Table Of Contents

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

Feature Support by Protocol for Cisco Unified IP Phone 7962G and 7942G

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This appendix provides information about feature support for the Cisco Unified IP Phone 7962G and 7942G using the SCCP or SIP protocol with Cisco Unified Communications Manager Release 8.0.

Table B-1 provides a high-level overview of calling features and their support by protocol. This table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features. For details about user interface differences and feature use, refer to Cisco Unified IP Phone Guide.

This guide is available at this URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

The specific sections that describe the features in the phone guide are referenced in Table B-1.

Table B-1 Cisco Unified IP Phone 7962G and 7942G Feature Support by Protocol 

Features	Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE		For More Information
	SCCP	SIP
Calling Features
Abbreviated Dialing	Supported	Supported	Basic Call Handling—Placing a Call: Additional Options
Agent Greeting	Supported	Supported	Basic Call Handling—Answering a Call
Assisted Directed Call Park	Not supported	Supported	Advanced Call Handling—Storing and Retrieving Parked Calls
Audible Message Waiting Indicator	Supported	Supported	Accessing Voice Messages
Auto Answer	Supported	Supported	Using a Handset, Headset, and Speakerphone—Using Auto Answer
Auto Dial	Supported	Supported	Basic Call Handling—Placing a Call: Basic Options
Barge (and cBarge)	Supported	Supported	Advanced Call Handling—Using a Shared Line
Busy Lamp Field (BLF)	Supported	Supported	Advanced Call Handling—Using BLF to Determine a Line State
Busy Lamp Field (BLF) Pickup	Supported	Supported	Advanced Call Handling—Using BLF to Determine a Line State
Busy Lamp Field (BLF) Speed Dial	Supported	Supported	Advanced Call Handling—Using BLF to Determine a Line State
Call Back	Supported	Supported	Basic Call Handling—Placing a Call: Additional Options
Call Chaperone	Supported	Supported
Call Display Restrictions	Supported	Supported
Call Forward All	Supported	Supported	Basic Call Handling—Forwarding Calls to Another Number
Call Forward All Breakout	Supported	Supported	Basic Call Handling—Forwarding Calls to Another Number
Call Forward All Loop Prevention	Supported	Supported	Basic Call Handling—Forwarding Calls to Another Number
Call Forward Busy	Supported	Supported	Basic Call Handling—Forwarding Calls to Another Number
Call Forward Configurable Display	Supported	Supported
Call Forward Destination Override	Supported	Supported
Call Forward No Answer	Supported	Supported	Basic Call Handling—Forwarding Calls to Another Number
Call Park	Supported	Supported	Advanced Call Handling—Storing and Receiving Parked Calls
Call Pickup/Group Call Pickup/Directed Call Pickup	Supported	Supported	Advanced Call Handling—Picking Up a Redirected Call on Your Phone
Call Waiting	Supported	Supported	Basic Call Handling—Answering a Call
Caller ID	Supported	Supported	An Overview of Your Phone—Understanding Touch Screen Features or An Overview of Your Phone—Understanding Phone Screen Features
Client Matter Codes (CMC)	Supported	Not supported	Basic Call Handling—Placing a Call: Additional Options
Conference	Supported	Supported	Basic Call Handling—Making Conference Calls
Computer Telephony Integration (CTI) Applications	Supported	Some support (such as Call Park, MWI)	Users do not interact with this feature directly. It is configured on Cisco Unified Communications Manager
Directed Call Park	Supported	Supported	Advanced Call Handling—Storing and Receiving Parked Calls
Distinctive Ring	Supported	Supported	Using Phone Settings—Customizing Rings and Message Indicators
Do Not Disturb (DND)	Supported	Supported	Basic Call Handling—Using Do Not Disturb
Enbloc Dialing	Supported	Not Supported
Extension Mobility	Supported	Supported	Advanced Call Handling—Using Cisco Extension Mobility
Extension Mobility ChangePIN	Supported	Supported	Advanced Call Handling—Using Cisco Extension Mobility
Extension Mobility Cross Cluster	Supported	Supported
Fast Dial Service	Supported	Supported	Advanced Call Handling—Speed Dialing
Forced Authorization Codes (FAC)	Supported	Not supported	Basic Call Handling—Placing a Call: Additional Options
Help System	Supported	Supported	An Overview of Your Phone—Understanding Feature Buttons and Menus
Hold/Resume	Supported	Supported	Basic Call Handling—Using Hold and Resume
Hold Reversion	Supported	Supported	Basic Call Handling—Using Hold and Resume
Hold Status	Supported	Supported	Using Hold and Resume
Hunt Group	Supported	Supported
Immediate Divert	Supported	Supported	Basic Call Handling—Answering a Call
Immediate Divert—Enhanced	Supported	Supported	Basic Call Handling—Sending a Call to a Voice Messaging System
Intelligent Session Control	Supported	Supported
Inter-Cluster Trust (Bulk Certificate Replication)	Supported	Supported
Intercom	Supported	Supported	Basic Call Handling—Placing or Receiving Intercom Calls
