Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines and Calls

Understanding Line and Call Icons

Understanding Phone Screen Features

Choosing Phone Screen Items

Cleaning and Maintaining the Phone Screen

Understanding Feature Buttons and Menus

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP vs. SCCP

An Overview of Your Phone

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Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your Cisco Unified IP Phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

•Access to network data, XML applications, and web-based services.

•Online customizing of phone features and services from your Cisco Unified CM User Options web pages.

•A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the graphics and table below.

Cisco Unified IP Phone 7975G

Cisco Unified IP Phone 7970G and 7971G-GE

Cisco Unified IP Phone 7965G

Cisco Unified IP Phone 7945G

	Item	Description	For more information, see...
1	Programmable buttons	Depending on configuration, programmable buttons provide access to: •Phone lines (line buttons) and intercom lines •Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) •Web-based services (for example, a Personal Address Book button) •Call features (for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady—Active call or two-way intercom call Green, flashing—Held call Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashing—Incoming call or reverting call Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)	•Understanding Lines and Calls •Basic Call Handling, page 21 •Speed Dialing, page 39 •Using a Shared Line, page 43 •Using BLF to Determine a Line State, page 45 •Placing or Receiving Intercom Calls, page 37
2	Footstand button	Enables you to adjust the angle of the phone base.	Adjusting the Footstand (Optional), page 7
3	Display button	Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G. Awakens the phone screen from sleep mode or disables the touchscreen feature for cleaning. No color—Ready for input Green flashing—Disabled Green steady—Sleep mode   Cisco Unified IP Phone 7965G and 7945G: Awakens the phone screen from sleep mode. No color—Ready for input Green steady—Sleep mode	Cleaning and Maintaining the Phone Screen
4	Messages button	Auto-dials your voice message service (varies by service).	Accessing Voice Messages, page 66
5	Directories button	Opens/closes the Directories menu. Use it to access call logs and directories.	Using Call Logs, page 60
6	Help button	Activates the Help menu.	Accessing the Help System on Your Phone
7	Settings button	Opens/closes the Settings menu. Use it to change phone screen and ring settings.	Changing Phone Settings, page 57
8	Services button	Opens/closes the Services menu.	Using the User Options Web Pages, page 68
9	Volume button	Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).	Using a Handset, Headset, and Speakerphone, page 54
10	Speaker button	Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.	Using a Handset, Headset, and Speakerphone, page 54
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the button is lit.	Using Mute, page 28
12	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.	Using a Handset, Headset, and Speakerphone, page 54
13	4-way navigation pad and Select button (center)	Cisco Unified IP Phone 7975G, 7965G, and 7945G: Enables you to scroll through menus and highlight items. Use the Select button to select an item that is highlighted on the screen. Navigation button—Scroll up and down to see menus and highlight items and right and left across multi-column displays. Select button—Scroll to highlight a line using the Navigation button and then press to open a menu, play a ringer item, or access other features, as described on the screen.	Choosing Phone Screen Items
14	Navigation button	Cisco Unified IP Phone 7971G-GE and 7970G: Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.	Using Call Logs, page 60
15	Keypad	Enables you to dial phone numbers, enter letters, and choose menu items.	Basic Call Handling, page 21
16	Softkey buttons	Each activates a softkey option (displayed on your phone screen).	Understanding Phone Screen Features
17	Handset light strip	Indicates an incoming call or new voice message.	Accessing Voice Messages, page 66
18	Phone screen	Shows phone features.	Understanding Phone Screen Features

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

•Lines—Each corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to eight lines, depending on your phone and configuration. To see your phone lines, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

•Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Icon	Line or call state	Description
	On-hook line	No call activity on this line.
	Off-hook line	You are dialing a number or an outgoing call is ringing.
	Connected call	You are connected to the other party.
	Ringing call	A call is ringing on one of your lines.
	Call on hold	You have put the call on hold. See Using Hold and Resume, page 26.
	Remote-in-use	Another phone that shares your line has a connected call. See Using a Shared Line, page 43.
	Reverting call	A holding call is reverting to your phone. See Using Hold and Resume, page 26.
	Authenticated call	See Making and Receiving Secure Calls, page 46.
	Encrypted call	See Making and Receiving Secure Calls, page 46.
	BLF- monitored line is idle	See Using BLF to Determine a Line State, page 45.
	BLF- monitored line is in-use	See Using BLF to Determine a Line State, page 45.
	BLF- monitored line is ringing (BLF Pickup)	See Using BLF to Determine a Line State, page 45.
	Line in Do Not Disturb (BLF feature)	See Using BLF to Determine a Line State, page 45.
	Idle Intercom line	The intercom line is not in use. See Placing or Receiving Intercom Calls, page 37.
	One-way intercom call	The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls, page 37.
	Two-way intercom call	The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls, page 37.

