Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

.cnf.xml configuration file   2-9

Numerics

10/100/1000 PC port   3-5

See also access port

10/100/1000 SW port   3-5

See also network port

10/100 PC port   3-5

See also access port

10/100 SW port   3-5

See also network port

A

abbreviated dialing   5-2

AC adapter, connecting   3-9

access, to phone settings   3-19, 4-2

access port

10/100/1000 PC   3-5

10/100 PC   3-5

configuring   4-14

connecting   3-9

disabled   4-23

forwarding packets to   4-22

access to phone settings   4-2

Access web page   8-3, 8-10

adding

Cisco Unified IP Phones manually   2-15

Cisco Unified IP Phones using auto-registration   2-13

Cisco Unified IP Phones using auto-registration with TAPS   2-14

Cisco Unified IP Phones using BAT   2-16

users to Cisco Unified CallManager   5-20

adjusting, phone placement of   3-13

adjustment plate   3-16

Admin. VLAN ID   4-11

Alternate TFTP   4-12

audience, for this document   xiii

authenticated call   1-17

authentication   1-11, 3-18

Authentication URL   4-18

auto answer   5-2

Auto Line Select Enabled   4-20

auto-pickup   5-3

auto-registration

using   2-13

using with TAPS   2-14

auxiliary VLAN   2-4

B

background image

configuring   6-7

creating   6-4

custom   6-4

List.xml file   6-4, 6-5

PNG file   6-5, 6-6

barge   1-17, 5-3

block external to external transfer   5-3

BootP   1-6

BOOTP Server   4-7

Bootstrap Protocol (BootP)   1-6

Bulk Administration Tool (BAT)   2-16

C

cable

lock   3-13

specifications   C-2

call

authenticated   1-17

encrypted   1-17

call display restrictions   5-4

caller ID   5-5

call forward   5-4

call forward display, configuring   5-7

CallManager 1-5   4-16

CallManager Configuration menu   4-16

call park   5-4

Call Park BLF   5-18

call pickup   5-5

Call Statistics screen   7-1, 7-19

call waiting   5-5

CAPF (Certificate Authority Proxy Function)   3-19

cell phone interference   1-2

certificate trust list file

See CTL file

Cisco Call Back   5-6

Cisco Discovery Protocol

See CDP

Cisco Unified CallManager

adding phone to database of   2-12

adding users   5-20

interactions with   2-2

required for Cisco Unified IP Phones   3-2

verifying settings   9-6

Cisco Unified CallManager Administration

adding phones using   2-15

adding telephony features using   5-2

configuring LCD display using   6-9

Cisco Unified CallManager Assistant   5-6

Cisco Unified IP Phone

adding manually to Cisco Unified CallManager   2-15

adding to Cisco Unified CallManager   2-12

cleaning   9-22

configuration checklist   1-19

configuration requirements   1-18

configuring user services   5-19

features   1-2

figure   1-2

installation overview   1-18

installation procedure   3-9

installation requirements   1-18

modifying phone button templates   5-18

mounting to wall   3-14

power sources   2-4

registering   2-12

registering with Cisco Unified CallManager   2-13, 2-14, 2-16

resetting   9-16

supported networking protocols   1-5

technical specifications   C-1

troubleshooting   9-1

using LDAP directories   5-17

web page   8-1

Cisco Unified IP Phone Expansion Module 7914

configuring IP Phone for   3-11

statistics   7-6, 7-18

troubleshooting   9-16

Cisco Unified P Phone Expansion Module 7914

templates for   3-11

cleaning the Cisco Unified IP Phone   9-22

Clear softkey   7-7, 7-15

client matter codes   5-6

conference   5-7

configurable call forward display   5-7

configuration file

.cnf.xml   2-9

creating   9-7

overview   2-8

XmlDefault.cnf.xml   2-8

configuring

checklist for   1-19

corporate directories   5-17

from a Cisco Unified IP Phone   4-3

LDAP directories   5-17

overview   1-18

personal directories   5-17

personal directory   5-17

phone button templates   5-18

softkey templates   5-19

startup network settings   3-18

user features   5-20

connecting

handset   3-9

headset   3-9

to AC adapter   3-9

to a computer   3-9

to the network   3-9

Console Logs web page   8-3

Core Dumps web page   8-3

CTL file

deleting from phone   9-17

requesting   2-10

unlocking   7-4

CTL File screen   7-3

custom phone rings

about   6-1

creating   6-1, 6-4, 6-7

PCM file requirements   6-3

D

daisy chaining   9-13

data VLAN   2-4

Days Display Not Active   4-22, 6-10

Debug Display web page   8-3, 8-13

Default Router 1-5   4-10

device authentication   1-14

