Table B-1 Cisco Unified IP Phone 7965G and 7945G Feature Support by Protocol
Features
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Cisco Unified IP Phone 7965G and 7945G
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For More Information
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SCCP
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SIP
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Calling Features
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Abbreviated Dialing
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Supported
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Supported
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"Basic Call Handling—Placing a Call: Additional Options"
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Answer Release
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Supported
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Supported
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Audible Message Waiting Indicator
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Supported
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Supported
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"Accessing Voice Messages"
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Auto Answer
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Supported
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Supported
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"Using a Handset, Headset, and Speakerphone—Using Auto Answer"
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Auto Dial
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Supported
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Supported
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"Basic Call Handling—Placing a Call: Basic Options"
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Barge (and cBarge)
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Supported
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Supported
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"Advanced Call Handling—Using a Shared Line"
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Busy Lamp Field (BLF) Call Lists
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Supported
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Supported
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"Advanced Call Handling—Determining if Another Line is Busy or Idle"
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Busy Lamp Field (BLF) Speed Dial
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Supported
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Supported
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"Advanced Call Handling—Determining if Another Line is Busy or Idle"
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Busy Lamp Field (BLF) Speed Dial
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Supported
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Supported
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"Advanced Call Handling—Using BLF to Determine a Line State"
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Busy Lamp Field (BLF) Pickup
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Supported
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Not Supported
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"Advanced Call Handling—Using BLF to Determine a Line State"
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Call Back
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Supported
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Supported
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"Basic Call Handling—Placing a Call: Additional Options"
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Call Display Restrictions
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Supported
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Supported
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Call Forward All
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Supported
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Supported
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"Basic Call Handling—Forwarding Calls to Another Number"
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Call Forward Busy
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Supported
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Supported
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"Basic Call Handling—Forwarding Calls to Another Number"
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Call Forward Configurable Display
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Supported
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Supported
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Call Forward Destination Override
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Supported
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Supported
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Call Forward No Answer
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Supported
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Supported
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"Basic Call Handling—Forwarding Calls to Another Number"
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Call Park
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Supported
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Supported
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"Advanced Call Handling—Storing and Receiving Parked Calls"
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Call Pickup/Group Call Pickup
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Supported
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Supported
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"Advanced Call Handling—Picking Up a Redirected Call on Your Phone"
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Call Waiting
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Supported
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Supported
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"Basic Call Handling—Answering a Call"
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Caller ID
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Supported
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Supported
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"An Overview of Your Phone—Understanding Touch Screen Features" or "An Overview of Your Phone—Understanding Phone Screen Features"
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Client Matter Codes (CMC)
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Supported
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Not supported
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"Basic Call Handling—Placing a Call: Additional Options"
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Conference
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Supported
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Supported
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"Basic Call Handling—Making Conference Calls"
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Conference List
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Supported
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Supported
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"Basic Call Handling—Making Conference Calls"
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Computer Telephony Integration (CTI) Applications
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Supported
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Some support (such as Call Park, WMI)
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Users do not interact with this feature directly. It is configured on Cisco Communications Manager
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Directed Call Park
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Supported
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Supported
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"Advanced Call Handling—Storing and Receiving Parked Calls"
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Do Not Disturb (DND)
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Supported
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Supported
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"Basic Call Handling—Using Do Not Disturb"
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Distinctive Ring
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Supported
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Supported
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"Using Phone Settings—Customizing Rings and Message Indicators"
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Extension Mobility
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Supported
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Not Supported
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"Advanced Call Handling—Using Cisco Extension Mobility"
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Fast Dial Service
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Supported
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Supported
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"Advanced Call Handling—Speed Dialing"
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Forced Authorization Codes (FAC)
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Supported
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Not supported
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"Basic Call Handling—Placing a Call: Additional Options"
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Help System
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Supported
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Supported
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"An Overview of Your Phone—Understanding Feature Buttons and Menus"
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Hold/Resume
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Supported
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Supported
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"Basic Call Handling—Using Hold and Resume"
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Hold Reversion
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Supported
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Supported
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"Basic Call Handling—Using Hold and Resume"
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Hold Status
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Supported
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Supported
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"Using Hold and Resume"
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Hunt Group
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Supported
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Supported
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Immediate Divert
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Supported
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Supported
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"Basic Call Handling—Answering a Call"
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Immediate Divert—Enhanced
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Supported
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Supported
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"Basic Call Handling—Sending a Call to a Voice Messaging System"
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Intercom
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Supported
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Supported
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"Basic Call Handling—Placing or Receiving Intercom Calls"
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Join/Select
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Supported
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Not supported
