Table Of Contents
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.1(11) for Cisco CallManager Version 3.1
Documentation Roadmap
Known and Resolved Problems
Obtaining Documentation
World Wide Web
Documentation CD-ROM
Ordering Documentation
Documentation Feedback
Obtaining Technical Assistance
Cisco.com
Technical Assistance Center
Cisco TAC Web Site
Cisco TAC Escalation Center
Cisco IP Phone 7960, 7940, and 7910 Series Release Notes for Firmware Release 3.1(11) for Cisco CallManager Version 3.1
These release notes are for use with the P00303010413 and P00403010413 firmware releases for Cisco IP Phone 7960, 7940, and 7910 series running on Cisco CallManager Release 3.1. These firmware versions are compatible with all versions of Cisco CallManager Release 3.1.
These release notes provide:
•
Documentation Roadmap
•Known and Resolved Problems
•Obtaining Documentation
•Obtaining Technical Assistance
Documentation Roadmap
•Cisco IP Phone Administration Guide for Cisco CallManager
•Cisco CallManager System Guide
•Cisco CallManager Administration Guide
•Cisco CallManager Serviceability Guide
•Cisco CallManager Troubleshooting Guide
•Release Notes for Cisco CallManager
•Cisco IP Phone User Guides and Quick Reference Cards—orderable (see the "Obtaining Documentation" section) and online.
Information about Cisco IP Telephony is available at the following URLs:
• Cisco IP Phone information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
• Cisco CallManager information:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/
Known and Resolved Problems
Known problems (bugs) in [product] are graded according to severity level. These release notes contain descriptions of:
•All severity level 1 or 2 bugs.
•Significant severity level 3 bugs.
•All customer-found bugs (regardless of severity level).
You can search for problems using the Cisco Software Bug Toolkit. To access the Software Bug Toolkit:
Step 1 Log into Cisco.com.
Step 2 Select Service & Support > Technical Support Help—Cisco TAC > Tool Index.
Step 3 In the Jump to: links at the top of the page, click the letter S, then select Software Bug Toolkit.
You can also access the Software Bug Toolkit by entering the following URL in your web browser:
http://www.cisco.com/cgi-bin/Support/Bugtool/home.pl.
Table 1 describes the problems resolved since the last release; Table 2 describes the problems known to exist in this release.
Table 1 Resolved Problems
Bug ID
|
Summary
|
CSCdw53320
|
Speakerphone full duplex does not operate properly.
|
CSCdx71433
|
AXL restart request causes reset.
|
CSCdx78097
|
Cisco IP Phone 7914 Expansion Module lights all go solid red intermittently.
|
CSCdy27331
|
The volume level on an IP phone fluctuates during a phone call while using handset or headset.
|
CSCdy31549
|
sh cdp neighbors on switch shows translated string for spanish locale.
|
CSCdy33281
|
SCCP messages should have DSCP value 011000 (Class 3).
|
CSCdy35294
|
Directory search on Cisco IP Phone 7940 causes phone to reset.
|
CSCdy35840
|
Cisco IP Phone 7910 displays incorrect text: "NAME =E, Edit= "settings" to exit instead of "Network Config" ,'#' to save * for help.
|
CSCdy38804
|
Phone crashes when the DNS server unreachable.
|
CSCdy41784
|
Cisco IP Phone 7914 Expansion Module does not upgrade to a new load smoothly.
|
CSCdy45428
|
The phone reports a Last Time of "Phone-abort" instead of "Initialized" after a power up.
|
CSCdy48997
|
Phones fail to register to their primary Cisco CallManager when service is restored to that Cisco CallManager.
|
CSCdy50584
|
Phone resets with line rate traffic from PC port.
|
CSCdy54395
|
Cisco IP Phone does not come up when a 24 digit DN is assigned.
|
CSCdy54780
|
Cisco IP Phone 7914 Expansion Module goes to idle link state.
|
CSCdy56791
|
Cisco IP Phone 7960 Series phone has loud static on G.729 call answered on speakerphone.
|
CSCdy61858
|
Phone makes several connection attempts per minute to secondary Cisco CallManager.
|
CSCdy62627
|
Dialing from corporate directory always dials first user listed.
|
CSCdy65105
|
Answer softkey does not work after phone is reset with handset off hook.
|
CSCdy66323
|
Excessive traffic destined for phone MAC address resets phone.
|
CSCdy67718
|
With Idle URL up, off hook dials first number in Fast Dials list.
|
CSCdy78228
|
Phone fails to come up when auxiliary VLAN is the same as data VLAN.
|
CSCdy81988
|
IP phones are unable to hear DTMF tones generated by other devices.
|
CSCdy86759
|
Phone resets when configured Cisco IP Phone 7914 Expansion Module is not attached.
|
CSCdy89738
|
No Answer softkey when doing onhook dialing.
|
CSCdz22122
|
Model Number & Serial Number display as Invalid Information.
|
CSCdz30824
|
Handset Send Frequency Response and SLR changed.
|
CSCdz36351
|
Phone gets stuck in SRST mode when primary CM DNS cannot be resolved.
|
Table 2 Known Problems
Bug ID
|
Summary
|
Explanation
|
CSCdt95739
|
Caller ID overwrites call parked number.
|
If there are many calls incoming to one site, if a call is placed on park and an incoming call comes in immediately, the call park number gets overwritten on the display and the user cannot note the number.
