Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

"more" Softkey Timer 4-28

.cnf.xml configuration file 2-9

Numerics

10/100/1000 PC port 3-3

See also access port

10/100/1000 SW port 3-3

See also network port

10/100 PC port 3-3

See also access port

10/100 SW port 3-3

See also network port

802.1X

authentication server 1-23

authenticator 1-24

description 1-6

network components 1-23

supplicant 1-23

Troubleshooting 9-14, 9-15

802.1X Authentication 4-48

802.1X authentication and status 4-52

802.1X Authentication menu

options 4-53

Device Authentication 4-53

EAP-MD5 4-53

802.1X Authentication Status menu

about 4-48

states 4-54

A

abbreviated dialing 5-2, B-1

AC adapter, connecting 3-8

access, to phone settings 3-19, 4-3

access port

10/100/1000 PC 3-3

10/100 PC 3-3

configuring 4-11

connecting 3-9

disabled 4-39

forwarding packets to 4-38

access to phone settings 4-2

Access web page 8-3, 8-11

adding

Cisco Unified IP Phones manually 2-16

Cisco Unified IP Phones using auto-registration 2-14

Cisco Unified IP Phones using BAT 2-17

users to Cisco Unified Communications Manager 5-31

adjusting, phone placement of 3-13

adjustment plate 3-16

Admin. VLAN ID 4-9

Advance Adhoc Conference service parameter 5-9

Alternate TFTP 4-14

Anonymous Call Block B-1

anonymous call block 5-2

attendant console B-8

Audible message waiting indicator 5-3

audible message waiting indicator B-2

audience, for this document iii-xiii

authenticated call 1-19

authentication 1-12, 3-18

authentication server, in 802.1X 1-23

Authentication URL 4-24

authenticator, in 802.1X 1-24

auto answer 5-3, B-2

AutoAttendant B-8

Auto Call Select 4-28

auto dial B-2

Auto Line Select 4-27

Auto-pickup B-2

auto-pickup 5-3

auto-registration

using 2-14

auxiliary VLAN 2-4

B

background image

configuring 6-7

creating 6-5

custom 6-5

List.xml file 6-5

PNG file 6-5, 6-6

barge 1-25, 5-4, B-2

BAT (Bulk Administration Tool) 2-17

BLF for Call Lists 4-27

Block external to external transfer B-2

block external to external transfer 5-4

BootP 1-5

BOOTP Server 4-16

Bootstrap Protocol (BootP) 1-5

Busy Lamp Field (BLF) Pickupl 5-4

Busy Lamp Field (BLF) speed dial 5-4

C

cable lock, connecting to phone 3-14

call

authenticated 1-19

encrypted 1-19

security interactions 1-21

Call Back B-3

call back B-2

Call Display Restrictions B-2

call display restrictions 5-5

caller ID 5-7, B-3

Caller ID Blocking 5-7, B-3

call forward

all calls 5-5

destination override 5-6

display, configuring 5-5

call forward all B-2

call forward busy B-2

Call Forward Configurable Display B-2

Call Forward Destination Override B-2

call forward display, configuring 5-5, 5-9

call forward no answer B-2

call logs B-8

call park 5-6, B-3

call pickup 5-6, B-3

Call Preferences menu 4-23

Call Recording B-3

call recording 5-6

call statistics B-7

call waiting 5-7, B-3

CAPF (Certificate Authority Proxy Function) 1-17, 3-19

cbarge B-2

cell phone interference 1-2

certificate trust list file

See CTL file

Cisco Discovery Protocol

See CDP

Cisco Peer to Peer Distribution Protocol (CPPDP) 1-5

Cisco Unified Communications Manager

adding phone to database of 2-13

attendant console B-8

AutoAttendant B-8

