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Cisco Unified IP Phones 7960G/7940G Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP)
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Preface
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An Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Network Settings on the Cisco Unified IP Phone
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Configuring Features, Templates, Services, and Users
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Viewing Model Information, Status, Statistics, and Security Information on the Cisco Unified IP Phone
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Monitoring the Cisco Unified IP Phone Remotely
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Troubleshooting and Maintenance
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Providing Information to Users Via a Website
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Feature Support by Protocol for Cisco Unified IP Phone 7960G and 7940G
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Supporting International Users
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Technical Specifications
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Basic Phone Administration Steps
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Index
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Table Of Contents
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must then use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and set up procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.
This chapter also explains how you control access to options on the Cisco Unified Communications Manager User Options web pages.
For suggestions about how to provide users with information about features, and what information to provide, see Appendix A, "Providing Information to Users Via a Website."
For information about setting up phones in non-English environments, see Appendix C, "Supporting International Users."
This chapter includes following topics:
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Telephony Features Available for the Cisco Unified IP Phone
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Telephony Features Available for the Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information.
For information about using most of these features on the phone, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide. For a comprehensive listing of features on the phone, refer to Cisco Unified IP Phone Features A-Z.
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Table 5-1 Telephony Features for the Cisco Unified IP Phone
Abbreviated dialing
Allows users to speed dial a phone number by entering an assigned index code (1-99) on the phone keypad.
Users assign index codes from the User Options web pages.
For more information, refer to:
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Auto Answer
Connects incoming calls automatically after a ring or two.
Auto Answer works with either the speakerphone or headset.
For more information, refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Auto-pickup
Allows a user to use one-touch, pickup functionality for call pickup, group call pickup, and other group call pickup.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Configuration" chapter.
Barge and (cBarge)
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Busy Lamp Field (BLF) speed dial
Allows a user to monitor the call state of a directory number associated with a speed-dial button, call log, or directory listing on the phone.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to:
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Call Forward
Allows users to redirect incoming calls to another number.
For more information, refer to:
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Call park
Allows users to park (temporarily store) a call and then retrieve the call by using another phone in the Cisco Unified Communications Manager system.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Park" chapter.
Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
For more information, refer to Cisco Unified Communications Manager System Guide, "Call Pickup" chapter.
Call waiting
Indicates (and allows users to answer) an incoming call that rings while on another call. Displays incoming call information on the phone screen.
Requires no configuration.
Caller ID
Displays caller identification such as a phone number, name, or other descriptive text on the phone screen.
For more information, refer to:
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Call Back
Provides users with an audio and visual alert on the phone when a busy or unavailable party becomes available.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Back" chapter.
Conference
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For complete information, see the Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.
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Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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Direct transfer
Allows users to connect two calls to each other (without remaining on the line).
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Do Not Disturb (DND)
When DND is turned on, either no audible rings occur during the ringing-in state of a call, or no audible or visual notifications of any type occur.
You can configure the phone to have a softkey template with a DND softkey or a phone-button template with DND as one of the selected features.
The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
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For information about configuring, refer to Cisco Unified Communications Manager Administration Guide, "Do Not Disturb" chapter.
Extension Mobility Service
Allows a user temporarily to apply a phone number and user profile settings to a shared Cisco Unified IP Phone by logging into the Extension Mobility service on that phone.
Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified Communications Manager Extension Mobility and Phone Login Features" chapter.
Group call pickup
Allows a user to answer a call ringing on a phone in another group by using a group pickup code.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.
Hold/Resume
Allows the user to move a connected call between an active state and a held state.
Requires no configuration, unless you want to use music on hold; see "Music on hold" in this table for information.
Immediate Divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system. When a call is diverted, the line becomes available to make or receive new calls.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter.
Join/Select
Allows users to join two or more calls that are on one line to create a conference call and remain on the call.
For more information, refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Malicious caller identification (MCID)
Allows users to notify the system administrator about suspicious calls that are received.
For more information refer to:
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Meet-Me conference
Allows a user to host a Meet-Me conference in which other participants call a predetermined number at a scheduled time.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" chapter.
Message waiting Indicator
A light on the handset that indicates that indicates that a user has one or more new voice messages.
For more information refer to:
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Multilevel Precedence and Preemption (MLPP)
Provides a method of prioritizing calls within your phone system. Use this feature when users work in an environment where they need to make and receive urgent or critical calls.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Music on hold
Plays music while callers are on hold.
For more information refer to Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.
Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group.
For more information refer to Cisco Unified Communications Manager System Guide, "Call Pickup" chapter.
Presence-enabled directories
Allows a user to monitor the call state of another directory number (DN) listed in call logs, speed-dials, and corporate directories. The Busy Lamp Field (BLF) for the DN displays the call state.
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Presence" chapter.
Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the other user's call.
For more information refer to Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter.
Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to:
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Redial
Allows users to call the most recently dialed phone number by pressing a button.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call.
For more information refer to:
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Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to:
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Services URL button
Allows users to access services from a programmable button rather than by using the Services menu on a phone.
For more information refer to:
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Shared line
Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information refer to Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Speed-dialing
Dials a specified number that has been previously stored.
For more information refer to:
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Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to:
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Transfer-direct transfer
Transfer—The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.
Direct Transfer—This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "Understanding Directory Numbers" chapter.
Video mode
Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.
For more information:
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Video Support
Enable video support on the phone.
For more information refer to:
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Voice messaging system
Enables callers to leave messages if calls are unanswered.
For more information refer to:
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Creating Custom Phone Rings
You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco Unified Communications Manager or by creating your own pulse code modulation (PCM) files and editing the Ringlist.xml file.
Refer to Cisco Unified Communications Manager Features and Services Guide for more information.
Configuring Corporate and Personal Directories
The Directories button on the Cisco Unified IP Phones 7960G/7940G gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters.
After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone 7960G or 7940G to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
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Users can access Personal Directory features by these methods:
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To configure Personal Directory from a web browsers, users must access their User Options web pages. You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the TABSynch utility, provided by you. To obtain the TABSynch software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco Unified IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Although the Cisco Unified IP Phones 7960G and 7940G support similar features, each phone model can implement these features differently. Modify phone button templates to assign features to phone buttons and to customize features for a phone model.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager Administration during registration.
To modify a phone button template, choose Device > Device Settings> Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
The number of buttons and features that you can customize varies based upon Cisco Unified IP Phone model. Familiarize yourself with the configuration options described in Table 5-2.
Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phones 7940G and 7960G. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA Assistant, Standard IPMA Manager, and Standard IPMA Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide, Cisco Unified Communications Manager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phones 7960G and 7940G gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports. You can create customized applications for your site.
Before a user can access any service,
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Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Device > Device Settings > Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
After you configure these services, verify that your users have access to the Cisco Unified Communications Manager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-2 for a summary of the information that you must provide to end users.
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Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users and allows each user to perform these tasks:
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You can add users to Cisco Unified Communications Manager using either of these methods:
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Refer to Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.
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Refer to Cisco Unified Communications Manager Bulk Administration Guide for details.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7960G and 7940G Phone Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group: choose User Management > User Groups.
For additional information, refer to Cisco Unified Communications Manager Administration Guide, "End User Configuration" section.
Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
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To specify the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration window displays.
Step 2
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