Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-19

.cnf.xml configuration file 2-6

Numerics

10/100/1000 PC port 3-3

See also access port

10/100/1000 SW port 3-2

See also network port

802.1X

authentication server 1-16

authenticator 1-16

description 1-4

network components 1-16

supplicant 1-16

Troubleshooting 9-9, 9-10

802.1X Authentication 4-32

802.1X Authentication menu

options

Device Authentication 4-34

EAP-MD5 4-34

Device ID     1

Realm     1

Shared Secret     1

802.1X Authentication Status menu

about 4-32

states 4-35

A

abbreviated dialing 5-2

AC adapter, connecting 3-5

access, to phone settings 3-14, 4-2

access port

10/100/1000 PC 3-3

configuring 4-7

connecting 3-6

disabled 4-25

forwarding packets to 4-24

access to phone settings 4-1

Access web page 8-2, 8-8

adding

Cisco Unified IP Phones manually 2-11

Cisco Unified IP Phones using auto-registration 2-9

Cisco Unified IP Phones using BAT 2-11

users to Cisco Unified Communications Manager 5-20

adjusting, phone placement of 3-8

adjustment plate 3-11

Admin. VLAN ID 4-6

AdvanceAdhocConference service parameter 5-6

Alternate TFTP 4-9

anonymous call block 5-2

audible message waiting indicator 5-2

audience, for this document ii-xiii

authenticated call 1-13

authentication 1-9, 3-13

authentication server, in 802.1X 1-16

Authentication URL 4-17

authenticator, in 802.1X 1-16

auto answer 5-2

Auto Call Select 4-19

Auto Line Select 4-19

auto-pickup 5-2

auto-registration

using 2-9

auxiliary VLAN 2-3

B

background image

configuring 6-5

creating 6-3

custom 6-3

List.xml file 6-3, 6-4

PNG file 6-4

barge 1-17, 5-3

call security restrictions 1-14

BAT (Bulk Administration Tool) 2-11

BLF for Call Lists 4-19

block external to external transfer 5-3

BootP 1-4

BOOTP Server 4-11

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) Pickup 5-3

Busy Lamp Field (BLF) speed dial 5-3

C

cable lock, connecting to phone 3-9

call

authenticated 1-13

encrypted 1-13

protected 1-13

security interactions 1-14

Call Back 5-3

call display restrictions 5-4, B-1

caller ID 5-5

Caller ID Blocking 5-6

call forward

all calls 5-4

destination override 5-5

display, configuring 5-4

loop breakout 5-4

loop prevention 5-4

call forward configurable display B-2

call forward destination override B-2

call forward display, configuring 5-4, 5-7

call park 5-5

call pickup 5-5

call recording 5-5

call security restrictions using Barge 1-14

Call Statistics screen 7-1, 7-13

call waiting 5-5

CAPF (Certificate Authority Proxy Function) 1-11, 3-13

certificate trust list file

See CTL file

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-6

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-5

Cisco Unified Communications Manager

adding phone to database of 2-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-4

