Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

.cnf.xml configuration file 2-7

Numerics

10/100 PC port 3-5

10/100 SW port 3-5

A

abbreviated dialing 5-2

AC adapter

connecting to 3-9

access, to phone settings 3-17, 4-4

access port 3-5

connecting 3-9

purpose 3-5

adding

Cisco Unified IP Phones manually 2-14

Cisco Unified IP Phones using auto-registration 2-12

Cisco Unified IP Phones using auto-registration with TAPS 2-13

Cisco Unified IP Phones using BAT 2-15

users to Cisco Unified CallManager 5-22

additional information 2-6

adjusting, phone placement 3-13

Admin. VLAN Id option 4-8

Alternate TFTP option 4-9

audience, for this document xiii

authenticated call 1-17

authentication 3-16

authentication icon, in CallManager 1-5 4-15

Authentication URL option 4-9

auto answer 5-3

auto-pickup 5-3

auto-registration

using 2-12

using with TAPS 2-13

auxiliary VLAN 2-4

B

barge 5-4

BAT (Bulk Administration Tool) 2-15

block external to external transfer 5-4

BootP 1-7

BOOTP Server option 4-5

Bootstrap Protocol (BootP) 1-7

button

directories 1-5

headset 1-5

line 1-4

messages 1-5

mute 1-5

navigation 1-6

services 1-5

settings 1-5

speaker 1-5

speed dial 1-4

volume 1-5

C

call

authenticated 1-17

call display restrictions 5-5

caller ID 5-6

call forward 5-5

call forward display, configuring 5-8

CallManager 1-5 option 4-8, 4-14

call park 5-5

Call Park BLF 5-20

call pickup 5-6

calls

reverting 5-11

Call Statistics screen 6-1

call waiting 5-6

CAPF (Certificate Authority Proxy Function) 3-17

caution, cell phone interference 1-2

CDP 1-7, 2-8

cell phone, interference 1-2

certificate trust list file

See CTL file

Cisco Call Back 5-7

Cisco Discovery Protocol

See CDP

Cisco Unified CallManager

adding phone to database of 2-11

interactions with 2-2

required for Cisco Unified IP Phones 3-2

verifying settings 8-6

Cisco Unified CallManager Administration

adding phones using 2-14

adding telephony features using 5-2

Cisco Unified CallManager Assistant 5-7

Cisco Unified IP Phone

adding manually to Cisco Unified CallManager 2-14

adding to Cisco Unified CallManager 2-11

cleaning 8-19

configuration requirements 1-20

configuring user services 5-21

installation overview 1-20

installation procedure 3-8

installation requirements 1-20

modifying phone button templates 5-20

mounting to wall 3-13

power sources 2-4

registering 2-11

registering with Cisco Unified CallManager 2-12, 2-13, 2-15

resetting 8-19

supported networking protocols 1-6

technical specifications C-1

troubleshooting 8-1

using LDAP directories 5-19

web page 7-1

Cisco Unified IP Phone 7914 Expansion Module

configuring Cisco Unified IP Phone for 3-11

statistics 6-4, 6-15

troubleshooting 8-19

Cisco Unified IP Phone 7940G

features 1-4

figure 1-4

Cisco Unified IP Phone 7960G

features 1-3

figure 1-3

Cisco Unified IP Phone Power Injector 2-5, 2-6

cleaning the Cisco Unified IP Phone 8-19

Clear softkey 6-4, 6-12

client matter codes 5-8

codec

mismatch 8-16

wideband 1-18

conference 5-8

configurable call forward display 5-8

configuration

checklist for 1-21

phones in Cisco Unified CallManager 1-20

configuration file

.cnf.xml 2-7

creating 8-7

overview 2-7

XmlDefault.cnf.xml 2-7

configuration settings, restoring 8-20

configuring

from a Cisco Unified IP Phone 1-28

LDAP directories 5-19

overview 1-20

personal directories 5-19

phone button templates 5-20

softkey templates 5-20

startup network settings 3-16

user features 5-22

connecting

handset 3-8

headset 3-8

to AC adapter 3-9

to a computer 3-9

to the network 3-9

CTL file

deleting 8-21

requesting 2-9

unlocking 6-22

valid certificate for 2-7

D

daisy-chaining 8-14

data VLAN 2-4

Debug Display web page 7-3, 7-16

