Table Of Contents
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.2(7) for Cisco CallManager Version 3.2
Documentation Roadmap
Known and Resolved Problems
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Obtaining Additional Publications and Information
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.2(7) for Cisco CallManager Version 3.2
Use these release notes with the P00303020700 and P00403020700 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series that are running on Cisco CallManager Release 3.2. These firmware releases are compatible with all releases of Cisco CallManager Release 3.2.
These release notes provide the following information:
•
Documentation Roadmap
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager System Guide
•Cisco CallManager Administration Guide
•Cisco CallManager Serviceability Guide
•Cisco CallManager Troubleshooting Guide
•Release Notes for Cisco CallManager
•Cisco IP Phone User Guides and Quick Reference Cards—orderable (see the "Obtaining Documentation" section) and online.
Information about Cisco IP Telephony is available at the following URLs:
• Cisco IP Phone information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
• Cisco CallManager information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/
Known and Resolved Problems
Known problems (bugs) in Cisco IP Phone firmware are graded according to severity level. These release notes contain descriptions of
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems by using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit, perform the following procedure:
Step 1 Log in to Cisco.com.
Step 2 Choose Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S; then choose Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Table 1 describes the problems that were resolved since the last release; Table 2 describes the problems that are known to exist in this release.
Table 1 Resolved Problems
Bug ID
|
Summary
|
CSCdx01752
|
Speakerphone receives a noticeable "pop" sound at beginning and end of the ringback tone.
|
CSCdy21399
|
Cisco IP Phone displays a random number after call is dropped.
|
CSCdy46939
|
Cisco IP Phone still shows old locale after Alt.TFTP setting is changed.
|
CSCdy70295
|
Cisco IP Phone sends an unused message out of sequence to Cisco CallManager. This does not cause any adverse behavior because Cisco CallManager simply rejects the unused message.
|
CSCdz19560
|
Sustained DTMF tone may play if a keypad number and the EndCall soft key are pressed simultaneously.
|
CSCdz19608
|
In the Russian locale after pressing the QRT soft key and choosing 3, the last character in the last word does not display.
|
CSCdz25635
|
In response to a NetworkConfigurationX request, the values contained in the <ProxyServerURL> and <AuthenticationURL> elements are reversed.
|
CSCdz30859
|
Cisco IP Phone handset Send and Receive response has a faster roll-off at high frequencies.
|
CSCdz32681
|
In the Japanese locale, the Cisco IP Phone resets if a call whose display ID is longer than 24 Japanese (Hankaku-Katakana) characters is received.
|
CSCdz52758
|
Cisco IP Phone displays a huge MaxJtr value on the Call Statistics screen, and the RxDisc value changes from 0000. The audio may cut out for 1or 2 seconds.
|
CSCdz53716
|
Cisco IP Phone always sends StationTimeDateReq at 00:00, 10:00, 20:00, which may cause a dial-on-demand routing-configured interface to come up at an unexpected time.
|
CSCdz64753
|
Multicast transmit fails when using load P0303020215.
|
CSCdz71206
|
Cisco IP Phone displays an empty line with conference on multiple lines.
|
CSCdz73254
|
Cisco IP Phone 7960 with two 7914 expansion modules displays a cursor when a directory search is performed immediately after log in with extension mobility occurs.
|
CSCdz81337
|
Cisco IP Phone has an incorrect call progress tone duration.
|
CSCdz82032
|
Cisco IP Phone does not guard against invalid timestamps in the G.729 RTP stream when connected with Cisco Conference Connection.
|
CSCdz84738
|
Cisco IP Phone displays "DSP KeepAlive Timeout," and there is one-way audio.
|
CSCdz85700
|
Line icon and Missed Calls display appear distorted after repeated calls are forwarded due to a no answer condition.
|
CSCea03093
|
Cisco IP Phone 7960/7940 that is using load P003030202 cannot resolve the Cisco CallManager host name and therefore does not provide a directory number when operating in Survivable Remote Site Telephony (SRST) mode.