Workaround: None.
|
CSCdv80061
|
Delay in voice cut-through when using headset on handset port.
|
There is a delay in voice cut-through on both directions when either party is using an external headset device plugged into the handset port.
The above symptom has been noted only on Cisco IP Phone 7960 Series phones with a Netcom MPA II (Multi-purpose Amplifier) with Cisco CallManager Release 3.1 firmware files. The headset is plugged into the Handset port of the phone.
Workaround: Use the handset or the speakerphone.
|
CSCdx82836
|
Sometimes phone shows huge Max Jtr after conference operation.
|
Sometimes IP Phone shows huge Max Jtr after conference operation
Workaround: None.
|
CSCdy51482
|
Phone rings by itself and display stays idle.
|
The phone will start to ring although there is no caller calling. It sometimes stops ringing on its own, other times it will continue to ring until a user goes off hook.
Workaround: None.
|
CSCdy59908
|
Phones registered to neither Cisco CallManager nor to SRST.
|
Phone is registered to neither Cisco CallManager nor is it registered to its SRST gateway. The phone shows Unknown status in the Cisco CallManager Administration pages. The IP address of the phone displays properly. This indicates that the phone at one time was registered with the Cisco CallManager.
Workaround: Reset the phone with **#** or shut/no shut the port that the phone is connected to.
|
CSCdy67400
|
Phone deleted from database attempts registrations every 5 seconds.
|
If a phone is deleted from the Cisco CallManager database and the phone is DHCP enabled, the application event viewer logs DeviceTransientConnection every 5 seconds from the same phone. Cisco CallManager traces logs the same event every 5 seconds.
Workaround: Remove the phone from the network or enable auto-registration on the Cisco CallManager.
|
CSCdy67668
|
Assistant watch area is corrupted in status window for Japanese locale.
|
The assistant watch area of the Cisco IPMA status window is displayed incorrectly (it is supposed to be "Assistant Watch - ON") if manager's user locale is Japanese.
Workaround: None.
|
CSCdy75335
|
DSP Keepalive Timeout, message appears many times per second in Cisco CallManager traces.
|
If you see the following message repeated many times per second in the Cisco CallManager traces: StationInit: 14f73d50 Alarm alarmSeverity=7 text="DSP Keepalive Timeout [0xffff, 0xffff, 0xffff, 0xffff]", then the phone is trying to register with the Cisco CallManager and is failing.
Workaround: None.
|
CSCuk35195
|
Large variation in jitter on speech path from VISM to phone.
|
A high jitter is seen on speech from VISM to the Cisco IP Phone. Jitter is constant from IP phone to VISM. This problem causes PAMS, and PESQ measurements to be low on these calls.
Workaround: None.
|
Obtaining Documentation
These sections explain how to obtain documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com
Translated documentation is available at this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which is shipped with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual subscription.
Ordering Documentation
You can order Cisco documentation in these ways:
•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).
Documentation Feedback
You can submit comments electronically on Cisco.com. In the Cisco Documentation home page, click the Fax or Email option in the "Leave Feedback" section at the bottom of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit your comments by mail by using the response card behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from online tools by using the Cisco Technical Assistance Center (TAC) Web Site. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC Web Site.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com is a highly integrated Internet application and a powerful, easy-to-use tool that provides a broad range of features and services to help you with these tasks:
•Streamline business processes and improve productivity
•Resolve technical issues with online support
•Download and test software packages
•Order Cisco learning materials and merchandise
•Register for online skill assessment, training, and certification programs
If you want to obtain customized information and service, you can self-register on Cisco.com. To access Cisco.com, go to this URL:
http://www.cisco.com
Technical Assistance Center
The Cisco Technical Assistance Center (TAC) is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC Web Site and the Cisco TAC Escalation Center.
Cisco TAC inquiries are categorized according to the urgency of the issue:
•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.
•Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.
•Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.
The Cisco TAC resource that you choose is based on the priority of the problem and the conditions of service contracts, when applicable.
Cisco TAC Web Site
You can use the Cisco TAC Web Site to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC Web Site, go to this URL:
http://www.cisco.com/tac
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC Web Site. The Cisco TAC Web Site requires a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://www.cisco.com/register/
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC Web Site, you can open a case online by using the TAC Case Open tool at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases through the Cisco TAC Web Site.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the level of Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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