Table Of Contents
Cisco IP Phone 7960G and 7940G Release Notes for Firmware Release 6.0(4) for Cisco CallManager Versions 4.0, 3.3, 3.2, and 3.1
Documentation Roadmap
Release Information
New Cisco IP Phone Software Features
Cisco IP Phone 7914 Expansion Module
Known and Resolved Problems
Resolved Problems
Known Problems
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Cisco IP Phone 7960G and 7940G Release Notes for Firmware Release 6.0(4) for Cisco CallManager Versions 4.0, 3.3, 3.2, and 3.1
Use these release notes with the 6.0(4) firmware release (P00306000400) for the Cisco IP Phone models 7960G and 7940G that are running on Cisco CallManager Release 4.0(1), Service Release 1 and higher, and Cisco CallManager Releases 4.0(1), 3.3, 3.2, and 3.1.
These release notes provide the following information. You might need to notify your Cisco IP Phone users about some of the information provided in this document.
•
Documentation Roadmap
•Release Information
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
Refer to these documents for more information about the Cisco IP Phones 7960G and 7940G, and Cisco CallManager.
Release Information
The following sections provide information about the P00306000400 firmware release for the Cisco IP Phone models 7960G and 7940G.
New Cisco IP Phone Software Features
The following new software features are supported in the P00306000400 firmware release for the Cisco IP Phones 7960G and 7940G that are running on Cisco CallManager Release 4.0(1).
For a complete list of all new features in Cisco CallManager Release 4.0(1), refer to the Release Notes for Cisco CallManager Release 4.0(1).
Note You can find more details about these features in the Cisco IP Phone 7960G and 7940G User Guide.
Table 1 New Software Features in this Release
Feature
|
Description
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Abbreviated Dial
|
Provides speed dial numbers that are associated with an index. Users can now have up to 99 speed-dial numbers for their phone.
|
Call Display
|
The amount of information that displays on a phone has been increased to provide additional information about incoming and outgoing calls.
|
Conference Enhancements
|
Users can easily join several calls in an ad hoc conference call using the Join softkey.
|
Enhanced Security
|
For systems that have implemented security, users can make and receive secure calls when the administrator enables the security feature for their phone. A security-enabled phone supports these types of calls:
•Non-secure call—At least one of the phones or the connection does not support security features.
•Authenticated call—The identities of all phones connected to the call are verified.
|
Immediate Divert
|
Users can immediately divert a call to a voice messaging system using the iDivert softkey.
|
Malicious Caller ID
|
When users need to identify suspicious or malicious calls, they can press the MCID softkey to alert the administrator.
|
Multi-Level Precedence & Preemption (MLPP)
|
Users can make and receive critical calls with enhanced priority by using the Multilevel Precedence and Preemption (MLPP) feature. A user can:
•Choose a priority (precedence) level for an outgoing call.
•Make a priority call.
•Receive a priority call.
•Accept a higher priority call (preemption).
|
Phone Lines
|
Phone lines now support four or more calls per line and up to 200 calls per phone.
|
Phone Services Access
|
Users can program special phone buttons to access a service URL such as Fast Dial service or a weather service.
|
Privacy
|
Prevents others from viewing or joining remote-in-use calls. See Shared Line Enhancements below.
|
Shared Line Enhancements
|
•Shared lines—Users that have shared lines can manage multiple calls for the same line appearance.
•Barge—Allows users to enter a two-party call on a shared line by pressing the Barge softkey.
•Conference Barge—Allows users to enter a call on a shared line by pressing the cBarge softkey and to establish an ad hoc conference call.
•Privacy—Enables a phone user to place the phone in privacy mode. Calling name and number displays do not display on other shared-line phones.
|
Transfer Enhancement
|
When a user has two calls on the same line, the user can transfer the callers to each other using the DirTrfr softkey.
|
Web Dialer
|
Cisco Web Dialer allows you to make calls from the web by clicking on a telephone number that is linked to your company directory.
|
Cisco IP Phone 7914 Expansion Module
If you are using the Cisco IP Phone 7914 Expansion Module, you must upgrade the Expansion Module to firmware release S00104000000 before you install the 6.0(4) Cisco IP Phone 7960/7940 phone load. You can download the installation program, which is named cmterm-7914-sccp.4-0-0.exe, from CCO at the same location as the installer for the 6.0(4) software.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Resolved Problems
Table 2 describes the problems that have been resolved since the previous release.
