Table Of Contents

A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

A

abbreviated dialing 5-2

AC adapter

connecting to 3-9

access, to phone settings 3-21, 4-3

access port

configuring 4-14

connecting 3-10

disabled 4-22

purpose 3-5

access to phone settings 4-2

Access web page 8-3, 8-11

adding

Cisco Unified IP Phones manually 2-14

Cisco Unified IP Phones using auto-registration 2-12

Cisco Unified IP Phones using auto-registration with TAPS 2-14

Cisco Unified IP Phones using BAT 2-15

users to Cisco Unified CallManager 5-18

Admin. VLAN ID 4-11

AdvanceAdhocConference service parameter 5-7

Alternate TFTP 4-12

authenticated call 1-17

authentication 1-11, 3-20

Authentication URL 4-17

auto answer 5-2, 5-3

Auto Line Select Enabled 4-20

auto-pickup 5-3

auto-registration

using 2-12

using with TAPS 2-14

auxiliary VLAN 2-4

B

background image

configuring 6-6

creating 6-4

custom 6-4

List.xml file 6-4

PNG file 6-4, 6-5

barge 1-17, 5-3

BAT (Bulk Administration Tool) 2-15

block external to external transfer 5-3

BootP 1-6

BOOTP Server 4-7

Bootstrap Protocol (BootP) 1-6

C

cable lock

connecting to phone 3-17

specifications for 3-17

call

authenticated 1-17

call display restrictions 5-4

caller ID 5-5

call forward 5-4

call forward display, configuring 5-7

CallManager 1-5 4-15

CallManager Configuration menu 4-15

call park 5-4

Call Park BLF, button 5-8

call pickup 5-4

calls

reverting 5-9

Call Statistics screen 7-1

call waiting 5-5

CAPF (Certificate Authority Proxy Function) 3-20

cell phone interference 1-2

Certificate Authority Proxy Function (CAPF) 1-15

certificate trust list file

See CTL file

Cisco Call Back 5-5

Cisco Discovery Protocol

See CDP

Cisco Unified CallManager

adding phone to database of 2-11

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 9-6

Cisco Unified CallManager Administration

adding phones using 2-14

adding telephony features using 5-2

Cisco Unified CallManager Assistant 5-6

Cisco Unified IP Phone

adding manually to Cisco Unified CallManager 2-14

adding to Cisco Unified CallManager 2-11

cleaning 9-23

configuration requirements 1-18

configuring user services 5-17

installation overview 1-18

installation requirements 1-18

modifying phone button templates 5-16

mounting to wall 3-14

registering 2-11

registering with Cisco Unified CallManager 2-12, 2-14, 2-15

resetting 9-16

technical specifications C-1

using LDAP directories 5-15

web page 8-1

Cisco Unified IP Phone 7914 Expansion Module

troubleshooting 9-16

Cisco Unified IP Phone Expansion Module 7914

statistics 7-6, 7-17

Cisco Unified IP Phone Power Injector 2-5, 2-6, 2-7

cleaning the Cisco Unified IP Phone 9-23

Clear softkey 7-7, 7-14

client matter codes 5-6

conference 5-7

conference joining 5-7

configurable call forward display 5-7

configuration

checklist for 1-19

configuration file

creating 9-7

overview 2-7

XmlDefault.cnf.xml 2-8

configuring

from a Cisco Unified IP Phone 4-3

LDAP directories 5-15

overview 1-18

personal directories 5-15

phone button templates 5-16

softkey templates 5-17

user features 5-19

connecting

handset 3-9

headset 3-9

to AC adapter 3-9

to a computer 3-10

to the network 3-10

CTL file

deleting from phone 9-17

requesting 2-10

unlocking 7-4

CTL File screen 7-3

custom phone rings

about 6-1

creating 6-1, 6-3, 6-6

PCM file requirements 6-3

D

daisy chaining 9-13

data VLAN 2-4

Debug Display web page 8-3, 8-14

Default Router 1-5 4-10

device authentication 1-14

Device Configuration menu

displaying 4-2

