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Cisco Unified IP Phone Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP and SIP)For Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
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Preface
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An Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Settings on the Cisco Unified IP Phone
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Configuring Features, Templates, Services, and Users
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Customizing the Cisco Unified IP Phone
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
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Monitoring the Cisco Unified IP Phone Remotely
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Troubleshooting and Maintenance
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Providing Information to Users Via a Website
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Feature Support by Protocol for Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE
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Supporting International Users
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Technical Specifications
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Basic Phone Administration Steps
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Table Of Contents
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Modifying a Phone Button Template for Personal Address Book or Fast Dials
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see Appendix A, "Providing Information to Users Via a Website."
For information about setting up phones in non-English environments, see Appendix C, "Supporting International Users."
This chapter includes following topics:
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Telephony Features Available for the Cisco Unified IP Phone
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Telephony Features Available for the Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Phone Guide and the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.
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Table 5-1 Telephony Features for the Cisco Unified IP Phone
Abbreviated dialing
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
Note
Users assign index codes from the User Options web pages.
For more information, refer to:
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Add Select to Join
(Cisco Unified IP Phones 7961G-GE, 7961G, 7941G-GE, and 7941G Only)
Creates a conference by joining together existing calls that are on a single phone line.
For more information, refer to the Cisco Unified IP Phone Guide, "Basic Call Handling" chapter, "Making Conference Calls" section.
Anonymous Call Block
(SIP phones only)
Allows a user to reject calls from anonymous callers.
Refer to the Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter.
Audible Message Waiting Indicator (AMWI)
A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.
Note
For more information, refer to:
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Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speakerphone or the headset.
For more information, refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Auto dial
Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.
Requires no configuration.
Auto-pickup
Allows a user to use one-touch pickup functionality for call pickup features.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.
Barge (and cBarge)
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Busy Lamp Field (BLF)
Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Busy Lamp Field (BLF) Pickup
(SCCP only)
Provides enhancements to BLF speed dial. Allows you to configure a Directory Number (DN) that a user can monitor for incoming calls. When the DN receives an incoming call, the system alerts the monitoring user, who can then pick up the call.
For more information, refer to Cisco Unified Communications Manager Feature and Services Guide, "Call Pickup" chapter.
Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to:
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Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call forward
Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.
For more information, refer to:
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Call forward all loop breakout
Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Call forward all loop prevention
Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Call forward configurable display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Call forward all destination override
Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.
For more information, refer to Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.
Call Park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.
Call Pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Configuration" chapter.
Call Recording
Enables recording of an active call. The user might hear an intermittent tone (beep tone) during a call when it is being recorded.
Note
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Call Waiting
Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.
Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
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Caller ID Blocking
Allows a user to block their phone number or e-mail address from phones that have caller identification enabled.
For more information, refer to:
Cisco Unified Communications Manager System Guide, "Understanding Route Plans" chapter.
Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration" chapter.
Calling Party Normalization
Globalizes or localizes the incoming calling party number so that the appropriate calling number presentation displays on the phone. Supports the international escape character +.
For more information, refer to the Cisco Unified Communications Features and Services Guide, "Calling Party Normalization" chapter.
Cisco Unified Communications Manager Assistant
Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Cisco IP Manager Assistant With Proxy Line Support" and "Cisco IP Manager Assistant With Shared Line Support" chapters.
Client matter codes (CMC)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to: the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.
Conference
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For complete information, see the Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.
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Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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CTI Applications
A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter.
Directed Call Park
Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.
A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.
Note
For more information refer to:
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Directed Call Pickup
Allows a user to answer a call that is ringing on a particular directory number.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.
Direct transfer
Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Distinctive ring
Users can customize how their phone indicates an incoming call and a new voice mail message.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Custom Phone Rings" chapter.
Do Not Disturb (DND)
When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.
You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.
The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
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For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.
Cisco Extension Mobility
Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Cisco Extension Mobility" chapter.
Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)
For more information, refer to:
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Forced authorization codes (FAC)
(SCCP phones only)
Controls the types of calls that certain users can place.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes and Forced Authorization Codes" chapter.
