Table Of Contents
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.3(3) for Cisco CallManager Version 3.3
Documentation Roadmap
Known and Resolved Problems
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Obtaining Additional Publications and Information
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.3(3) for Cisco CallManager Version 3.3
Use these release notes with the P00303030303 and P00403030303 firmware images for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.3. These firmware versions are compatible with all versions of Cisco CallManager Release 3.3.
These release notes provide the following information:
•
Documentation Roadmap
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager System Guide
•Cisco CallManager Administration Guide
•Cisco CallManager Serviceability Guide
•Cisco CallManager Troubleshooting Guide
•Release Notes for Cisco CallManager
•Cisco IP Phone User Guides and Quick Reference Cards—orderable (see the "Obtaining Documentation" section) and online.
Information about Cisco IP Telephony is available at the following URLs:
• Cisco IP Phone information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
• Cisco CallManager information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 1 Log into Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Table 1 describes the problems that were resolved since the last release; Table 2 describes the problems that are known to exist in this release.
Table 1 Resolved Problems
Bug ID
|
Summary
|
CSCdw79582
|
Incoming call does not automatically clear the Idle URL display.
|
CSCdx01752
|
Speakerphone receives a noticeable "pop" sound at beginning and end of the ringback tone.
|
CSCdx71413
|
A URL in the URL field of a custom SoftKeyItem in a CiscoIPPhoneInput object does not work.
|
CSCdz19608
|
In the Russian locale, after pressing the QRT soft key and choosing 3, the last character in the last word does not display.
|
CSCdz25635
|
In response to a NetworkConfigurationX request, the values contained in the
<ProxyServerURL> and <AuthenticationURL> elements are reversed.
|
CSCdz32681
|
In the Japanese locale, the Cisco IP Phone resets if a call whose display ID is longer than 24 Japanese (Hankaku-Katakana) characters is received.
|
CSCdz37285
|
Extension Mobility login in Greek does not display the PIN field.
|
CSCdz53716
|
Cisco IP Phone always sends StationTimeDateReq at 00:00, 10:00, 20:00, which may cause a dial-on-demand routing-configured interface to come up at an unexpected time.
|
CSCdz64753
|
Multicast transmit fails when using load P0303020215.
|
CSCdz64808
|
Ring type display error occurs on Cisco IP Phone 7960.
|
CSCdz65109
|
Cisco IP Phone does not ring on some lines after the ring type has been changed.
|
CSCdz71206
|
Cisco IP Phone displays an empty line with conference on multiple lines.
|
CSCdz81337
|
Cisco IP Phone has an incorrect call progress tone duration.
|
CSCdz82032
|
Cisco IP Phone does not guard against invalid timestamps in the G.729 RTP stream when connected with Cisco Conference Connection.
|
CSCdz84679
|
Cisco IP Phone 7914 Extension Module display is unreadable after the network locale is changed and the phone is reset.
|
CSCdz84738
|
Cisco IP Phone displays "DSP KeepAlive Timeout," and there is one-way audio.
|
CSCdz85700
|
Line icon and Missed Calls display appear distorted after repeated calls are forwarded due to a no answer condition.
|
CSCea03093
|
Cisco IP Phone 7960/7940 that is using load P003030202 cannot resolve the Cisco CallManager host name and therefore does not provide a directory number when operating in Survivable Remote Site Telephony (SRST) mode.
|
CSCea09002
|
Cisco IP Phone should include name query string on help requests.
|
CSCea09124
|
In the Russian locale, the user cannot login to Extension Mobility because the Cisco IP Phone is not properly encoding the user ID in the query string.
|
CSCea10351
|
Cisco IP Phone 7914 Extension Module has no configured lines after the associated Cisco IP Phone 7960 is deleted from Cisco CallManager Administration and then reregisters with Cisco CallManager.
|
CSCea10942
|
Corporate Directory search results omit the 25th character in names with more than 24 characters (only shows characters 1-24 and 26-30).
|
CSCea20258
|
Messages button on a Cisco IP Phone with disabled speaker initiates call to voice mail.
|
CSCea20376
|
Cisco IP Phone does not play a tone when the Mute button is toggled, and the volume key repeats the tone when the volume is being modified.
|
CSCea28342
|
Cisco IP Phone experiences 2-4 second delay in speech cut through from PSTN without MTP in use.
|
CSCea29947
|
UDP checksum is ignored.
|
CSCea32745
|
Cisco IP Phone 7960 may experience TTY performance issues.
|
CSCea35126
|
After accessing help for the directories button (press directories button then the i or ? help button), additional incorrect menu items display at the bottom of the Directories menu.
|
CSCea57305
|
No line information is received for the last line of a Cisco IP Phone 7914 Expansion Module when two 7914s are configured on a Cisco IP Phone 7960.
|
CSCea73013
|
Echo/feedback is heard during at least 2 simultaneous RX and TX multicast.
|
CSCin13495
|
Phone reboots when it is accessing voice mail via Personal Productivity Services.
|
CSCuk39530
|
CiscoIPPhoneImage XML object does not display (Idle URL or HTTP Push).
|
CSCuk43157
|
No ring tone is heard when a call is transferred from a shared line.
|
Table 2 Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdy75335
|
DSP Keepalive Timeout message appears many times per second in Cisco CallManager traces.
|
If you see the following message repeated many times per second in the Cisco CallManager traces: StationInit: 14f73d50 Alarm alarmSeverity=7 text="DSP Keepalive Timeout [0xffff, 0xffff, 0xffff, 0xffff]", then the phone is trying to register with Cisco CallManager, but is failing.