Table 2 Resolved Problems
Bug ID
|
Summary
|
CSCec04257
|
When the Cisco IP Phone 7940 or 7960 uses signed device loads with Cisco CallManager 3.1 releases, the LED for the message waiting indicator does not light. However, the envelope icon displays next to the directory number that has a new message.
|
CSCed83629
|
A Cisco IP phone 7940 or 7960 receives a call that rings on multiple shared lines. At the same time, several IP phones use the Group Pickup feature to answer the call. The IP phone that received the call first might not stop ringing, although the calls was picked up.
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CSCed93591
|
When a call rings on a shared line on a Expansion Module 7914, the line button blinks orange when it is ringing. If the call is picked up by the other phone sharing the line, the line button on the 7914 does not turn red to indicate that the line is in use.
|
CSCed93689
|
Onhook dialing does not work in SRST mode.
|
CSCed95394
|
A Cisco IP phone might reset while processing a service URL response to an XML graphic object.
|
CSCee10794
|
When the Cisco CallManager publisher fails over to the Cisco CallManager subscriber and then falls back to the publisher, some of the phones randomly reset. This happens with Cisco CallManager, Release 3.3(3) SR4a and the Cisco IP Phone 7960.
|
CSCee11093
|
The Cisco IP Phone receives a call that is not answered. Cisco CallManager displays "(Number) Missed Calls" on the phone to inform the user of the missed calls. If the phone has an idle URL configured to display a message on the phone, the "Missed Calls" message is overwritten by the idle URL message. Users are unable to determine if they have any missed calls.
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CSCee13712
|
After upgrading the Cisco CallManger from 3.3(3) to Release 4.0(1)SR2, the Cisco IP Phones upgrade to release 6.0(2) firmware. Some of the Cisco IP Phones do not auto-register with Cisco CallManager and must be reset to factory default.
|
CSCee14113
|
The Cisco IP Phone does not use the dynamic TFTP address in a SIP<MAC> configuration file when the phone is trying to dual boot from SCCP to SIP.
|
CSCee20417
|
A Cisco IP Phone 7960 that is registered to Cisco CallManager Release 3.3, 3.2, or 3.1 is running a 6.0(x) version of phone firmware. When using on hook dialing, the AbbrDial softkey is visible, but the Abbreviated Dialing feature is not available with Cisco CallManager Release 3.x and the softkey should not appear.
|
CSCee22953
|
When using the web interface for the Cisco IP Phone 7960 or 7940 (http://<IP address of phone>), the Message Waiting Indicator (MWI) status displays the incorrect MWI status for that device.
|
CSCee24807
|
The Cisco IP Phone 7960 is loaded with a locally significant certificate (LSC) and registered as encrypted with Cisco CallManager. After the certificate is deleted, the IP phone remains being registered as encrypted although there is no LSC.
|
CSCee26034
|
A Cisco IP Phone that has the user locale set to Japanese displays the "Select" softkey label in English when the Directories, Services and Settings buttons are pressed.
|
CSCee31047
|
The Universal Application Loader does not hunt for SIP or MGCP configuration files when a TFTP error is received that is different from " File Not Found."
|
CSCin72805
|
The Cisco IP Phone 7960 or 7940 speakerphone and headset features were deactivated making the Redial, CFwdALL, and New Call Softkeys unavailable (grey). After using Cisco CallManager Administration to reactivate the speakerphone feature, the speaker button becomes active, but the softkeys remain unavailable.
|
Known Problems
Table 3 describes the problems that are known to exist in this release.
Table 3 Known Problems
Bug ID
|
Summary
|
CSCed02259
|
When using a TAPI application, the Cisco IP Phone cannot answer the ninth call on a conference.
Workaround: None
|
CSCed02740
|
When an XML link is assigned to the Messages button, and the button is pressed, the Cisco IP phone 7960 resets.
Workaround: Use the Messages button only to assign the link to voice messaging, not to other URLs.
|
CSCed21226
|
When an IP Phone 7960 shares a line with another phone and the other phone has an active call on the shared line, the call information does not display to show that the shared line is remotely in-use.
Workaround: Press the line button for the shared line to see the call information.
|
CSCed25087
|
When you press the EditDial softkey, the Directories icon is incorrectly displayed.
Workaround: None.
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CSCed48018
|
When an Cisco IP Phone 7960 shares a line with another phone, the Barge softkey and the "In Use Remote" message appear for a split second, even though the Barge feature is disabled.