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-6

Cisco Unified Communications Manager Administration

adding telephony features using 5-2

configuring LCD display using 6-11

Cisco Unified Communications Manager Assistant 5-8, B-3, B-8

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-16

adding to Cisco Unified Communications Manager 2-13

cleaning 9-27

configuration checklist 1-27

configuration requirements 1-26

configuring user services 5-31

expansion module 7914 B-8

features 1-2

figure 1-2

installation checklist 1-31, 1-32

installation overview 1-26

installation procedure 3-7

installation requirements 1-26

modifying phone button templates 5-27

mounting to wall 3-15

power sources 2-4

registering 2-13

registering with Cisco Unified Communications Manager 2-14, 2-17

resetting 9-20

supported networking protocols 1-4

technical specifications D-1

troubleshooting 9-1

using LDAP directories 5-26

web page 8-1

Cisco Unified IP Phone Expansion Module 7914

statistics 7-3, 7-17

troubleshooting 9-20

Cisco VT Advantage B-8

cleaning the Cisco Unified IP Phone 9-27

Clear softkey 7-4, 7-14

client matter codes 5-9, B-3

Computer Telephony Integration (CTI) Application B-3

Conference B-3

conference 5-9

secure 1-20, B-6

conference joining 5-9

Conference List B-3

Configurable Call Forward Display B-3

configurable call forward display 5-9

configuration file

.cnf.xml 2-9

creating 9-7

encrypted 1-17

modifying 6-1

overview 2-8

secure 2-9

XmlDefault.cnf.xml 2-9

configuring

from a Cisco Unified IP Phone 4-4

LDAP directories 5-26

overview 1-26

personal directories 5-26

phone button templates 5-27

softkey templates 5-30

startup network settings 3-18

user features 5-31

connecting

handset 3-8

headset 3-8

to AC adapter 3-8

to a computer 3-9

to the network 3-9

Console Logs web page 8-3

Core Dumps web page 8-3

corporate directories B-8

CTL file

deleting from phone 9-21

requesting 2-11

unlocking 4-49

CTL File menu 4-48

CTL File screen 4-48

custom phone rings

about 6-2

creating 6-2, 6-4, 6-7

PCM file requirements 6-4

D

daisy chaining 9-16

data VLAN 2-4

Days Display Not Active 4-37, 6-12

Debug Display web page 8-3, 8-15

Default Router 1-5 4-13

Device Authentication 4-53

device authentication 1-16

Device Configuration menu

displaying 4-3

editing values 4-5

overview 4-2

sub-menus 4-17

Device Information web page 8-2, 8-4

DHCP 4-12

description 1-5

troubleshooting 9-10

DHCP Address Released 4-14

DHCP server 4-13

directed call park B-4

directories button 1-3

Directories URL 4-24

directory

corporate B-8

personal B-8

directory numbers, assigning manually 2-16

Direct Transfer B-4

direct transfer 5-10, B-7

display, turning on and off automatically 6-11

Display button 6-11, 9-27

display button 1-3

Display Idle Timeout 4-37, 6-13

Display On Duration 4-37, 6-12

Display On Time 4-37, 6-12

Display On When Incoming Call 6-13

Display On When Incoming call 4-37

distinctive ring B-4

DND 5-11

DNS server

troubleshooting 9-11

verifying settings 9-5

DNS Server 1-5 4-13

documentation

additional iii-xv

for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-13

do not disturb 5-11, B-4

DSCP For Call Control 4-41

DSCP For Configuration 4-41