Intra-Cluster Trust (Bulk Certificate Replication)	Supported	Supported
Join/Select	Supported	Supported	Basic Call Handling—Making Conference Calls
Join Across Lines/Select	Supported	Supported	Basic Call Handling—Making Conference Calls
Line select	Supported	Supported	Configuring Features, Templates, Services, and Users—Telephony Features Available for the Phone
Line select for voice messages	Supported	Supported	Configuring Features, Templates, Services, and Users—Telephony Features Available for the Phone
Log Out of Hunt Groups	Supported	Supported	Advanced Call Handling—Logging Out of Hunt Groups
Malicious Call ID	Supported	Supported	Advanced Call Handling—Tracing Suspicious Calls
Meet-Me Conference	Supported	Supported	Basic Call Handling—Making Conference Calls
Missed call logging	Supported	Supported	Using Call Logs and Directories
Mobile Connect	Supported	Supported	Advanced Call Handling—Answering a Call
Multilevel Precedence and Preemption (MLPP)	Supported	Not supported	Advanced Call Handling—Prioritizing Critical Calls
Multiple Calls per Line Appearance	200	50	An Overview of Your Phone—Understanding Lines vs. Calls
Mute	Supported	Supported	Basic Call Handling—Using Mute
On-hook Dialing/Pre-Dial	Supported	Supported	Basic Call Handling—Placing a Call: Basic Options
Other Group Pickup	Supported	Supported
Phone Secure Web Access	Supported	Supported
Plus Dialing	Supported	Supported	Using Call Logs
Privacy	Supported	Supported	Advanced Call Handling—Using a Shared Line
Programmable Line Keys	Supported	Supported	Feature descriptions throughout phone guide
Protected Calling	Supported	Supported	An Overview of the Cisco Unified IP Phone—Understanding Security Features for Cisco Unified IP Phones
Quality Reporting Tool (QRT)	Supported	Supported	Troubleshooting—Using the Quality Reporting Tool
Redial	Supported	Supported	Basic Call Handling—Placing a Call: Basic Options
Ringer Volume Control	Supported	Supported	Changing Phone Settings—Customizing Rings and Message Indicators
Secure and Nonsecure Indication Tone	Supported	Supported	Advanced Call Handling—Making and Receiving Secure Calls
Secure Conference	Supported	Supported	Basic Call Handling—Making Conference Calls
Session Handoff	Supported	Supported	Advanced Call Handling—Using a Shared Line
Shared Line	Supported	Supported	Advanced Call Handling—Using a Shared Line
Sidetone Level	Supported	Supported for these Cisco Unified IP Phones: 7941G, 7961G, 7970G, and 7971G.
Single Button Barge	Supported	Supported	Advanced Call-Handling—Using Barge to Add Yourself to a Shared-Line Call
Speed Dialing	Supported	Supported	Advanced Call Handling—Speed Dialing
Transfer	Supported	Supported	Basic Call Handling—Transferring Calls
Time Zone Update	Supported	Supported
URL Dialing	Not supported	Supported	Using Call Logs and Directories—Using Call Logs
Video Support	Supported	Not supported	Understanding Additional Configuration Options
VPN Client	Supported (7942G, 7945G, 7962G, 7965G, and 7975G only)	Not supported	Advanced Call Handling—Making and Receiving Secure Calls
VPN Support in Phones	Supported	Supported
Voice Mail	Supported	Supported	Accessing Voice Messages section of the Phone Guide
WebDialer	Supported	Supported	Customizing Your Phone on the Web—Configuring Features and Services on the Web
Settings
Automatic Port Synchronization	Supported	Supported
Call Statistics	Supported	Supported	Troubleshooting Your Phone—Viewing Phone Administrative Data
Remote Port Configuration	Supported	Supported
Voice Quality Metrics	Supported	Supported	Troubleshooting Your Phone—Viewing Phone Administrative Data
Services
SDK Compliance	4.0(1)	4.0(1)	Cisco Unified IP Phone Service Application Development Notes for Release 4.1(3) or later
Directories
Call Logs	Supported	Supported	Using Call Logs and Directories—Directory Dialing
Corporate Directories	Supported	Supported	Using Call Logs and Directories—Directory Dialing
Personal Directory Enhancements	Supported	Supported	Using Call Logs and Directories—Directory Dialing
Supplemental Features and Applications
Cisco Unified Communications Manager Assistant	Supported	Supported	Cisco Unified Communications Manager Assistant User Guide
Cisco Unified Communications Manager  Auto-Attendant	Supported	Not supported	Cisco Unified Communications Manager Features and Services Guide
Cisco Unified Business Attendant Console, Cisco Unified Department Attendant Console, or Cisco Unified Enterprise Attendant Console	Supported	Supported	These are third-party products. See http://www.cisco.com/en/US/products/ps7282/prod_maintenance_guides_list.html
Cisco Unified IP Phone  Expansion Module 7914	Supported 7962G only	Supported 7962G only	Cisco Unified IP Phone Expansion Module 7914 Phone Guide
Cisco Unified IP Phone  Expansion Module 7915	Supported 7962G only	Supported 7962G only	Cisco Unified IP Phone Expansion Module 7915 Phone Guide
Cisco Unified IP Phone  Expansion Module 7916	Supported 7962G only	Supported 7962G only	Cisco Unified IP Phone Expansion Module 7916 Phone Guide
Cisco VT Advantage	Supported	Not supported	Cisco VT Advantage User Guide