editing values 4-4

overview 4-1

sub-menus 4-15

Device Information web page 8-2, 8-4

DHCP

description 1-6

troubleshooting 9-9

DHCP Address Released 4-12

DHCP Enabled 4-12

DHCP Server 4-7

Directed Call Park 5-8

directories button, description of 1-5

Directories URL 4-17

directory numbers, assigning manually 2-14

direct transfer 5-7

DNS server

troubleshooting 9-11

verifying settings 9-5

DNS Server 1-5 4-11

documentation

for users A-3

Domain Name 4-8

Domain Name System (DNS) 4-8

Domain Name System (DNS) server 4-11

DSCP For Call Control 4-24

DSCP For Configuration 4-24

DSCP For Services 4-24

E

editing, configuration values 4-4

encryption 1-11

media 1-15

Erase softkey 9-17

error messages, used for troubleshooting 9-4

Ethernet Configuration menu

about 4-21

options

Span to PC Port 4-21

Ethernet Information web page 8-3, 8-11

Expansion Module(s) screen 7-6, 7-17

extension mobility 5-8

F

feature buttons

directories 1-5

help 1-5

messages 1-5

services 1-5

settings 1-5

features

configuring on phone, overview 1-10

configuring with Cisco Unified CallManager, overview 1-10

informing users about, overview 1-11

file authentication 1-14

file format

List.xml 6-4

RingList.xml 6-2

firmware

verifying version 7-16

Firmware Versions screen 7-16

footstand

button, identifying 1-5

using to adjust phone height 3-14

forced authorization codes 5-8

G

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

GARP Enabled 4-22

group call pickup 5-9

H

handset 3-9

light strip 1-5

headset

button, identifying 1-5

Headset Enabled 4-21

headset port 3-9

height, adjusting 3-14

help button, description of 1-5

hold 5-9

hold reversion 5-9

Host Name 4-7

HTTP Configuration menu

about 4-17

options

Authentication URL 4-17

Directories URL 4-17

Idle URL 4-18

Idle URL Time 4-18

Information URL 4-17

Messages URL 4-17

Proxy Server URL 4-17

Services URL 4-17

hunt group 5-10

HyperText Transfer Protocol (HTTP) 1-6

I

idle display

timeout 4-18

XML service 4-18

Idle URL 4-18

Idle URL Time 4-18

image authentication 1-14

immediate divert 5-10

Information URL 4-17

inline power 2-5, 2-6

installation

checklist for 1-24

installing

Cisco Unified CallManager configuration 3-2

network requirements 3-2

preparing 2-11

requirements, overview 1-18

interference, cell phone 1-2

Internet Protocol (IP) 1-7

IP Address 4-8

IP address, troubleshooting 9-5

J

join 5-10

K

keypad, description of 1-5

L

language overlays B-1

LDAP directories, using with Cisco Unified IP Phone 5-15

line buttons, identifying 1-4

List.xml file 6-4

Locale Configuration menu

about 4-18

options

Network Locale 4-19

Network Locale Version 4-19

User Locale 4-18

User Locale Char Set 4-18

User Locale Version 4-18

Locale Installer B-2

localization

Installing the Cisco Unified CallManager Locale Installer B-2

phone button overlays for B-1

log out of hunt group 5-10

M

MAC address 2-16, 4-7

malicious caller identification (MCID) 5-10

manufacturing installed certificate (MIC) 1-14

Media Configuration menu

about 4-20

options

Headset Enabled 4-21

Speaker Enabled 4-21

Video Capability Enabled 4-21

media encryption 1-15

meet-me conference 5-10

messages button, description of 1-5

Messages URL 4-17

message waiting 5-11

metrics, voice quality 7-20, 8-15

MIC 1-14

Model Information screen 7-1

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-11

mute button, description of 1-5

N

native VLAN 2-4

navigation button, description of 1-5

Network Configuration menu

about 4-7

displaying 4-2

