Table Of Contents
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 5.0(4) for Cisco CallManager Versions 3.1, 3.2, and 3.3
Documentation Roadmap
New and Changed Information
New Software Features
Image Authentication and Signed Binary Files
Known and Resolved Problems
Obtaining Documentation
Cisco.com
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco TAC Website
Opening a TAC Case
TAC Case Priority Definitions
Obtaining Additional Publications and Information
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 5.0(4) for Cisco CallManager Versions 3.1, 3.2, and 3.3
Use these release notes with the P00305000400 and P00405000400 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.3. These firmware versions are compatible with all versions of Cisco CallManager Release 3.1, 3.2, and 3.3.
These release notes provide the following information:
•
Documentation Roadmap
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager System Guide
•Cisco CallManager Administration Guide
•Cisco CallManager Serviceability Guide
•Cisco CallManager Troubleshooting Guide
•Release Notes for Cisco CallManager
•Cisco IP Phone User Guides and Quick Reference Cards—available online (see the URLs below).
Obtain information about Cisco IP Telephony at the following URLs:
• Cisco IP Phone information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
• Cisco CallManager information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/
New and Changed Information
New Software Features
The following new software features are supported in the P00305000400 and P00405000400 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.3, 3.2, and 3.1.
Image Authentication and Signed Binary Files
Cisco has added image authentication to its various IP phone protocols. The addition of image authentication prevents tampering with the binary image prior to it being loaded into the phone. Any tampering with the image causes the phone to fail the authentication process and reject that image. The image authentication occurs through signed binary files.
The P00305000400 and P00405000400 firmware releases do not use regular binary files, as did previous releases, but only use signed (authenticated) binary files. This step improves IP phone security on the Cisco IP Phone models 7910 and 7940/60.
Note After you have installed the P00305000400 or P00405000400 firmware release, you cannot install any unsigned release on the phone. You can upgrade to newer signed (authenticated) releases, or downgrade to older signed releases (such as P00305000101) but be aware that only signed images will function on the phone.
If you are using the Cisco IP Phone 7914 Expansion Module, you must upgrade the Expansion Module to firmware release S00103020003 before you install the authenticated 7940/60 phone load.
If you revert the cluster to Cisco CallManager Release 3.1 or 3.2, the P00305000400 or P00405000400 firmware release will function on these Cisco CallManager versions. If you have an unsigned default firmware image, the IP phone will be unsuccessful in its attempt to load the default image (because it is not signed), and will display the "file not found" message on the LCD screen. The IP Phone will then log an error of "file not found" in the CCM event log, but will continue to function by using the P00305000400 or P00405000400 firmware image that was previously installed on the IP phone.
Cisco will provide all defect fixes for Cisco CallManager 3.1, 3.2, and 3.3 firmware loads in firmware load P00305000400 and P00405000400 and later.
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Table 1 describes the problems that were resolved since the last release; Table 2 describes the problems that are known to exist in this release.
Table 1 Resolved Problems
Bug ID
|
Summary
|
CSCdu80897
|
When the Cisco IP Phone displays the "missed calls" message, the call information for the next incoming call is not displayed on the phone.
|
CSCea57934
|
When on-hook dialing is used, the first digit that is dialed is sent twice by the
Cisco IP Phone. This behavior might be misleading to some CTI applications.
|
CSCeb19350
|
If a Personal Address Book entry has more than 30 characters in the Nickname field, the Cisco IP Phone 7960 cannot display information for that user.
|
CSCeb35494
|
After entries are added to the Personal Address Book, access to those entries
intermittently fails.
|
CSCeb46102
|
If the primary Cisco CallManager fails during a conference call, the Cisco IP Phone might not send "ICMP Port Unreachable" messages to the conference bridge when
specific third party conference bridge equipment is used.
|
CSCeb59403
|
When an XML corporate logo is active on a Cisco IP Phone that is running on Cisco CallManager 3.3(2)spC and the user goes off-hook, the phone automatically dials the first programmed Fast Dial number.
|
CSCeb63082
|
When the headset on the Cisco IP Phone is disabled from the Phone Configuration page, the headset is enabled after the phone is reset.
|
CSCeb69347
|
The Cisco IP Phone 7910 displays an incorrect message when using Call Park functionality.
|
CSCeb79664
|
The ringer sound on the Cisco IP Phone does not use the ring type configured when the ring type is set to "default" while the phone is in the ring-in state.
|
CSCeb81201
|
The Cisco IP Phone fails to load with the signed image after Cisco CallManager is upgraded to version 3.3.
|
CSCeb82780
|
A DSP mismatch with the signed image results in Cisco IP Phone upgrade failure.
