Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

? button 1-3

Numerics

10/100 PC port 3-3

10/100 SW port 3-3

A

abbreviated dialing 5-2, B-1

AC adapter, connecting to 3-5

access, to phone settings 3-11, 4-1

access port

connecting 3-5

purpose 3-3

adding

Cisco Unified IP Phones manually 2-9

Cisco Unified IP Phones using auto-registration 2-8

Cisco Unified IP Phones using auto-registration with TAPS 2-9

Cisco Unified IP Phones using BAT 2-10

users to Cisco Unified Communications Manager 5-12

adjusting, phone placement 3-8

Admin. VLAN Id option 4-6

Alternate TFTP option 4-7

attendant console B-3

audience, for this document 1-xiii

authenticated call 1-11

authentication 1-7, 3-10

Authentication URL option 4-7

auto answer 5-2, B-1

AutoAttendant B-3

auto-pickup 5-2

auto-registration

using 2-8

using with TAPS 2-9

auxiliary VLAN 2-3

B

barge 1-11, 5-3, B-1

BAT (Bulk Administration Tool) 2-10

block external to external transfer 5-3

BootP 1-4

BOOTP Server option 4-4

Bootstrap Protocol (BootP) 1-4

Busy Lamp Field (BLF) Pickup B-1

Busy Lamp Field (BLF) speed dial 5-3

button

? (help) 1-3

directories 1-3

headset 1-3

line 1-3

messages 1-3

mute 1-3

navigation 1-3

services 1-3

settings 1-3

speaker 1-3

speed dial 1-3

volume 1-3

C

call

authenticated 1-11

encrypted 1-11

call back B-1

call display restrictions 5-3, B-1

caller ID 5-4, B-2

call forward 5-3

call forward all B-1

call forward busy B-1

call forward display, configuring 5-4

call forward no answer B-2

call logs B-3

CallManager Configuration menu 4-10

call park 5-3, B-2

call pickup 5-4, B-2

call statistics B-3

Call Statistics screen 6-10

call statistics screen 6-1

call waiting 5-4, B-2

CAPF 6-12, 6-14

CAPF (Certificate Authority Proxy Function) 1-10, 3-10

caution, mobile phone interference 1-1

cbarge B-1

CDP 1-4

certificate icon 6-13

certificate trust list file

See CTL file

Cisco Call Back 5-4

Cisco Discovery Protocol

See CDP

Cisco Unified Communications Manager

adding phone to database of 2-7

attendant console B-3

AutoAttendant B-3

interactions with 2-2

verifying settings 8-4

Cisco Unified Communications Manager Administration

adding phones using 2-9

adding telephony features using 5-2

Cisco Unified Communications Manager Assistant B-3

Cisco Unified IP Phone

adding manually to Cisco Unified Communications Manager 2-9

adding to Cisco Unified Communications Manager 2-7

cleaning 8-17

configuration checklist 1-13

configuring user services 5-11

installation checklist 1-16

installation overview 1-16

installation procedure 3-5

modifying phone button templates 5-10

mounting to wall 3-8

registering 2-7

registering with Cisco Unified Communications Manager 2-8, 2-9, 2-10

resetting 8-13

supported networking protocols 1-4

technical specifications E-1

troubleshooting 8-1

using LDAP directories 5-9

web page 7-1

Cisco Unified IP Phone 7940G

features 1-2

figure 1-2

Cisco Unified IP Phone 7960G

features 1-2

figure 1-2

Cisco Unified IP Phone Expansion Module 7914

attaching 3-7

statistics 6-2, 6-9

troubleshooting 8-12

cleaning the Cisco Unified IP Phone 8-17

codec

mismatch 8-10

wideband 1-11

Communications Manager 1-5 option 4-6

conference 5-4, B-2

configurable call forward display 5-4

configuration file

creating 8-5

overview 2-5

XmlDefault.cnf.xml 2-5

configuration settings, restoring 8-13

configuring

from a Cisco Unified IP Phone 4-2

LDAP directories 5-9

personal directories 5-9

phone button templates 5-10

softkey templates 5-11

startup network settings 3-10

user features 5-12

connecting

handset 3-5

headset 3-5

to AC adapter 3-5

to a computer 3-5

to the network 3-5

connecting IP phones to other IP phones (daisy chaining) 8-10

corporate directories B-3

CTL file

deleting 8-13

MD5 hash 6-2

option on CTL File menu 6-12

requesting 2-6

unlocking 6-13

CTL File menu

about 6-12

CAPF option 6-12

