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Contents
- Phone Features
- Buttons and Hardware
- Cisco Unified IP Phone 7962G
- Cisco Unified IP Phone 7961G and 7961G-GE
- Cisco Unified IP Phone 7942G
- Cisco Unified IP Phone 7941G and 7941G-GE
- Buttons and Hardware Identification
- Line and Call Definitions
- Line and Call Icons
- Phone Screen Features
- Phone Screen Cleaning
- Feature Buttons and Menus
- Phone Help System
- Feature Availability
- SIP and SCCP Signaling Protocols
- Energy Savings
Phone Features
Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:
- Buttons and Hardware
- Line and Call Definitions
- Phone Screen Features
- Feature Buttons and Menus
- Feature Availability
- SIP and SCCP Signaling Protocols
- Energy Savings
Buttons and Hardware
- Cisco Unified IP Phone 7962G
- Cisco Unified IP Phone 7961G and 7961G-GE
- Cisco Unified IP Phone 7942G
- Cisco Unified IP Phone 7941G and 7941G-GE
- Buttons and Hardware Identification
Cisco Unified IP Phone 7962G
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
Cisco Unified IP Phone 7961G and 7961G-GE
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
Cisco Unified IP Phone 7942G
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
Cisco Unified IP Phone 7941G and 7941G-GE
The following figure identifies the important parts of the phone. See Buttons and Hardware Identification for the description of the numbered items.
Buttons and Hardware Identification
The following table describes the buttons and hardware on the phones.
Line and Call Definitions
The terms lines and calls can be easily confused.
- Lines: Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons:
.
- Calls: Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.
Line and Call Icons
Your phone displays icons to help you determine the call and line state.
You have put the call on hold. See Hold and Resume.
Another phone that shares your line has a connected call. See Shared Lines, for details.
A holding call is reverting to your phone. See Hold and Resume.
See Secure Calls.
See Secure Calls.
The intercom line is not in use. See Intercom Calls
Note The intercom line is sending or receiving one-way audio. See Intercom Calls.
You press the intercom line to activate two-way audio with the intercom caller. See Intercom Calls.
Phone Screen Features
The following figure shows how your main phone screen may look with an active call.
1
Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date display alternately in this area.
2
Serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured.
3
Displays a softkey function for the corresponding softkey button
.
4
5
Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Line and Call Definitions, and Multiple Calls.
6
7
Indicate an open feature menu. See Feature Buttons and Menus.
Note
The Messages, Directories, and Services screens on your phone may appear in Normal mode or in Wide mode depending on how your phone has been set up. A phone window in Wide mode spans the entire width of the phone screen. However, neither you nor your administrator can adjust the phone screen viewing mode.
Phone Screen Cleaning
Use only a soft, dry cloth to clean phone screen. Do not use any liquids or powders on the phone, because they can contaminate phone components and cause failures.
When the phone is in power save mode, the touchscreen is blank and the Display button is not lit. When the phone is in this condition, you can clean the screen, as long as you know that the phone remains asleep until you finish cleaning. If the phone is likely to wake up during cleaning, wait until it is awake before following the preceding cleaning instructions.
Related Information
Feature Buttons and Menus
Feature Availability
Depending on your phone system configuration, features included in this phone guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features:
SIP and SCCP Signaling Protocols
Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.
Call features can vary depending on the protocol. This phone guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can contact your system administrator or you can choose
> Model Information > Call Control Protocol on your phone.
Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if the audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
- At 10 minutes before power down, the ringtone plays four times
- At 7 minutes before power down, the ringtone plays four times
- At 4 minutes before power down, the ringtone plays four times
- At 30 seconds before power down, the ringtone plays 15 times or until the phone powers down
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the scheduled time, contact your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, see your system administrator.
Green, steady—Active call or
two-way intercom call
Amber, steady—Privacy in
use, one-way intercom call, DND active, or logged into Hunt Group
Red, steady—Remote line in use
(shared line, BLF status or active Mobile Connect call)
or Do Not Disturb