|
CSCeb82811
|
The Cisco IP Phone cannot detect some invalid IP address/subnet mask combinations (such as those addresses that end in zero or the subnet broadcast address).
|
CSCeb83474
|
After the primary Cisco CallManager fails over to the secondary Cisco CallManager, the Cisco IP Phone displays part of the phone number that was dialed prior to the failover.
|
CSCeb87436
|
A pre-dialed number is not dialed and the "AutoDial Canceled" message is displayed on a multi-line Cisco IP Phone 7960 if the user pre-dials the number during an incoming call and then attempts to go off-hook (by pressing the Speaker button, the Dial softkey, or by using the handset).
|
CSCeb87453
|
If a user pre-dials digits while a call is incoming on a shared line and the incoming call hangs up, the pre-dialed digits disappear and must be redialed.
|
CSCeb87734
|
Following a power cycle or a load upgrade, the Cisco IP Phone displays the "DSP Keepalive Timeout" message on the LCD screen and the phone cannot be used to make phone calls.
|
CSCec00569
|
In certain situations, the Cisco IP Phone running firmware version P00303030401 on Cisco CallManager 3.3(3) does not properly handle cookies.
|
CSCec02600
|
If the Domain Name Server (DNS) query returns more than one result, the Cisco IP Phone does not process http requests for XML services.
|
CSCec16991
|
A DSP error is displayed on the Cisco IP Phone when it is called and included as a participant in a conference, and then the conference is completed.
|
CSCec29335
|
Mute functionality remains active when switching audio paths (such as when switching from headset to handset).
|
CSCec41447
|
The Cisco IP Phone does not respond to a CDP trigger when a voice VLAN is not configured.
|
CSCec55344
|
The Cisco IP Phone might experience audio loss and repeated words when using Cisco Conference Connection.
|
CSCec78046
|
The Cisco IP Phone experiences a low memory condition after responding to more than 50 XML push requests.
|
CSCec78423
|
The Cisco IP Phone resets after the Dial Softkey is pressed and the "No Records Match" message is returned from a user search under the Corporate Directory.
|
CSCed01179
|
TCP communications problems between the Cisco IP Phone and the primary Cisco CallManager can result in the phone becoming unresponsive to keypad entries, closing its TCP session, and then reregistering to Cisco CallManager.
|
CSCed09303
|
Under certain conditions, the Cisco IP Phone does not start the keep alive timer and the phone eventually resets.
|
CSCed10907
|
An incoming call cannot be answered on the Cisco IP Phone 7960 while the Services Menu is displayed on the LCD screen.
|
Table 2 Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCeb85080
|
Cisco IP Phone repeatedly displays "DSP Keepalive Timeout" message.
|
On rare occasions, the Cisco IP Phone might repeatedly display the "DSP Keepalive Timeout" message at the time the phone is powered up or during a call.
Workaround: None.
|
CSCec38422
|
Extra noise associated with DTMF key presses are audible to the far-end user.
|
When pressing DTMF keys on the Cisco IP Phone, the far-end user hears extra noise along with the DTMF keypad tones.
Workaround: None.
|
CSCec42187
|
Manager phone displays incorrect number of missed calls when using the Immediate Divert feature.
|
The Cisco IP Phone does not correctly display the number of missed calls when using Cisco IP Manager Assistant (Cisco IPMA) with the Immediate Divert feature.
Workaround: None.
|
CSCec48568
|
A popping sound might be heard when answering an incoming call.
|
The Cisco IP Phone 7960/7940 might generate an audible popping sound when an incoming call is answered by pressing the Answer softkey or the line button.
Workaround: None.
|
CSCec60095
|
IP Phone reset can occur when "Missed Calls" list is displayed while a keypad button is pressed.
|
The Cisco IP Phone might reset when the "Missed Calls" list is displayed on the LCD screen, and when a keypad button, such as "9" or the Messages button, is pressed.
Workaround: Exit the "Missed Calls" list before pressing any buttons.
|
CSCec61572
|
IP Phone displays previous DTMF digits if it goes off-hook using the handset.
|
When an incoming call is answered using the handset and the keypad is used to enter digits on the Cisco IP Phone, the digits are displayed on the LCD screen after the call is ended and the phone goes off-hook to make a new call.
Workaround: None.
|
CSCec66695
|
Incorrect domain name resolution from a configured Services URL.
|
The Cisco IP Phone does not successfully resolve the domain name for a configured Services URL if the URL parameter does not include the full path (for example, http://xxx.com/).
Workaround: Configure the full path in the URL.
|
CSCec67899
|
The Cisco IP Phone does not send basic authentication information.
|
When authentication is requested by an IP Phone service, the Cisco IP Phone does not submit the username and password that was entered by the user for authentication purposes.
