Table Of Contents

An Overview of Your Phone

Understanding Buttons and Hardware

Understanding Lines and Calls

Understanding Line and Call Icons

Understanding Phone Screen Features

Cleaning the Phone Screen

Understanding Feature Buttons and Menus

Accessing the Help System on Your Phone

Understanding Feature Availability

Understanding SIP vs. SCCP

An Overview of Your Phone

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Cisco Unified IP Phones are full-feature telephones that provide voice communication over the data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities. Depending on the configuration, your phone supports:

•Access to network data, XML applications, and web-based services.

•Online customizing of call features and services from your Cisco Unified CM User Options web pages.

•A comprehensive online help system that displays information on the phone screen.

Understanding Buttons and Hardware

To identify buttons and hardware on your phone, refer to the graphics and table below.

Cisco Unified IP Phone 7962G

Cisco Unified IP Phone 7961G and 7961G-GE

Cisco Unified IP Phone 7942G

Cisco Unified IP Phone 7941G and 7941G-GE

	Item	Description	For more information, see...
1	Programmable buttons	Depending on configuration, programmable buttons provide access to: •Phone lines (line buttons) and intercom lines •Speed-dial numbers (speed-dial buttons, including the BLF speed-dial feature) •Web-based services (for example, a Personal Address Book button) •Call features (for example, a Privacy, Hold, or Transfer button) Buttons illuminate to indicate status: Green, steady—Active call or two-way intercom call Green, flashing—Held call Amber, steady—Privacy in use, one-way intercom call, DND active, or logged into Hunt Group Amber, flashing—Incoming call or reverting call Red, steady—Remote line in use (shared line, BLF status or active Mobile Connect call)	•Understanding Lines and Calls •Basic Call Handling •Speed Dialing •Using a Shared Line •Using BLF to Determine a Line State •Placing or Receiving Intercom Calls
2	Phone screen	Shows call features.	Understanding Phone Screen Features
3	Footstand button	Enables you to adjust the angle of the phone base.	Adjusting the Footstand (Optional)
4	Messages button	Auto-dials your voice message service (varies by service).	Accessing Voice Messages
5	Directories button	Opens/closes the Directories menu. Use it to access call logs and directories.	Using Call Logs
6	Help button	Activates the Help menu.	Accessing the Help System on Your Phone
7	Settings button	Opens/closes the Settings menu. Use it to change phone screen contrast and ring settings.	Changing Phone Settings
8	Services button	Opens/closes the Services menu.	Using the User Options Web Pages
9	Volume button	Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).	Using a Handset, Headset, and Speakerphone
10	Speaker button	Toggles the speakerphone on or off. When the speakerphone is on, the button is lit.	Using a Handset, Headset, and Speakerphone
11	Mute button	Toggles the microphone on or off. When the microphone is muted, the button is lit.	Using Mute
12	Headset button	Toggles the headset on or off. When the headset is on, the button is lit.	Using a Handset, Headset, and Speakerphone
13	Navigation button	Enables you to scroll through menus and highlight items. When the phone is on-hook, displays phone numbers from your Placed Calls log.	Using Call Logs
14	Keypad	Enables you to dial phone numbers, enter letters, and choose menu items.	Basic Call Handling
15	Softkey buttons	Each activates a softkey option (displayed on your phone screen).	Understanding Phone Screen Features
16	Handset light strip	Indicates an incoming call or new voice message.	Accessing Voice Messages

Understanding Lines and Calls

To avoid confusion about lines and calls, refer to these descriptions:

Lines—Each line corresponds to a directory number or intercom number that others can use to call you. Your phone can support up to six lines, depending on your phone and configuration. To see how many lines you have, look at the right side of your phone screen. You have as many lines as you have directory numbers and phone line icons: .

Calls—Each line can support multiple calls. By default, your phone supports four connected calls per line, but your system administrator can adjust this number according to your needs. Only one call can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the call and line state.

