Table Of Contents
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 5.0(5) for Cisco CallManager Versions 3.1, 3.2, and 3.3
Documentation Roadmap
New and Changed Information
New Software Features
Image Authentication and Signed Binary Files
Cisco IP Phone 7914 Expansion Module
Known and Resolved Problems
Known Problems
Resolved Problems
Obtaining Documentation
Cisco.com
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 5.0(5) for Cisco CallManager Versions 3.1, 3.2, and 3.3
Use these release notes with the P00305000500 and P00405000500 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.3. These firmware versions are compatible with all versions of Cisco CallManager Release 3.1, 3.2, and 3.3.
These release notes provide the following information:
•
Documentation Roadmap
•New and Changed Information
•Known and Resolved Problems
•Obtaining Documentation
•Documentation Feedback
•Obtaining Technical Assistance
•Obtaining Additional Publications and Information
Documentation Roadmap
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager System Guide
•Cisco CallManager Administration Guide
•Cisco CallManager Serviceability Guide
•Cisco CallManager Troubleshooting Guide
•Release Notes for Cisco CallManager
•Cisco IP Phone User Guides and Quick Reference Cards—available online (see the URLs below).
Obtain information about Cisco IP Telephony at the following URLs:
• Cisco IP Phone information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/index.htm
• Cisco CallManager information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ index.htm
New and Changed Information
The following sections provide information about changes in this firmware release.
New Software Features
The following new software features are supported in the P00305000500 and P00405000500 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.3, 3.2, and 3.1.
Image Authentication and Signed Binary Files
Cisco has added image authentication to its various IP phone protocols. The addition of image authentication prevents tampering with the binary image prior to it being loaded into the phone. Any tampering with the image causes the phone to fail the authentication process and reject that image. The image authentication occurs through signed binary files.
The P00305000500 and P00405000500 firmware releases do not use regular binary files, as did previous releases, but only use signed (authenticated) binary files. This step improves IP phone security on the Cisco IP Phone models 7910 and 7940/60.
Note After you have installed the P00305000500 or P00405000500 firmware release, you cannot install any unsigned release on the phone. You can upgrade to newer signed (authenticated) releases, or downgrade to older signed releases (such as P00305000101) but be aware that only signed images will function on the phone.
You must upgrade the Cisco IP Phone 7914 Expansion Module to firmware release S00103020003 before you install the authenticated 7940/60 phone load.
If you revert the cluster to Cisco CallManager Release 3.1 or 3.2, the P00305000500 or P00405000500 firmware release will function on these Cisco CallManager versions. If you have an unsigned default firmware image, the IP phone will be unsuccessful in its attempt to load the default image (because it is not signed), and will display the "file not found" message on the LCD screen. The Cisco IP Phone will then log an error of "file not found" in the CCM event log, but will continue to function by using the P00305000500 or P00405000500 firmware image that was previously installed on the phone.
Cisco will provide all defect fixes for Cisco CallManager 3.1, 3.2, and 3.3 firmware loads in firmware load P00305000500 and P00405000500 and later.
Cisco IP Phone 7914 Expansion Module
If you are using the Cisco IP Phone 7914 Expansion Module, you must upgrade the Expansion Module to firmware release S00103020003 before you install the firmware release 5.0(5) for the Cisco IP Phone models 7940 and 7960. You can download the installation program, which is named cmterm-7914.S001-3-2-3.exe, from CCO at the same location as the installer for the 5.0(5) software.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Known Problems
Table 1 describes the problems that are known to exist in this release.
Table 1 Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCec42265
|
Cannot change the software (SW) port configuration on a Cisco IP Phone 7910
|
On a Cisco IP Phone 7910 with a PC port, when you open the menu to modify the SW port configuration, the PC port appears. On a phone with no PC port, the SW port does not appear.
Workaround: None
|
CSCec65624
|
Cisco IP Phone can display "Configuring IP" and then become inoperable.
|
After sitting idle for several days, the Cisco IP Phone begins to resynchronize with the DHCP server, displays "Configuring IP," and then becomes inoperable.
Workaround: None
|
CSCec80038
|
When the ECT agent transfers a call, the Cisco IP Phone freezes and reboots.
|
When Enterprise Class Teleworker (ECT) CAD/CTIO desktop agents use the CTI soft button on the application to transfer a caller to another extension, the agent's phone freezes and reboots during the call transfer operation. This problem affects the ECT phones on VPN and cable links.
Workaround: ECT agents should use the Transfer button on the phone to transfer a call.
|
CSCed25087
|
EditDial incorrectly shows the Directories icon.
|
When the EditDial softkey is pressed, the Directories icon is incorrectly displayed.
Workaround: None.
|
CSCed44601
|
Cisco IP Phone does not send a DHCP Release message.
|
Cisco IP Phone does not send a DHCP Release message to the data VLAN when the phone gets a voice VLAN. This problem can waste IP addresses for data VLAN in DHCP server.
Workaround: None
|
CSCed51778
|
Using the Update softkey on an HTTP object results in unexpected behavior.
|
When using the Update softkey that appears with an XML screen, a "Host not found" message appears or a previously accessed URL appears. Update should refresh and reload the current URL.