Workaround: Input the username and password again when requested on the phone's LCD screen.
|
CSCec73028
|
Refresh HTTP header with idle URL does not work.
|
A customer-written XML application might not work correctly on the Cisco IP Phone running
Cisco CallManager 3.3(3) unless a URL is configured in the refresh header.
Workaround: Configure a URL in the refresh header in the XML page.
|
CSCec80038
|
Enterprise Class Teleworker (ECT) CTI/SCCP traffic causes the Cisco IP Phone to reboot and/or freeze during call transfer.
|
The ECT agent's Cisco IP Phone might freeze and/or reboot while transferring a call to another agent's phone if the agent uses the CAD/CTIOS desktop application CTI transfer button on the agent desktop application to perform the transfer.
Workaround: Use the Cisco IP Phone's buttons to transfer calls.
|
CSCec80765
|
Translation patterns do not correctly display the translated number.
|
When a translation pattern is configured on the Cisco IP Phone, the phone might display the actual number that is dialed instead of the translated number.
Workaround: Do not configure a translation pattern.
|
CSCed00787
|
DNS names that begin with a numeric character are not processed correctly.
|
The Cisco IP Phone might not successfully process DNS names that are configured to begin with a numeric character.
Workaround: Do not configure a Cisco Call Manager server name to begin with a numeric character.
|
CSCed02414
|
The Cisco IP Phone 7960G frequently unregisters and reregisters to Cisco CallManager.
|
The Cisco IP Phone 7960G temporarily loses its connectivity to Cisco CallManager when the phone switches between the voice VLAN and the native VLAN.
Workaround: Use other Cisco IP Phones when you are configuring a voice VLAN.
|
CSCed02740
|
The Cisco IP Phone 7960 reboots when XML URLs are invoked by pressing the Messages button.
|
In certain situations, the Cisco IP Phone 7960 might reboot when XML URLs are invoked and the user switches between the phone's menus (Services-Messages-Settings-Directories).
Workaround: Do not use the Messages button to assign a URL other than voice mail retrieval.
|
CSCed09375
|
The Services menu unexpectedly closes on the Cisco IP Phone.
|
The Services menu unexpectedly closes on the Cisco IP Phone when a user changes the volume setting while the phone has an open RTP stream and is being refreshed from a link to a page that refreshes itself.
Workaround: None.
|
CSCed13862
|
A very low speaker pop might be audible when the Answer softkey is pressed.
|
When a call is made from one IP Phone to another IP Phone and the Answer softkey is used to answer the incoming call, a low speaker popping sound might be heard on an intermittent basis.
Workaround: Answer calls using the handset to avoid the low speaker popping sound.
|
CSCed17204
|
An idle timeout is being used for pushed URLs.
|
The idle timeout from the configuration file is implemented for pushed URLs, which should not use this value and open immediately when the phone is idle.
Workaround: None.
|
CSCed17221
|
Pressing the Cancel softkey from the EditDial display deletes digits.
|
When the Cancel softkey is pressed from the EditDial display, the digits are erased instead of displaying the previous entry.
Workaround: None.
|
CSCed20153
|
Push executed while in Settings menu results in corrupt display.
|
Pushing an execute request object to the phone, that contains a request to get a CiscoIPPhoneImage object and a MRTPRx URL, from the Settings menu on the Cisco IP Phone results in a corrupted display.
Workaround: None.
|
CSCed25087
|
EditDial incorrectly shows the Directories icon.
|
When the EditDial softkey is pressed, the Directories icon is incorrectly displayed.
Workaround: None.
|
CSCed28943
|
Cisco PIX Firewall drops TFTP traffic from the Cisco
IP Phone 7960 with extra last byte 0x80.
|
The Cisco IP Phone 7960 might not succeed in obtaining its latest configuration if the phone sends TFTP requests with an extra character at the end. (Some PIX firewalls reject TFTP requests with an extra non-null character at the end.) This activity can result in phone upgrade failures, increased configuration and binary image file reload times and outdated configuration files.
Workaround: Disable checking for TFTP packets on the PIX firewall by using the no fixup protocol tftp command.
|
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
http://www.cisco.com
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order annual or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/en/US/partner/ordering/index.shtml
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can send your comments in e-mail to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance.
Cisco TAC Website
The Cisco TAC website (http://www.cisco.com/tac) provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year.
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
The online TAC Case Open Tool (http://www.cisco.com/tac/caseopen) is the fastest way to open P3 and P4 cases. (Your network is minimally impaired or you require product information). After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using these recommendations, your case will be assigned to a Cisco TAC engineer.
For P1 or P2 cases (your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/index.html
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
Feedback
