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Table Of Contents
Cisco IP Phone 7960G and 7940G Release Notes for Firmware Release 7.1(2)
New Cisco IP Phone Software Features
Upgrading from Firmware Release 6.0(5)
Resetting a Cisco IP Phone Model 7960 or 7940
Cisco IP Phone 7914 Expansion Module
Configurable SRST Router Fallback Waiting Period
Using Barge on an Encrypted Call
Configurable Parameter for PCs on a VLAN
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco IP Phone 7960G and 7940G Release Notes for Firmware Release 7.1(2)
For Cisco CallManager Versions 4.1, 4.0, 3.3, 3.2, and 3.1
February 2005
Use these release notes with the 7.1(2) firmware release (P00307010200) for the Cisco IP Phone models 7960G and 7940G that are running on Cisco CallManager Versions 4.1, 4.0, 3.3, 3.2, and 3.1.
You might need to notify your Cisco IP Phone users about some of the information provided in this document. These release notes provide the following information:
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Obtaining Technical Assistance, page 15
Related Documentation
Refer to these documents for more information about the Cisco IP Phone models 7960G and 7940G, and Cisco CallManager.
Release Information
The following sections provide information about the P00307010200 firmware release for the Cisco IP Phone models 7960G and 7940G.
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New Cisco IP Phone Software Features
The following new software features are supported in the P00307010200 firmware release for the Cisco IP Phone models 7960G and 7940G that are running on Cisco CallManager Release 4.1(2).
For a complete list of all new features in Cisco CallManager Release 4.1(2), refer to the Release Notes for Cisco CallManager Release 4.1(2).
Note
Upgrading from Firmware Release 6.0(5)
If you are upgrading from firmware release 6.0(5), note that the "Known and Resolved Problems" section is a cumulative list of problems since firmware release 7.0(2). To see the list of resolved problems in firmware release 7.0(2), refer to the Cisco IP Phone 7960G/7940G Release Notes for Firmware Release 7.0(2).
Resetting a Cisco IP Phone Model 7960 or 7940
When you need to reset a Cisco IP Phone 7960 or 7940, use the following new procedure.
Step 1
Step 2
The IP phone goes through the reset cycle.
In previous releases, you could enter the reset code when a phone was on-hook at the home screen. With this release, you can no longer reset the phone from the home screen; instead, you must use the Settings or Services screen. This new behavior results from a customer requirement to allow beginning a dialing sequence with * or # while the phone is on-hook.
Cisco IP Phone 7914 Expansion Module
If you are using the Cisco IP Phone 7914 Expansion Module, you must upgrade the Expansion Module to firmware release S00104000100 before you install the Cisco IP Phone firmware release 7.1(2). You can download the installation program, which is named cmterm-7914-sccp.4-0-1.exe, and the readme file from Cisco.com at this location:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Configurable SRST Router Fallback Waiting Period
When a Cisco IP Phone loses its connection to the Cisco CallManager server, the connection fails over to an SRST router. After a failover to an SRST router, the phone will monitor the links to the Cisco CallManager servers that the phone can register to. When a server has been available for two minutes, by default, the phone will fall back from the router to that server.
You can change this default time by specifying another value for the Station connection monitor duration parameter in Cisco CallManager Administration. For more information, refer to Cisco CallManager Administration Guide.
Using Barge on an Encrypted Call
Cisco IP Phone models 7960G and 7940G users cannot barge into an encrypted call if the phone that is used to barge is not configured for encryption. When barge fails in this case, a fast busy tone plays on the phone where the user initiated the barge. No error message displays on the initiator phone to indicate that barge failed because the call is encrypted.
If the initiator phone is configured for encryption, the barge initiator can barge into an authenticated or nonsecure call from the encrypted phone. After the barge occurs, Cisco CallManager classifies the call as nonsecure.
If the initiator phone is configured for encryption, the barge initiator can barge into an encrypted call, and the phone indicates that the call is encrypted.