Group call pickup
Allows a user to answer a call that is ringing on a directory number in another group.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.
Help system
Provides a comprehensive set of topics that appear on the phone screen
Requires no configuration.
Hold/Resume
Allows the user to move a connected call from an active state to a held state.
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Hold Reversion
Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor incoming or reverting calls.
For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.
Hold Status
Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.
No configuration is required.
Hunt Group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.
Immediate Divert—Enhanced
Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Intercom
Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to:
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Note
Cisco Unified Communications Manager Feature and Services Guide, "Intercom chapter"
Join/Select
Allows user to join two or more calls that are on one line to create a conference call and remain on the call.
For more information:
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Join Across Lines/Select
Allows users to apply the Join feature to calls that are on multiple phone lines.
For more information:
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Line select
If this feature is disabled (default), then the ringing line is selected. When enabled, the primary line is picked up even if a call is ringing on another line. The User must manually select the other line.
Note
For more information, refer to the option "Always use prime line" in the following chapters of Cisco Unified Communications Manager Administration Guide:
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Line select for voice messages
When disabled (default), pressing the Messages button selects the line that has a voice message. If more than one line has voice mail, then the first available line is selected. When enabled, the primary line is always used to retrieve voice messages.
Note
For more information, refer to the option "Always use prime line for voice message" in the following chapters of Cisco Unified Communications Manager Administration Guide:
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Log out of hunt groups
Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.
For more information
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Malicious caller identification (MCID)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message Waiting
Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.
For more information, refer to:
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Message waiting Indicator
A light on the handset that indicates that indicates that a user has one or more new voice messages.
For more information refer to:
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Missed call logging
Allows a user to specify whether missed calls will be logged in the missed calls directory for a given line appearance.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Mobile Connect
Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and a remote device such as a mobile phone. Users can restrict the group of callers according to phone number and time of day.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.
Mobile Voice Access
Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Cisco Unified Mobility" chapter.
Multilevel Precedence and Preemption (MLPP)
(SCCP phones only)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Multiple calls per line appearance
Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.
For more information refer to Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.
Music on hold
Plays music while callers are on hold.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.
Mute
Mutes the microphone from the handset or headset.
Requires no configuration.
Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Onhook predialing
Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey.
For more information, refer to the Cisco Unified IP Phone Guide, "Basic Call Handling" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.
Phone secure web access
Cisco Unified IP Phones can now securely access the web with the use of a phone trust store called "phone-trust."
Cisco Unified Communication Manager Security Guide, "Security Overview" chapter.
Presence-enabled directories
Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Private Line Automated Ringdown (PLAR)
The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.
Refer to the "Configuring PLAR" section in the "Directory Number Configuration" chapter in the Cisco Unified Communications Manager Administration Guide, Release 7.0 for instructions on how to configure PLAR.
Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of the other user.
For more information refer to:
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Programmable line keys (PLK)
The administrator can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a "hard" New Call key.
For more information, refer to:
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Protected calling
Provides a secure (encrypted) connection between two phones. A security tone is played at the beginning of the call to indicate that both phones are protected. Some features, such as conference calling, shared lines, Extension Mobility, and Join Across Lines are not available when protected calling is configured. Protected calls are not authenticated.
For more information about security, see the "Overview of Supported Security Features" section on page 1-13.
For additional information, refer to these:
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Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
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Redial
Allows users to call the most recently dialed phone number by pressing a button.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call.
For more information refer to:
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Secure Conference
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For more information about security, see the "Overview of Supported Security Features" section on page 1-13.
For additional information, refer to:
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Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
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Services URL button
Allows users to access services from a programmable button rather than by using the Services menu on a phone.
For more information refer to:
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Shared line
Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information refer to Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.
Silent Monitoring
Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone (beep tone) during a call when it is being monitored.
Note
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Single Button Barge
Allows users to press a line key to Barge or cBarge into a remote-in-use call on a shared line.
For more information, refer to:
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Speed-dialing
Dials a specified number that has been previously stored.
For more information refer to:
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Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to:
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Transfer
Allows users to redirect connected calls from their phones to another number.
Requires no configuration.
Transfer - Direct Transfer
Transfer—The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.