Device Configuration menu

displaying   4-2

editing values   4-4

overview   4-1

sub-menus   4-15

Device Information web page   8-2, 8-4

DHCP

description   1-6

troubleshooting   9-9

DHCP Address Released   4-12

DHCP Enabled   4-12

DHCP Server   4-7

Directed Call Park   5-7

directories button   1-4

Directories URL   4-18

directory numbers, assigning manually   2-15

direct transfer   5-7

display, turning on and off automatically   6-9

Display button   6-9, 9-22

display button   1-4

Display Idle Timeout   4-22, 6-11

Display On Duration   4-21, 6-11

Display On Time   4-21, 6-10

DNS server

troubleshooting   9-11

verifying settings   9-5

DNS Server 1-5   4-11

documentation

additional   xv

for users   A-3

Domain Name   4-8

Domain Name System (DNS)   4-8

Domain Name System (DNS) server   4-11

DSCP For Call Control   4-24

DSCP For Configuration   4-24

DSCP For Services   4-24

Dynamic Host Configuration Protocol

See DHCP

E

editing, configuration values   4-4

encrypted call   1-17

encryption

for security   1-11

media   1-15

Erase softkey   9-17

error messages, used for troubleshooting   9-4

Ethernet Configuration menu

about   4-22

Span to PC Port option   4-22

Ethernet Information web page   8-3, 8-10

Expansion Module

See Cisco Unified IP Phone Expansion Module 7914

Expansion Module(s) screen   7-6, 7-18

extension mobility   5-8

F

feature buttons

directories   1-4

help   1-4

messages   1-4

services   1-4

settings   1-4

features

configuring on phone, overview   1-10

configuring with Cisco Unified CallManager, overview   1-10

informing users about   1-11

figure

Cisco Unified IP Phone features   1-2

Cisco Unified IP Phone rear cable connections   3-10

Cisco Unified IP Phone wall mount   3-16

file authentication   1-14

file format

List.xml   6-5

RingList.xml   6-2

firmware   1-14

current version   1-24

verifying version   7-17

Firmware Versions screen   7-17

footstand

adjusting   3-13

adjustment button   1-4, 3-16

adjustment plate   3-16

identifying   1-4

Forced Authorization Codes (FAC)   5-8

G

G.729   1-1

G.729a   1-1

G.729ab   1-1

G.729b   1-1

GARP Enabled   4-23

group call pickup   5-8

H

handset

connecting   3-9

light strip   1-5

headset

quality   3-7

sound quality   3-7

Headset button   1-5

Headset Enabled   4-21

headset port   3-9

height, adjusting   3-13

help button   1-4

hold   5-9

Host Name   4-7

HTTP, description   1-6

HTTP Configuration menu

about   4-18

options

Authentication URL   4-18

Directories URL   4-18

Idle URL   4-19

Idle URL Time   4-19

Information URL   4-18

Messages URL   4-18

Proxy Server URL   4-18

Services URL   4-18

hunt group   5-9

Hypertext Transfer Protocol

See HTTP

I

icon

lock   1-17

padlock   1-17

shield   1-17

idle display

configuring   6-8

timeout   4-19

viewing settings   6-9

XML service   4-19, 6-8

Idle URL   4-19

Idle URL Time   4-19

image authentication   1-14

immediate divert   5-9

Information URL   4-18

installing

checklist for   1-24

Cisco Unified CallManager configuration   3-2

network requirements   3-2

preparing   2-12

procedure   3-9

requirements, overview   1-18

safety warnings   3-3

interference, cell phone   1-2

Internet Protocol (IP)   1-7

IP Address   4-8

IP address, troubleshooting   9-5

J

join   5-9

K

keypad   1-5

L

language overlays   B-1

LCD screen

disabling   9-22

turning on and off automatically   6-9

LDAP directories, using with Cisco Unified IP Phone   5-17

light strip, on handset   1-5

line buttons   1-4

List.xml file   6-4, 6-5

Locale Configuration menu

about   4-19

options

Network Locale   4-20

Network Locale Version   4-20

User Locale   4-19

User Locale Char Set   4-19

User Locale Version   4-19

Locale Installer   B-2

localization

Installing the Cisco Unified CallManager Locale Installer   B-2

phone button overlays for   B-1

Locally Significant Certificate (LSC)   3-18

lock icon   1-17

Logging Display   7-3

log out of hunt groups   5-10

M

MAC address   4-7

malicious caller identification (MCID)   5-10

manufacturing installed certificate (MIC)   1-14

Media Configuration menu

about   4-20

options

Headset Enabled   4-21

Speaker Enabled   4-21

Video Capability Enabled   4-21

media encryption   1-15

meet-me conference   5-10

messages button   1-4

Messages URL   4-18

message waiting   5-10