Workaround: None.
|
CSCed61835
|
If you press the Submit softkey from a Phone service and the URL has a lengthy string of query parameters and extraneous names, the Cisco IP Phone could reset.
Workaround: None.
|
CSCed78509
|
The Group Pickup feature does not work on a Cisco IP Phone that has all calls forwarded to another number (CFwdAll).
Workaround: In order to use the Group Pickup feature, a phone that is a member of the group cannot have all calls forwarded to another number.
|
CSCed84163
|
When a Cisco IP Phone upgrades firmware from a 5.0 release to release 6.0(x), the upgrade might fail and this message appears on the phone screen, "Application Invalid"
Workaround: If a DHCP server is configured on the native VLAN, be sure that option 150 information points to a known and functioning Cisco CallManager system.
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CSCee00566
|
When line 1 has an active call and line 2 receives an incoming call, the Cisco IP Phone takes 5-6 seconds before changing the focus to line 2 so that the incoming call can be answered.
Workaround: Wait 5-6 seconds for the phone to change the focus to the second line, then press the Answer softkey to place the first call on hold and answer the incoming call. Also, you can press the line 2 button, which places the first call on hold, to answer the incoming call.
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CSCee05802
|
During a Cisco CallManager failover, the Cisco IP phone 7960 stops functioning and the message, "Booting DSP" appears on the screen.
Workaround: Reset the IP phone from Cisco CallManager, or reset the power to the phone.
|
CSCee05824
|
When using the Cisco VT Advantage application on a laptop PC, sometimes the Cisco IP Phone refuses to accept the cast connection request from the laptop PC. Loose connections between the laptop PC and phone might cause the problem.
Workaround: Be sure there is a good physical connection between the laptop PC and Cisco IP Phone. If this deadlock happens, you must restart the PC to reconnect to the Cisco VT Advantage application.
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CSCee11240
|
The Idle URL field is configured with an *.asp file that contains a URL pointing to another file. The Cisco IP Phone displays the first file on the idle phone screen , then the IP phone opens the Services menu.
Workaround: None
|
CSCee14986
|
After upgrading the Cisco IP Phones 7960/7940 from the 5.0(5) firmware version to the 6.0(2) version, the IPMA Manager phone cannot display the number of missed calls on the phone screen any longer.
Workaround: None
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CSCee19817
|
When you use Cisco CallManager Administration to set the Call Forward All feature to a 14-digit number, and you reset the Cisco IP Phone 7960/7940, the fourteenth digit disappears from the display.
Workaround: Go offhook, then onhook, and the display becomes normal.
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CSCee20394
|
Cisco IP Phones 7960/7940 that are using the firmware version 6.0 and are registered with a Cisco CallManager Release 3.x display only one line of information for holding calls. IP phones that use firmware version 5.0(x) display two lines of information for holding calls.
Workaround: None
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CSCee20406
|
On Cisco IP Phones 7960/7940 that are using the firmware version 6.0(x) and are registered with a Cisco CallManager Release 3.3, 3.2, or 3.1, the second call on a line moves to the top line of the phone list after 9 seconds. With Cisco IP Phones using the 5.0(x) firmware versions, the call remains in the same place.
|
CSCee20672
|
When the user changes the TFTP Server on the Cisco IP Phone 7960/7940 and enables Alternate TFTP, the Cisco IP phone does not hunt for the configuration file which allows the phone to dual-boot from either TFTP server.
Workaround: Change the Alternate TFTP Server setting, and Save the change. Reset the phone to allow the Universal Application Loader to use "config file hunt."
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CSCee21393
|
When Cisco IP Phones 7960/7940 are muted, the IP phones do not consistently send streaming frames that other network devices expect. This can cause calls that have Mute enabled to be dropped.
Workaround: None
|
CSCee21536
|
Cisco IP Phones 7960/7940 that are using the firmware version 6.0(x) and are registered with a Cisco CallManager Release 3.3, 3.2, or 3.1 will display certain phrases in English, even when configured with a non-English locale.
Workaround: Use the 5.0 firmware versions instead, or you can install the latest Cisco CallManager 4.0 IP Phone 7960 dictionary.xml file for the specified user locale.
|
CSCee24486
|
Repeatedly pressing the Directories button on a Cisco IP Phone 7960 occasionally causes the Services URL to open instead of the directory.
Workaround: Press the Directories button again to open the correct URL
|
CSCee30609
|
Cisco IP Phones 7960/7940 take an extended, random amount of time to boot under normal conditions.