DSCP For Services 4-41

Dynamic Host Configuration Protocol

See DHCP

E

EAP-MD5 4-53

Device ID 4-53

Realm 4-53

Shared Secret 4-53

editing, configuration values 4-5

encrypted call 1-19

encrypted configuration file 1-17

encryption

media 1-12, 1-17

signaling 1-12, 1-17

Erase softkey 9-21

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-37

Span to PC Port option 4-38

Ethernet Information web page 8-3, 8-11

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

expansion module

7914 B-8

Expansion Module(s) screen 7-3, 7-17

extension mobility 5-12

extension mobility service B-4

F

Fast Dial 5-28

fast dial B-4

fast dial service 5-12

feature buttons

directories 1-3

help 1-3

messages 1-3

services 1-3

settings 1-3

features

configuring on phone, overview 1-11

configuring with Cisco Unified Communications Manager, overview 1-11

informing users about 1-12

figure

Cisco Unified IP Phone features 1-2

Cisco Unified IP Phone rear cable connections 3-10

Cisco Unified IP Phone wall mount 3-16

file authentication 1-16

file format

List.xml 6-5

RingList.xml 6-3

firmware, verifying version 7-16

Firmware Versions screen 7-16

footstand

adjusting 3-13

adjustment button 1-3, 3-16

adjustment plate 3-16

identifying 1-3

forced authorization codes 5-12, B-4

G

G.722 codec 4-36

GARP Enabled 4-39

Group Call Pickup B-4

group call pickup 5-13, B-3

H

handset 1-4

handset, connecting 3-8

headset

audio quality 3-6

connecting 3-6

disabling 3-6

quality 3-7

sound quality 3-7

using 3-5

Headset button 1-4

Headset Enabled 4-31

headset port 3-8

height, adjusting 3-13

help button 1-3

Help System 5-13, B-4

hold 5-13, B-4

hold status 5-13

ihold B-4

hold reversion 5-13, B-4

hold status 5-13

hookswitch clip, removing 3-4

Host Name 4-8

HTTP, description 1-6

HTTP Configuration menu

about 4-24

options

Authentication URL 4-24

Directories URL 4-24

Idle URL 4-25

Idle URL Time 4-25

Information URL 4-24

Messages URL 4-24

Proxy Server URL 4-25

Services URL 4-24

Hunt Group B-4

hunt group 5-14

log out of hunt groups 5-16

hunt groups

log out B-5

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-19

padlock 1-19

shield 1-19

idle display

configuring 6-10

timeout 4-25

viewing settings 6-11

XML service 4-25, 6-10

Idle URL 4-25

Idle URL Time 4-25

ihold B-4

image authentication 1-16

immediate divert 5-14, B-4

Immediate Divert enhanced feature 5-14

Information URL 4-24

installing

Cisco Unified Communications Manager configuration 3-2

network requirements 3-2

preparing 2-13

procedure 3-7

requirements, overview 1-26

intercom 5-15, B-5

interference, cell phone 1-2

Internet Protocol (IP) 1-6

IP Address 4-12

IP address, troubleshooting 9-5

IPv4 Configuration 4-8

IPv6 Configuration 4-8

J

join 5-15, B-5

across lines/select B-5

K

keypad 1-4

L

language overlays C-1

LCD screen

disabling 9-27

turning on and off automatically 6-11

LDAP directories, using with Cisco Unified IP Phone 5-26

light strip, on handset 1-4

line buttons 1-3

Line Select 5-16, B-5

Line select for voice messages 5-16, B-5

Line Settings menu 4-22

Link Layer Discovery Protocol (LLDP)

network configuration 8-11

Link Layer Discovery Protocol-Media Endpoint Devices (LLDP-MED)