metrics, voice quality   7-21, 8-15, 9-19

MIC   1-14

Model Information screen   7-1

multilevel precedence and preemption (MLPP)   5-11

music-on-hold   5-11

mute button   1-5

N

native VLAN   2-4

navigation button   1-5

Network Configuration menu

about   4-7

displaying   4-2

editing values   4-3, 4-4

locking options   4-3

options

Admin. VLAN ID   4-11

Alternate TFTP   4-12

BOOTP Server   4-7

Default Router 1-5   4-10

DHCP Address Released   4-12

DHCP Enabled   4-12

DHCP Server   4-7

DNS Server 1-5   4-11

Domain Name   4-8

Host Name   4-7

IP Address   4-8

MAC Address   4-7

Operational VLAN ID   4-11

PC Port Configuration   4-14

PC VLAN   4-15

Subnet Mask   4-8

SW Port Configuration   4-13

TFTP Server 1   4-9

TFTP Server 2   4-10

overview   4-1

unlocking options   4-3

Network Configuration web page   8-2, 8-5

network connectivity, verifying   9-4

networking protocol

BootP   1-6

CDP   1-6

DHCP   1-6

HTTP   1-6

IP   1-7

RTP   1-7

SCCP   1-7

TCP   1-7

TFTP   1-8

TLS   1-7

UDP   1-8

networking protocols, supported   1-5

Network Locale   4-20

Network Locale Version   4-20

network outages, identifying   9-9

network port

10/100/1000 SW   3-5

10/100 SW   3-5

configuring   4-13

connecting to   3-9

network requirements, for installing   3-2

network settings, startup configuration   3-18

network statistics   7-15, 8-10

Network Statistics screen   7-15

Network web page   8-3, 8-10

O

on hook call transfer   5-11

Operational VLAN ID   4-11

other group pickup   5-11

P

padlock icon   1-17, 4-3

password, expiration   5-20

PC, connecting to the phone   3-5

PCM file requirements, for custom ring types   6-3

PC Port Configuration   4-14

PC Port Disabled   4-23

PC VLAN   4-15

personal directories   5-17

phone button templates, modifying   5-18

phone lines, buttons for   1-4

phone screen   2-6

phone settings access   4-2

physical connection, verifying   9-9

plugging in Cisco Unified IP Phone   3-9

PNG file   6-5, 6-6

PoE   2-4

power

maximum required from a switch   2-6

outages   2-7

providing to the Cisco Unified IP Phone   2-4

power consumption   2-6

Power over Ethernet

See PoE

Power Save Configuration menu

about   4-21

options

Days Display Not Active   4-22

Display Idle Timeout   4-22

Display On Duration   4-21

Display On Time   4-21

power source

causing phone to reset   9-12

description   2-4

effect on phone screen brightness   2-6

external power   2-4, 2-5

PoE   2-4, 2-5

power consumption   2-6

privacy   5-12

programmable buttons, description   1-4

Proxy Server URL   4-18

Q

QoS Configuration menu

about   4-24

options

DSCP For Call Control   4-24

DSCP For Configuration   4-24

DSCP For Services   4-24

QRT softkey   5-12, 9-19

Quality Reporting Tool (QRT)   5-12, 9-19

R

Real-Time Transport Protocol

See RTP

redial   5-12

remote monitoring   8-1

reset, factory   9-17

resetting

basic   9-16

Cisco Unified IP phone   9-16

continuously   9-8

intentionally   9-10

methods   9-16

ring

customization of   6-1

setting   5-13

types   6-1

ringer, indicator for   1-5

RingList.xml file format   6-2

S

safety warnings   3-3

screen

see LCD screen

securing the phone with a cable lock   3-13

security   1-14

CAPF (Certificate Authority Proxy Function)   3-19

configuring on phone   3-18

device authentication   1-14

file authentication   1-14

image authentication   1-14

Locally Significant Certificate (LSC)   3-18

media encryption   1-15

restrictions   1-17

signaling authentication   1-14

Security Configuration menu

about   4-22, 7-1

options

GARP Enabled   4-23

PC Port Disabled   4-23

Security Mode   4-24

Voice VLAN Enabled   4-23

Web Access Enabled   4-24

Security Mode   4-24

services

configuring for users   5-19

description   5-13

subscribing to   5-19

services button   1-4

Services URL   4-18

Services URL button   5-13

settings button   1-4

Settings menu access   3-19, 4-2

shared line   5-14

shield icon   1-17

signaling authentication   1-14

Skinny Client Control Protocol (SCCP)   1-7

softkey buttons, description   1-5

softkey templates, configuring   5-19

Span to PC Port   4-22

Speaker button

description   1-5

disabling   3-6

Speaker Enabled   4-21

speakerphone, button for   1-5

speed dial

default buttons for   5-18

programmable buttons for   1-4

speed dialing   5-2, 5-14

startup problems   9-2

startup process