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"Basic Call Handling—Making Conference Calls"
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Join Across Lines
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Supported
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Not Supported
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"Basic Call Handling—Making Conference Calls"
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Line select
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Supported
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Supported
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"Configuring Features, Templates, Services, and Users—Telephony Features Available for the Phone"
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Line select for voice messages
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Supported
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Supported
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"Configuring Features, Templates, Services, and Users—Telephony Features Available for the Phone"
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Log Out of Hunt Groups
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Supported
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Supported
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"Advanced Call Handling—Logging Out of Hunt Groups"
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Malicious Call ID
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Supported
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Not supported
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"Advanced Call Handling—Tracing Suspicious Calls"
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Meet-Me Conference
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Supported
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Supported
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"Basic Call Handling—Making Conference Calls"
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Missed call logging
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Supported
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Supported
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"Using Call Logs and Directories"
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Multilevel Precedence and Preemption (MLPP)
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Supported
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Not supported
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"Advanced Call Handling—Prioritizing Critical Calls"
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Multiple Calls per Line Appearance
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200
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50
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"An Overview of Your Phone—Understanding Lines vs. Calls"
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Mute
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Supported
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Supported
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"Basic Call Handling—Using Mute"
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On-hook Dialing/Pre-Dial
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Supported
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Supported
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"Basic Call Handling—Placing a Call: Basic Options"
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Other Group Pickup
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Supported
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Supported
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Phone secure web access
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Supported
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Supported
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Cisco Unified Communication Manager Security Guide, "Security Overview" chapter.
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Privacy
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Supported
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Supported
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"Advanced Call Handling—Using a Shared Line"
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Programmable Line Keys
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Supported
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Not supported
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Feature descriptions throughout phone guide
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Quality Reporting Tool (QRT)
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Supported
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Supported
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"Troubleshooting—Using the Quality Reporting Tool"
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Redial
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Supported
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Supported
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"Basic Call Handling—Placing a Call: Basic Options"
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Secure Conference
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Supported
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Supported
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"Basic Call Handling—Making Conference Calls"
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Shared Line
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Supported
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Supported
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"Advanced Call Handling—Using a Shared Line"
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Single Button Barge
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Supported
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Not Supported
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"Advanced Call-Handling—Using Barge to Add Yourself to a Shared-Line Call"
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Speed Dialing
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Supported
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Supported
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"Advanced Call Handling—Speed Dialing"
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Transfer
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Supported
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Supported
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"Basic Call Handling—Transferring Calls"
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Transfer - Direct Transfer
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Supported
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Not supported
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"Basic Call Handling—Transferring Calls"
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URL Dialing
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Not supported
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Supported
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"Using Call Logs and Directories—Using Call Logs"
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Video Support
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Supported
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Not supported
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"Understanding Additional Configuration Options"
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Voice Mail
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Supported
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Supported
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"Accessing Voice Messages" section of the Phone Guide
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WebDialer
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Supported
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Supported
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"Customizing Your Phone on the Web—Configuring Features and Services on the Web"
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Settings
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Call Statistics
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Supported
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Supported
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"Troubleshooting Your Phone—Viewing Phone Administrative Data"
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Voice Quality Metrics
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Supported
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Supported
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"Troubleshooting Your Phone—Viewing Phone Administrative Data"
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Services
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SDK Compliance
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4.0(1)
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4.0(1)
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Cisco IP Phone Service Application Development Notes for Release 4.1(3) or later
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Directories
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Call Logs
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Supported
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Supported
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"Using Call Logs and Directories—Directory Dialing"
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Corporate Directories
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Supported
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Supported
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"Using Call Logs and Directories—Directory Dialing"
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Personal Directory Enhancements
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Supported
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Supported
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"Using Call Logs and Directories—Directory Dialing"
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Supplemental Features and Applications
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Cisco Unified Communications Manager Assistant
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Supported
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Supported
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Cisco Unified Communications Manager Assistant User Guide
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Cisco Communications Manager
AutoAttendant
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Supported
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Not supported
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Cisco Unified Communications Manager Features and Services Guide
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Cisco Unified Communications Manager Attendant Console
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Supported
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Not supported
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Cisco Unified Communications Manager Attendant Console User Guide
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Cisco Unified IP Phone Expansion Module 7914, 7915, and 7916
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Supported
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Not supported
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Cisco Unified IP Phone Expansion Module 7914 Phone Guide, Cisco Unified IP Phone Expansion Module 7915 Phone Guide, and Cisco Unified IP Phone Expansion Module 7916 Phone Guide
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Cisco VT Advantage
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Supported
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Not supported
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Cisco VT Advantage User Guide
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