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Cisco Unified IP Phone 8941 and 8945 Administration Guide for Cisco Unified CM 8.5 (SCCP and SIP)
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Preface
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An Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Settings on the Cisco Unified IP Phone
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Configuring Features, Templates, Services, and Users
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Customizing the Cisco Unified IP Phone
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
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Monitoring the Cisco Unified IP Phone Remotely
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Troubleshooting and Maintenance
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Providing Information to Users Via a Website
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Supporting International Users
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Technical Specifications
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Basic Phone Administration Steps
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Feature Support by Protocol for the Cisco Unified IP Phone 8941 and 8945
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Index
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Feedback
Table Of Contents
Setting Up the Cisco Unified IP Phone
Cisco Unified Communications Manager Configuration
Understanding the Cisco Unified IP Phones 8941 and 8945 Components
Audio Quality Subjective to the User
Installing the Cisco Unified IP Phone
Reducing Power Consumption on the Phone
Verifying the Phone Startup Process
Configuring Startup Network Settings
Configuring Security on the Cisco Unified IP Phone
Setting Up the Cisco Unified IP Phone
This chapter includes the following topics, which help you install the Cisco Unified IP Phone on an IP telephony network:
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Understanding the Cisco Unified IP Phones 8941 and 8945 Components
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Note
Before You Begin
Before installing the Cisco Unified IP Phone, review the requirements in these sections:
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Network Requirements
For the Cisco Unified IP Phone to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet the following requirements:
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Cisco Unified Communications Manager Configuration
The Cisco Unified IP Phone requires Cisco Unified CM to handle call processing. Refer to Cisco Unified Communications Manager Administration Guide or to context-sensitive help in the Cisco Unified Communications Manager application to ensure that Cisco Unified CM is set up properly to manage the phone and to properly route and process calls.
If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco Unified Communications Manager Administration before connecting any Cisco Unified IP Phone to the network. For information about enabling and configuring auto-registration, refer to Cisco Unified Communications Manager Administration Guide. Also, see the "Adding Phones to the Cisco Unified CM Database" section.
You must use Cisco Unified Communications Manager Administration to configure and assign telephony features to the Cisco Unified IP phones. See the "Telephony Features Available for the Cisco Unified IP Phone" section for details.
In Cisco Unified Communications Manager Administration, you can add users to the database, add users to user groups, and associate users to specific phones. In this way, users gain access their Cisco Unified CM User Option page to configure items such as call forwarding, speed dialing, and voice messaging system options. See the "Adding Users to Cisco Unified Communications Manager" section for details.
Understanding the Cisco Unified IP Phones 8941 and 8945 Components
The Cisco Unified IP Phone 8941 and 8945 include these components on the phone or as accessories for the phone:
Network and Access Ports
The back of the Cisco Unified IP Phone 8941 and 8945 includes these ports:
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Each port supports 10/100 Mbps half- or full-duplex connections to external devices. Cisco Unified IP Phone 8945 also supports 1000 Mbps full-duplex connections to external devices.You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 or 1000 Mbps connections.
Use the SW network port to connect the phone to the network. You must use a straight-through cable on this port. The phone can also obtain inline power from a switch over this connection. See the "Adding Phones to the Cisco Unified CM Database" section for details.
Use the PC access port to connect a network device, such as a computer, to the phone. You must use a straight-through cable on this port.
Handset
The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting.
To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.
Speakerphone
By default, the speakerphone is enabled on the Cisco Unified IP Phone.
You can disable the speakerphone by using Cisco Unified Communications Manager Administration. To do so, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone check box.
Headset
Although Cisco Systems performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco Systems does not certify or support products from headset or handset vendors.
Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of headsets and their proximity to other devices such as cell phones and two-way radios, some audio noise or echo may still occur. An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP Phone user. Humming or buzzing sounds can be caused by a range of outside sources; for example, electric lights, electric motors, or large PC monitors. See the "Using External Devices" section for more information.
Note
These environmental and hardware inconsistencies in the locations where Cisco Unified IP Phones are deployed means that there is not a single headset solution that is optimal for all environments.
Cisco recommends that customers test headsets in their intended environment to determine performance before making a purchasing decision and deploying en masse.
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Audio Quality Subjective to the User
Beyond the physical, mechanical and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers have been reported to perform well with Cisco Unified IP Phones.
For additional information, see the Headsets for Cisco Unified IP Phones and Desktop Clients page on Cisco.com.
Connecting a Headset
To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset
button on the phone to place and answer calls using the headset.
