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Table Of Contents
Configurable SRST Router Fallback Waiting Period
Using Barge on an Encrypted Call
Secure PC Log Off in an 802.1X Network
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Unified IP Phone 7960G and 7940G
Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0, 4.2, 4.1, 4.0,
and 3.3 (SCCP)
June 1, 2006
Use these release notes with the 8.0(3) firmware release (P00308000300) for the Cisco Unified IP Phone 7960G and 7940G that run on Cisco Unified CallManager Versions 5.0, 4.2, 4.1, 4.0, and 3.3 (SCCP).
You might need to notify your Cisco Unified IP Phone users about some of the information provided in this document.
Contents
These release notes provide the following information:
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Cisco Product Security Overview
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Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco Unified CallManager Documentation
Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager version. Navigate from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
New and Changed Information
Cisco Unified IP Phone firmware release 8.0(3) supports several releases of Cisco Unified CallManager including the latest releases— 4.2 and 5.0. For a complete list of new and changed phone features introduced in these Cisco Unified CallManager releases, refer to the Release Notes for Cisco Unified CallManager 4.2 and the Release Notes for Cisco Unified CallManager 5.0. See "Related Documentation" section for help locating these documents.
The topics below contain new and changed information about features that are introduced in Cisco Unified IP Phone firmware release 8.0(3) for SCCP phones, but that are not documented in the latest release of the Cisco Unified IP Phone SCCP Administration Guide or Phone Guide for your phone model.
This section contains these topics:
Hold Reversion Feature
Note
Firmware release 8.0(3) supports the Hold Reversion feature, which limits the amount of time that a call can be put on hold before reverting back to the phone that put the call on hold and alerting the user.
A reverting call can be distinguished from a new incoming call by the ring cadence, among other indicators. Reverting calls ring once, using the ring tone already set for that phone line. (If the line is configured to use another new call indicator, such as a beep, the reverting call will be indicted according to the same setting.) If the reverting call continues to hold, the single ring repeats at intervals, as determined by the Hold Reversion Notification Interval setting (described below).
In addition, reverting calls are indicated by:
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Reverting calls are also indicated by a Hold Reversion icon that displays next to the relevant phone number on the phone screen.
Administration Configuration Tips
Cisco Unified CallManager Administration provides these clusterwide system parameters:
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With Cisco Unified CallManager release 4.2(1) SR1, the phone screen focus is configured to always display a new incoming call, even when a reverting call is present. On the phone, you can view the call focus setting by choosing Settings > Network Configuration> Reverting Focus Priority. In this release, the value is "Lower," indicating that the reverting call focus is a lower priority than the incoming call focus.
User Tips
When you put a call on hold, you have a limited time to resume the call before the Hold Reversion feature reverts the held call back to your phone and alerts you. The time limit is determined by your system administrator.
Your phone alerts you about a reverted held call by producing a single ring (or beep or other indicator, depending on how your phone normally indicates new calls on this line.) Your phone also displays a Hold Reversion icon next to the relevant phone number on the phone screen. If you do not answer the held call, the alerting ring can repeat at intervals determined by your system administrator.
To resume the call, make sure the reverting call is highlighted, then pick up the handset, or press any of the following: the Resume softkey, the speaker button (if unlit), the headset button (if unlit).
To resume the call on a different line, press the appropriate line button. If several reverting calls are holding on that line, your phone resumes the oldest reverting call.
If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
Optimizing SCCP Messages
Firmware 8.0(3) supports improved SCCP messaging to optimize bandwidth for customers who deploy large numbers of phones that share the same line. In SCCP Version 9, SCCP message structures are altered to allow variable length messages instead of a fixed length character-array that consumes bandwidth.
