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Table Of Contents
Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(2)
Installing Cisco Unified Communications Manager
Installing Firmware Release 9.1(2) for SIP
Cisco Unified Video Camera Firmware
Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961
Using a USB Hub During an Active Call
Using the Plantronics CS50 USB Headset with the Cisco Unified IP Phone Color Key Expansion Module
One-Way Video Calls for the Cisco Unified IP Phone
Cisco Unified IP Phone 9951 and 9971 Power Negotiation When Using a Video Camera
Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder
Web Access Disabled by Default
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.1(2)
Published: March 28, 2011Use these release notes with a Cisco Unified IP Phone 8961, 9951, and 9971 running SIP firmware release 9.1(2). This version of firmware release 9.1(2) is compatible with Cisco Unified Communications Manager 7.1(3) and later.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
Related Documentation
Cisco Unified IP Phone 9951 and 9971 Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html
Cisco Unified IP Phone 8961 Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed
There is no new or changed information for firmware release 9.1(2).
Installation Notes
This section contains these sections:
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Installing Cisco Unified Communications Manager
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Installing Cisco Unified Communications Manager
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
Note
To download and install the Cisco Unified Communications Manager version, refer to the Install and Upgrade Guides for Cisco Unified Communications Manager.
Installing Firmware Release 9.1(2) for SIP
To download and install the phone firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
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Note
Step 9
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Step 10
Installing Firmware Zip Files
If a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware. Go to Step 1 and follow the first 7 steps.
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•
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After you unzip the files, you must manually copy them to the directory on the TFTP server. Refer to the Cisco Unified Communications Operating System Administration Guide for information to manually copy the firmware files to the server.
Note
Cisco Unified Video Camera Firmware
The Cisco Unified Video Camera is supported on Unified CM versions 7.1(3a)su1 and later.
Important Notes
This section contains these topics:
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Using a Plantronics Audio 615M Headset with the Cisco Unified IP Phone 8961
The Plantronics Audio 615M headset is not compatible with the Cisco Unified IP Phone 8961. You must use an alternate headset type for this IP phone. For more information, refer to CSCth71104.
Using a USB Hub During an Active Call
If you use a USB hub on your IP phone or expansion module, do not unplug the hub while you are on an active call. Unplugging the hub in this scenario may cause the IP phone or expansion module to reboot. For more information, refer to CSCtf46146.
Using a USB Headset
When you use any USB headset that uses an external power source with the Cisco Unified IP Phone, the headset must be used with external power connected only.
Note
Note
Using the Plantronics CS50 USB Headset with the Cisco Unified IP Phone Color Key Expansion Module
The Plantronics CS50 USB headset causes the phone to request power from switch even though it is self-powered. In this case, if a device such as a camera or expansion module from the switch is connected and active on the phone, the switch will reject the power request for the headset because the power budget has been exceeded. In this case, the headset cannot be used.
One-Way Video Calls for the Cisco Unified IP Phone
Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video received from devices supporting resolutions greater than 640x480. In this case, the user will see a black video screen.
To insure that video from such devices is properly displayed on the IP phone, the best solution is to configure high definition phones and Cisco Unified IP Phone 8961, 9951, and 9971 into different call regions set up in the Cisco Unified Communications Manager Regions Configuration and limit the video bandwidth to 384 kb/s when calling between regions.vj
Cisco Unified IP Phone 9951 and 9971 Power Negotiation When Using a Video Camera
There is an issue (CSCtf09186) with some 802.3af switches, which results in the Cisco Unified IP Phone 9951 and 9971 unable to negotiate for the additional power required to operate the IP phone's camera. To power the camera, set the Power Negotiation parameter of the Cisco Unified IP Phone 9951 and 9971 using the Phone Configuration window. To disable the Power Negotiation parameter access the Product Specific Configuration of Cisco Unified Communications Manager 8.5 and later releases. A device pack must be installed to add the configuration parameter to the database for Cisco Unified Communications Manager releases before 8.5. Disabling power negotiation enables the IP phone to power up the camera and to use up to 15.4 watts (the AF maximum) without the need to negotiate with the switch.
Tracking the Cisco Unified IP Phone 9971 Using Cisco Emergency Responder
You must configure the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you must configure Cisco Emergency Responder appropriately for tracking wireless IP phones. For more information, refer to Chapter 5 of the Cisco Emergency Responder Administration Guide 8.0.
Web Access Disabled by Default
Access to all web services, such as HTTP and SSH, are disabled by default on the Cisco Unified IP Phone 8961, 9951, and 9971. Use Enterprise Parameters Configuration to enable this feature on the Cisco Unified IP Phone 8961, 9951, and 9971.
Note
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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•
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2
Step 3
Open Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using firmware release 9.1(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Table 1 Open Caveats for Firmware Release 9.1(2)
Phone sends 488 to incoming INVITE during negative stress test
Invalid tftp address accepted by Cisco Unified IP Phone 8961, 9951, and 9971 through dhcp
Only missed calls are cleard by "clear call history"
Cisco Unified IP Phone with WIFI registers to Cisco Unified Communications Manager twice after startup
Phone wireless authentication fails unexpectedly
Memory leak during SIP Codenomicon run
"Play" uri behavior is wrong when interact with incoming call
CSCtj14440
LKEM not in service after USB is enabled and phone power cycled
Video Screen Flickering on Cisco Unified IP Phone 9951 under Neon/Fluorescent
No error is displayed when there are no resources to complete video conference
Cisco Unified IP Phone 9900 Series: handset audio quality
Video stops after an extended period of heavy network impairments
Video stream statistics always reports Sender/Receiver I-frame counts as 0
Phone stuck in SendDigits feedback audio
The video call cannot be setup immediately after an intercom call
Onhook dialing fails after power cycle with bluetooth connected
Pressing volume-down button once will make the volume lowest
EMCC is not working for Cisco Unified IP Phone 8961
No MOH in SRST
Pressing Application key several times quickly causes grey softkeys
USB power exceeded warning on Cisco Unified IP Phone 8961
NewCall softkey sometimes does not show up on the phone
Video conference between device pool fails
Chasing shadows show up when PiP on top-right and top-left corner
Video flicker while setting the lowest camera brightness
Inappropriate timing-related session focus issue with blf-pickup
Wrong session focus after an answered transfer/conference call is canceled
Can not get multi cookie header field from https connection
Excessive low frequency in narrowband handset mode
CME SCCP CUVA call to Cisco Unified IP phone 9971 results in 1-way video
Secondary dial tone does not stop after onhook
No toast for wireless connecting state
Extra character is input if Apply softkey is pressed too quickly
Power allocation error when connect the camera to KEM
Name of KEM on KEM details screen is not properly wrapped
New VM session is not always in focus
Data element of CiscoIPPhoneStatus XML object should be optional
Phone Reset when change phone LLDP from enable to disable
ETSGJ-CH: Join feature does not function when Max call-2
The button added by user interface itself,Can not work the same logic
Cisco Unified IP Phone shows SRST as authenticated
Cisco Unified IP Phone shows wrong SRST secure status when misconfigured
No frame for PiP if video is muted and remote view is in PiP
Short ring upon consultative conference call with call hold ring back enable
Purple-red background flashes when remote side is mute/unmute quickly
LED of speaker button is still ON after call is held
PiP of remote view is not fully filled during w360p video call
If first frames of call are missing, phone crashes
Occasionally, the Cisco Unified IP Phone rings continuously
Resolved Caveats
Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 9.1(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)
© 2011 Cisco Systems, Inc. All rights reserved.