Workaround: None
|
CSCed59788
|
An HTTP error results when accessing a phone service by using a Service URL button.
|
After a service URL button is assigned to a phone, the first time the user presses the button to access the service an HTTP error (8) results.
Workaround: Press Cancel and use the service URL button again. You can access the service with no problems.
|
CSCed62248
|
Cisco IP Phone 7960 does not attempt to use the secondary (Domain Name Service) DNS server.
|
When the Cisco IP Phone 7960 is registering and booting up, it does not use the second DNS server when first DNS server is down. The phone displays "Host not found" for services that use DNS.
Workaround: Use IP addresses when configuring XML services and the directory.
|
CSCed77772
|
The Cisco IP Phone sends dot1q frames that do not contain the voice VLAN ID (VVID)
|
Cisco IP Phones connected to a VLAN Management Policy Server (VMPS) ports on a Cisco Catalyst 6000 that is set to dynamic membership are blocked from the voice VLAN.
Workaround: Do not configure the VMPS port for dynamic membership
|
CSCed85049
|
Cisco IP Phone 7960 ignores packets from some source addresses.
|
A Cisco IP Phone might not register with the Cisco CallManager or establish a TCP connection (such as an IP Phone Service) when the device to which the phone is trying to connect has a specific IP address.
Workaround: Change the IP address of the Cisco CallManager and any other servers to which the phone must establish a TCP connection, such as IP Phone services, to be on an address that would not be a broadcast address when using the subnet mask of the phone.
|
CSCed95394
|
A Cisco IP Phone might crash while handling a service URL.
|
A Cisco IP phone might crash while processing a service URL response to an XML graphic object.
Workaround: None
|
CSCin66926
|
Callback notification does not display when the caller used predialed digits.
|
The caller that placed a call and activated the Callback receives the Callback alert, but the Callback notification information does not display when the called party becomes available. This happens when the caller used previously dialed digits.
Workaround: None
|
CSCin69586
|
Providing a softkey to move from one Cisco IP Phone input page to another input page fails.
|
When using a softkey to move from one Cisco IP Phone input page to another, the screen blanks out.
Workaround: None
|
Resolved Problems
Table 2 describes the problems that were resolved since the last release.
Table 2 Resolved Problems
Bug ID
|
Summary
|
CSCeb14666
|
Microphone for Cisco IP Phone 7940/60 is not sensitive enough.
|
CSCec38422
|
Extra noise associated with DTMF key presses is audible to the far-end user.
|
CSCec48568
|
A popping sound might be heard when answering an incoming call.
|
CSCec60095
|
Cisco IP Phone can reset when the "Missed Calls" list is displaying and the user presses keypad button.
|
CSCec61572
|
When going off-hook with the handset, the Cisco IP Phone displays the previous DTMF digits.
|
CSCec66695
|
Incorrect domain name resolution from a configured services URL.
|
CSCec73028
|
An XML application that works with Cisco Callmanager 3.3(2) may not work correctly in Cisco Callmanager 3.3(3)
|
CSCec80765
|
Translation patterns do not correctly display the translated number.
|
CSCed00787
|
DNS names that begin with a numeric character are not processed correctly.
|
CSCed02271
|
The Cisco IP Phone 7960 resets after a call is dropped in fast mode between an IP port and a CTI port using the Dynamic Registration Port (DRP) setting.
|
CSCed02414
|
The Cisco IP Phone 7960G randomly unregisters and reregisters with Cisco CallManager when connected to a Cisco Catalyst 3524XL switch.
|
CSCed02740
|
The Cisco IP Phone 7960 reboots when XML URLs are invoked by pressing the Messages button.
|
CSCed09375
|
The Services menu unexpectedly closes on the Cisco IP Phone.
|
CSCed17204
|
An idle timeout is being used for pushed URLs.
|
CSCed17221
|
Pressing the Cancel softkey from the EditDial display deletes digits.
|
CSCed20153
|
A file push that is executed to a Cisco IP Phone 7960/40 while in a Settings menu results in a corrupted display.
|
CSCed28943
|
Cisco PIX Firewall drops TFTP traffic with extra last byte 0x80 from the Cisco IP Phone 7960.
|
CSCed29946
|
The Cisco IP Phone handset or headset microphone volume is too low or too high.
|
CSCed35074
|
Precedence Call Waiting does not work on the IP Phone sometimes.
|
CSCed37936
|
Non-English caller ID garbles the display on the IP Phone 7910.
|
CSCed43683
|
The Cisco IP Phone 7960/40 user cannot answer a call by using the handset when using the Directory screen.
|
CSCed43986
|
Priority 0 URL push cannot execute when the Directory screen is in use.
|
CSCed44128
|
IP Phone services do not respond after an XML parser error (4).
|
CSCed49577
|
The Placed Calls list has duplicate entries.
|
CSCed52479
|
Cisco Conference Connection service on the Cisco IP Phone 7960/7940 causes hanging or "Host not found" error.
|
CSCed81714
|
The Cisco IP Phone closes the connection while registering with Cisco CallManager which results in reset problems.
|
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
http://www.cisco.com/tac
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:
http://www.cisco.com/go/marketplace/
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://cisco.com/univercd/cc/td/doc/pcat/
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/ipj
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
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Copyright © 2004 Cisco Systems, Inc. All rights reserved.
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