accessing TFTP server   2-10

configuring VLAN   2-9

contacting Cisco Unified CallManager   2-11

loading stored phone image   2-9

obtaining IP address   2-10

obtaining power   2-9

requesting configuration file   2-11

requesting CTL file   2-10

understanding   2-9

verifying   3-16

statistics

call   7-19

network   7-15, 8-10

streaming   8-14

Status menu   7-1, 7-6

status messages   7-7

Status Messages screen   7-6

Status Messages web page   8-3, 8-13

Stream 0 web page   8-14

Stream 1 web page   8-3, 8-14

Stream 2 web page   8-3, 8-14

Stream 3 web page   8-3, 8-14

streaming statistics   8-14

Subnet Mask   4-8

Survivable Remote Site Telephony (SRST)

designation   4-17, 8-7

IP address of router   7-5

security   1-15

SW Port Configuration   4-13

T

TAPS (Tool for Auto-Registered Phones Support)   2-14

TCP   1-7

technical specifications, for Cisco Unified IP Phone   C-1

telephony features

abbreviated dialing   5-2

auto answer   5-2

auto-pickup   5-3

barge   1-17, 5-3

block external to external transfer   5-3

call display restrictions   5-4

caller ID   5-5

call forward   5-4

call park   5-4

call pickup   5-5

call waiting   5-5

Cisco Call Back   5-6

Cisco Unified CallManager Assistant   5-6

client matter codes   5-6

conference   5-7

configurable call forward display   5-7

Directed Call Park   5-7

direct transfer   5-7

extension mobility   5-8

Forced Authorization Codes   5-8

group call pickup   5-8

hold   5-9

hunt group   5-9

immediate divert   5-9

join   5-9

log out of hunt groups   5-10

malicious caller identification (MCID)   5-10

meet-me conference   5-10

multilevel precedence and preemption (MLPP)   5-11

music-on-hold   5-11

on hook call transfer   5-11

other group pickup   5-11

privacy   5-12

redial   5-12

ring setting   5-13

services   5-13

Services URL button   5-13

shared line   5-14

speed dialing   5-14

Time-of-Day Routing   5-14

transfer   5-14

video mode   5-15

video support   5-16

voice messaging system   5-16

template

for Cisco Unified IP Phone Expansion Module 7914   3-11

for softkeys   1-22

phone button, modifying   1-20, 5-18

softkeys   5-19

TFTP

description   1-8

troubleshooting   9-4

TFTP Server 1   4-9

TFTP Server 2   4-10

time, displayed on phone   3-2

Time-of-Day Routing   5-14

TLS   2-8

touchscreen

cleaning   9-22

disabling   9-22

enabling   9-22

See also LCD screen

transfer   5-14

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified CallManager settings   9-6

Cisco Unified IP Phone   9-1

Cisco Unified IP Phone Expansion Module 7914   9-16

DHCP   9-9

DNS   9-11

DNS settings   9-5

IP addressing and routing   9-5

network connectivity   9-4

network outages   9-9

phones resetting   9-10

physical connection   9-9

services on Cisco Unified CallManager   9-6

TFTP settings   9-4

VLAN configuration   9-10

Trust List screen   7-4

U

UI Configuration menu   4-20

uncompressed wideband   1-1

Unlock softkey   7-4

User Datagram Protocol

See UDP

User Locale   4-19

User Locale Char Set   4-19

User Locale Version   4-19

User Options web page, specifying options that appear   5-21

users

adding to Cisco Unified CallManager   5-20

configuring personal directories   A-6

documentation for   A-3

providing required information to   A-1

providing support to   A-2

subscribing to services   A-4

V

verifying

firmware version   7-17

startup process   3-16

Video Capability Enabled   4-21

video mode   5-15

video support   5-16

VLAN

auxiliary, for voice traffic   2-4

configuring   4-11

configuring for voice networks   2-3

native, for data traffic   2-4

verifying   9-10

voice messaging system   5-16

voice messaging system, accessing   A-5

voice quality metrics   7-21, 8-15, 9-19

voice quality of calls, monitoring   9-19

voice VLAN   2-4

Voice VLAN Enabled   4-23

volume button   1-5

W

wall mounting   3-14

Web Access Enabled   4-24

web page

about   8-1

Access   8-3, 8-10

accessing   8-2

Console Logs   8-3

Core Dumps   8-3

Debug Display   8-3, 8-13

Device Information   8-2, 8-4

disabling access to   8-3

Ethernet Information   8-3, 8-10

Network   8-3, 8-10

Network Configuration   8-5

Network Configuration web page   8-2

preventing access to   8-3

Status Messages   8-3, 8-13

Stream 0   8-14

Stream 1   8-3, 8-14

Stream 2   8-3, 8-14

Stream 3   8-3, 8-14

X

XmlDefault.cnf.xml   2-8