unified IP Phone.
Third-Party Accessibility Applications for the Vision Impaired	Cisco Unified IP Phones provide an interface for third-party accessibility applications such as Tenacity accessaphone and the IP blue VTGO 508-Compliant softphone. These third-party applications provide accessibility features such as audible caller ID, call log, access to call functions, text to speech, keyboard navigation, and more. Information about Tenacity is available at the following URL: http://www.tenacitycorp.com/products.aspx Information about IP blue is available at the following URL: http://www.ipblue.com/products_vtgo_508.asp	See your system administrator.	Refer to the third-party documentation.
Adjustable Stand	Users can easily manipulate an adjustable stand from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.

Mobility Accessibility Features

Table 3 provides information on the Cisco Unified IP Phone accessibility features for the mobility impaired.

Table 3 Cisco Unified IP Phone Accessibility Features for the Mobility Impaired 

Accessibility Feature	Description	Configuration Requirements	For More Information
Large Screen Displays Phone State and Services	The large screen displays: •Phone features such as Conference, Transfer. •Current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). •Audio mode icons, status information, and prompts.	Ask the system administrator for more information about the phone screen display.	See the user guide applicable to your Cisco Unified IP Phone.
Tactile Discernible Buttons and Functions	Cisco Unified IP Phone keypads provide the tactile discernible locator, which enables users to use existing or familiar key positions that can be easily located from the "bump" on the 5 key. Users do not have to learn new key positions. See Figure 2.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Dedicated Headset Jack that Enables Auto-Answer Function	Users can use a dedicated headset jack that enables auto-answer feature support on either the speakerphone or headset. Incoming calls are then automatically connected after a ring or two. See Figure 2.	Standard on all Cisco Unified IP Phones; configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Touch Screen for Nonbiometric Pointing Devices	Users can use their nonbiometric pointing device to access the touch screen features, line buttons, and softkeys. See Figure 2.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Well-Spaced, Illuminated Buttons Enable Easy Operation	Depending on configuration, programmable buttons allow users to access: •Phone lines and intercom lines (line buttons) •Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) •Web-based services (for example, a Personal Address Book button) •Phone features (for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: •Green, steady—Active call or two-way intercom call •Green, flashing—Held call •Amber, steady—Privacy in use, one-way intercom call, Do Not Disturb (DND) active, or logged into Hunt Group •Amber, flashing—Incoming call or reverting call •Red, steady—Remote line in use (shared line or BLF status)	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Adjustable Stand	Users can easily manipulate an adjustable stand from flat to 60 degrees to provide optimum phone display viewing and comfortable access to all buttons and keys.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Large Buttons to Access Phone Services, Voice Messages, Directories, and Settings	Uses can use large buttons on the IP phone to easily access the phone services, voice messages, corporate and personal directories, and phone settings. See Figure 2.	Most features are standard on the Cisco Unified IP Phone; some configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Built-In Speakerphone	Users can toggle the Speaker button on and off to indicate the state of the phone. When the speakerphone is on, the button is lit.	Standard on all Cisco Unified IP Phones; no configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.

Cisco Unified Communications Manager Accessibility Features

Table 4 provides information on the Cisco Unified Communications Manager accessibility features.

Table 4 Cisco Unified Communications Manager Accessibility Features 

Accessibility Feature	Description	Configuration Requirements	For More Information
Programmable Line Keys (PLK)	Users can use the line buttons (the buttons to the right of the phone screen) to initiate, answer, or switch to a call on a particular line. A limited number of features, such as speed dial, extension mobility, privacy, BLF speed dial, DND, and Service URLs, get assigned to these buttons. The Programmable Line Key (PLK) feature expands the list of features that can be assigned to the line buttons to include features that softkeys normally control; for example, New Call, Call Back, End Call, and Forward All. When these features are configured on the line buttons, they always remain visible, so you can have a "hard" New Call key. Users can easily access features that may normally be assigned to softkeys, which can be too small and difficult to use.	Standard on all Cisco Unified IP Phones; configuration is required. Your system administrator assigns programmable line keys to your Cisco Unified IP Phone.	See the user guide applicable to your Cisco Unified IP Phone.
Audible Message Waiting Indicator (AMWI)	Cisco Unified IP Phones can send a line-specific stutter dial tone when there is a voice message waiting on the phone. Users hear it only when using the line with the waiting messages. When the user goes off hook (on the line for which a voice message has been left) the stutter dial tone is heard. Users can change the way the audible voice message indicator sounds on their phone by logging in to their User Options web pages and accessing the audible message indicator settings. They can change the audible message waiting indicator setting to on or off.	Standard on all Cisco Unified IP Phones; configuration required: •System administrator •Cisco Unified CM User Options	See the user guide applicable to your Cisco Unified IP Phone.
Do Not Disturb (Alert and Reject)	The system administrator configures the phone to turn on all audible and visual notifications, turn on ringer only, or to choose the type of alert a phone should play for incoming calls.	Standard on all Cisco Unified IP Phones; configuration is required.	See the user guide applicable to your Cisco Unified IP Phone.
Busy Lamp Field	Users can use the BLF feature to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone. In addition, users can use BLF pickup to monitor incoming calls on a directory number. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.	Standard on all Cisco Unified IP Phones; configuration required.	See the user guide applicable to your Cisco Unified IP Phone.
User Options Web Interface	The Cisco Unified IP Phone is a network device that enables users to: •Share information with other network devices in their company, including their personal computer. •Use their computer to log in to their Cisco Unified CM User Options web pages, where they can subscribe to services, set up speed dial and call forwarding numbers, configure ring settings, and create a personal address book.	Standard on all Cisco Unified IP Phones; configuration required.	See the user guide applicable to your Cisco Unified IP Phone.

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