Workaround: None
|
CSCee31167
|
The Cisco IP Phone will not be able to authenticate to a Cisco CallManager or Certificate Authority Proxy Function (CAPF ) if the LSC authentication mode is used and the LSC is corrupted.
Workaround: Update to a new LSC by using a NULL string or authentication string as authentication mode with CAPF.
|
CSCee33680
|
Sometimes the Cisco IP Phone cannot receive a URL push for a web page.
Workaround: Restart or reset the IP phone.
|
CSCee33722
|
The Vendor ID String in the DHCP server requests for the Cisco IP Phone 7960/7940 are inconsistent between the boot loader and the main application. In addition, they are inconsistent with the Vendor ID String provided by other products, such as the Cisco IP Phone models 7905 and 7912. This may cause confusion for DHCP servers that attempt to parse the Vendor ID string to determine what information to send as a response.
Workaround: You can program the DHCP server with multiple rules to accommodate the various strings.
|
CSCee34095
|
The Cisco IP Phone 7960/7940 randomly fails to send a large HTTP response.
Workaround: None
|
CSCee37499
|
The Cisco IP Phone 7960 or 7940 displays freezes and loses features after receiving an XML application push from Cisco CallManager or Cisco Customer Response Solutions (CRS).
|
CSCee41468
|
On a call to a Cisco IP Phone 7960/7940, the user might lose the audio. The audio might be present at the beginning of the call, but goes away at some point. The user assumes the other party hung up.
Workaround: None.
|
CSCee43052
|
If a URL that returns a non-XML menu object is assigned to either the Directories or Messages buttons, the Cisco IP Phone still displays "Voice Mail" for the Messages button and "Missed Calls, Placed Calls, and Received Calls" for the Directories button.
Workaround: Use the Service button when you want to assign any URL returning non-XML_MENU_OBJECT.
|
CSCee43198
|
When a Service line button on a Cisco IP Phone 7960 is configured with an unreachable service application and the user presses the Service line button, the IP phone does not report the error. In addition, the other Service line buttons might not function properly.
Workaround: Change the service application to a URL that is available and reset the IP Phone.
|
CSCee44265
|
If a Cisco IP Phone 7960 has a connected call on line 1, and the user presses the line button, the call information appears on the screen. When the user presses the line button again, the IP Phone starts a new call instead of returning to the connected call.
Workaround: None
|
CSCee44378
|
When using a TAPI application, the Cisco IP Phone 7960/7940 resets when the PhoneSetDisplay request is sent.
Workaround: None
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CSCee45310
|
After upgrading to IP Phone firmware version 6.0(3), the Calling Party Number is truncated in the line display if the telephone company sends more than 10 digits. In version 6.0(3), a "timer" indicator on the line display requires more space.
Workaround: Downgrade to a previous version of firmware, if applicable
|
CSCee47076
|
On a Cisco IP Phone 7960 with an attached IP Phone 7914, the call bubble for a shared line displays only one second when the user wants to use Barge or place a call.
Workaround: None. The user must quickly press the Barge or New Call softkey before the call bubble closes.
|
CSCee56549
|
The Cisco IP Phone 7960 randomly fails to authenticate a post request from some third-party applications.
Workaround: None
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CSCee58101
|
Two IP phones are connected in a call and a call rings to one of the busy phones, then disconnects. The party who received the call hangs up but the "New Missed Call information does not display on the phone screen until both parties disconnect from the call.
Workaround: Use the Directories button to view Missed Calls
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CSCee59728
|
When you press the line button on the Cisco IP Phone 7960/7940, sometimes no dial tone is played through the speaker. But when you press the speaker button or pick up the receiver, you can hear dial tone.
Work around: None
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CSCee59911
|
When using XML applications or services, XML tags display on the Cisco IP Phone screen as if they are plain text when the Content-Type HTTP header does not use all lower case letters.
Workaround: Use only lowercase letters in the Content-Type HTTP header.
|
CSCin66926
|
The caller that activated CallBack receives the CallBack alert, but the CallBack notification does not display when the called party becomes available. This happens when the Cisco IP Phone displays pre-dialed digits on the phone screen.
Workaround: None.
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
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Ordering Documentation
You can find instructions for ordering documentation at this URL:
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You can order Cisco documentation in these ways:
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•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
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Attn: Customer Document Ordering
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We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
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EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
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TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
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Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:
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•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
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•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
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•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
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•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
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