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Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco CallManager 4.1(3)
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Cisco IP Phone Administration Guide for Cisco CallManager, Models 7961G, 7961G-GE, 7941G, 7941G-GE
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Preface
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An Overview of the Cisco IP Phone
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Preparing to Install the Cisco IP Phone on Your Network
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Setting Up the Cisco IP Phone
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Configuring Settings on the Cisco IP Phone
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Configuring Features, Templates, Services, and Users
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Customizing the Cisco IP Phone
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Viewing Security Information, Model Information, Status, and Statistics on the Cisco IP Phone
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Monitoring the Cisco IP Phone Remotely
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Troubleshooting and Maintenance
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Providing Information to Users Via a Website
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Supporting International Users
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Technical Specifications
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Table Of Contents
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco IP Phone
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Adding Users to Cisco CallManager
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco CallManager, you must use the Cisco CallManager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco CallManager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see "Providing Information to Users Via a Website."
For information about setting up phones in non-English environments, see "Supporting International Users."
This chapter includes following topics:
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Telephony Features Available for the Cisco IP Phone
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Telephony Features Available for the Cisco IP Phone
After you add Cisco IP Phones to Cisco CallManager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco CallManager Administration. The Reference column lists Cisco CallManager and other documentation that contains configuration procedures and related information.
For information about using most of these features on the phone, refer to the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide. For a comprehensive listing of features on the phone, refer to the Cisco IP Phone Features A-Z guide.
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Table 5-1 Telephony Features for the Cisco IP Phone
Abbreviated dialing
Allows a user to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
A user can assign index codes from the User Options web pages.
For more information, refer to the:
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Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speakerphone or headset.
For more information, refer to the Cisco CallManager Administration Guide, Configuring Directory Numbers chapter.
Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to the:
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Barge
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to the:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to the Cisco CallManager Features and Services Guide, External Call Transfer Restrictions chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to the:
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Call forward
Allows a user to redirect incoming calls to another number.
For more information, refer to the:
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Call park
Allows a user to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco CallManager system.
For more information, refer to the:
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Call pickup
Allows a user to redirect a call that is ringing on another phone to his/her own phone, so the call can be answered.
(See also "Group call pickup" and "Other group pickup" in this table.)
For more information, refer to the:
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Call waiting
Indicates (and allows a user to answer) an incoming call that is received while on another call.
Call waiting also displays incoming call information on the phone screen.
For more information, refer to the:
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Caller ID
Displays caller-identification, such as a phone number, name, or other descriptive text, on the phone screen.
For more information, refer to the:
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Cisco Call Back
Allows a user to receive an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to the:
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Cisco IP Manager Assistant (Cisco IPMA)
Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.
For more information, refer to the:
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Client matter codes (CMC)
Requires a user to enter a pre-defined billing or tracking code when placing a call.
For more information, refer to the:
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Conference
Conference (or ad-hoc conference) allows a user to initiate a conference by calling each participant.
For more information, refer to the: Cisco CallManager System Guide, Cisco IP Phones chapter.
Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to the:
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Direct transfer
Allows a user to connect two calls to each other (without remaining on the line).
For more information, refer to the Cisco CallManager System Guide, Cisco IP Phones chapter.
Extension Mobility Service
Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to the:
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Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)
For more information, refer to the:
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Forced authorization codes (FAC)
Requires a user to enter a pre-defined authorization code to place calls to certain numbers.
For more information, refer to the:
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Group call pickup
Allows a user to answer a call ringing on a phone in another group. (See also "Call Pickup" and "Other group pickup" in this table.)
For more information, refer to the:
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Hold
Allows a user to move a connected call from an active state to a held state.
Requires no configuration, unless you want to use music on hold; see "Music-on-Hold" in this table for information.
Immediate divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system.
For more information, refer to the:
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Join
Allows a user to join two or more calls that are on one line to create a conference call, and remain on the call.
For more information:
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Malicious caller identification (MCID)
Allows a user to notify you about suspicious or harassing calls that are received.
For more information refer to the:
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to the Cisco CallManager Administration Guide, Meet-Me Number/Pattern Configuration chapter
Message waiting indicator
Refers to the light (or "lamp") on the phone handset that blinks or glows to indicate an incoming call or new voice message.
For more information refer to the:
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Multilevel Precedence and Preemption (MLPP)
Provides a method of prioritizing calls within the phone system.
A phone might require this feature in a work environment where users need to make and receive urgent or critical calls.
For more information refer to the Cisco CallManager Features and Services Guide, Multilevel Precedence and Preemption chapter.
Music-on-
holdPlays music while callers are on hold.
For more information refer to the:
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Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to the Cisco CallManager System Guide, Cisco IP Phones chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
(See also "Group call pickup" and "Call pickup" in this table.)
For more information refer to the:
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Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user's calls.
For more information refer to the:
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Quality Reporting Tool (QRT)
Allows a user to submit call quality information.