Understanding Phone Screen Features

This is what your main phone screen may look like with an active call.

1	Primary phone line	Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.
2	Programmable button indicators	Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see the "Phone Screen Icons" section in the Quick Reference Card at the front of this guide.
3	Softkey labels	Each displays a softkey function for the corresponding softkey button.
4	Status line	Displays audio mode icons, status information, and prompts.
5	Call activity area	Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Line and Call Icons, and Viewing Multiple Calls, page 29.
6	Phone tab	Indicates call activity.
7	Feature tabs	Each indicates an open feature menu. See Understanding Feature Buttons and Menus.

Choosing Phone Screen Items

There are different ways to choose items on your phone's screen.

To choose a phone screen item...	Do this...
By touch (Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G only)	Press (or tap) touch-sensitive items on the touchscreen with your fingertip. Use only your fingertip to press the touchscreen, as using any other objects could damage the display. Be aware that pressing a phone number can cause the phone to dial the number.
By item number	Press the corresponding number on your keypad. For example, press 4 to choose the fourth item in a menu.
By scrolling	Use the Navigation button to highlight an item. Press the Select button to select the item, or a softkey to finish the action.

Cleaning and Maintaining the Phone Screen

Cisco Unified IP Phone 7975G, 7971G-GE, and 7970G

Use only a soft, dry cloth to wipe the touchscreen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Use the Display button to disable and enable the touchscreen for cleaning. The Display button illuminates to indicate changes in touchscreen status:

Green, steady—Touchscreen is in sleep mode

Green, flashing—Touchscreen is disabled

If you want to...	Then...
Disable the touchscreen for cleaning	Press and hold for more than one second. flashes. The screen remains disabled for about a minute, unless you enable it.
Enable the touchscreen (after disabling it)	Press (flashing) and hold for more than one second.
Wake the touchscreen from sleep mode	Press the touchscreen or any button, or lift the handset. After a period of inactivity (determined by your system administrator), the touchscreen enters sleep mode to save power. In this mode, the touchscreen appears blank and the Display button remains lit.

Cisco Unified IP Phone 7965G and 7945G

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

If you want to...	Then...
Wake the phone screen from sleep mode	Press any button or lift the handset. After a period of inactivity (determined by your system administrator), the phone screen enters sleep mode to save power. In this mode, the phone screen appears blank and the Display button remains lit.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...	Then...
Open or close a feature menu	Press a feature button: Messages Services Help Directories Settings
Scroll through a list or menu	Press the Navigation button.
Go back one level in a feature menu	Press Exit. Pressing Exit from the top level of a menu closes the menu.
Switch between open feature menus	Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...	Then...
View the main menu	Press on your phone and wait a few seconds for the menu to display. Main menu topics include: •About Your Cisco Unified IP Phone—Details about your phone •How do I...?—Procedures for common phone tasks •Calling Features—Descriptions and procedures for calling features
Learn about a button or softkey	Press , then quickly press a button or softkey.
Learn about a menu item	Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.
Get help using Help	Press . After a second or two, press again, or choose Help from the main menu.

Understanding Feature Availability

Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. For additional information about feature operation or availability, contact your support desk or system administrator.

You can access many features by either using a softkey or pressing a line button. Although you can configure some features, your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature	Softkey	Line Button Label and Icon
Call Back	CallBack	CallBack
Call Forward	CFwdALL	Forward All
Call Park	Park	Park
Call PickUp	PickUp	PickUp
Conference	Confrn	Conference
Conference List	ConfList	Conference List
Do Not Disturb	DND	Do Not Disturb or Do Not Disturb
End Call	EndCall	End Call
Group Pickup	GPickUp	Group PickUp
Hold	Hold	Hold
Hunt Group	HLog	Hunt Group or Hunt Group
Malicious Call Identification	MCID	Malicious Call ID
Meet Me Conferencing	MeetMe	MeetMe
Mobility	Mobility	Mobility
New Call	New Call	New Call
Other PickUp	OPickUp	Other PickUp
Quality Reporting Tool	QRT	Quality Reporting Tool
Redial	Redial	Redial
Remove Last Conference Party	RmLstC	Remove Last Participant
Transfer	Transfer	Transfer
Video Support	VidMode	Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.