Communications Manager/TFTP option 6-12

Communications Manager option 6-13

CTL File option 6-12

displaying 6-12

TFTP Server option 6-13, 6-14

D

data VLAN 2-3

Debug Display web page 7-2, 7-10

Default Router 1-5 option 4-6

Default softkey 8-13

device authentication 1-9

Device Information web page 7-2, 7-3

DHCP

description 1-4

troubleshooting 8-7

DHCP Address Released option 4-7

DHCP Enabled option 4-7

DHCP Server option 4-4

directories button 1-3

Directories URL option 4-6

directory

corporate B-3

personal B-3

directory numbers, assigning manually 2-9

direct transfer 5-4

DNS server

troubleshooting 8-8

verifying settings 8-4

DNS Server 1-5 option 4-6

documentation

additional 1-xiv

documentation, for users A-2

Domain Name option 4-5

do not disturb 5-5, B-2

Dynamic Host Configuration Protocol

See DHCP

E

editing, configuration values 4-3

encrypted call 1-11

encryption

media 1-10

overview 1-7

restrictions 1-11

enterprise parameters

call forward options 5-13

user options web page defaults 5-13

Erase Configuration option 4-7

Erase softkey 8-13

error messages, used for troubleshooting 8-3

Ethernet web page 7-2, 7-7

Expansion Module Stats screen 6-2, 6-9

extension mobility 5-5, B-2

external power 2-4

F

factory reset 8-14

fast dial B-2

features

configuring on phone, overview 1-7

configuring with Cisco Unified Communications Manager, overview 1-6

informing users about, overview 1-7

figure

Cisco Unified IP Phone 7940G 1-2

Cisco Unified IP Phone 7960G 1-2

Cisco Unified IP Phone 7960G/7940G cable connections 3-6

Cisco Unified IP Phone wall mount 3-9

file authentication 1-9

Firmware Versions screen 6-2, 6-8

footstand

adjustment knob 1-3

using to adjust phone height 3-8

G

group call pickup 5-5, B-2

H

handset

connecting 3-3, 3-5

light strip 1-2

headset

audio quality 3-4

button 1-3

connecting 3-4

disabling 3-4

quality 3-4

using 3-3, 3-4

headset port 3-5

height, adjusting 3-8

hold 5-5, B-2

hook switch contacts 8-11

Host Name option 4-5

HTTP 1-4

Hypertext Transfer Protocol

See HTTP

I

icon

lock 1-11

padlock 1-11

shield 1-11

Idle URL option 4-7

Idle URL Time option 4-7

image authentication 1-9

immediate divert 5-6, B-2

Information URL option 4-6

installing

network requirements 3-2

preparing 2-7

procedure 3-5

interference, mobile phone 1-1

Internet Protocol (IP) 1-4

IP address, troubleshooting 8-4

IP Address option 4-5

J

join 5-6, B-2

K

keypad 1-3

L

language overlays C-1

LDAP directories, using with Cisco Unified IP Phone 5-9

light strip 1-2

line button 1-3

Locale Installer C-1

localization

Installing the Cisco Unified Communications Manager Locale Installer C-1

phone button overlays for C-1

locally significant certificate (LSC) 6-12

lock icon 1-11

loopback condition 8-12

M

MAC address 2-12

MAC Address option 4-5

malicious caller identification (MCID) 5-6

malicious call ID B-2

manufacturing installed certificate (MIC) 1-9, 6-12

media encryption 1-10

meet-me conference 5-6, B-2

messages button 1-3

Messages URL option 4-6

message waiting 5-6

message waiting indicator B-2

MIC 1-9

MLPP B-2

mobile phone, interference 1-1

Model Information screen 6-1

multilevel precedence and preemption B-2

multilevel precedence and preemption (MLPP) 5-6

multiple calls per line B-2

music on hold B-2

music-on-hold 5-6

mute B-2

mute button 1-3

N

native VLAN 2-3

navigation button 1-3

network configuration, resetting 4-7, 8-13

Network Configuration menu

about 4-1

Admin. VLAN Id option 4-6

Alternate TFTP option 4-7

Authentication URL option 4-7

BOOTP Server option 4-4

Communications Manager 1-5 option 4-6

Default Router 1-5 option 4-6

DHCP Address Released option 4-7

DHCP Enabled option 4-7

DHCP Server option 4-4

Directories URL option 4-6

displaying 4-1

DNS Server 1-5 option 4-6

Domain Name option 4-5

editing options 4-3

editing values 4-2

Erase Configuration option 4-7