Cisco Unified Communications Manager Administration

adding telephony features using 5-2

configuring LCD display using 6-7

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-11

adding to Cisco Unified Communications Manager 2-8

cleaning 9-19

configuration checklist 1-18

configuration requirements 1-17

configuring user services 5-20

features 1-2

figure 1-2

installation checklist 1-21, 1-22

installation overview 1-17

installation procedure 3-5

installation requirements 1-17

modifying phone button templates 5-17

mounting to wall 3-10

power sources 2-3

registering 2-8

registering with Cisco Unified CallManager 2-11

registering with Cisco Unified Communications Manager 2-9

resetting 9-14

supported networking protocols 1-4

technical specifications D-1

troubleshooting 9-1

using LDAP directories 5-17

web page 8-1

Cisco Unified IP Phone Expansion Module 7914 1-22, 3-7, B-4

statistics 7-3, 7-12

troubleshooting 9-14

Cisco Unified IP Phone Expansion Module 7915 1-23, 3-7, B-4

Cisco Unified IP Phone Expansion Module 7916 1-23, 3-7, B-4

cleaning the Cisco Unified IP Phone 9-19

Clear softkey 7-4, 7-9

client matter codes 5-6

CM 1-5 4-12

Computer Telephony Integration (CTI) Applications 5-7

conference 5-6

secure 1-13

conference joining 5-6

configurable call forward display 5-7

configuration file

.cnf.xml 2-6

creating 9-5

encrypted 1-12

modifying 6-1

overview 2-5

secure 2-6

XmlDefault.cnf.xml 2-6

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-17

overview 1-17

personal directories 5-17

phone button templates 5-17

softkey templates 5-19

startup network settings 3-13

user features 5-20

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-6

to the network 3-6

Console Logs web page 8-2

Core Dumps web page 8-2

CTI 5-7

CTL file

deleting from phone 9-15

requesting 2-7

CTL File menu 4-32

custom phone rings

about 6-2

creating 6-2, 6-3, 6-5

PCM file requirements 6-3

D

daisy chaining 9-10

data VLAN 2-3

Days Display Not Active 4-23, 6-8

Debug Display web page 8-3, 8-11

Default Router 1-5 4-8

Device Authentication 4-34

device authentication 1-11

Device Configuration menu

displaying 4-2

editing values 4-3

overview 4-1

sub-menus 4-11

Device Information web page 8-2, 8-4

DHCP 4-9

description 1-4

troubleshooting 9-7

DHCP Address Released 4-9

DHCP IP address 9-13

DHCP Server 4-8

directed call park 5-7

directed call pickup 5-7

directories button 1-3

Directories URL 4-17

directory numbers, assigning manually 2-11

Direct Transfer 5-15

direct transfer 5-7

display, turning on and off automatically 6-7

Display button 6-7, 9-19

display button 1-2

Display Idle Timeout 4-23, 6-9

Display On Duration 4-23, 6-8

Display On If Incoming call 4-23, 6-9

Display On Time 4-23, 6-8

Display On When Incoming Call 6-9

Distinctive Ring 5-7

DND 5-8

DNS server

troubleshooting 9-8

verifying settings 9-4

DNS Server 1-5 4-9

documentation

additional ii-xiv

for users A-2