Installation Notes
Before using the Cisco Unified IP Phone 7960G and 7940G with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster. The firmware image name is P00308000300 for these releases of Cisco Unified CallManager:
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If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000200 before you use the phones. You can download the installation program, which is named cmterm-7914-sccp.5-0-2.exe, and the readme file from Cisco.com at this location:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
To download and install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
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Step 3
For Cisco Unified CallManager release 4.2 and earlier and Cisco Unified CallManager release 5.0 cmterm-7940-7960-sccp-8-0-3.Readme.htm
Step 4
Important Notes
This section includes information about using Cisco Unified IP Phones with Cisco Unified CallManager and includes these topics:
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Configurable SRST Router Fallback Waiting Period
When a Cisco Unified IP Phone loses its connection to the Cisco CallManager server, the connection fails over to an SRST router. After a failover to an SRST router, the phone will monitor the links to the Cisco Unified CallManager servers that the phone can register to. When a server has been available for two minutes, by default, the phone will fall back from the router to that server.
You can change this default time by specifying another value for the station connection monitor duration parameter in Cisco Unified CallManager Administration. For more information, refer to Cisco Unified CallManager Administration Guide.
Using Barge on an Encrypted Call
Cisco Unified IP Phone 7960G and 7940G users cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a fast busy tone plays on the phone where the user initiated the barge. No error message displays on the initiator phone to indicate that barge failed because the call is encrypted.
If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco Unified CallManager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to display on the authenticated devices in the call, even if the initiator phone does not support security.
Secure PC Log Off in an 802.1X Network
The Cisco Unified IP Phone 7960G and 7940G can monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant). When a PC is disconnected from the Cisco Unified IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch. The proxy EAPOL-Logoff message causes the authenticating switch to set the port to an unauthenticated state.
If you have an 802.1X network and upgrade to Cisco Unified IP Phone firmware release 7.2(2) or greater, be aware that you must re-authenticate a PC that is connected to a Cisco Unified IP Phone after the upgrade.
For more information about 802.1X re-authentication, refer to the Cisco Catalyst switch configuration guides at:
http://www.cisco.com/en/US/products/hw/switches/tsd_products_support_
category_home.htmlCaveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Open Caveats
Table 1 describes the problems that are known to exist in the 8.0(3) firmware release for the Cisco Unified IP Phone 7960G and 7940G (shortened to Cisco Unified IP Phone in the problem summary).
Table 1 Open Caveats for Cisco Unified IP Phone 7960G and 7940G for Firmware Release 8.0(3)
CSCsb66509
When using FAC to cancel the CFwdALL setting while the phone is off hook, the user hears a tone until hanging up the handset.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb66509
CSCsc81912
When requesting the ringlist file, the user presses Cancel, and the phone displays incorrect Ring Type entries.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc81912
CSCsc82124
The Cisco Unified IP Phone tries to fall back to a Cisco Unified CallManager that is not running Cisco CallManager service, but has port 2000 open.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc82124
CSCsd01460
On a Cisco Unified IP Phone with a disabled speakerphone and headset, the phone softkeys should be grayed out.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd01460
CSCsd53018
When the data VLAN is the same as the voice VLAN, the phone sends the tagged packets on the PC port.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd53018
CSCsd58570
The Cisco Unified IP Phone produces garbled audio and repeated words for the Personal Assistant Help conversation.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd58570
CSCsd80952
When a call is put on hold, the directory number does not display after pressing the line button.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd80952
CSCsd83498
The Cisco Unified IP Phone stops sending CDP packets and causes a dot1x error that disables the switch port.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd834982
CSCsd94166
The Init:Call History URI command does not reset the status line on the Cisco Unified IP Phone screen.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd94166
CSCsd98269
After upgrading the phone firmware, Speed Dials are missing from the Cisco Unified IP Phone.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd98269
CSCse01092
When a 30-digit text label displays for a long period of time, the third digit changes and does not display correctly.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse01092
CSCse29339
When the Cisco Unified IP Phone places a call to a busy phone, it cannot activate CallBack.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse29339
Closed Caveats
Table 2 describes the problems that are resolved in the 8.0(3) firmware release for the Cisco Unified IP Phone 7960G and 7940G (shortened to Cisco Unified IP Phone in the problem summary).
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have.PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the Related Documentation section.
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)
Copyright © 2006, Cisco Systems, Inc. All rights reserved.
