Table Of Contents
Release Notes for Cisco SIP IP Phone 7940/7960 Release 3.0
New Software Features in Release 3.0
Configurable Phone Prompt and Password
Configurable USER parameter for REGISTER
Resolved Caveats - Release 3.0
Obtaining Technical Assistance
Release Notes for Cisco SIP IP Phone 7940/7960 Release 3.0
January 11, 2002
Contents
This document lists the known problems in the Cisco SIP IP Phone 7940/7960 Version 3.0 and contains information about the Cisco SIP IP Phone 7940/7960 (hereafter referred to as the Cisco SIP IP phone) that was not included in the Cisco SIP IP phone documentation.
This document includes the following sections:
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Obtaining Technical Assistance
New and Changed Information
For detailed information about each new feature and a list of all the Cisco SIP IP phone features, refer to the Version 3.0 of the Cisco SIP IP Phone Administrator Guide at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/sip7960/sipadm30/index.htm
New Software Features in Release 3.0
Telnet
The Cisco SIP IP phone now supports up to 2 telnet sessions for use in troubleshooting and phone maintenance.
Ping
The Cisco SIP IP phone now supports initiating a ping from the phone.
Traceroute
The Cisco SIP IP phone now has support to initiate a traceroute from the phone.
Configurable Call Waiting
A new configuration parameter has been added to control call waiting. The control has been added as an additional service and is controlled similar to the Do Not Disturb, Caller ID Blocking, and Anonymous Call Blocking services.
Configurable Phone Prompt and Password
The ability to configure a prompt and password specific to the phone has been added using two new configuration parameters.
Configurable USER parameter for REGISTER
The ability to configure the user= parameter for REGISTER on the phone has been added using a new configuration parameter.
Phone Enhancements
Internal code enhancements were made to allow for increased feature additions and a quicker ability to diagnose and fix issues that may arise. Extensive testing has been completed to ensure backward compatibility of previously delivered functionality.
New Image Naming convention
The image naming convention has been changed to more accurately reflect the release cycle of the phone. A 12-character naming convention will be used in favor of the 8-character naming convention. In the past, the format was P0S3xxyy.bin where xx was the version number and yy was the sub-version number. Now, the format is P0S3-xx-y-zz where xx is the major version, y is the minor version, and zz is the maintenance version.
Note
Installation Notes
Follow the instructions in "Upgrading the Cisco SIP IP Phone Firmware" section at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/sip7960/sipadm30/maintain.htm
Caveats
Open Caveats - Release 3.0
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Problem Description: When the network media is manually configured, the inline power support does not work when the Cisco SIP IP phone is connected to a Catalyst 3500 switch.
Recommended Action: When connecting to a Catalyst 3500 switch, configure the phone to automatically negotiate the network media type by selecting Auto for the Network Media Type parameter located in the Network Configuration menu.
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Problem Description: Pressing a line button during a call displays the overview screen on which there is located a Redial and NewCall soft key. However, these soft keys are ignored by the phone if pressed.
Recommended Action: Return to the call screen (wait 8 seconds for the call screen to reappear or press the line button again).
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Problem Description: The Cisco SIP phone does not properly handle the following call scenario:
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Recommended Action: Press the speaker button or go off hook and back on hook several times to terminate the call.
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Problem Description: When the phone sends a REGISTER message it does not attach an action= tag to the Contact header. This can lead to mismatched registrations when another client REGISTERs with the same user ID because the 7960/7940 is always treated as action=none.
Recommended Action: Configure the other client to have action=none to avoid mismatched registrations.
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Problem Description: When more than one call is active or on hold and a new call comes in on a different line, the message waiting indicator (MWI) lamp lights briefly after answering the call.
Recommended Action: None.
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Problem Description: Multiple instances of onhook/offhook with the handset causes the speaker to pop or sometimes be enabled.
Recommended Action: None.
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Problem Description: When a telnet session experiences heavy traffic such as an automated script, the phone may close the telnet session prematurely.
Recommended Action: Reopen the telnet port or use the console port.
Resolved Caveats - Release 3.0
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Related Documentation
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Obtaining Documentation
The following sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following URL:
Translated documentation is available at the following URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on Cisco.com, you can submit technical comments electronically. Click Leave Feedback at the bottom of the Cisco Documentation home page. After you complete the form, print it out and fax it to Cisco at 408 527-0730.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or write to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you to
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You can self-register on Cisco.com to obtain customized information and service. To access Cisco.com, go to the following URL:
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available through the Cisco TAC: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Inquiries to Cisco TAC are categorized according to the urgency of the issue:
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Which Cisco TAC resource you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
The Cisco TAC Web Site allows you to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to the following URL:
All customers, partners, and resellers who have a valid Cisco services contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to the following URL to register:
http://www.cisco.com/register/
If you cannot resolve your technical issues by using the Cisco TAC Web Site, and you are a Cisco.com registered user, you can open a case online by using the TAC Case Open tool at the following URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, it is recommended that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses issues that are classified as priority level 1 or priority level 2; these classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer will automatically open a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to the following URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled; for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). In addition, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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