network configuration 8-11

List.xml file 6-5

Locale Configuration menu

about 4-25, 4-26

options

Network Locale 4-26

Network Locale Version 4-26

User Locale 4-26

User Locale Char Set 4-26

User Locale Version 4-26

Locale Installer C-2

localization

Installing the Cisco Unified Communications Manager Locale Installer C-2

phone button overlays for C-1

Locally Significant Certificate (LSC) 3-19

lock icon 1-19

logging, missed call 5-17, B-5

Logging Display 4-40

log out

hunt groups B-5

Log server 4-45

M

MAC address 4-8

malicious caller identification (MCID) 5-17

malicious call ID B-5

manufacturing installed certificate (MIC) 1-16

Media Configuration menu

about 4-30

options

Headset Enabled 4-31

Recording Tone 4-32

Recording Tone Duration 4-34

Recording Tone Local Volume 4-33

Recording Tone Remote Volume 4-33

Speaker Enabled 4-31

Video Capability Enabled 4-31

media encryption 1-17

meet-me conference 5-17, B-5

messages button 1-3

Messages URL 4-24

message waiting 5-17

Message Waiting Indicator B-5

metrics, voice quality 8-18

MIC 1-16

missed call logging 5-17, B-5

MLPP B-5

Mobile Connect B-5

mobile connect 5-17

Mobile Voice Access B-5

mobile voice access 5-18

Model Information screen 7-1

multilevel precedence and preemption B-5

multilevel precedence and preemption (MLPP) 5-18

multiple calls per line B-5

Multiple calls per line appearance 5-18

Music on Hold B-5

music-on-hold 5-18

Mute 5-18

mute B-6

mute button 1-4

N

native VLAN 2-4

navigation button 1-4

Network Configuration Area items

LLDP-MED on SW port 8-11

LLDP on PC port 8-11

Network Configuration menu 4-41

about 4-7

displaying 4-3

editing values 4-4, 4-5

IPv4

options

Alternate TFTP   1

BOOTP Server   1

Default Router 1-5   1

DHCP   1

DHCP Address Released   1

DNS Server 1-5   1

IP Address   1

Subnet Mask   1

TFTP Server 1   1

locking options 4-4

options

Admin. VLAN ID 4-9

CDP on PC port 4-43

CDP on switch port 4-43

Domain Name 4-8

Host Name 4-8

IPv4

TFTP Server 2   1

MAC Address 4-8

Operational VLAN ID 4-9

PC Port Configuration 4-11

PC VLAN 4-11

SW Port Configuration 4-10

overview 4-1

unlocking options 4-4

Network Configuration web page 8-2, 8-6

network connectivity, verifying 9-4

networking protocol

802.1X 1-6

BootP 1-5

CDP 1-5

CPPDP 1-5

DHCP 1-5

HTTP 1-6

IP 1-6

RTCP 1-7

RTP 1-7

SCCP 1-8

SIP 1-8

TCP 1-8

TFTP 1-9

TLS 1-9

UDP 1-9

networking protocols, supported 1-4

Network Locale 4-26

Network Locale Version 4-26

network outages, identifying 9-9

network port

10/100/1000 SW 3-3

10/100 SW 3-3

configuring 4-10

connecting to 3-9

network requirements, for installing 3-2

network settings, startup configuration 3-18

network statistics 7-14, 8-11

Network Statistics screen 7-14

Network web page 8-3, 8-11

O

Onhook Call Transfer B-6

on hook call transfer 5-19

On-hook Pre-Dialing B-6

Onhook predialing 5-19

Operational VLAN ID 4-9

Other Group Pickup B-6

other group pickup 5-19

P

