Table Of Contents
Cisco IP Phone 7960G and 7940G Release Notes for Firmware Release 6.0(3) for Cisco CallManager Versions 4.0, 3.3, 3.2, and 3.1
Documentation Roadmap
Release Information
New Cisco IP Phone Software Features
Cisco IP Phone 7914 Expansion Module
Known and Resolved Problems
Resolved Problems
Known Problems
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Cisco IP Phone 7960G and 7940G Release Notes for Firmware Release 6.0(3) for Cisco CallManager Versions 4.0, 3.3, 3.2, and 3.1
Use these release notes with the 6.0(3) firmware release (P00306000300) for the Cisco IP Phone models 7960G and 7940G that are running on Cisco CallManager Release 4.0(1), Service Release 1 and later, and Cisco CallManager Releases 3.3, 3.2, and 3.1.
The 6.0(3) firmware release replaces the previous firmware releases, 6.0(1)(P00306000100) and 6.0(2)(P00306000200) for Cisco IP Phone models 7960G and 7940G. The installers and release notes for the previous releases of 6.0(1) and 6.0(2) firmware have been removed from CCO.
These release notes provide the following information. You might need to notify your Cisco IP Phone users about some of the information provided in this document.
•
Documentation Roadmap
•Release Information
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
Refer to these documents for more information about the Cisco IP Phones 7960G and 7940G, and Cisco CallManager.
Release Information
The following sections provide information about the P00306000300 firmware release for the Cisco IP Phone models 7960G and 7940G.
New Cisco IP Phone Software Features
The following new software features are supported in the P00306000300 firmware release for the Cisco IP Phones 7960G and 7940G that are running on Cisco CallManager Release 4.0(1).
For a complete list of all new features in Cisco CallManager Release 4.0(1), refer to the Release Notes for Cisco CallManager Release 4.0(1).
Note You can find more details about these features in the Cisco IP Phone 7960G and 7940G User Guide.
Table 1 New Software Features in this Release
Feature
|
Description
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Abbreviated Dial
|
Provides speed dial numbers that are associated with an index. Users can now have up to 99 speed-dial numbers for their phone.
|
Call Display
|
The amount of information that displays on a phone has been increased to provide additional information about incoming and outgoing calls.
|
Conference Enhancements
|
Users can easily join several calls in an ad hoc conference call using the Join softkey.
|
Enhanced Security
|
For systems that have implemented security, users can make and receive secure calls when the administrator enables the security feature for their phone. A security-enabled phone supports these types of calls:
•Non-secure call—At least one of the phones or the connection does not support security features.
•Authenticated call—The identities of all phones connected to the call are verified.
|
Immediate Divert
|
Users can immediately divert a call to a voice messaging system using the iDivert softkey.
|
Malicious Caller ID
|
When users need to identify suspicious or malicious calls, they can press the MCID softkey to alert the administrator.
|
Multi-Level Precedence & Preemption (MLPP)
|
Users can make and receive critical calls with enhanced priority by using the Multilevel Precedence and Preemption (MLPP) feature. A user can:
•Choose a priority (precedence) level for an outgoing call.
•Make a priority call.
•Receive a priority call.
•Accept a higher priority call (preemption).
|
Phone Lines
|
Phone lines now support four or more calls per line and up to 200 calls per phone.
|
Phone Services Access
|
Users can program special phone buttons to access a service URL such as Fast Dial service or a weather service.
|
Privacy
|
Prevents others from viewing or joining remote-in-use calls. See Shared Line Enhancements below.
|
Shared Line Enhancements
|
•Shared lines—Users that have shared lines can manage multiple calls for the same line appearance.
•Barge—Allows users to enter a two-party call on a shared line by pressing the Barge softkey.
•Conference Barge—Allows users to enter a call on a shared line by pressing the cBarge softkey and to establish an ad hoc conference call.
•Privacy—Enables a phone user to place the phone in privacy mode. Calling name and number displays do not display on other shared-line phones.
|
Transfer Enhancement
|
When a user has two calls on the same line, the user can transfer the callers to each other using the DirTrfr softkey.
|
Web Dialer
|
Cisco Web Dialer allows you to make calls from the web by clicking on a telephone number that is linked to your company directory.
|
Cisco IP Phone 7914 Expansion Module
If you are using the Cisco IP Phone 7914 Expansion Module, you must upgrade the Expansion Module to firmware release S00104000000 before you install the 6.0(3) Cisco IP Phone 7960/7940 phone load. You can download the installation program, which is named cmterm-7914-sccp.4-0-0.exe, from CCO at the same location as the installer for the 6.0(3) software.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Resolved Problems
Table 2 describes the problems that have been resolved since the previous release.