Domain Name 4-6

Domain Name System (DNS) 4-6

Domain Name System (DNS) server 4-9

do not disturb 5-8

DSCP For Call Control 4-26

DSCP For Configuration 4-26

DSCP For Services 4-26

Dynamic Host Configuration Protocol

See DHCP

E

EAP-MD5 4-34

editing, configuration values 4-3

encrypted call 1-13

encrypted configuration file 1-12

encryption

media 1-9, 1-11

signaling 1-9, 1-11

Erase softkey 9-15

error messages, used for troubleshooting 9-3

Ethernet Configuration menu

about 4-24

Span to PC Port option 4-24

Ethernet Information web page 8-2, 8-8

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

Expansion Module(s) screen 7-3, 7-12

extension mobility 5-8

F

fast dial service 5-8

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-8

configuring with Cisco Unified Communications Manager, overview 1-8

informing users about 1-8

support by protocol

other group pickup B-3

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-6

Cisco Unified IP Phone wall mount 3-11

file authentication 1-11

file format

List.xml 6-4

RingList.xml 6-2

firmware, verifying version 7-11

Firmware Versions screen 7-11

footstand

adjusting 3-9

adjustment button 1-2, 3-11

adjustment plate 3-11

identifying 1-2

forced authorization codes 5-8

G

G.711a, G.711µ, G.722, G.729a, G.729ab, iLBC 1-1

G.722 codec 4-22

G.729 1-1

G729a 1-1

G729ab 1-1

G729b 1-1

GARP Enabled 4-25

group call pickup 5-9

H

handset 1-3

handset, connecting 3-5

headset

button for 1-3

connecting 3-4

disabling 3-4

enabling wireless headset hookswitch control 3-4

quality 3-5

sound quality 3-5

using 3-3

wireless, enabling 3-4

Headset Enabled 4-20

headset port 3-5

height, adjusting 3-9

help button 1-3

Help System 5-9

hold 5-9

hold reversion 5-9

Host Name 4-6

HTTP, description 1-4

HTTP Configuration menu

about 4-17

options

Authentication URL 4-17

Directories URL 4-17

Idle URL 4-17

Idle URL Time 4-17

Information URL 4-17

Messages URL 4-17

Proxy Server URL 4-17

Services URL 4-17

hunt group 5-9, B-3

log out of hunt groups 5-10

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-13

padlock 1-13

shield 1-13

idle display

configuring 6-7

timeout 4-17

viewing settings 6-7

XML service 4-17, 6-7

Idle URL 4-17

Idle URL Time 4-17

iLBC codec 9-13

image authentication 1-11

immediate divert 5-9

Information URL 4-17

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-1

preparing 2-8

procedure 3-5

requirements, overview 1-17

intercom 5-10

interference, mobile phone 1-1

International Call Logging C-2

Internet Protocol (IP) 1-5

IP Address 4-8

IP address, troubleshooting 9-4

IPv4 Configuration 4-5

IPv6 Configuration 4-5

J

join 5-10

join across lines 5-10

K

keypad 1-3

L

language overlays C-1

LCD screen

disabling 9-19

turning on and off automatically 6-7

LDAP directories, using with Cisco Unified IP Phone 5-17

light strip, on handset 1-3

line buttons 1-2

Link Layer Discovery Protocol (LLDP)