Host Name option 4-5

Idle URL option 4-7

Idle URL Time option 4-7

Information URL option 4-6

IP Address option 4-5

locking options 4-2

MAC Address option 4-5

Messages URL option 4-6

Network Locale option 4-8

Network Locale Version option 4-8

Operational VLAN Id option 4-6

PC Port Configuration URL option 4-8

PC Port Disabled option 4-7

Proxy Server URL option 4-7

Services URL option 4-7

Subnet Mask option 4-5

SW Port Configuration option 4-8

TFTP Server 1 option 4-5

TFTP Server 2 option 4-8

unlocking options 4-2

User Locale Option 4-8

User Locale Version option 4-8

Network Configuration web page 7-2, 7-4

network connection, moving 8-10

network connections, access port 3-3

network connectivity, verifying 8-3

networking protocol

BootP 1-4

CDP 1-4

DHCP 1-4

HTTP 1-4

IP 1-4

RTP 1-4

SCCP 1-5

SIP 1-4

TCP 1-5

TFTP 1-5

UDP 1-5

networking protocols, supported 1-4

Network Locale option 4-8

Network Locale Version option 4-8

network outages, identifying 8-7

network port

connecting to 3-5

purpose 3-3

network requirements, for installing 3-2

network settings, startup configuration 3-10

network statistics 6-7, 7-7

Network Statistics screen 6-2, 6-7

O

on hook call transfer 5-6

on-hook dialing/pre-dial B-2

Operational VLAN Id option 4-6

other group pickup 5-6

P

padlock icon 1-11, 4-2

PC Port Configuration option 4-8

PC Port Disabled option 4-7

personal directories, configuring 5-9

personal directory B-3

phone button templates

7940, default template 5-10

7960, default template 5-10

modifying 5-10

phone screen 1-2

physical connection, verifying 8-6

plugging in Cisco Unified IP Phone 3-5

PoE 2-4

Port 1 (Network) web page 7-2, 7-7

Port 2 (Access) web page 7-2, 7-7

Port 3 (Phone) web page 7-2, 7-7

power

external 2-4

outage 2-4

PoE 2-4

power cycle 8-5, 8-8

power over Ethernet

See PoE

power sources 2-4

presence-enabled directories 5-6

privacy 5-7, B-2

Proxy Server URL option 4-7

Q

QRT B-2

QRT softkey 5-7, 8-15

quality reporting tool B-2

Quality Reporting Tool (QRT) 5-7, 8-15

R

Real-Time Transport Protocol

See RTP

redial 5-7, B-2

resetting

basic 8-13

Cisco Unified IP phone 8-13

continuously 8-6

intentionally 8-8

methods 8-13

to factory values 8-14

Restore softkey 8-13

resume B-2

ring activity 5-7

ringer, indicator for 1-2

RTP 1-4

S

SCCP, description 1-5

SDK compliance B-3

secure SRST reference 1-9

security

CAPF (Certificate Authority Proxy Function) 1-10, 3-10

configuring on phone 3-10

device authentication 1-9

file authentication 1-9

image authentication 1-9

Locally Significant Certificate (LSC) 3-10

manufacturing installed certificate (MIC) 1-9

media encryption 1-10

secure SRST reference 1-9

security profiles 1-10

signaling authentication 1-9

signaling encryption 1-10

troubleshooting 8-9

Security Configuration menu

about 6-12

CAPF option 6-12

CTL File option 6-12

LSC option 6-12

MIC option 6-12

Security Mode option 6-12

Trust List option 6-12

Web Access option 6-12

security profiles 1-10

select B-2

services

configuring for users 5-11

description 5-7

subscribing to 5-11

services button 1-3

Services URL button 5-7

Services URL option 4-7

settings button 1-3

Settings menu access 3-11, 4-1

shared line 5-7, B-2

shield icon 1-11

signaling authentication 1-9

signaling encryption 1-10

SIP 1-4

softkey buttons 1-3

softkey templates, configuring 5-11

speaker button

description 1-3

disabling 3-3

speed dial button 1-3

speed dialing 5-2, 5-7, B-3

SRST

description 4-11

designation 6-14, 7-5

secure reference 1-9

Stack Statistics web page 7-2, 7-10

startup problems 8-1

startup process

accessing TFTP server 2-6

configuring VLAN 2-6

contacting Cisco Unified Communications Manager 2-7

loading stored phone image 2-6

obtaining IP address 2-6

obtaining power 2-6

requesting configuration file 2-7

requesting CTL file 2-6

understanding 2-6

verifying 3-9