Table 2 Resolved Problems
Bug ID
|
Summary
|
CSCeb14666
|
The microphone for the Cisco IP Phone 7940/60 is not sensitive enough to provide good quality audio.
|
CSCec20794
|
The two hundredth call to a Cisco IP Phone does not get assigned as instance number 200.
|
CSCec50629
|
A user with an Cisco IP Phone that has a shared line cannot access that shared line when it is remotely in use.
|
CSCec65624
|
The Cisco IP Phone can display "Configuring IP" and then become inoperable.
|
CSCec78802
|
The Cisco IP Phone stops working when a fully qualified domain name (FQDN) is configured in the proxy1_address field on the DNS server.
|
CSCec80038
|
When the Enterprise Class Teleworker (ECT) agent transfers a call, the Cisco IP Phone freezes and restarts.
|
CSCed01179
|
The Cisco IP Phone does not respond to keypad events from a phone and eventually the phone will close the TCP session and re-register.
|
CSCed02271
|
The Cisco IP Phone 7960 resets after a call is dropped in fast mode between an IP port and a CTI port using the Dynamic Registration Port (DRP) setting.
|
CSCed02414
|
The Cisco IP Phone 7960G temporarily loses its connectivity to Cisco CallManager when the phone switches between the voice VLAN and the native VLAN.
|
CSCed08180
|
When the user has selected a ring type for a line and then uses the Default ring type softkey to return the ring type to the default setting, nothing happens.
|
CSCed09375
|
The Services menu unexpectedly closes on the Cisco IP Phone when a user changes the volume setting while the phone has an open link to a page that refreshes itself.
|
CSCed17204
|
For pushed URLs, the idle timeout from the configuration file is incorrectly used. The URL should open immediately when the phone is idle.
|
CSCed17221
|
When you press the Cancel softkey from the EditDial display, the digits are erased instead of displaying the previous entry.
|
CSCed20153
|
The Cisco IP Phone display is corrupted when pushing an execute request object to the phone that contains a request for data from the Settings menu.
|
CSCed20229
|
A Cisco IP Phone with a remote-in-use call on a shared line receives a new call for the same shared line. If the caller hangs up before the call is answered, the phone does not close the call screen as it should.
|
CSCed27658
|
A Cisco IP Phone with a shared line has an active call with privacy enabled. A second phone places a new call on the same shared line. The call information displays on second space on display indicating that the other phone has a private call in progress.
|
CSCed34947
|
Cisco IP Phones fail over to SRST when there is no valid Cisco CallManager in the certificate trust list (CTL).
|
CSCed37434
|
Cisco IP Phones fail to retrieve new configuration information or fail to upgrade to new phone images when they receive an unknown TFTP error code.
|
CSCed41764
|
The Cisco IP Phone 7960G does not mark signalling and voice packets correctly if it is registered with Cisco CallManager in authenticated mode.
|
CSCed43683
|
When the Directory screen is in use on the Cisco IP Phone, the user cannot use the handset to answer an incoming call.
|
CSCed43986
|
When the Directory screen is in use on the Cisco IP Phone, a URL push to the phone with a Priority=0 cannot execute.
|
CSCed44128
|
When the Cisco IP Phone requests Phone services, the request fails with an XML parser error.
|
CSCed44601
|
The Cisco IP Phone 7960G does not send a DHCP Release message when switching to a different VLAN.
|
CSCed51778
|
Using the Update softkey on a web page results in unexpected behavior.
|
CSCed52479
|
When accessing some Phone services, such as Cisco Conference Connection, a "Host not Found" message appears.
|
CSCed59788
|
An HTTP error results when the user accesses a Phone service by using a Service URL button.
|
CSCed61008
|
A call comes to an Cisco IP Phone 7960 on which the first line is busy. The caller hears a beep, but no ringback tone, although the call is ringing on the second line.
|
CSCed61011
|
When a conference call is parked and then times out and reverts back to the initiator, the Park number does not display.
|
CSCed62248
|
The Cisco IP Phone 7960 does not attempt to use the secondary Domain Name Service (DNS) server.
|
CSCed64965
|
A Service URL assigned to a line button does not work while there is an active call.
|
CSCed66761
|
When you press the Services URL line button twice consecutively, the Cisco IP Phone displays an autodial screen.
|
CSCed85049
|
Cisco IP Phone ignores packets from some source IP addresses.
|
CSCed88820
|
A Cisco IP Phone user is unable to toggle between two calls on a single line.
|
CSCed92764
|
The Cisco IP Phone socket task size grows beyond its limits and causes the phone to behave erratically.
|
CSCed93850
|
Cisco IP Phones intermittently log missed calls or received calls.
|
CSCee02413
|
When Cisco IP Phones are upgrading to firmware release 6.0 or greater and are powered by a Cisco Catalyst 4500 PSE running IOS 12.1(19)EW, 12.1(20)EW, 12.2(18)EW, the phones go into an infinite reset loop
|
CSCin69586
|
When providing a softkey to move from one Cisco IP Phone input page to another input page, the softkey does not work.
|
Known Problems
Table 3 describes the problems that are known to exist in this release.
Table 3 Known Problems
Bug ID
|
Summary
|
CSCed02259
|
When using a TAPI application, the Cisco IP Phone cannot answer the ninth call on a conference.
Workaround: None
|
CSCed21226
|
When an IP Phone 7960 shares a line with another phone and the other phone has an active call on the shared line, the call information does not display to show that the shared line is remotely in-use.
Workaround: Press the line button for the shared line to see the call information.
|
CSCed25087
|
When you press the EditDial softkey, the Directories icon is incorrectly displayed.