Default Router 1-5 option 4-7

Default softkey 8-21

device authentication 1-15

Device Information web page 7-2, 7-4

DHCP

description 1-7

troubleshooting 8-10

DHCP Address Released option 4-9

DHCP Enabled option 4-8

DHCP Server option 4-5

directed call park 5-9

directories button 1-5

Directories URL option 4-8

directory numbers, assigning manually 2-14

direct transfer 5-9

DNS server

troubleshooting 8-11

verifying settings 8-6

DNS Server 1-5 option 4-7

documentation

additional xv

for users A-2, A-3

Domain Name option 4-5

Dynamic Host Configuration Protocol

See DHCP

E

editing, configuration values 4-3

encryption

media 1-16

restrictions 1-18

encryption icon, in CallManager 1-5 4-15

Erase Configuration option 4-9

Erase softkey 8-21

error messages, used for troubleshooting 8-4

Ethernet web page 7-3, 7-10

Expansion Module

configuring Cisco Unified IP Phone for 3-11

Expansion Module Stats screen 6-4, 6-15

extension mobility 5-9

F

factory reset 8-21

fast dial service 5-10

feature buttons

help 1-5

features

configuring on phone, overview 1-11

configuring with Cisco Unified CallManager, overview 1-11

informing users about, overview 1-12

figure

Cisco Unified IP Phone 7940G 1-4

Cisco Unified IP Phone 7960G 1-3

Cisco Unified IP Phone 7960G/7940G cable connections 3-10

Cisco Unified IP Phone wall mount 3-15

file authentication 1-15

firmware

verifying version 6-14

Firmware Versions screen 6-14

Focus 4-14

footstand

adjusting 3-13

adjustment knob 1-4

forced authorization codes 5-10

G

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

group call pickup 5-10

H

handset 1-4, 3-5, 3-8

Handset Only Mode option 4-11

headset

button 1-5

connecting 3-7

disabling 3-7

using 3-7

headset port 3-8

height, adjusting 3-13

help button, description of 1-5

hold 5-10

hold reversion 5-11

focus on phone screen 4-14

hook switch contacts 8-17

Host Name option 4-5

HTTP 1-7

hunt group 5-11

I

icon

authentication 4-15

encryption 4-15

Idle URL option 4-9

Idle URL Time option 4-9

image authentication 1-15

immediate divert 5-11

Information URL option 4-8

inline power 2-5

installation

checklist for 1-26

installing

Cisco Unified CallManager configuration 3-2

network requirements 3-2

preparing 2-11

procedure 3-8

requirements, overview 1-20

safety warnings 3-3

interference, cell phone 1-2

Internet Protocol (IP) 1-8

IP address, troubleshooting 8-5

IP Address option 4-5

J

join 5-12

K

keypad 1-6

L

language overlays B-1

LDAP directories, using with Cisco Unified IP Phone 5-19

line button 1-4

Locale Installer B-2

localization

Installing the Cisco Unified CallManager Locale Installer B-2

phone button overlays for B-1

locally significant certificate (LSC) 3-17

locking, options on menus 1-28

log out of hunt group 5-12

loopback condition 8-18

M

MAC Address option 4-5

malicious caller identification (MCID) 5-12

manufacturing installed certificate (MIC) 1-15

media encryption 1-16

meet-me conference 5-12

messages button 1-5

Messages URL option 4-8

message waiting 5-13

metrics, voice quality 6-18, 7-19, 8-23

MIC 1-15

Model Information screen 6-1

multilevel precedence and preemption (MLPP) 5-13

music-on-hold 5-13

mute button 1-5

N

native VLAN 2-4

navigation button 1-6

network configuration, resetting 4-9, 8-20

Network Configuration menu

about 4-1

Admin. VLAN Id option 4-8

Alternate TFTP option 4-9

Authentication URL option 4-9

BOOTP Server option 4-5

CallManager 1-5 option 4-8, 4-14

Default Router 1-5 option 4-7

DHCP Address Released option 4-9

DHCP Enabled option 4-8

DHCP Server option 4-5

Directories URL option 4-8

displaying 4-4

DNS Server 1-5 option 4-7

Domain Name option 4-5

editing options 4-3

