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Table Of Contents
Cisco IP Phone 7910G Series Release Notes for Firmware Release 5.0(7)
Configurable SRST Router Fallback Waiting Period
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco IP Phone 7910G Series Release Notes for Firmware Release 5.0(7)
For Cisco CallManager Versions 4.1, 4.0, 3.3, 3.2, and 3.1
May, 2005
Use these release notes with P00405000700 firmware releases for the Cisco IP Phone 7910G series. This firmware version is compatible with all versions of Cisco CallManager Versions 4.1, 4.0, 3.3, 3.2, and 3.1.
Note
Firmware Release 5.07 does not support any of the new phone features that are available with Cisco CallManager 4.1 or 4.0. For a list of the new features, refer to the Release Notes for Cisco CallManager Release 4.1(3) or Release 4.0(2).
You might need to notify your Cisco IP Phone users about some of the information provided in this document. These release notes provide the following information:
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Related Documentation
Refer to these documents for more information about the Cisco IP Phone 7910 and Cisco CallManager.
Cisco IP Phone Administration Guide for Cisco CallManager, Models 7960G, 7940G, and 7910
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Getting Started with the Cisco IP Phone 7910 Series Guide
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Customizing your Cisco IP Phone on the Web
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco CallManager System Guide
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager Administration Guide
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager Serviceability Guide
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco CallManager Troubleshooting Guide
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Release Notes for Cisco CallManager
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Release Information
The following section provides information about changes in this firmware release.
Configurable SRST Router Fallback Waiting Period
When a Cisco IP Phone loses its connection to the Cisco CallManager server, the connection fails over to an Survivable Remote Site Telephony (SRST) router. After a failover to an SRST router, the phone will monitor the links to the Cisco CallManager servers to which the phone can register. When a server has been available for two minutes, by default, the phone will fall back from the router to that server.
You can change this default time by specifying another value for the station connection monitor duration parameter in Cisco CallManager Administration. For more information, refer to Cisco CallManager Administration Guide.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for known and resolved problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow this procedure:
Step 1
Step 2
Step 3
To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.
Resolved Problems
Table 1 describes the problems that were resolved since the last release and provides the link to the release note enclosure in Software Bug Toolkit.
Table 1 Resolved Problems
CSCee49688
The Cisco IP Phone 7910 firmware parses the configuration file incorrectly.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee49688
CSCee57022
Cisco IP Phones should update firmware when there is a new Cisco CallManager release or an IP phone firmware upgrade.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee57022
CSCee67437
When users place calls between Cisco IP Phones, the audio has an echo that fades in and out.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee67437
CSCee81241
When using DHCP Option 66, the Cisco IP Phone continues to display "Configuring IP" when getting load information from Cisco CallManager.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee81241
CSCee86360
Cisco IP Phone performance is slow when both the data and voice VLAN are tagged as 802.1q.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee86360
CSCee93960
The Call Waiting feature does not work on the Cisco IP Phone 7910.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee93960
CSCee94518
When access is disabled to the Cisco IP Phone Settings menu, users cannot adjust the phone ring volume.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee94518
CSCef01348
After pressing **# on the keypad of a Cisco IP Phone, several numeric keys do not respond for up to 10 seconds.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef01348
CSCef16423
The Cisco IP Phone fails to start when the wrong load ID is listed on the Phone Configuration page in Cisco CallManager.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef16423
CSCef35548
Cisco IP Phone 7910 sends a "StationAlarm" with incorrect text if it does not receive a "StationRegisterAck" from Cisco CallManager.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef35548
CSCef53862
When the handset volume level is set at maximum the user can hear faint audio in the speaker while using handset.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef53862
CSCef81986
When the ringer duration is set in Cisco CallManager Administration and the phone registers with Cisco CallManager 4.0, the ringer duration setting is ignored.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef81986
CSCef85881
Cisco IP Phone 7910 drops the first call when the user presses the line button to answer the second call.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef85881
CSCeg12581
When the Cisco IP Phone 7910 puts a conference call on hold, the phone does not display the called and calling names, only the called and calling numbers.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg12581
CSCeg24656
When users dial and press two keys at the same time (known as key rollover), the Cisco IP Phone 7910 misses some dialed digits.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg24656
CSCeg56703
When the user answers a Call Waiting call on a Cisco IP Phone 7910, there is a delay before the user hears the audio.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg56703
CSCeh01099
The Cisco IP Phone 7910 voice quality is degraded and the remote party hears an echo.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeh01099
CSCsa79652
When the Cisco IP Phone 7910 has a 24-digit directory number, and the user forwards calls to a 9-digit telephone number, the phone reboots.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa79652
CSCsa79530
The Cisco IP Phone 7910 displays the connected call information incorrectly.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa79530
CSCsa80688
The Cisco IP Phone 7910 does not display that an intercluster call is forwarded.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa80688
Known Problems
Table 2 describes the problems that are known to exist in this release and provides the link to the release note enclosure in Software Bug Toolkit.
Table 2 Known Problems
CSCsa91975
The Cisco IP Phone 7920 does not display a 30-character calling name correctly.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa91975
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation DVD
Cisco documentation and additional literature are available in a Documentation DVD package, which may have shipped with your product. The Documentation DVD is updated regularly and may be more current than printed documentation. The Documentation DVD package is available as a single unit.
Registered Cisco.com users (Cisco direct customers) can order a Cisco Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/
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Documentation Feedback
You can send comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one that has the most recent creation date in this public key server list:
http://pgp.mit.edu:11371/pks/lookup?search=psirt%40cisco.com&op=index&exact=on
In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco Technical Support provides 24-hour-a-day, award-winning technical assistance. The Cisco Technical Support Website on Cisco.com features extensive online support resources. In addition, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not hold a valid Cisco service contract, contact your reseller.
Cisco Technical Support Website
The Cisco Technical Support Website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, 365 days a year, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support Website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the Related Documentation section.
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, TeleRouter, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0502R)
Copyright © 2005, Cisco Systems, Inc.All rights reserved.