Workaround: None.
|
CSCed61835
|
When you press the Submit softkey from a Phone service when the URL has a lengthy string of query parameters and extraneous names, the Cisco IP Phone could reset.
Workaround: None.
|
CSCed77772
|
Cisco IP Phones connected to a VLAN Management Policy Server (VMPS) ports on a Cisco Catalyst 6000 that is set to dynamic membership are blocked from the voice VLAN. The Cisco IP Phone sends dot1q frames that do not contain the voice VLAN ID (VVID)
Workaround: Do not configure the VMPS port for dynamic membership
|
CSCed78509
|
Group PickUp does not work on an Cisco IP Phone that has all calls forwarded to another number (CFwdAll).
Workaround: In order to use the Group Pickup feature, a phone that is a member of the group cannot have all calls forwarded to another number.
|
CSCed83796
|
Extensions that are Hunt Group members on Cisco IP Phone 7960G do not receive calls. Instead, the calls are offered to other phones, such as the Cisco IP Phone 7912G, that are members of the Hunt Group. If you call the extensions on 7960G explicitly, you get the busy tone. After you go off-hook and hang up each line, the phone works normally. This symptom happens intermittently.
Workaround: Go off-hook and hang up each line that does not receive calls.
|
CSCed84163
|
When an Cisco IP Phone upgrades its firmware to release 6.0(1.0) from a 5.0 release the upgrade might fail and this message appears on the phone screen, "Application Invalid"
Workaround: If a DHCP server is configured on the native VLAN, be sure that option 150 information points to a known and functioning Cisco CallManager system.
|
CSCed93591
|
When a call rings on a shared line on a Expansion Module 7914, the line button blinks orange when it is ringing. If the call is picked up by the other phone sharing the line, the line button on the 7914 does not turn red to indicate that the line is in use.
Workaround: None
|
CSCed93611
|
The line directory number labels are not aligned on the phone screen while operating in SRST mode.
Workaround: None
|
CSCed93689
|
Onhook dialing does not work in SRST mode.
Workaround: Go offhook before dialing calls.
|
CSCed95394
|
A Cisco IP phone might crash while processing a service URL response to an XML graphic object.
Workaround: None
|
CSCee00566
|
When line 1 has an active call and line 2 receives an incoming call, the Cisco IP Phone takes 5-6 seconds before changing the focus to line 2 so that the incoming call can be answered.
Workaround: Wait 5-6 seconds for the phone to change the focus to the second line, then press the Answer softkey to place the first call on hold and answer the incoming call. Also, you can press the line 2 button, which places the first call on hold, to answer the incoming call.
|
CSCee04801
|
When you answer a call by using the line button on Cisco IP Phone 7960 or 7040 that is using firmware release 6.02 on Cisco CallManager 3.3(2), the speaker does not activate. The only way to answer the call is with the Answer softkey.
Workaround: Downgrade to firmware release 5.04.
|
CSCee08285
|
Cisco IP Phones configured on Cisco CallManager Release 3.3(3) display different conference messages than the conference messages that display on Cisco IP Phones configured on Cisco CallManager 4.0(1).
Workaround: None
|
CSCee09510
|
When the DHCP server is disabled, Cisco IP Phones intermittently display the error message, "File not Found." This happens with Cisco IP Phone firmware, release 6.0(2.1) and Cisco CallManager, Release 3.3(3).
Workaround: You must manually insert the phone in Cisco CallManger for it to register properly.
|
CSCee09851
|
The Cisco IP Phone registers to SRST when the security mode authentication (AUTH) and DHCP are disabled.
Workaround: None
|
CSCee14113
|
The Cisco IP Phone does not use the dynamic TFTP address in a SIP<MAC> configuration file when the phone is trying to dual boot from SCCP to SIP.
Workaround: None
|
CSCee10794
|
When Cisco CallManager publisher fails over to the Cisco CallManager subscriber and then falls back to publisher, some of the phones randomly reset. This happens with Cisco CallManager, Release 3.3(3) SR4a and the Cisco IP Phone 7960.
Workaround: None
|
CSCee11064
|
When a Cisco IP Phone 7960/40 downgrades firmware from release 6.0(2) to 5.0(5), the phone tones are corrupted. The "call forward all" tone is loud and high pitched and dial tone is either high pitched or almost inaudible.
Workaround: To return to the normal phone tones, downgrade the phone firmware to release 5.0(4) then upgrade to 5.0(5).
|
CSCee11093
|
The Cisco IP Phone receives a call that is not answered. Cisco CallManager displays "(Number) Missed Calls" on the phone to inform the user of the missed calls. If the phone has an idle URL configured to display a message on the phone, the "Missed Calls" message is overwritten by the idle URL message. Users are unable to determine if they have any missed calls.
Workaround: Downgrade Cisco IP Phones to prior version of the firmware.
|
CSCin66926
|
The caller that activated CallBack receives the CallBack alert, but the CallBack notification does not display when the called party becomes available. This happens when the Cisco IP Phone displays pre-dialed digits on the phone screen.
Workaround: None.
|
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/index.html
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