Erase Configuration option 4-9

Handset Only Mode option 4-11

Host Name option 4-5

Idle URL option 4-9

Idle URL Time option 4-9

Information URL option 4-8

IP Address option 4-5

locking options 1-28

MAC Address option 4-5

Messages URL option 4-8

Network Locale option 4-11

Network Locale Version option 4-11

Operational VLAN Id option 4-7

PC Port Configuration URL option 4-10

PC Port Disabled option 4-10

Proxy Server URL option 4-9

Services URL option 4-8

Subnet Mask option 4-6

SW Port Configuration option 4-10

TFTP Server 1 option 4-6

TFTP Server 2 option 4-11

unlocking options 1-28

User Locale Option 4-11

User Locale Version option 4-11

Network Configuration web page 7-2, 7-5

network connection, moving 8-15

network connections, access port 3-5

network connectivity, verifying 8-4

networking protocol

BootP 1-7

CDP 1-7

DHCP 1-7

HTTP 1-7

IP 1-8

RTP 1-8

SCCP 1-8

TCP 1-8

TFTP 1-9

TLS 1-8

UDP 1-9

networking protocols, supported 1-6

Network Locale option 4-11

Network Locale Version option 4-11

network outages, identifying 8-9

network port

connecting to 3-9

purpose 3-5

network requirements, for installing 3-2

network settings, startup configuration 3-16

network statistics 6-12, 7-10

Network Statistics screen 6-12

O

on hook call transfer 5-13

Operational VLAN Id option 4-7

options

locking 1-28

unlocking 1-28

other group pickup 5-14

P

password, expiration 5-22

PC Port Configuration option 4-10

PC Port Disabled option 4-10

personal directories 5-19

phone button templates, modifying 5-20

phones

configuration checklist (table) 1-21

installation checklist (table) 1-26

installing 1-25

phone screen 1-4

phone screen focus setting 4-14

physical connection, verifying 8-9

plugging in Cisco Unified IP Phone 3-8

Port 1 (Network) web page 7-3, 7-10

Port 2 (Access) web page 7-3, 7-10

Port 3 (Phone) web page 7-3, 7-11

power 2-6

external 2-5

inline 2-5

outage 2-6

power cycle 8-8, 8-12

power source

description 2-4

external power 2-5

PoE 2-5

power injector 2-5

privacy 5-14

Proxy Server URL option 4-9

Q

QRT softkey 5-14, 8-23

Quality Reporting Tool (QRT) 5-14, 8-22

R

Real-Time Transport Protocol

See RTP

redial 5-14

resetting

basic 8-20

Cisco Unified IP Phone 8-19

continuously 8-9

intentionally 8-10

methods 8-20

to factory values 8-21

Restore softkey 8-20

reverting call focus on phone screen 4-14

reverting calls 5-11

ring activity 5-15

RTP 1-8

S

safety warnings, for installation 3-3

security

CAPF (Certificate Authority Proxy Function) 3-17

configuring on phone 3-16

device authentication 1-15

file authentication 1-15

image authentication 1-15

Locally Significant Certificate (LSC) 3-16

media encryption 1-16

overview 1-12

signaling authentication 1-15

troubleshooting 8-12

Security Configuration menu

locking options 1-28

unlocking options 1-28

Security Configuration screen 6-1

services

configuring for users 5-21

description 5-15

subscribing to 5-21

services button 1-5

Services URL button 5-15

Services URL option 4-8

settings button 1-5

Settings menu access 3-17, 4-4

shared line 5-16

signaling authentication 1-15

Skinny Client Control Protocol (SCCP) 1-8

softkey templates, configuring 5-20

speaker button

description 1-5

disabling 3-6

speed dial 5-20

speed dial button 1-4

speed dialing 5-2, 5-16

SRST 4-15, 7-7

Stack Statistics web page 7-3, 7-16

startup problems 8-2

startup process

accessing TFTP server 2-9

configuring VLAN 2-8

contacting Cisco Unified CallManager 2-10

loading stored phone image 2-8

obtaining IP address 2-9

obtaining power 2-8

overview 2-8

requesting configuration file 2-10

requesting CTL file 2-9

verifying 3-15

statistics

network 6-12, 7-10

stack 7-16