editing values 4-4

locking options 4-3

options

Admin. VLAN ID 4-11

Alternate TFTP 4-12

BOOTP Server 4-7

Default Router 1-5 4-10

DHCP Address Released 4-12

DHCP Enabled 4-12

DHCP Server 4-7

DNS Server 1-5 4-11

Domain Name 4-8

Host Name 4-7

IP Address 4-8

MAC Address 4-7

Operational VLAN ID 4-11

PC Port Configuration 4-14

Subnet Mask 4-8

SW Port Configuration 4-13

TFTP Server 1 4-9

TFTP Server 2 4-10

overview 4-1

unlocking options 4-3

Network Configuration web page 8-2, 8-7

network connections, access port 3-5

network connectivity, verifying 9-4

networking protocol

BootP 1-6

CDP 1-6

DHCP 1-6

HTTP 1-6

IP 1-7

RTP 1-7

SCCP 1-7

TCP 1-7

TFTP 1-8

TLS 1-7

UDP 1-8

Network Locale 4-19

Network Locale Version 4-19

network outages, identifying 9-9

network port

configuring 4-13

connecting to 3-10

network requirements, for installing 3-2

network statistics 7-13, 8-11

Network Statistics screen 7-13

Network web page 8-3, 8-11

O

on hook call transfer 5-11

Operational VLAN ID 4-11

other group pickup 5-11

P

padlock icon 4-4

Parameter Value 5-20

password, expiration 5-18

PCM file requirements, for custom ring types 6-3

PC Port Configuration 4-14

PC Port Disabled 4-22

personal directories, configuring 5-15

phone button templates

modifying 5-16

phone lines

buttons for 1-4

phones

configuration checklist (table) 1-19

phone settings access 4-2

physical connection, verifying 9-9

PNG file 6-4, 6-5

ports

network, access 3-5

power

inline 2-5, 2-6

power, outages 2-6

power source

power injector 2-5, 2-6

privacy 5-12

programmable buttons

description of 1-4

Proxy Server URL 4-17

Q

QoS Configuration menu

about 4-24

options

DSCP For Call Control 4-24

DSCP For Configuration 4-24

DSCP For Services 4-24

QRT softkey 5-12, 9-20

Quality Reporting Tool (QRT) 5-12, 9-20

R

Real-Time Transport Protocol

See RTP

redial 5-12

reset, factory 9-18

resetting

basic 9-17

Cisco Unified IP phone 9-16

continuously 9-8

intentionally 9-10

methods 9-17

reversion 5-9

reverting calls 5-9

ring activity 5-12

ringer

indicator for 1-5

RingList.xml file format 6-2

S

securing the phone with a cable lock 3-17

security 1-15

CAPF (Certificate Authority Proxy Function) 3-20

configuring on phone 3-20

device authentication 1-14

file authentication 1-14

image authentication 1-14

Locally Significant Certificate (LSC) 3-20

media encryption 1-15

signaling authentication 1-14

signaling encryption 1-15

troubleshooting 9-12

Security Configuration menu

about 4-22

options

GARP Enabled 4-22

PC Port Disabled 4-22

Security Mode 4-23

Voice VLAN Enabled 4-23

Web Access Enabled 4-23

Security Configuration screen 7-1

Security Mode 4-23

services

configuring for users 5-17

description 5-13

subscribing to 5-18

services button, description of 1-5

Services URL 4-17

Services URL button 5-13

settings button, description of 1-5

Settings menu access 3-21, 4-3

shared line 5-13

signaling authentication 1-14

signaling encryption 1-15

Skinny Client Control Protocol (SCCP) 1-7

softkey buttons

description of 1-5

softkey templates, configuring 5-17

Span to PC Port 4-21

Speaker button

disabling 3-6

Speaker Enabled 4-21

speakerphone

button, identifying 1-5

speed dial

buttons, identifying 1-4

speed dialing 5-2, 5-13

SRST 8-8

standard (ad hoc) conference 5-7

startup problems 9-2

startup process

accessing TFTP server 2-10

configuring VLAN 2-9

contacting Cisco Unified CallManager 2-11

loading stored phone image 2-9

obtaining IP address 2-9

obtaining power 2-9

