Cisco Unified IP Phone 7900 Series

Table Of Contents

Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.0(4) SR2 (SCCP)

Contents

Related Documentation

Installation Notes

Installing Firmware Release 8.0(4) SR2

Firmware Upgrade Issues

Firmware Installation Procedure

Cisco Unified IP Phone Expansion Module 7914

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco Unified IP Phone 7970G and 7971G-GE Release Notes for Firmware Release 8.0(4) SR2 (SCCP)

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January 16, 2007

Use these release notes with a Cisco Unified IP Phone 7970G and 7971G-GE running SCCP firmware release 8.0(4) SR2.

The SCCP version of firmware release 8.0(4) SR2 is compatible with Cisco Unified CallManager releases 5.0, 4.2, 4.1, 4.0, and 3.3.

Contents

These release notes provide the following information:

•Related Documentation

•Installation Notes

•Caveats

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

Installation Notes

This section contains these topics:

•Installing Firmware Release 8.0(4) SR2

•Cisco Unified IP Phone Expansion Module 7914

Installing Firmware Release 8.0(4) SR2

This section describes how to install firmware release 8.0(4) SR2.

Firmware Upgrade Issues

Note the following firmware upgrade issues:

•If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone 7970G and 7971G-GE and want to upgrade to 8.0(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.

•If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone 7970G and 7971G-GE and want to upgrade to 8.0(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

Firmware Installation Procedure

Before using the Cisco Unified IP Phone 7970G and 7971G-GE with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

Before You Begin

If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues" section.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone 7970G and 7971G-GE, click one of the following hyperlinks and follow the prompts:

•For Cisco Unified CallManager 4.2 and earlier:

cmterm-7970_7971-sccp.8-0-4SR2.exe

•For Cisco Unified CallManager 5.0 and later:

cmterm-7970_7971-sccp.8-0-4SR2.cop

Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in Step 1 and click the appropriate hyperlink.

cmterm-7970_7971-sccp.8-0-4SR2-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

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Cisco Unified IP Phone Expansion Module 7914

If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000200 before using the phone to support relevant 8.0(4) SR2 features on your expansion module.

You can download the installation program, which is named cmterm-7914-sccp.5-0-2.exe, and the readme file from Cisco.com at this location:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Caveats

This section contains these topics:

•Using Bug Toolkit

•Open Caveats

•Resolved Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

•All severity level 1 or 2 bugs.

•Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

•Internet connection

•Web browser

•Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure

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Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.

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Open Caveats

Table 1 lists Severity 1, 2 and 3 defects that are open for Cisco Unified IP Phone 7970G and 7971G-GE for firmware release 8.0(4) SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 1 Open SCCP Caveats for Cisco Unified IP Phone 7970G and 7971G-GE 

Identifier	Headline and Bug Toolkit Link
CSCsh35474	Cisco Unified IP Phone implements ethARLCache functions http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh35474

Resolved Caveats

Table 2 lists Severity 1, 2 and 3 defects that are resolved for Cisco Unified IP Phone 7970G and 7971G-GE for firmware release 8.0(4) SR2.

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Resolved SCCP Caveats for Cisco Unified IP Phone 7970G and 7971G-GE 

Identifier	Headline and Bug Toolkit Link
CSCse37151	IP Phone displays XML Parse Error when accessing Contact List http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse37151
CSCsf05690	Onhook dialing produces delay in feedback sound with last digit http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf05690
CSCsf19754	IP Phone freezes at Cisco Logo after reset due to Java OutOfMemory error http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19754
CSCsf20589	Cisco Unified IP Phone Expansion Module 7914 configured over 15 digits for line number behaves strangely http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf20589
CSCsf21480	IP Phone User Interface (UI) locks up when speaker volume adjusted during registration with BLF http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf21480
CSCsf30327	IP Phone continues to ring after shared line picks up a transferred call http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf30327
CSCsf96872	IP Phone can not adjust the ringer after receiving a call and hanging up http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf96872
CSCsf98288	IP Phones are stuck at requesting after phone's inbound web access is disabled http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf98288
CSCsf99285	IP Phone fails HTTP GET if earlier HTTP request is not finished, shows incorrect PNG icon http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf99285
CSCsg00560	After reformatting the flash, the IP Phone gets Flash Programming failure errors http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg00560
CSCsg06474	Cisco Native Unix (CNU) kernel BugTrap 0x91 with very specific conditions http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg06474
CSCsg10985	IP Phone is stuck in a bug trap loop 0x91 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg10985
CSCsg13871	Unknown name is displayed if special characters are in the display name http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg13871
CSCsg24774	Directory searches with characters greater than 32 for the last name and first name result in XML Parse error http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg24774
CSCsg36199	Internal calls have one-way audio http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg36199
CSCsg38959	Tab character is not working on Cisco Unified IP Phone 7970 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg38959
CSCsg42971	OnHook Dialing from Line Two does not work if Line One and Line Two have the same directory number http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg42971
CSCsg63506	IP Phones hang when call arrives while XML play in progress http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg63506
CSCsh16102	Callback softkey is presented but it does not do anything http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsh16102

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

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Product Documentation DVD

The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have.PDF versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:

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Ordering Documentation

Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

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Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

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We appreciate your comments.

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Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you will find information about how to:

•Report security vulnerabilities in Cisco products.

•Obtain assistance with security incidents that involve Cisco products.

•Register to receive security information from Cisco.

A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:

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To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:

•For Emergencies only — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

•For Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

•1 877 228-7302

•1 408 525-6532

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

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Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

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Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

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•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

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•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

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•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

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•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

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Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2007 Cisco Systems, Inc. All rights reserved.