streaming 7-18

Status menu 6-1, 6-3

status messages 6-4, 6-20, 6-21

Status Messages screen 6-4

Status Messages web page 7-3, 7-16, 7-17

Stop softkey 3-18

Stream 0 web page 7-3

Stream 1 web page 7-3, 7-18

Stream 2 web page 7-3

streaming statistics 7-18

Subnet Mask option 4-6

switch

loopback condition 8-18

SW Port Configuration option 4-10

T

TAPS (Tool for Auto-Registered Phones Support) 2-13

TCP 1-8

technical specifications, for Cisco Unified IP Phone C-1

telephony features

abbreviated dialing 5-2

auto answer 5-3

auto-pickup 5-3

barge 5-4

block external to external transfer 5-4

call display restrictions 5-5

caller ID 5-6

call forward 5-5

call park 5-5

call pickup 5-6

call waiting 5-6

Cisco Call Back 5-7

Cisco Unified CallManager Assistant 5-7

client matter codes 5-8

conference 5-8

configurable call forward display 5-8

directed call park 5-9

direct transfer 5-9

extension mobility 5-9

fast dial service 5-10

forced authorization codes 5-10

group call pickup 5-10

hold 5-10

hunt group 5-11

immediate divert 5-11

join 5-12

log out of hunt group 5-12

malicious caller identification (MCID) 5-12

meet-me conference 5-12

multilevel precedence and preemption (MLPP) 5-13

music-on-hold 5-13

on hook call transfer 5-13

other group pickup 5-14

privacy 5-14

redial 5-14

ring activity 5-15

services 5-15

Services URL button 5-15

shared line 5-16

speed dialing 5-16

Time-of-Day Routing 5-16

transfer 5-16

video mode 5-17

video support 5-17

voice messaging system 5-18

TFTP

description 1-9

troubleshooting 8-5

TFTP Server 1 option 4-6

TFTP Server 2 option 4-11

time, displayed on phone 3-2

Time-of-Day Routing 5-16

TLS 1-8

transfer 5-16

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco Unified CallManager settings 8-6

Cisco Unified IP Phone 8-1

Cisco Unified IP Phone 7914 Expansion Module 8-19

daisy-chaining phones 8-14

DHCP 8-10

DNS 8-11

DNS settings 8-6

DTMF delay 8-15

gaps in voice calls 8-16

hook switch contacts 8-17

IP addressing and routing 8-5

loopback condition 8-18

network connectivity 8-4

network outages 8-9

phones resetting 8-10, 8-14, 8-15

physical connection 8-9

security 8-12

services on Cisco Unified CallManager 8-6

sound sample mismatch 8-16

TFTP settings 8-5

VLAN configuration 8-10

voice quality 8-14

Trust List screen 6-23

U

UDP 1-9

uncompressed wideband 1-1

unlocking, options on menus 1-28

Unlock softkey 6-22

User Datagram Protocol

See UDP

User Locale option 4-11

User Locale Version option 4-11

User Options web page

specifying options that appear 5-23

users

accessing voice messaging system A-4

adding to Cisco Unified CallManager 5-22

configuring personal directories A-4

documentation for A-2

how they access online help A-2

how they get support A-2

required information A-1

subscribing to services A-3

user settings, resetting 8-21

V

verifying

firmware version 6-14

startup process 3-15

video mode 5-17

video support 5-17

VLAN

auxiliary, for voice traffic 2-4

configuring for voice networks 2-3

native, for data traffic 2-4

verifying 8-10

voice messaging system 5-18

voice messaging system, accessing A-4

voice quality metrics 6-18, 7-19, 8-23

voice VLAN 2-4

volume button 1-5

W

wall mounting, Cisco Unified IP Phone 3-13

web page

about 7-1

accessing 7-2

Debug Display 7-3, 7-16

Device Information 7-2, 7-4

disabling access to 7-3

Ethernet 7-3, 7-10

Network Configuration 7-5

Network Configuration web page 7-2

Port 1 (Network) 7-3, 7-10

Port 2 (Access) 7-3, 7-10

Port 3 (Phone) 7-3, 7-11

preventing access to 7-3

Stack Statistics 7-3, 7-16

Status Messages 7-3, 7-16, 7-17

Stream 0 7-3

Stream 1 7-3, 7-18

Stream 2 7-3

wideband codec 1-18

X

XmlDefault.cnf.xml configuration file 2-7