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Table Of Contents
Additional Device Information on the Web
Call History Management Improvements
Cisco Unified IP Phone Expansion Module 7914
Firmware Installation Procedure
Cisco Unified CallManager Load Server Setting for Firmware Upgrades
Secure PC Logoff in an 802.1X Network
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0, 4.2, 4.1, 4.0, and 3.3 (SCCP)
May 17, 2006Use these release notes with a Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE running SCCP firmware release 8.0(3) and Cisco Unified CallManager releases 5.0, 4.2, 4.1, 4.0, and 3.3.
You might need to notify your users about some of the information provided in this document.
Contents
These release notes provide the following information.
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Cisco Product Security Overview
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Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco Unified CallManager Documentation
Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
New and Changed Information
Note
The topics below contain new and changed information about features that are introduced in Cisco Unified IP Phone firmware release 8.0(3) for SCCP phones, but that are not documented in the latest release of the Cisco Unified IP Phone SCCP Administration Guide or User Guide for your phone model.
This section contains these topics:
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DTMF Transport
Firmware release 8.0(3) supports DTMF Transport. DTMF Transport transmits RTP packets in band for each digit pressed during a call, according to RFC2833. This feature allows an SCCP endpoint to interwork with a SIP endpoint or gateway.
Hold Reversion
Feature Summary
Note
Firmware release 8.0(3) supports the Hold Reversion feature, which limits the amount of time that a call can be put on hold before reverting back to the phone that put the call on hold and alerting the user.
A reverting call can be distinguished from a new incoming call by the ring cadence, among other indicators. Reverting calls ring once, using the ring tone already set for that phone line. (If the line is configured to use another new call indicator, such as a flash or beep, the reverting call will be indicated according to the same setting.) If the reverting call continues to hold, the single ring repeats at intervals, as determined by the Hold Reversion Notification Interval setting (described below).
In addition, reverting calls are indicated by:
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Administration Configuration Tips
Cisco Unified CallManager Administration provides these clusterwide system parameters:
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With Cisco Unified CallManager release 4.2(1) SR1, the phone screen focus is configured to always display a new incoming call, even when a reverting call is present. On the phone, you can view the call focus setting by choosing Settings > Device Configuration > UI Configuration > Reverting Focus Priority. In this release, the value is "Lower," indicating that the reverting call focus is a lower priority than the incoming call focus.
User Tips
When you put a call on hold, you have a limited time to resume the call before the Hold Reversion feature reverts the held call back to your phone and alerts you. The time limit is determined by your system administrator.
Your phone alerts you about a reverted held call by producing a single ring (or beep, flash, or other indicator, depending on how your phone normally indicates new calls on this line.) Your phone also displays an animated Hold Reversion icon next to the caller ID for the held call. If you do not answer the held call, the alert can repeat at intervals determined by your system administrator.
To resume the call on the currently displayed line, make sure the reverting call is highlighted, then pick up the handset or press any of the following: the Resume softkey, the speaker button (if unlit), or headset button (if unlit).
To resume the call on a different line, press the appropriate line button. If several reverting calls are holding on that line, your phone resumes the oldest reverting call.
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
Optimizing SCCP Messages
Firmware release 8.0(3) supports improved SCCP messaging to optimize bandwidth for customers who deploy large numbers of phones that share the same line. In SCCP Version 9, SCCP message structures are altered to allow variable length messages instead of a fixed length character-array that consumes bandwidth.
Additional Device Information on the Web
Firmware release 8.0(3) supports additional items in the Device Information area on the phone's web page, including Cisco Unique Device Identifier (UDI) information.
To view the phone's web page, open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address.
Table 1 shows the new Device Information items introduced in the 8.0(3) firmware load.
Call History Management Improvements
Firmware release 8.0(3) supports several call history management improvements to give phone users more options for managing call logs. These improvements include:
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User Tips
To use the new call history management features on your phone, do the following:
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Step 4
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Installation Notes
This sections contains these topics:
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Firmware Upgrade Issues
If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone <79xx> and want to upgrade to 8.0(x), you can do so directly. However, expect the upgrade to take twice as long as usual.
Cisco Unified IP Phone Expansion Module 7914
If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000200 before using the phone to support relevant 8.0(3) features on your expansion module.
You can download the installation program, which is named cmterm-7914-sccp.5-0-2.exe, and the readme file from Cisco.com at this location:
http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser
Note
Firmware Installation Procedure
Before using the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.
Before You Begin
If you are upgrading from an earlier firmware version, see the "Firmware Upgrade Issues" section.
To download and install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser
Step 2
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cmterm-7941_7961-sccp.8-0-3.exe
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cmterm-7941_7961-sccp.8-0-3.cop
Step 3
cmterm-7941_7961-sccp.8-0-3-readme.htm
Step 4
Important Notes
This section contains these topics:
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Cisco Unified CallManager Load Server Setting for Firmware Upgrades
Cisco Unified CallManager Administration contains a setting to optimize installation time for phone firmware upgrades.
Note
The Load Server setting is visible on the Phone Configuration page (Product Specific Configuration section) in the Cisco Unified CallManager Administration application. This setting lets you specify an external TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for upgrades on the phones. When the Load Server is set, the phone contacts the designated server for the firmware upgrade.
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You can view the Load Server setting on the phone from Settings > Device Configuration > Network Configuration > Load Server. If the value in the Load Server setting is invalid, a "Load Server is invalid" message is displayed on the phone in Settings > Status > Status Messages.
Secure PC Logoff in an 802.1X Network
Firmware release 8.0(3) provides support for the Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE to monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant).
When a PC is disconnected from the Cisco Unified IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch. The proxy EAPOL-Logoff message causes the authenticating switch to set the port to an unauthenticated state.
If you have an 802.1X network and upgrade to Cisco Unified IP Phone firmware release 7.0(2) or greater, be aware that you must re-authenticate a PC that is connected to the Cisco Unified IP Phone 7970G and 7971G-GE.
For more information about 802.IX re-authentication, refer to the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/tsd_products_support_category_home.html
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Open Caveats
Table 2 lists Severity 1, 2, and 3 defects that are open for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE for firmware release 8.0(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
Table 3 lists Severity 1, 2, and 3 defects that are resolved for Cisco Unified IP Phone 7961G, 7961G-GE, 7941G, and 7941G-GE for firmware release 8.0(3).
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
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