statistics

call 6-10

network 6-7, 7-7

stack 7-10

streaming 7-11

statistics, network 6-7

Status menu 6-1, 6-2

status messages 6-3

Status Messages screen 6-2, 6-3

Status Messages web page 7-3, 7-10, 7-11

Stream 0 web page 7-3

Stream 1 web page 7-3, 7-11

Stream 2 web page 7-3

streaming statistics 7-11

Subnet Mask option 4-5

Survivable Remote Site Telephony

See SRST

switch

Cisco Catalyst 2-3

internal Ethernet 2-3

loopback condition 8-12

SW Port Configuration option 4-8

T

TAPS (Tool for Auto-Registered Phones Support) 2-9

TCP 1-5

technical specifications, for Cisco Unified IP Phone E-1

telephony features

abbreviated dialing 5-2

auto answer 5-2

auto-pickup 5-2

barge 1-11, 5-3

block external to external transfer 5-3

Busy Lamp Field (BLF) Pickup B-1

Busy Lamp Field (BLF) speed dial 5-3

call display restrictions 5-3

caller ID 5-4

call forward 5-3

call park 5-3

call pickup 5-4

call waiting 5-4

Cisco Call Back 5-4

conference 5-4

configurable call forward display 5-4

direct transfer 5-4

do not disturb 5-5

extension mobility 5-5

group call pickup 5-5

hold 5-5

immediate divert 5-6

join 5-6

malicious caller identification (MCID) 5-6

meet-me conference 5-6

multilevel precedence and preemption (MLPP) 5-6

music-on-hold 5-6

on hook call transfer 5-6

other group pickup 5-6

presence-enabled directories 5-6

privacy 5-7

redial 5-7

ring activity 5-7

services 5-7

Services URL button 5-7

shared line 5-7

speed dialing 5-7

Time-of-Day Routing 5-8

transfer 5-8

video mode 5-8

video support 5-8

voice messaging system 5-8

templates, phone button

7940, default 5-10

7960, default 5-10

TFTP

description 1-5

troubleshooting 8-3

TFTP Server 1 option 4-5

TFTP Server 2 option 4-8

time, displayed on phone 3-2

Time-of-Day Routing 5-8

TLS 1-5, 2-5

transfer 5-8, B-3

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified Communications Manager settings 8-4

Cisco Unified IP Phone 8-1

Cisco Unified IP Phone Expansion Module 7914 8-12

DHCP 8-7

DNS 8-8

DNS settings 8-4

DTMF delay 8-10

gaps in voice calls 8-11

hook switch contacts 8-11

IP addressing and routing 8-4

loopback condition 8-12

network connectivity 8-3

network outages 8-7

phones resetting 8-8, 8-10

physical connection 8-6

security 8-9

services on Cisco Unified Communications Manager 8-4

sound sample mismatch 8-11

TFTP settings 8-3

VLAN configuration 8-7

voice quality 8-10

Trust List menu

CAPF option 6-14

Communications Manager/TFTP option 6-14

Communications Manager option 6-14

description 6-12

displaying 6-14

SRST option 6-14

U

UDP 1-5

Unlock softkey 6-13

User Datagram Protocol

See UDP

User Locale option 4-8

User Locale Version option 4-8

User Options web page

description 5-12

giving users access to 5-12, A-1

user options web page

call forward settings 5-12

users

accessing voice messaging system A-3

adding to Cisco Unified Communications Manager 5-12

configuring personal directories A-3

documentation for A-2

how they get support A-1

required information A-1

subscribing to services A-2

user settings, resetting 8-13

V

video B-3

video mode 5-8

video support 5-8

VLAN

auxiliary, for voice traffic 2-3

configuring for voice networks 2-3

native, for data traffic 2-3

verifying 8-7

voice messaging system B-3

feature description 5-8

voice messaging system, accessing A-3

voice quality metrics B-3

voice VLAN 2-3

volume button 1-3

W

wall mounting, Cisco Unified IP Phone 3-8

web page

about 7-1

accessing 7-2

Debug Display 7-2, 7-10

Device Information 7-2, 7-3

disabling access to 7-3

Ethernet 7-2, 7-7

Network Configuration 7-4

Network Configuration web page 7-2

Port 1 (Network) 7-2, 7-7

Port 2 (Access) 7-2, 7-7

Port 3 (Phone) 7-2, 7-7

preventing access to 7-3

Stack Statistics 7-2, 7-10

Status Messages 7-3, 7-10, 7-11

Stream 0 7-3

Stream 1 7-3, 7-11

Stream 2 7-3

wideband codec 1-11

X

XmlDefault.cnf.xml 2-5