You can use the wired headset with all of the features on the Cisco Unified IP Phone, including the Volume and Mute buttons. Use these buttons to adjust the ear piece volume and to mute the speech path from the headset microphone.
Disabling a Headset
You can disable the headset by using Cisco Unified Communications Manager Administration. If you do so, you also will disable the speakerphone.
To disable the headset from Cisco Unified Communications Manager Administration, choose Device > Phone and locate the phone that you want to modify. In the Phone Configuration window for the phone, check the Disable Speakerphone and Headset check box.
Using External Devices
The following information applies when you use external devices with the Cisco Unified IP Phone:
Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.
Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions:
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Cisco cannot guarantee the performance of the system because Cisco has no control over the quality of external devices, cables, and connectors. The system will perform adequately when suitable devices are attached using good quality cables and connectors.
Caution
Installing the Cisco Unified IP Phone
You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 shows the connections for Cisco Unified IP phones 8941and 8945.
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To install a Cisco Unified IP Phone, perform the tasks described in Table 3-1.
Table 3-1 Installing the Cisco Unified IP Phone 8941 and 8945
1.
Connect the handset to the Handset port.
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Connect a headset to the Headset port.
Optional. You can add a headset later if you do not connect one now.
See the "Headset" section for supported headsets.
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Optional. Connect the power supply to the Cisco DC Adapter port.
See the "Adding Phones to the Cisco Unified CM Database" section for guidelines.
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Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco Unified IP Phone 8941 and 8945.
Each Cisco Unified IP Phone ships with one Ethernet cable in the box.
You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 or 1000 Mbps connections.
See the "Network and Access Ports" section for guidelines.
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Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the access port labeled Computer on the Cisco Unified IP Phone 8941 and 8945.
Optional. You can connect another network device later if you do not connect one now.
You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 or 1000 Mbps connections.
See the "Network and Access Ports" section for guidelines.
Figure 3-1 Cisco Unified IP Phone 8941 and 8945 Cable Connections
Related Topics
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Reducing Power Consumption on the Phone
You can reduce the amount of energy that the Cisco Unified IP Phone 8941 and 8945 consumes by scheduling when the phone goes into power save mode. In power save mode, the backlight on the screen is not lit when the phone is not in use. The phone remains in power save mode for the scheduled duration or until the user lifts the handset or presses any button. In the Phone Configuration window on Cisco Unified Communications Administration, configure the following parameters.
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Footstand
If your phone is placed on a table or desk, the footstand can be connected to the back of the phone for a higher or lower viewing angle, depending on your preference.
Figure 3-2 shows the footstand and the alignment of the tabs on the footstand with the two different sets of holes on the Cisco Unified IP phones 8941 and 8945.
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Figure 3-2 Cisco Unified IP Phone 8941 and 8945
Higher Viewing Angle
Lower Viewing Angle
Verifying the Phone Startup Process
After the Cisco Unified IP Phone has power connected to it, the phone begins its startup diagnostic process by cycling through the following steps.
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Table 3-2 LED Diagnostic Status
Power is Ready
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Flash is Accessible
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On
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RAM Test Successful
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On
On
Ethernet Test Successful
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On
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If the phone successfully passes through these stages, it has started up properly. If the phone does not start up properly, see the "Resolving Startup Problems" section.
Configuring Startup Network Settings
If you are not using DHCP in your network, you must configure these network settings on the Cisco Unified IP Phone after installing the phone on the network:
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Collect this information and see the instructions in Chapter 4 "Configuring Settings on the Cisco Unified IP Phone."
Configuring Security on the Cisco Unified IP Phone
The security features protect against several threats, including threats to the identity of the phone and to data. These features establish and maintain secure communication streams between the phone and the Cisco Unified Communications Manager server, and digitally sign files before they are delivered.
For more information about the security features, see the "Understanding Security Features for Cisco Unified IP Phones" section. Also, refer to Cisco Unified Communications Manager Security Guide.
You can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC.
Before You Begin
Make sure that the appropriate Cisco Unified CM and the Certificate Authority Proxy Function (CAPF) security configurations are complete:
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Refer to Cisco Unified Communications Manager Security Guide for more information.
To manually configure an LSC on the phone, perform these steps:
Procedure
Step 1
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Step 3
Step 4
The phone prompts for an authentication string.
Step 5
The phone begins to install, update, or remove the LSC, depending on how the CAPF was configured. During the procedure, a series of messages appears in the LSC option field in the Security Configuration menu, so you can monitor progress.
You can verify that an LSC is installed on the phone by choosing Administrator Settings > Security Setup and ensuring that the LSC setting shows Installed.
Related Topic
