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Table Of Contents
Image Authentication and Signed Binary Files
Cisco IP Phone 7914 Expansion Module
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 5.0(6) for Cisco CallManager Versions 3.1, 3.2, and 3.3
Use these release notes with the P00305000600 and P00405000600 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series. These firmware versions are compatible with all versions of Cisco CallManager Release 3.1, 3.2, and 3.3.
These release notes provide the following information:
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Obtaining Technical Assistance
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Documentation Roadmap
Refer to these documents for more information about the Cisco IP Phones 7960, 7940, 7910, and Cisco CallManager.
New and Changed Information
The following sections provide information about changes in this firmware release.
New Software Features
The following new software features are supported in the P00305000600 and P00405000600 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.3, 3.2, and 3.1.
Image Authentication and Signed Binary Files
Cisco has added image authentication to its various IP phone protocols. The addition of image authentication prevents tampering with the binary image prior to it being loaded into the phone. Any tampering with the image causes the phone to fail the authentication process and reject that image. The image authentication occurs through signed binary files.
The P00305000600 and P00405000600 firmware releases do not use regular binary files, as did previous releases, but only use signed (authenticated) binary files. This step improves IP phone security on the Cisco IP Phone models 7910 and 7940/60.
Note
You must upgrade the Cisco IP Phone 7914 Expansion Module to firmware release S00103020003 before you install the authenticated 7940/60 phone load.If you revert the cluster to Cisco CallManager Release 3.1 or 3.2, the P00305000600 or P00405000600 firmware release will function on these Cisco CallManager versions. If you have an unsigned default firmware image, the IP phone will be unsuccessful in its attempt to load the default image (because it is not signed), and will display the "file not found" message on the LCD screen. The Cisco IP Phone will then log an error of "file not found" in the CCM event log, but will continue to function by using the P00305000600 or P00405000600 firmware image that was previously installed on the phone.
Cisco will provide all defect fixes for Cisco CallManager 3.1, 3.2, and 3.3 firmware loads in firmware load P00305000600 and P00405000600 and later.
Cisco IP Phone 7914 Expansion Module
If you are using the Cisco IP Phone 7914 Expansion Module, you must upgrade the Expansion Module to firmware release S00103020003 before you install the firmware release 5.0(6) for the Cisco IP Phone models 7940 and 7960. You can download the installation program, which is named cmterm-7914.S001-3-2-3.exe, from CCO at the same location as the installer for the 5.0(6) software.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
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You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1
Step 2
Step 3
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl
Known Problems
Table 1 describes the problems that are known to exist in this release and provides the link to the release note enclosure in Software Bug Toolkit.
Table 1 Known Problems
CSCed25087
Edit Dial incorrectly shows the Directories icon.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed25087&Submit=Search
CSCed48018
The Barge softkey and "In Use Remote" message are seen for a split second, even though Barge is disabled.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed48018&Submit=Search
CSCed78509
The Group Pickup feature does not work on a Cisco IP Phone when the phone is in Call Forward All (CallFwdAll) state and registered with CallManager Express.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed78509&Submit=Search
CSCee11240
File linkage gives incorrect behavior for idle URL *.asp file.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee11240&Submit=Search
CSCee19817
The fourteenth digit disappears in the Cisco IP Phone Call Forward All display after resetting the device from Cisco CallManager Administration page.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee19817&Submit=Search
CSCee24486
Repeatedly pressing the Directories button on a Cisco IP Phone 7960 will occasionally cause the Services URL to open instead of the list of Directories.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee24486&Submit=Search
CSCee41468
Cisco IP Phones do not play audio for a valid RTP stream.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee41468&Submit=Search
CSCee47076
On a Cisco IP Phone 7960 with attached Expansion Module 7914, the call bubble for a line does not display properly under some conditions.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee47076&Submit=Search
CSCee57022
Cisco IP Phones should update firmware when there is a new Cisco CallManager release or an IP phone firmware upgrade.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee57022&Submit=Search
CSCee66239
When searching the corporate directory from the phone, the search always has the word "dial" appended to the query.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee66239&Submit=Search
CSCee66292
Audio from the speakerphone microphone is heard in the headset ear piece after a Cisco IP Phone is reset.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee66292&Submit=Search
CSCee70181
The Cisco IP Phone displays "HTTP File Error" when trying to use the Services or Directories button. Or, the phone displays "File Create Err" when trying to upgrade or downgrade the phone load.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee70181&Submit=Search
CSCee81241
When using DHCP Option 66, the Cisco IP Phone continues to display "Configuring IP" when getting load information from Cisco CallManager.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee81241&Submit=Search
CSCee82389
After using I-button Help on the Cisco IP Phone, the phone displays a different screen than the screen where you selected I-button Help.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee82389&Submit=Search
CSCee83037
When you use the Calendar service on the Cisco IP Phone, the Update softkey does not function.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee83037&Submit=Search
CSCee86360
Cisco IP Phone performance is slow when both the data and voice VLAN are tagged as 802.1q.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee86360&Submit=Search
CSCee87641
The Cisco IP Phone's interval of cadence is not compliant with Japanese industry standard.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee87641&Submit=Search
CSCee93948
The Cisco IP Phones do not register to Cisco CallManager because the TFTP server selection order is wrong.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee93948&Submit=Search
CSCee94604
The Cisco IP Phone handset volume is very loud which causes the speaker's voice to echo.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee94604&Submit=Search
CSCef01348
After pressing **# on the keypad of a Cisco IP Phone, several numeric keys do not respond for up to 10 seconds.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef01348&Submit=Search
CSCef07576
The Directory URL changes when there is a failover from the Cisco CallManager publisher to the subscriber server.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef07576&Submit=Search
CSCin66926
Callback notification does not display when the caller used predialed digits.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin66926&Submit=Search
CSCin76767
When entering values in a CiscoIPPhoneInput page, the user cannot enter the default value of 32 characters.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCin76767&Submit=Search
Resolved Problems
Table 2 describes the problems that were resolved since the last release.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://cisco.com/univercd/cc/td/doc/pcat/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
CCSP, the Cisco Square Bridge logo, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0406R)
Copyright © 2004 Cisco Systems, Inc. All rights reserved.
