Cisco Unified IP Phone 7975G, 7971G-GE, 7970G, 7965G, and 7945G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
Voice Messages

Voice Messages

This chapter contains the following topic:

Voice Messages Access

To access voice messages, press the Messages button .

Your company determines the voice message service that your phone uses. For the most accurate and detailed information about your service, refer to the documentation that came with it.

  • When you have a voice message, look for:
    • A steady red light on your handset. (This indicator can vary.)
    • A flashing message waiting icon and text message on your phone screen.

    Note


    The red light and message waiting icon display only when you have a voice message on your primary line, even if you receive voice messages on other lines.


  • When you have a voice message, listen for:
    • A stutter tone from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line with the waiting messages.
  • To send a call to a voice message system, press iDivert.

Set up and Personalize Voice-Message Service

Procedure
    Step 1   Press and follow the voice instructions.
    Step 2   If a menu appears on your screen, choose an appropriate menu item.

    Listen to Voice Messages or Access the Voice Messages Menu

    Procedure
      Step 1   Press and follow the voice instructions.
      Step 2   If a menu appears on your screen, choose an appropriate menu item.

      If you are connecting to a voice message service, the line that has a voice message is selected by default. If more than one line has a voice message, the first available line is selected.

      To connect each time to the voice message service on the primary line, contact your system administrator for the options.