Icon	Line or Call State	Description
	On-hook line	No call activity on this line.
	Off-hook line	You are dialing a number or an outgoing call is ringing.
	Connected call	You are connected to the other party.
	Ringing call	A call is ringing on one of your lines.
	Call on hold	You have put the call on hold. See Using Hold and Resume.
	Remote-in-use	Another phone that shares your line has a connected call. See Using a Shared Line, for details.
	Reverting call	A holding call is reverting to your phone. See Using Hold and Resume.
	Authenticated call	See Making and Receiving Secure Calls.
	Encrypted call	See Making and Receiving Secure Calls.
	BLF- monitored line is idle	See Using BLF to Determine a Line State.
	BLF- monitored line is in-use	See Using BLF to Determine a Line State.
	BLF- monitored line is ringing (BLF Pickup)	See Using BLF to Determine a Line State.
	Line in Do Not Disturb (BLF feature)	See Using BLF to Determine a Line State.
	Idle Intercom line	The intercom line is not in use. See Placing or Receiving Intercom Calls.
	One-way intercom call	The intercom line is sending or receiving one-way audio. See Placing or Receiving Intercom Calls.
	Two-way intercom call	The recipient pressed the intercom line to activate two-way audio with the caller. See Placing or Receiving Intercom Calls.

Understanding Phone Screen Features

This is what your main phone screen may look like with an active call.

1	Primary phone line	Displays the phone number (directory number) for your primary phone line. When several feature tabs are open, the phone number and the time and date alternate display in this area.
2	Programmable button indicators	Programmable buttons can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons or phone feature buttons. Icons and labels indicate how these buttons are configured. For an icon reference, see "Phone Screen Icons" in the Quick Reference Card at the front of this guide.
3	Softkey labels	Each displays a softkey function for the corresponding softkey button .
4	Status line	Displays audio mode icons, status information, and prompts.
5	Call activity area	Displays current calls per line, including caller ID, call duration, and call state for the highlighted line (standard view). See Understanding Lines and Calls, and Viewing Multiple Calls.
6	Phone tab	Indicates call activity.
7	Feature tabs	Each indicates an open feature menu. See Understanding Feature Buttons and Menus.

Cleaning the Phone Screen

Use only a soft, dry cloth to wipe the phone screen. Do not use any liquids or powders on the phone, as they can contaminate phone components and cause failures.

Understanding Feature Buttons and Menus

Press a feature button to open or close a feature menu.

If you want to...	Then...
Open or close a feature menu	Press a feature button: Messages Services Directories Settings Help
Scroll through a list or menu	Press the Navigation button.
Go back one level in a feature menu	Press Exit. Pressing Exit from the top level of a menu, closes the menu.
Switch between open feature menus	Press a feature tab. Each feature menu has a corresponding tab. The tab is visible when the feature menu is open.

Accessing the Help System on Your Phone

Your phone provides a comprehensive online help system. Help topics appear on the phone screen.

If you want to...	Then...
View the main menu	Press on your phone and wait a few seconds for the menu to display. Main menu topics include: •About Your Cisco Unified IP Phone—Details about your phone •How do I...?—Procedures for common phone tasks •Calling Features—Descriptions and procedures for calling features •Help—Tips on using and accessing Help
Learn about a button or softkey	Press , then quickly press a button or softkey.
Learn about a menu item	Press , , or to display a feature menu. Highlight a menu item, then press twice quickly.
Get help using Help	Press twice quickly. Select the help topic you need.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.

You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.

Here are some details about using softkeys and line buttons to access features:

Feature	Softkey	Line Button Label and Icon
Call Back	CallBack	CallBack
Call Forward	CFwdALL	Forward All
Call Park	Park	Park
Call PickUp	PickUp	PickUp
Conference	Confrn	Conference
Conference List	ConfList	Conference List
Do Not Disturb	DND	Do Not Disturb or Do Not Disturb
End Call	EndCall	End Call
Group Pickup	GPickUp	Group PickUp
Hold	Hold	Hold
Hunt Group	HLog	Hunt Group or Hunt Group
Malicious Call Identification	MCID	Malicious Call ID
Meet Me Conferencing	MeetMe	MeetMe
Mobility	Mobility	Mobility
New Call	New Call	New Call
Other PickUp	OPickUp	Other PickUp
Quality Reporting Tool	QRT	Quality Reporting Tool
Redial	Redial	Redial
Remove Last Conference Party	RmLstC	Remove Last Participant
Transfer	Transfer	Transfer
Video Support	VidMode	Video

Understanding SIP vs. SCCP

Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration.

Call features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific. To learn which protocol your phone is using, you can ask your system administrator or you can choose > Model Information > Call Control Protocol on your phone.