padlock icon 1-19, 4-4

PC, connecting to the phone 3-4

PCM file requirements, for custom ring types 6-4

PC Port Configuration 4-11

PC Port Disabled 4-39

PC VLAN 4-11

Peer firmware sharing 4-44

personal address book (PAB) 5-28

personal directories 5-26

personal directory B-8

phone button templates, modifying 5-27

phone lines, buttons for 1-3

phone screen 2-6

Phone secure web access B-6

phone services, Fast Dial and PAB 5-28

phone settings access 4-2

physical connection, verifying 9-9

plugging in Cisco Unified IP Phone 3-7

PNG file 6-5, 6-6

power

maximum required from a switch 2-6

providing to the Cisco Unified IP Phone 2-4

power consumption 2-6

Power over Ethernet (PoE) 2-4

Power Save Configuration menu

about 4-36

options

Days Display Not Active 4-37

Display Idle Timeout 4-37

Display On Duration 4-37

Display On Time 4-37

Display On When Incoming call 4-37

power source

causing phone to reset 9-12

description 2-4

effect on phone screen brightness 2-6

external power 2-4, 2-5

PoE 2-4, 2-5

power consumption 2-6

power injector 2-5

Presence-enabled Directorie B-6

presence-enabled directories 5-19

privacy 5-20, B-6

Private Line Automated Ringdown (PLAR) 5-19, B-6

programmable buttons, description 1-3

Programmable Line Keys 5-20

programmable line keys B-6

Proxy Server URL 4-25

Q

QoS Configuration menu

about 4-40

options

DSCP For Call Control 4-41

DSCP For Configuration 4-41

DSCP For Services 4-41

QRT B-6

QRT softkey 5-20, 9-23

quality reporting tool B-6

Quality Reporting Tool (QRT) 5-20, 9-23

R

Real-Time Control Protocol

See RTCP

Real-Time Transport Protocol

See RTP

Recording Tone 4-32

Recording Tone Duration 4-34

Recording Tone Local Volume 4-33

Recording Tone Remote Volume 4-33

redial 5-21, B-6

reset

basic 9-21

factory 9-22

resetting

basic 9-21

Cisco Unified IP phone 9-20

continuously 9-8, 9-9

intentionally 9-11

methods 9-21

resume B-4

ring activity 5-21

ringer, indicator for 1-4

RingList.xml file format 6-3

Ring Setting B-6

S

SCCP, description 1-8

screen

See LCD screen

SDK compliance B-8

secure conference B-6

description 1-20, 5-21

establishing 1-20

identifying 1-20

restrictions 1-21

secure SRST reference 1-17

securing the phone with a cable lock 3-13

security

CAPF (Certificate Authority Proxy Function) 1-17, 3-19

configuring on phone 3-18

device authentication 1-16

encrypted configuration file 1-17

file authentication 1-16

image authentication 1-16

Locally Significant Certificate (LSC) 3-18

manufacturing installed certificate (MIC) 1-16

media encryption 1-17

secure configuration file 2-9

secure SRST reference 1-17

security profiles 1-17, 1-19

signaling authentication 1-16

signaling encryption 1-17

Security Configuration menu (on Device Configuration menu)

about 4-38

options

GARP Enabled 4-39

Logging Display 4-40

PC Port Disabled 4-39

Security Mode 4-40

Voice VLAN Enabled 4-40

Web Access Enabled 4-40

Security Configuration menu (on Settings menu)