A user can barge into an authenticated call, even if the phone that is used to barge is nonsecure. The authentication icon continues to display on the authenticated devices in the call, even if the initiator phone does not support security.
Configurable Parameter for PCs on a VLAN
When PCs are connected to Cisco IP Phones, a new IP phone parameter enables phones to strip the 802.1p/q tags from packets as they exit the phone PC port. This parameter applies to systems that use voice VLANs with non-Cisco switches.
You can access the new PC VLAN parameter by pressing the Settings button, scrolling to and selecting Network Configuration, then scrolling down to parameter 58 for PC VLAN. The parameter is available only when the Admin VLAN is active. The parameter setting is blank if disabled, or has a value from 1-4094 that indicates which VLAN to strip. For example, if PC VLAN = 123, then tags from VLAN 123 will be stripped.
The parameter setting is disabled when it is blank. If the parameter has any value (from 1-4094), the phone will strip tags from all VLANs. For example, if PC VLAN = 123, then tags from VLAN 123 and all other VLANs will be stripped.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow this procedure:
Step 1
Step 2
Step 3
Step 4
Known Problems
Table 2 describes the problems that are known to exist in the 7.1(2) firmware release for the Cisco IP Phone models 7960G and 7940G (shortened to Cisco IP Phone 7960/40 in the problem summary).
Table 2 Known Problems
CSCeb79792
When Cisco IP Phone 7960/40 users dial outbound calls, they hear "fast busy tone" after dialing the number.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeb79792
CSCed48018
The Barge softkey and "In Use Remote" message are seen briefly, even though Barge is disabled.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed48018
CSCed78509
The Group Pickup feature does not work on a Cisco IP Phone when the phone is in Call Forward All (CallFwdAll) state and registered with CallManager Express.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed78509
CSCee87641
The Cisco IP Phone's interval of cadence is not compliant with Japanese industry standards.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee87641
CSCef22347
If a Cisco IP Phone 7960/40 user has a connected video session and the Cisco CallManager fails over, the video session stays connected when the user hangs up.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef22347
CSCef39491
A Cisco IP Phone with a duplicate IP address cannot recover if DHCP Enabled is set to NO.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef39491
CSCef55202
The iDivert softkey does not work on the Cisco IP Phone 7960/40 when the speakerphone is disabled.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef55202
CSCef95690
The user is unable to use the Dial softkey to place a call if CallBack is set after a blind transfer.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef95690
CSCeg08642
Execute item priority is recognized for URL objects only.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg08642
CSCeg10180
A Cisco IP Phone 7960/40 with English locale, has a "Forwarded message" displaying in French.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg10180
CSCeg50933
Cisco IP Phone 7960/40 shows that a call is encrypted when it is not.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg50933
CSCeg55180
Cisco IP Phone 7960/40 accepts an invalid or reserved multicast IP address.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg55180
CSCeg60220
The Clear softkey does not clear all the network statistics on HTTP web page.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg60220
CSCeg64136
When Cisco CallManager fails over, Cisco IP Phone 7960/40 is not updating volume changes during call preservation state.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg64136
CSCeg67817
When responding to a CallBack notification, a Cisco IP Phone 7960/40 user presses Hold to handle the current call and Autodial fails.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg67817
CSCeg67958
When a Cisco IP Phone 7960/40 user has a connected call and attempts to place a call from a Directory option, the message, "Handle current call" does not display.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg67958
CSCeg76026
When Cisco IP Phone 7960/40 users press the i-button, they are not able to scroll down to see help pages.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg76026
CSCeg76034
When Cisco IP Phone 7960/40 user presses the speed-dial button, the second line goes off-hook instead of the first line.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg76034
CSCeg78353
A call is blind transferred and a Cisco IP Phone 7960/40 user chooses Barge to enter the call. When the transferred call is not answered and exceeds the ring timeout, the user does not hear fast busy tone.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg78353
CSCeg81455
When automatic line select is enabled, and a Cisco IP Phone 7960/40 has an incoming call on the second line, the softkeys for line one are not available.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg81455
CSCeg82422
If the PC port on Cisco IP Phone 7960/40 is changed from 10Mbps to 100Mbps, the port can remain down.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg82422
Resolved Problems
Table 3 describes the problems that are resolved in the 7.1(2) firmware release for the Cisco IP Phone models 7960G and 7940G (shortened to Cisco IP Phone 7960/40 in the problem summary).