For more information refer to the:
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Redial
Allows a user to call the most recently dialed phone number by pressing a softkey.
Requires no configuration.
Ring setting
Allows a user to change the ring sound for each phone line.
For more information refer to the:
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Services
Allows you to use the Cisco IP Phone Services Configuration menu in Cisco CallManager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to the:
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Services URL button
Allows a user to access a service from a programmable button on the phone, rather than by using the Services button and Services menu.
For more information refer to the:
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Shared line
Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information refer to the Cisco CallManager System Guide, Cisco IP Phones chapter.
Speed dialing
Allows a user to enter an index code, press a button, or select a phone screen item to place a call (rather than dialing the number manually).
For more information refer to the:
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Time-of-Day routing
Restricts access to specified telephony features by time period.
For more information refer to the:
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Transfer
Transfer allows a user to redirect a single call to a new number, with or without consulting the transfer recipient.
(See also "Onhook call transfer" in this table.)
Requires no configuration.
Video mode
Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.
For more information:
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Video support
Indicates that a phone system supports video calls if compatible equipment, such as a video phone or camera, and video software, are available.
For more information refer to the:
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Voice messaging system
Provides support for a voice-messaging service.
For more information refer to the:
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Configuring Corporate and Personal Directories
The Directories button on the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco CallManager applications that interface with Cisco CallManager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Installing and Configuring the Cisco Customer Directory Configuration Plugin document. That manual guides you through the configuration process for integrating Cisco CallManager with Microsoft Active Directory and Netscape Directory Server.
After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory provides a personal address book stored in the Cisco CallManager Lightweight Directory Access Protocol (LDAP) directory. It also provides a Cisco IP phone synchronizer, and two Cisco IP phone services, Personal Address Book and Personal Fast Dials. The Cisco IP Phone Address Book Synchronizer allows users to synchronize Microsoft Outlook and Outlook Express address book entries with the directory in Cisco CallManager. From a Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE, a user can use the Personal Address Book service to look up entries, make a selection, and press a softkey to dial the selected number.
To configure Personal Directory, users must access their User Options web pages. If they want to synchronize with Microsoft Outlook, they must also install the Cisco IP Phone Address Book Synchronizer utility, provided by you.
To obtain this software, choose Application > Install Plugins from Cisco CallManager Administration and click Cisco IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign features to line/speed dial buttons.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco CallManager Administration during registration.
To modify a phone button template, choose Device > Device Settings> Phone Button Template from Cisco CallManager Administration. To assign a phone button template to a phone, use the Phone Button template field in the Cisco CallManager Administration Phone Configuration page. Refer to the Cisco CallManager Administration Guide and the Cisco CallManager System Guide for more information.
The standard Cisco IP Phone 7961G/7961G-GE template uses buttons 1 and 2 for lines and uses buttons 3 through 6 as speed dials or for access to services. Access other phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on using softkeys on the Cisco IP Phone 7961G/7961G-GE.
The standard Cisco IP Phone 7941G/7941G-GE template uses buttons 1 and 2 for lines. Access phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on, using softkeys on the Cisco IP Phone 7941G/7941G-GE.
Configuring Softkey Templates
Using Cisco CallManager Administration, you can manage softkeys associated with applications that are supported by the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE. Cisco CallManager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA Assistant, Standard IPMA Manager, and Standard IPMA Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco CallManager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco CallManager Administration Phone Configuration page. Refer to the Cisco CallManager Administration Guide and the Cisco CallManager System Guide for more information.
Setting Up Services
The Services button on the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE gives users access to Cisco IP Phone Services. You can also assign services to the programmable buttons on the phone (refer to Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide for more information). These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service,
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Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Feature > Cisco IP Phone Services from Cisco CallManager Administration. Refer to the Cisco CallManager Administration Guide and the Cisco CallManager System Guide for more information.
After you configure these services, verify that your users have access to the Cisco CallManager User Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section for a summary of the information that you must provide to end users.
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Adding Users to Cisco CallManager
Adding users to Cisco CallManager allows you to display and maintain information about users and allows each user to perform the following actions:
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You can add users to Cisco CallManager using either of these methods:
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Refer to the Cisco CallManager Administration Guide for more information about adding users. Refer to the Cisco CallManager System Guide for details about user information.
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Refer to the Bulk Administration Tool User Guide for details.
Specifying Options that Appear on the User Options Web Pages
From the User Options web pages, users can customize and control several phone features and settings. (For detailed information about the User Options web pages, refer to the Customizing Your Cisco IP Phone on the Web guide.)
All options on the User Options web pages appear by default. However, you can disable options by making appropriate enterprise parameter settings using Cisco CallManager Administration.
The settings you make affect all User Options web pages at your site.
Procedure
Step 1
The Enterprise Parameters Configuration page appears.
Step 2
True—Option appears on the User Options web pages (default).
False—Option does not appear on the User Options web pages.
