Table Of Contents
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.3(2) for Cisco CallManager Version 3.3
Documentation Roadmap
Known and Resolved Problems
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.3(2) for Cisco CallManager Version 3.3
These release notes are for use with the P00303030202 and P00403030202 firmware images for Cisco IP Phone 7960, 7940, and 7910 series running on Cisco CallManager Release 3.3. These firmware versions are compatible with all versions of Cisco CallManager Release 3.3.
These release notes provide:
•
Documentation Roadmap
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager System Guide
•Cisco CallManager Administration Guide
•Cisco CallManager Serviceability Guide
•Cisco CallManager Troubleshooting Guide
•Release Notes for Cisco CallManager
•Cisco IP Phone User Guides and Quick Reference Cards—orderable (see the "Obtaining Documentation" section) and online.
Information about Cisco IP Telephony is available at the following URLs:
• Cisco IP Phone information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
• Cisco CallManager information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/
Known and Resolved Problems
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 1 Log into Cisco.com.
Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Table 1 describes the problems resolved since the last release; Table 2 describes the problems known to exist in this release.
Table 1 Resolved Problems
Bug ID
|
Summary
|
CSCdx71433
|
AXL restart request causes reset.
|
CSCdy46622
|
Intrcpt key looks inactive.
|
CSCdy50584
|
Phone resets with line rate traffic from PC port.
|
CSCdy67668
|
Assistant watch area is corrupted in status window for Japanese locale.
|
CSCdy80226
|
HTTP error [8] after user aborts search of corporate directory.
|
CSCdy81988
|
Phone does not hear DTMF tones generated by other devices.
|
CSCdy89738
|
Answer softkey does not appear when dialing with receiver still on hook.
|
CSCdz07715
|
Voice quality report for last call is incorrect.
|
CSCdz15105
|
The German translation of "Edit Dial" is incorrect.
|
CSCdz22122
|
Phone displays model number and serial number as invalid information.
|
CSCdz22806
|
Some English text in Ringer menu not translated.
|
CSCdz27587
|
Phone will not go off hook when in missed calls directory.
|
CSCdz30824
|
Handset Send Frequency Response and SLR changed.
|
CSCdz36351
|
Phone gets stuck in SRST mode when primary CM DNS cannot be resolved.
|
CSCdz37193
|
Phone does not properly display all available characters when spelling using the keypad.
|
CSCdz39949
|
Prompt has incorrect Greek translation.
|
CSCdz42155
|
Cisco CallManager spelled incorrectly in Network Settings.
|
CSCdz52758
|
Phone displays huge MaxJtr value when RTP SSRC ID and Timestamp change.
|
CSCdz55651
|
Phone incorrectly reports the number of lost packets if no packets received.
|
CSCdz60350
|
Phone resets when the user presses the Dial softkey in the Corporate Directories.
|
CSCdz60918
|
Phone loses tones and ringback after it receives a multicast audio or text message.
|
Table 2 Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdv80061
|
Delay in voice cut-through when using headset on handset port.
|
There is a delay in voice cut-through on both directions when either party is using an external headset device plugged into the handset port.
The above symptom has been noted only on Cisco IP Phone 7960 Series phones with a Netcom MPA II (Multi-purpose Amplifier) with Cisco CallManager Release 3.1 firmware files. The headset is plugged into the Handset port of the phone.
Workaround: Use the handset or the speakerphone.
|
CSCdx82836
|
Sometimes phone shows huge Max Jtr after conference operation.
|
Sometimes IP Phone shows huge Max Jtr after conference operation
Workaround: None.
|
CSCdy34562
|
Poor speakerphone quality.
|
If the speaker is used, quality is poor.
Workaround: None.
|
CSCdy75335
|
DSP Keepalive Timeout, message appears many times per second in Cisco CallManager traces.
|
If you see the following message repeated many times per second in the Cisco CallManager traces: StationInit: 14f73d50 Alarm alarmSeverity=7 text="DSP Keepalive Timeout [0xffff, 0xffff, 0xffff, 0xffff]", then the phone is trying to register with the Cisco CallManager and is failing.
Workaround: None.
|
CSCdz08624
|
Phone is stuck in redirecting when attempting to access services.
|
If the user presses the services button and the services URL Enterprise Parameter is configured to redirect to another URL, the phone displays 'Redirecting' and never displays the services page.
This occurs once every few days and once the problem occurs, it happens every time. Rebooting the phone resolves the issue for a few more days.
Workaround: Change the services URL to directly point to the final web page instead of pointing to a web page that redirects to a second page. For example, if using: http://cm_ip_addr/CCMUser/getservicesmenu.asp change to: http://cm_ip_addr/CCMCIP/getservicesmenu.asp.
|
CSCdz32681
|
Japanese displayID larger than 24 characters resets assistant phone.
|
The assistant phone is reset after it receives a call from the manager phone with a display ID is longer than 24 Japanese characters.
Workaround: Do not specify displayID longer than 24 characters for the Japanese locale.
|
CSCdz53716
|
Phone always sends StationTimeDateReq at 00:00, 10:00, 20:00.
|
Even though the Station Keepalive Interval for the IP phone can be extended to a long time to prevent keepalive packets from keeping an expensive link established, the phone sends a StationTimeDateReq at midnight, 10 am, and 8 pm every day.
Workaround: None.
|
CSCdz64808
|
Ring Type menu shows DN number when ring type changed from default.
|
If users configure six lines on their phone with a different ring tone for each line, the ring type list incorrectly displays another DN.
Workaround : Select the DN that displays on the list and change that DN to the default ring.
|
CSCdz65109
|
Phone does not ring on some lines after ring type changed.
|
After the users change the ring type on all 6 lines in the 7960, some DNs do not ring or they do not have the correct ring type.
Workaround: Select the default ring for all 6 lines.
|
CSCin13495
|
Phone reboots on sending XML request to phone.
|
The phone reboots when using the PPS application to access voicemail.
Workaround: Use load P00303020100 with the PPS application.
|
CSCuk35195
|
Large variation in jitter on speech path from VISM to phone.
|
A high jitter is seen on speech from VISM to the Cisco IP Phone. Jitter is constant from IP phone to VISM. This problem causes PAMS, and PESQ measurements to be low on these calls.
Workaround: None.
|
CSCuk39530
|
CiscoIPPhoneImage XML object does not display (Idle URL or HTTP Push).
|
When a Cisco IP Phone 7940 or 7960 Series phone is idle and the phone retrieves a CiscoIPPhoneImage object with the IDLE URL or in response to a HTTP Push request, the XML object is parsed, loaded and the Title, Prompt, and Soft Keys display, but the image does not.
Workaround: The Image object can return a HTTP Refresh header to force the page to be immediately reloaded. This will force the display of the image.
|
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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