Table 3 Resolved Problems
CSCed25087
When a Cisco IP Phone 7960/40 user presses EditDial, the Directories icon displays instead of the services icon.
CSCed84163
Loader might fail with application invalid message.
CSCee11129
On Cisco IP Phone 7960/40s configured with non-English locales, the call info push command inserts extra characters.
CSCee19817
After a Cisco IP Phone resets, the fourteenth digit disappears from the call forwarded message on the display.
CSCee20394
A Cisco IP Phone 7960/40 that is registered to Cisco CallManager shows only one line when a call is on hold.
CSCee20406
When the Cisco IP Phone 7960/40 has multiple calls on hold, and the user reconnects to a previous call, the active call moves to the top of the phone list after ten seconds instead of staying in the same list order.
CSCee24486
Sometimes the Cisco IP Phone 7960/40 Directories button opens the Services URL.
CSCee57022
In a Cisco CallManager system that has a large number of phones and a loaded TFTP server, when you upgrade the system with new phone firmware, some of the Cisco IP Phone 7960/40s do not get upgraded.
CSCee66239
When searching a directory from a Cisco IP Phone 7960/40, the search string always has the word "dial" appended.
CSCee67437
When a Cisco IP Phone 7960/40 is connected to another Cisco IP Phone, the users hear an echo.
CSCee81241
When DNS option 66 specifies a host name with a trailing period (.), the phone gets stuck at "Configuring IP."
CSCee82386
The Cisco IP Phone 7960/40 i-button Help does not provide information for Ring Type.
CSCee85045
When accessing the Corporate Directory and pressing Search > EditDial > More > Cancel, the Cisco IP Phone 7960/40 displays the message, "Host Not Found."
CSCef01348
After pressing **# on Cisco IP Phone 7960/40s, the numeric keys do not respond for ten seconds.
CSCef09086
The Cisco IP Phone 7960/40 does not display call information if the Cisco CallManager server goes down when a call is connected.
CSCef16423
A Cisco IP Phone 7960/40 fails to start up when the wrong Load ID is entered on the Phone Configuration page.
CSCef20173
When pressing the EditDial softkey in Directories, the phone number to edit does not display on the Cisco IP Phone 7960/40.
CSCef20254
The link, http://<IP address of phone>/ displays the wrong directory number for the phone.
CSCef26500
If a certificate update is occurring when the Cisco CallManager experiences a failover, the fall back does not work properly.
CSCef30143
Cisco IP Phone 7960/40 users cannot use a custom softkey to access a protected URL.
CSCef33135
A Cisco IP Phone 7960/40 displays the message, "Booting DSP" when the Cisco CallManager fails over.
CSCef34222
Cisco IP Phone 7960/40 users could not access the Cisco CallManager User Options web pages when phone sockets are frequently opened.
CSCef35276
The Cisco IP Phone 7960/40 display shows the first 23 digits of a 24-digit directory number.
CSCef39425
Auto dial fails between a Cisco IP Phone 7960/40 and an MGCP endpoint.
CSCef42221
When the user adjusts the volume for a ringing call, and then answers the call, the phone rings again.
CSCef43384
The Cisco IP Phone 7960/40 recognizes the dialed number in the wrong order.
CSCef45125
When a Cisco IP Phone 7960/40 that has a shared line with a Cisco IP Phone 7970 uses predialed digits to place a call, the call continues ringing after it is answered.