network configuration 8-8

Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED)

network configuration 8-8

List.xml file 6-3, 6-4

Locale Configuration menu

about 4-18

options

Network Locale 4-18

Network Locale Version 4-18

User Locale 4-18

User Locale Char Set 4-18

User Locale Version 4-18

Locale Installer C-1

localization

Installing the Cisco Unified Communications Manager Locale Installer C-1

phone button overlays for C-1

Locally Significant Certificate (LSC) 3-13

lock icon 1-13

Logging Display 4-25

Log server 4-29, 9-12

M

MAC address 4-6

malicious call identification (MCID) 5-10

manufacturing installed certificate (MIC) 1-11

Media Configuration menu

about 4-20

options

Headset Enabled 4-20

Recording Tone 4-21

Recording Tone Duration 4-22

Recording Tone Local Volume 4-21

Recording Tone Remote Volume 4-21

Speaker Enabled 4-20

Video Capability Enabled 4-20

Wireless Headset Hookswitch Control Enabled 4-20

media encryption 1-11

meet-me conference 5-11

messages button 1-3

Messages URL 4-17

message waiting 5-11

metrics, voice quality 8-12

MIC 1-11

mobile connect 5-11

mobile phone interference 1-1

mobile voice access 5-11

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-11

Multiple Calls Per Line Appearance 5-11

music-on-hold 5-12

Mute 5-12

mute button 1-3

N

native VLAN 2-3

Navigation button 1-3

Network Configuration Area items

LLDP-MED on SW port 8-8

LLDP on PC port 8-8

Network Configuration menu

about 4-5

displaying 4-2

editing values 4-3

IPv4

options

Alternate TFTP     1

BOOTP Server     1

Default Router 1-5     1

DHCP     1

DHCP Address Released     1

DHCP Server     1

DNS Server 1-5     1

IP Address     1

Subnet Mask     1

TFTP Server 1     1

locking options 4-3

options

Admin. VLAN ID 4-6

CDP on PC port 4-28, 9-12

CDP on switch port 4-28

Domain Name 4-6

Host Name 4-6

IPv4

TFTP Server 2     1

MAC Address 4-6

Operational VLAN ID 4-6

PC Port Configuration 4-7

PC VLAN 4-7

SW Port Configuration 4-7

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-5

network connectivity, verifying 9-3

networking protocol

802.1X 1-4

BootP 1-4

CDP 1-4

CPPDP 1-5

DHCP 1-4

HTTP 1-4

IP 1-5

RTCP 1-5

RTP 1-5

SCCP 1-6

SIP 1-6

TCP 1-6

TFTP 1-6

TLS 1-6

UDP 1-6

networking protocols, supported 1-4

Network Locale 4-18

Network Locale Version 4-18

network outages, identifying 9-7

network port

10/100/1000 SW 3-2

configuring 4-7

connecting to 3-6

network requirements, for installing 3-1

network settings, startup configuration 3-13

network statistics 7-9, 8-8

Network Statistics screen 7-9

Network web page 8-2, 8-8

O

on hook call transfer 5-12

Onhook predialing 5-12

Operational VLAN ID 4-6

other group pickup 5-12, B-3

P

padlock icon 1-13, 4-3

PC, connecting to the phone 3-3

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-7

PC Port Disabled 4-25

PC VLAN 4-7

Peer firmware sharing 4-29, 9-12

personal directories 5-17

phone button templates, modifying 5-17

phone lines, buttons for 1-2

phone screen 2-4

phone settings access 4-1

physical connection, verifying 9-7

PLK 5-13

plugging in Cisco Unified IP Phone 3-5

PNG file 6-4

power

maximum required from a switch 2-4

providing to the Cisco Unified IP Phone 2-3

power consumption 2-4

Power over Ethernet (PoE) 2-3

Power Save Configuration menu

about 4-23

options

Days Display Not Active 4-23

Display Idle Timeout 4-23

Display On Duration 4-23

Display On If Incoming call 4-23, 6-9

Display On Time 4-23

power source

causing phone to reset 9-8

description 2-3

effect on phone screen brightness 2-4

external power 2-3, 2-4

PoE 2-3, 2-4

power consumption 2-4

power injector 2-4

presence-enabled directories 5-12

privacy 5-12

Private Line Automated Ringdown (PLAR) 5-12

programmable buttons, description 1-2

Programmable line keys (PLK) 5-13

protected call 1-13

description 1-14

protected calling

description 5-13

Protected Calls 1-14

Proxy Server URL 4-17

Q

QoS Configuration menu

about 4-26

options

DSCP For Call Control 4-26

DSCP For Configuration 4-26

DSCP For Services 4-26

QRT softkey 5-13, 9-16

Quality Reporting Tool (QRT) 5-13, 9-16

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-21

Recording Tone Duration 4-22

Recording Tone Local Volume 4-21

Recording Tone Remote Volume 4-21

redial 5-13

reset

basic 9-14

factory 9-15

resetting

basic 9-14

Cisco Unified IP phone 9-14

continuously 9-6

intentionally 9-8

methods 9-14

ring activity 5-13

ringer, indicator for 1-3

RingList.xml file format 6-2

S

SCCP, description 1-6

screen

See LCD screen

secure conference

description 1-13, 5-14

establishing 1-13

identifying 1-13

restrictions 1-14, 1-15

security restrictions 1-15

secure SRST reference 1-11

securing the phone with a cable lock 3-9

security

CAPF (Certificate Authority Proxy Function) 1-11, 3-13

configuring on phone 3-13

device authentication 1-11

encrypted configuration file 1-12

file authentication 1-11

image authentication 1-11

Locally Significant Certificate (LSC) 3-13

manufacturing installed certificate (MIC) 1-11

media encryption 1-11

secure configuration file 2-6

secure SRST reference 1-11

security profiles 1-11, 1-12

signaling authentication 1-11

signaling encryption 1-11

Security Configuration menu (on Device Configuration menu)

about 4-25

options

GARP Enabled 4-25

Logging Display 4-25

PC Port Disabled 4-25

Security Mode 4-25

Voice VLAN Enabled 4-25

Web Access Enabled 4-25

Security Configuration menu (on Settings menu)