requesting configuration file 2-10

requesting CTL file 2-10

understanding 2-8

statistics

network 8-11

streaming 8-14

Status menu 7-1, 7-6

status messages 7-7

Status Messages screen 7-6

Status Messages web page 8-3, 8-13

Stream 0 web page 8-14

Stream 1 web page 8-3, 8-14

Stream 2 web page 8-3, 8-14

Stream 3 web page 8-3

streaming statistics 8-14

Subnet Mask 4-8

switch

Cisco Catalyst 2-3

internal Ethernet 2-3

SW Port Configuration 4-13

T

TAPS (Tool for Auto-Registered Phones Support) 2-14

TCP 1-7

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

auto answer 5-2, 5-3

auto-pickup 5-3

barge 1-17, 5-3

block external to external transfer 5-3

call display restrictions 5-4

caller ID 5-5

call forward 5-4

call park 5-4

call pickup 5-4

call waiting 5-5

Cisco Call Back 5-5

Cisco Unified CallManager Assistant 5-6

client matter codes 5-6

conference 5-7

configurable call forward display 5-7

Directed Call Park 5-8

direct transfer 5-7

extension mobility 5-8

forced authorization codes 5-8

group call pickup 5-9

hold 5-9

immediate divert 5-10

join 5-10

log out of hunt group 5-10

malicious caller identification (MCID) 5-10

meet-me conference 5-10

multilevel precedence and preemption (MLPP) 5-11

music-on-hold 5-11

on hook call transfer 5-11

other group pickup 5-11

privacy 5-12

redial 5-12

ring activity 5-12

services 5-13

Services URL button 5-13

shared line 5-13

speed dialing 5-13

Time-of-Day Routing 5-13

transfer 5-14

video mode 5-14

video support 5-14

voice messaging system 5-14

TFTP

description 1-8

troubleshooting 9-4

TFTP Server 1 4-9

TFTP Server 2 4-10

time, displayed on phone 3-2

Time-of-Day Routing 5-13

TLS 2-8

transfer 5-14

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified CallManager settings 9-6

Cisco Unified IP Phone 7914 Expansion Module 9-16

DHCP 9-9

DNS 9-11

DNS settings 9-5

IP addressing and routing 9-5

network connectivity 9-4

network outages 9-9

phones resetting 9-10

physical connection 9-9

security 9-12

services on Cisco Unified CallManager 9-6

TFTP settings 9-4

VLAN configuration 9-10

Trust List screen 7-4

U

UDI 8-6

uncompressed wideband 1-1

Unique Device Identifier

See UDI

Unlock softkey 7-4

User Datagram Protocol

See UDP

User Locale 4-18

User Locale Char Set 4-18

User Locale Version 4-18

User Options web page

description 5-19

giving users access to 5-19

specifying options that appear 5-20

users

accessing voice messaging system A-4

adding to Cisco Unified CallManager 5-18

configuring personal directories A-5

documentation for A-3

providing support to A-2

required information A-1

subscribing to services A-3

V

verifying

firmware version 7-16

Video Capability Enabled 4-21

video mode 5-14

video support 5-14

VLAN

auxiliary, for voice traffic 2-4

configuring 4-11

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 9-10

VLAN, interaction with 2-3

voice messaging system 5-14

voice messaging system, accessing A-4

voice quality metrics 7-20, 8-15

voice VLAN 2-4

Voice VLAN Enabled 4-23

volume button, description of 1-5

W

wall mounting, Cisco Unified IP Phone 3-14

Web Access Enabled 4-23

web page

about 8-1

Access 8-3, 8-11

accessing 8-2

Debug Display 8-3, 8-14

Device Information 8-2, 8-4

disabling access to 8-3

Ethernet Information 8-3, 8-11

Network 8-3, 8-11

Network Configuration 8-7

Network Configuration web page 8-2

preventing access to 8-3

Status Messages 8-3, 8-13

Stream 0 8-14

Stream 1 8-3, 8-14

Stream 2 8-3, 8-14

Stream 3 8-3

X

XmlDefault.cnf.xml 2-8