Workaround: None.
|
CSCdz19560
|
Sustained DTMF tone may play if a keypad number and the EndCall soft key are pressed simultaneously.
|
When a keypad button and the EndCall soft key are pressed simultaneously while on handset, the phone plays a sustained DTMF tone but the screen is idle.
Workaround: Press any keypad button while tone is playing.
|
CSCdz52758
|
Cisco IP Phone displays a huge MaxJtr value on the Call Statistics screen and the RxDisc value changes from 0000. The audio may cut out for a period of 1 or 2 seconds.
|
The phone displays a huge MaxJtr value on the Call Statistics screen and the RxDisc value changes from 0000. The audio may cut out for a period of 1 or 2 seconds.
Workaround: None.
|
CSCea56926
|
Cisco IP Phone cannot come up when the Admin VLAN value is the same as the Native VLAN.
|
On a Cisco IP Phone 7960 with phone load P00304000001, the phone will not come up when the Admin VLAN and Native VLAN settings are the same.
Workaround: Delete the Admin VLAN configuration.
|
CSCea67753
|
Cisco IP Phone 7940/7960 does not display registration reject message if autoregistration is disabled.
|
Registration Reject message is not displayed in 7940/7960 if autoregistration is disabled, and there is no DNS entry for Cisco CallManager.
Workaround: Press the settings button and the Exit soft key.
|
CSCea79644
|
Cisco IP Phone on auxiliary VLAN reconfigures IP when link toggles.
|
Cisco IP Phone configured to run on a voice VLAN (auxiliary VLAN) reconfigures IP when the link toggles.
Workaround: None.
|
CSCea81159
|
Exit soft key does not return to the previous screen but instead goes to the root directory.
|
Pressing the Exit soft key does not return the phone display to the upper level of the directory structure/tree; instead, it goes to the root of the directory tree.
Workaround: Use custom soft keys and provide URLs on the Exit soft key that point to the previous page in the hierarchy. For example, add a SoftKeyItem on the second page labeled Exit that has a URL that points to the first page, etc.
|
CSCea86371
|
Short ring occurs when CFNA to a second line on a Cisco IP Phone 7940/60 with 3.3(2)SPB.
|
Using the default load P00303030200, a Cisco IP Phone with the second line under Ring Setting (for both phone Idle & phone Active) set to "Ring," only one short ring occurs instead of a continued ring.
Workaround: None.
|
CSCea87612
|
Line text labels for speed dials on the second Cisco IP Phone 7914 Extension Module disappear when the network locale is changed.
|
The text labels assigned to the speed dials disappear on the second Cisco IP Phone 7914 Extension Module when the network locale is changed. In the case of speed dials without text labels, unreadable directory numbers are displayed.
Condition: This is observed with phone load P00303030301 on CM 3.3(2). The 7914 load is S00103020003.
Workaround: Change the Network and User locales to "none."
|
CSCea89552
|
Phone does not failover to next DNS server on RCODE=Server failure.
|
Cisco IP Phone displays "Host Not Found" on an HTTP request.
Workaround: Correct the server failure condition on the primary DNS server.
|
CSCea90298
|
TFTP server has to be set up again if the wrong phone load is configured in Cisco CallManager.
|
Cisco IP Phones will not register if the wrong phone load is configured and deleted.
Condition: Non-DHCP server setup.
Workaround: Manually setup the TFTP server information in the Cisco IP Phone or use a DHCP server.
|
CSCea90398
|
Deleted user is able to access a Cisco IP Phone.
|
A deleted user is able to access a Cisco IP Phone through http://<ipaddress>/CGI/LineInfo
Workaround: Reset the phone associated with the deleted user.
|
CSCeb04302
|
Cisco IP Phone 7960 does not update its IP address after second DHCP request.
|
A registered Cisco IP Phone 7960 with DHCP enabled has its IP address duplicated by another IP phone. After several unsuccessful attempts to register with Cisco CallManager, the phone sends another DHCP request message to the DHCP server and gets a new IP address. The phone registers to Cisco CallManager using the new IP address, but the previous IP address still shows on the Setting > Network Configuration menu.
Workaround: Reload the phone.
|
CSCeb09560
|
Packet loss experienced on PC port.
|
A PC connected to the switch port on a Cisco IP Phone 7940/7960 may experience slow connection speeds and session timeouts.
Workaround: Use phone load P00303030200.
|
CSCuk35195
|
Large variation in jitter on the speech path from VISM to the phone.
|
A high jitter is seen on speech from VISM to the Cisco IP Phone. Jitter is constant from IP phone to VISM. This problem causes PAMS and PESQ measurements to be low on these calls.
Workaround: None.
|
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
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