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Table Of Contents
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Unified IP Phone 7960G and 7940G Release Notes for Firmware Release 8.3 for Cisco Unified CallManager 5.0 (SIP)
May 17, 2006
Note
This SIP deployment was designed and tested to interoperate with Cisco call control, most notably Cisco Unified CallManager version 5.0. Although this SIP deployment is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.
Use these release notes with a Cisco Unified IP Phone 7960G and 7940G running SIP firmware release 8.3 and Cisco Unified CallManager version 5.0.
Contents
These release notes provide the following information.
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Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified CallManager version. Navigate from the following documentation URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco Unified CallManager Documentation
Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager version. Navigate from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
New and Changed Information
Cisco Unified IP Phone firmware release 8.3 for SIP phones supports Cisco Unified CallManager 5.0. For a complete list of new and changed phone features introduced in this Cisco Unified CallManager version, refer to the Release Notes for Cisco Unified CallManager 5.0. See "Related Documentation" section for help locating these documents.
Installation Notes
Before using the Cisco Unified IP Phone 7960G or 7940G with Cisco Unified CallManager 5.0, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.
The firmware image names are:
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To install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
cmterm-7940-7960-8.3.00-sip.cop
Step 3
cmterm-7940-7960-sip 8-3-readme.htm
Step 4
Important Notes
Provide the following information to users if their phones are configured for multiple calls.
If you are offhook or dialing to place a call when a call comes in on the same line:
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Caveats
These release notes contain descriptions of open caveats of severity level 1 or 2 and significant severity level 3.
If you are a registered Cisco.com user, you can find the latest information about resolved, open, and closed caveats for the Cisco Unified IP Phone 7960G and 7940G by using Bug Toolkit, an online tool that allows you to query caveats according to your own needs. By using Bug Toolkit, you can find caveats of any severity for any release.
Bug Toolkit may also provide a more current listing than this document provides.
You can search for problems by using the Cisco Software Bug Toolkit.You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Open Caveats
Table 1 lists Severity 1, 2, and 3 defects that are open in this firmware release.
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Caveats" section.
Table 1 Open Caveats for Cisco Unified IP Phone 7960G and 7940G for Firmware
Release 8.3SIP Cisco Unified IP Phone 7960 phone does not ACK response for first INV once second INV sent out
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd02547
SysBuf_List depletion is causing crash
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55289
Call directories should only preserve non-local SIP domains
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82151
SIP INVITE with unrecognized field is not ignored
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd97636
Cisco Unified IP Phone 79607940 SIP does not send DHCP Release message with Setting menu
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse22134
Resolved Caveats
Table 2 lists Severity 1, 2, and 3 defects that are resolved in this firmware release.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.
htmlFrom this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy
.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
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Copyright © 2006 Cisco Systems, Inc. All rights reserved.