Direct Transfer—This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "Understanding Directory Numbers" chapter.
Video mode
(SCCP phones only)
Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.
For more information:
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Video Support
(SCCP phones only)
Enable video support on the phone.
For more information refer to:
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Voice messaging system
Enables callers to leave messages if calls are unanswered.
For more information refer to:
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Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters.
After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
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Users can access Personal Directory features by these methods:
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To ensure that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them, activate the Cisco UXL Web Service in Cisco Unified Serviceability.
To configure Personal Directory from a web browser, users must access their User Options web pages. You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign speed dials and call-handling features to programmable line buttons. Call-handling features that can be assigned to buttons include call forward, hold, and conference.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
Cisco Unified IP Phone 7962G
The default Cisco Unified IP Phone 7962G template that ships with the phone uses buttons 1 and 2 for lines and assigns buttons 3 through 6 as speed dial.
The recommended standard Cisco Unified IP Phone 7962G template uses buttons 1 and 2 for lines, assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.
Cisco Unified IP Phone 7942G
The default Cisco Unified IP Phone 7942G template that ships with the phone uses buttons 1 and 2 for lines.
The recommended standard Cisco Unified IP Phone 7942G template uses buttons 1 and 2 for lines.
Cisco Unified IP Phone 7961G /7961G-GE
The default template that ships with the 7961G/7961G-GE uses buttons 1 and 2 for lines and buttons 3 through 8 as speed dial.
The recommended standard Cisco Unified IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for lines, assigns button 3 as speed dial, and buttons 4 through 6 as Hold, Conference, and Transfer, respectively.
Cisco Unified IP Phone 7941G/7941G-GE
The default template that ships with the Cisco Unified IP Phone 7941G/7941G-GE uses buttons 1 and 2 for lines.
To avoid confusion for users, do not assign a feature to a button and a softkey at the same time.
For more information about softkey templates, see Configuring Softkey Templates.
Modifying a Phone Button Template for Personal Address Book or Fast Dials
You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.
To configure PAB or Fast Dial as an IP phone service (if it is not already a service), follow these steps:
Procedure
Step 1
The Find and List IP Phone Services window displays.
Step 2
The IP Phone Services Configuration window displays.
Step 3
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For PAB, enter the following URL:
http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab
For Fast Dial, enter the following URL:
http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
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Step 4
You can add, update, or delete service parameters as needed as described in "IP Phone Service Parameter" chapter in the Cisco Unified Communications Manager Administration Guide.
Note
To modify a phone button template for PAB or Fast Dial, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
The Phone Button Template Configuration window opens.
Step 5
Step 6
Step 7
Step 8
Step 9
The phone user can now access the User Options pages and associate the service with a button on the phone.
For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section.
Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard Assistant, Standard Manager, and Standard Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration page. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information.
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Setting Up Services
The Services button on the Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE gives users access to Cisco Unified IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Phone Guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service,
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Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and to Cisco Unified Communications Manager System Guide for more information.
After you configure these services, verify that your users have access to the Cisco Unified Communications Manager User Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-3 for a summary of the information that you must provide to end users.
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Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:
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You can add users to Cisco Unified Communications Manager using either of these methods:
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Refer to the Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to the Cisco Unified Communications Manager System Guide for details about user information.
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Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phones 7962G, 7942G, 7961G, 7961G-GE, 7941G, and 7941G-GE Phone Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must add the user to the standard Cisco Unified Communications Manager end user group and associate the appropriate phone with the user.
To add the user to the standard Cisco Unified Communications Manager end user group, you must follow these steps:
Procedure
Step 1
The Find and List Users window displays.
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Step 8
To associate appropriate phones with the user, you must follow these steps:
Procedure
Step 1
The Find and List Users window displays.
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The User Device Association window displays.
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Make sure to provide end users with the following information about the User Options web pages:
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http://<server_name:portnumber>/ccmuser/, where server_name is the host on which the web server is installed.
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These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the "Adding Users to Cisco Unified Communications Manager" section).
For additional information, refer to:
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Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
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To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration window appears.
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