about 4-46

options

802.1X Authentication 4-48

802.1X Authentication Status 4-48

CAPF Server 4-48

CTL File 4-47

LSC 4-47

MIC 4-47

Security Mode 4-47

Trust List 4-47

Web Access Enabled 4-47

Security Mode 4-40

security profiles 1-17, 1-19

select B-5

Services B-6

services

configuring for users 5-31

description 5-22

subscribing to 5-31

services button 1-3

Services URL 4-24

Services URL button 5-22, B-6

settings button 1-3

Settings menu access 3-19, 4-3

shared line 5-22, B-6

shield icon 1-19

signaling authentication 1-16

signaling encryption 1-17

Silent Monitoring B-7

silent monitoring 5-22

single button barge 5-23, B-7

SIP, description 1-8

SIP Configuration menu 4-20

SIP General Configuration menu 4-20

softkey buttons, description 1-4

softkey templates, configuring 5-30

Span to PC Port 4-38

Speaker button

description 1-4

disabling 3-4

Speaker Enabled 4-31

speakerphone, button for 1-4

speed dial

buttons for 1-3

template for 5-28

speed dialing 5-2, 5-3, 5-22, 5-23, B-7

SRST 8-7

description 4-19

secure reference 1-17

standard (ad hoc) conference 5-9

startup problems 9-2

startup process

accessing TFTP server 2-11

configuring VLAN 2-10

contacting Cisco Unified Communications Manager 2-12

loading stored phone image 2-10

obtaining IP address 2-10

obtaining power 2-10

requesting configuration file 2-12

requesting CTL file 2-11

understanding 2-10

verifying 3-16

statistics

network 7-14, 8-11

streaming 8-15

Status menu

description 7-1

submenus on 7-3

status messages 7-4

Status Messages screen 7-4

Status Messages web page 8-3, 8-15

Stream 0 web page 8-15

Stream 1 web page 8-3, 8-15, 8-16

Stream 2 web page 8-3, 8-15, 8-16

Stream 3 web page 8-3, 8-16

streaming statistics 8-15

Subnet Mask 4-12

supplicant, in 802.1X 1-23

Survivable Remote Site Telephony

See SRST

SW Port Configuration 4-10

T

TCP 1-8

technical specifications, for Cisco Unified IP Phone D-1

telephony features

abbreviated dialing 5-2

anonymous call block 5-2

Audible message waiting indicator 5-3

auto answer 5-3

auto-pickup 5-3

barge 1-25, 5-4

block external to external transfer 5-4

Busy Lamp Field (BLF) Pickup 5-4

Busy Lamp Field (BLF) speed dial 5-4

call display restrictions 5-5

caller ID 5-7

caller ID blocking 5-7

call forward 5-5

call forward configurable display 5-5

call park 5-6

call pickup 5-6

call recording 5-6

call waiting 5-7

Cisco Unified Communications Manager Assistant 5-8

client matter codes 5-9

conference 5-9

configurable call forward display 5-9

direct transfer 5-10

extension mobility 5-12

fast dial service 5-12

forced authorization codes 5-12

group call pickup 5-13

hold 5-13

hold reversion 5-13

hunt group 5-14

immediate divert 5-14

join 5-15

log out of hunt groups 5-16

Log server 4-45

malicious caller identification (MCID) 5-17

meet-me conference 5-17

mobile connect 5-17

mobile voice access 5-18

multilevel precedence and preemption (MLPP) 5-18

music-on-hold 5-18

no not disturb (DND) 5-11

on hook call transfer 5-19

other group pickup 5-19

Peer firmware sharing 4-44

presence-enabled directories 5-19

privacy 5-20

redial 5-21

ring activity 5-21

services 5-22

Services URL button 5-22

shared line 5-22

silent monitoring 5-22

speed dialing 5-23

Time-of-Day Routing 5-23

touchscreen illumination disabling 5-24

transfer 5-24

video mode 5-24

video support 5-25

voice messaging system 5-25

TFTP

description 1-9

troubleshooting 9-4

TFTP Server 1 4-15

TFTP Server 2 4-16

time, displayed on phone 3-2

Time-of-Day Routing 5-23, B-7

TLS 2-8

touchscreen

cleaning 9-27

disabling 9-27

enabling 9-27

See also LCD screen

touchscreen illumination disabling 5-24

transfer 5-24, B-7

direct B-7

transfer-direct transfer 5-24

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 9-6

Cisco Unified IP Phone 9-1

Cisco Unified IP Phone Expansion Module 7914 9-20

DHCP 9-10

DNS 9-11

DNS settings 9-5

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-11

physical connection 9-9

services on Cisco Unified Communications Manager 9-6

TFTP settings 9-4

VLAN configuration 9-10

Trust List menu 4-51

U

UI Configuration menu 4-27

options

Auto Call Select 4-28

Auto Line Select 4-27

BLF for Call Lists 4-27

Unified CM Configuration menu 4-18

Unlock softkey 4-50

URL dialing B-7

User Datagram Protocol

See UDP

User Locale 4-26

User Locale Char Set 4-26

User Locale Version 4-26

User Options web page

description 5-32

giving users access to 5-32, A-2

specifying options that appear 5-33

users

adding to Cisco Unified Communications Manager 5-31

configuring personal directories A-6

documentation for A-3

providing required information to A-1

providing support to A-2

subscribing to services A-4

V

verifying

firmware version 7-16

startup process 3-16

video B-7

Video Capability Enabled 4-31

Video Mode B-7

video mode 5-24

video support 5-25

VLAN

auxiliary, for voice traffic 2-4

configuring 4-9

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 9-10

voice mail B-7

voice messaging system 5-25

voice messaging system, accessing A-5

voice quality metrics 8-18, B-7

voice VLAN 2-4

Voice VLAN Enabled 4-40

volume button 1-4

W

wall mounting 3-15

Web Access Enabled 4-40

WebDialer B-7

web page

about 8-1

Access 8-3, 8-11

accessing 8-2

Console Logs 8-3

Core Dumps 8-3

Debug Display 8-3, 8-15

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-3, 8-11

Network 8-3, 8-11

Network Configuration 8-6

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-3, 8-15

Stream 0 8-15

Stream 1 8-3, 8-15, 8-16

Stream 2 8-3, 8-15, 8-16

Stream 3 8-3, 8-16

wideband handset 4-35

option 4-30

user controllable 4-30

wideband headset 4-34

option 4-29

user controllable 4-29

X

XmlDefault.cnf.xml 2-9