|
CSCea10942
|
Corporate Directory search results omit the 25th character in names with more than 24 characters (only shows characters 1-24 and 26-30).
|
CSCea20258
|
Message button on Cisco IP Phone with disabled speaker initiates call to voice mail.
|
CSCea28602
|
Calling party receives echo on an incoming call after the Cisco IP Phone powers up with the handset off-hook and the incoming call is answered using the Answer soft key.
|
CSCin13495
|
Phone reboots when it is accessing voice mail via Personal Productivity Services.
|
Table 2 Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdt95739
|
Caller ID overwrites call parked number.
|
If many calls are incoming to one site, if a call is placed on park and an incoming call comes in immediately, the call park number gets overwritten on the display, and the user cannot note the number.
Workaround: None.
|
CSCdx82836
|
Sometimes phone shows huge Max Jtr after conference operation.
|
Sometimes IP phone shows huge Max Jitter value after conference operation.
Workaround: None.
|
CSCdy67400
|
IP phone that was deleted from Cisco CallManager Administration attempts registration every 5 seconds.
|
If a phone is deleted from the Cisco CallManager database and the phone is DHCP enabled, the application event viewer logs a DeviceTransientConnection every 5 seconds from the same phone. Cisco CallManager traces log the same event every 5 seconds.
Workaround: Remove the phone from the network or enable auto-registration on Cisco CallManager.
|
CSCdy75335
|
DSP Keepalive Timeout message appears many times per second in Cisco CallManager traces.
|
If you see the following message repeated many times per second in the Cisco CallManager traces: StationInit: 14f73d50 Alarm alarmSeverity=7 text="DSP Keepalive Timeout [0xffff, 0xffff, 0xffff, 0xffff]", then the phone is trying to register with Cisco CallManager and is failing.
Workaround: None.
|
CSCdz08624
|
Phone is stuck in redirecting when it is attempting to access services.
|
If the user presses the services button and the services URL Enterprise Parameter is configured to redirect to another URL, the phone displays 'Redirecting' and never displays the services page.
This occurs once every few days and after the problem occurs, it happens every time. Rebooting the phone resolves the issue for a few more days.
Workaround: Change the services URL to directly point to the final web page instead of pointing to a web page that redirects to a second page. For example, if using http://cm_ip_addr/CCMUser/getservicesmenu.asp change to http://cm_ip_addr/CCMCIP/getservicesmenu.asp.
|
CSCea39284
|
LCD on IP phone shows incorrect CFwdAll status.
|
If call forwarding is set by using the CFwdAll soft key on the IP phone and then call forwarding for that phone is disabled via the Cisco CallManager User Options web page, the call forward directive set via soft key still shows on the phone's LCD. After it is disabled in the Cisco CallManager User Options web page, call forwarding will not function, so the display should not show a CFwdAll directive.
Workaround: None.
|
CSCuk35195
|
Large variation in jitter on speech path from VISM to phone.
|
A high jitter occurs on speech from VISM to the Cisco IP Phone. Jitter is constant from IP phone to VISM. This problem causes PAMS and PESQ measurements to be low on these calls.
Workaround: None.
|
CSCuk39530
|
CiscoIPPhoneImage XML object does not display (Idle URL or HTTP Push).
|
When a Cisco IP Phone 7940 or 7960 series phone is idle and the phone retrieves a CiscoIPPhoneImage object with the IDLE URL or in response to an HTTP Push request, the XML object gets parsed, loaded, and the Title, Prompt, and Soft Keys display, but the image does not.
Workaround: The Image object can return an HTTP Refresh header to force the page to be immediately reloaded. This forces the display of the image.
|
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:
http://www.cisco.com/en/US/products/products_catalog_links_launch.html
•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:
http://www.ciscopress.com
•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
http://www.cisco.com/go/packet
•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:
http://www.cisco.com/go/iqmagazine
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:
http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2003, Cisco Systems, Inc.
All rights reserved.
Feedback