about 4-31

options

802.1X Authentication 4-32

802.1X Authentication Status 4-32

CAPF Server 4-31

CTL File 4-31

LSC 4-31

MIC 4-31

Security Mode 4-31

Trust List 4-31

Web Access Enabled 4-31

Security Mode 4-25

security profiles 1-11, 1-12

Select button 1-3

services

configuring for users 5-20

description 5-14

subscribing to 5-20

services button 1-3

Services URL 4-17

Services URL button 5-14

settings button 1-3

Settings menu access 3-14, 4-2

shared line 5-14

shield icon 1-13

signaling authentication 1-11

signaling encryption 1-11

silent monitoring 5-14

single button barge 5-15

SIP, description 1-6

softkey buttons

description of 1-3

softkey templates, configuring 5-19

Span to PC Port 4-24

Speaker button

description 1-3

disabling 3-3

Speaker Enabled 4-20

speakerphone

button for 1-3

speed dial

buttons for 1-2

template for 5-18

speed dialing 5-2, 5-11, 5-14, 5-15

SRST

description 4-13

secure reference 1-11

standard (ad hoc) conference 5-6

startup problems 9-1

startup process

accessing TFTP server 2-7

configuring VLAN 2-7

contacting Cisco Unified Communications Manager 2-8

loading stored phone image 2-7

obtaining IP address 2-7

obtaining power 2-7

requesting configuration file 2-8

requesting CTL file 2-7

understanding 2-7

verifying 3-12

statistics

call 7-13

network 7-9, 8-8

streaming 8-11

Status menu

description 7-1

submenus on 7-2

status messages 7-3

Status Messages screen 7-3

Status Messages web page 8-2, 8-11

Stream 0 web page 8-11

Stream 1 web page 8-3, 8-11

Stream 2 web page 8-3, 8-11

Stream 3 web page 8-3, 8-11

Stream 4 web page 8-3, 8-11

Stream 5 web page 8-3, 8-11

streaming statistics 8-11

Subnet Mask 4-8

supplicant, in 802.1X 1-16

Survivable Remote Site Telephony

See SRST

SW Port Configuration 4-7

T

TCP 1-6

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

anonymous call block 5-2

audible message waiting indicator 5-2

auto answer 5-2

auto-pickup 5-2

barge 1-17, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) Pickup 5-3

Busy Lamp Field (BLF) speed dial 5-3

Call Back 5-3

call display restrictions 5-4

caller ID 5-5

caller ID blocking 5-6

call forward 5-4

call forward configurable display 5-4

call park 5-5

call pickup 5-5

call recording 5-5

call waiting 5-5

Cisco IP Manager Assistant (Cisco IPMA) 5-6

client matter codes 5-6

conference 5-6

configurable call forward display 5-7

directed call park 5-7

directed call pickup 5-7

direct transfer 5-7

do not disturb (DND) 5-8

extension mobility 5-8

fast dial service 5-8

forced authorization codes 5-8

group call pickup 5-9

hold 5-9

hold reversion 5-9

hunt group 5-9

immediate divert 5-9

join 5-10

log out of hunt groups 5-10

Log server 4-29, 9-12

malicious call identification (MCID) 5-10

meet-me conference 5-11

message waiting 5-11

mobile connect 5-11

mobile voice access 5-11

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-12

on hook call transfer 5-12

other group pickup 5-12

Peer firmware sharing 4-29, 9-12

presence-enabled directories 5-12

privacy 5-12

redial 5-13

ring activity 5-13

services 5-14

Services URL button 5-14

shared line 5-14

silent monitoring 5-14

speed dialing 5-15

Time-of-Day Routing 5-15

touchscreen illumination disabling 5-15

transfer 5-15

video mode 5-16

video support 5-16

voice messaging system 5-16

TFTP

description 1-6

troubleshooting 9-3

TFTP Server 1 4-10

TFTP Server 2 4-11

time, displayed on phone 3-2

Time-of-Day Routing 5-15

TLS 2-6

touchscreen

cleaning 9-19

disabling 9-19

enabling 9-19

See also LCD screen

touchscreen illumination disabling 5-15

Transfer 5-15

transfer 5-15

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-4

Cisco Unified IP Phone 9-1

Cisco Unified IP Phone Expansion Module 7914 9-14

DHCP 9-7

DNS 9-8

DNS settings 9-4

IP addressing and routing 9-4

network connectivity 9-3

network outages 9-7

phones resetting 9-8

physical connection 9-7

services on Cisco Unified Communications Manager 9-4

TFTP settings 9-3

VLAN configuration 9-7

Trust List menu 4-33

U

UI Configuration menu 4-19

options

Auto Call Select 4-19

Auto Line Select 4-19

BLF for Call Lists 4-19

uncompressed wideband (16bits, 16kHz) audio 1-1

Unified CM Configuration Menu 4-12

Unlock softkey 4-33

User Datagram Protocol

See UDP

User Locale 4-18

User Locale Char Set 4-18

User Locale Version 4-18

User Options web page

description 5-21

giving users access to 5-21

user options web page

call forward settings 5-21

users

adding to Cisco Unified Communications Manager 5-20

configuring personal directories A-4

documentation for A-2

providing required information to A-1

providing support to A-1

subscribing to services A-3

V

verifying

firmware version 7-11

startup process 3-12

Video Capability Enabled 4-20

video mode 5-16

video support 5-16

VLAN

auxiliary, for voice traffic 2-3

configuring 4-6

configuring for voice networks 2-2

native, for data traffic 2-3

verifying 9-7

voice messaging system 5-16

voice messaging system, accessing A-3

voice quality metrics 8-12

voice VLAN 2-3

Voice VLAN Enabled 4-25

volume button 1-3

W

wall mounting 3-10

Web Access Enabled 4-25

web page

about 8-1

Access 8-2, 8-8

accessing 8-2

Console Logs 8-2

Core Dumps 8-2

Debug Display 8-3, 8-11

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-2, 8-8

Network 8-2, 8-8

Network Configuration 8-5

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-2, 8-11

Stream 0 8-11

Stream 1 8-3, 8-11

Stream 2 8-3, 8-11

Stream 3 8-3, 8-11

Stream 4 8-3, 8-11

Stream 5 8-3, 8-11

wideband codec 1-1

wideband headset 4-22

option 4-20

user controllable 4-20

Wireless Headset Enabled 4-20

X

XmlDefault.cnf.xml 2-6