CSCef50856
When a Cisco IP Phone 7960/40 is configured with authentication or encryption, it might stop communicating with Cisco CallManager or CAPF after the TLS handshake.
CSCef52461
Cisco IP Phone 7960/40 users cannot enter # or * as the first entry while dialing on-hook. See the "Resetting a Cisco IP Phone Model 7960 or 7940" section for more information.
CSCef53842
The Called Party name is lost over inter-cluster trunks when the call is forwarded.
CSCef53862
When using the Cisco IP Phone 7960/40 handset, the user can hear faint audio from the speaker.
CSCef71258
When a Cisco IP Phone 7960/40 has multiple calls on hold, the line key should not reconnect to the oldest call, but instead should toggle the display between the details and overview information.
CSCef71265
When a Cisco IP Phone 7960/40 has a single call on hold, the line button should invoke the overview information display.
CSCef79801
When using the i-button help for buttons on the 7914 Expansion Module, an error appears.
CSCef91891
Cisco CallManager displays "TFTP Load=6.0(5) 0 File not found" message when the Cisco IP Phone 7960/40 is reset.
CSCef92256
When the DHCP server is not available and a Cisco IP Phone 7960/40 is reset to factory defaults, it is stuck in "Configuring IP" state.
CSCef97221
Sometimes when the Cisco IP Phone 7960/40 receives an XML file, it restarts.
CSCeg14102
When the Cisco IP Phone 7960/40 user selects a Directory option by using the keypad, the display information does not update.
CSCeg16693
When Cisco CallManager fails over, the Cisco IP Phone 7960/40 call timer stops during an active call.
CSCeg17953
The Cisco IP Phone 7960/40 shows as an untrusted device on the Catalyst 3550, 3560, and 4500 switches.
CSCeg20839
Devices that are attached to a Cisco IP Phone 7960/40 drop their network connection when the PC VLAN is enabled.
CSCeg24656
When users dial and press two keys at the same time (known as key rollover), the Cisco IP Phone 7960/40 misses some dialed digits.
CSCeg29647
When multiple incoming calls are ringing on a Cisco IP Phone 7960/40 with the speakerphone disabled, the user cannot select which call to answer.
CSCeg31313
The Cisco IP Phone 7960/40 does not stay registered if the ringlist.xml file has an invalid syntax.
CSCeg31978
The time display does not update on certain Cisco IP Phone 7960/40 menus.
CSCeg33446
If you change the Ethernet port number from the default value (2000) and configure the security mode for authenticated or encrypted, the Cisco IP Phone 7960/40s cannot register with Cisco CallManager.
CSCeg36785
If you configure the PC port of a Cisco IP Phone 7960 to speed 100 and the Network port is set to 10, then a high input of packets on the PC port causes dropped packets on the access port of the Cisco IP Phone.
CSCeg53517
Sometimes Cisco IP Phone 7960/40s fail to receive the audio multicast stream and then reset.
CSCeg55176
The Cisco IP Phone 7960/40 fails to access the Ringlist.xml file for additional ring tones when using an alternate TFTP server.
CSCeg56703
A Cisco IP Phone 7960/40 user might experience up to a one-second delay when answering a call by using the CallWaiting "Answer" soft-key.
CSCeg61544
When the Cisco IP Phone 7960/40 user receives an RTP URI push during a call, the user must press the hook switch twice to hangup the call.
CSCeg64492
A Cisco IP Phone 7960/40 user might experience intermittent one-way audio. Also, the phone might freeze intermittently when the user hangs up a call.
CSCeg64635
The Cisco IP Phone 7960/40 sends two DHCP requests in which Option 60 data is different. If the DHCP server does not expect this difference, the DHCP server might experience problems.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/cisco/web/support/index.html
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the Related Documentation section.
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R)
Copyright © 2005, Cisco Systems, Inc.All rights reserved.
