Table Of Contents

Configuring Features, Templates, Services, and Users

Configuring Telephony Features Using Cisco CallManager

Creating Custom Phone Rings

Configuring Corporate and Personal Directories

Configuring Corporate Directories

Configuring Personal Directory

Modifying Phone Button Templates

Configuring Softkey Templates

Setting Up Services

Adding Users to Cisco CallManager

Specifying Options that Appear on the User Options Web Pages

Configuring Features, Templates, Services, and Users

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After you install Cisco IP Phones in your network, configure their network settings, and add them to Cisco CallManager, you must then use the Cisco CallManager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and set up procedures. Cisco CallManager documentation provides detailed instructions for these procedures.

This chapter also explains how you control access to options on the Cisco CallManager User Options web pages.

For suggestions about how to provide users with information about features, and what information to provide, see "Providing Information to Users Via a Website."

For information about setting up phones in non-English environments, see "Supporting International Users."

This chapter includes following topics:

•Configuring Telephony Features Using Cisco CallManager

•Creating Custom Phone Rings

•Configuring Corporate and Personal Directories

•Modifying Phone Button Templates

•Configuring Softkey Templates

•Setting Up Services

•Adding Users to Cisco CallManager

•Specifying Options that Appear on the User Options Web Pages

Configuring Telephony Features Using Cisco CallManager

After you add Cisco IP Phones to Cisco CallManager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you can configure using Cisco CallManager Administration. The Reference column lists Cisco CallManager and other documentation that contains configuration procedures and related information.

For information about using most of these features on the phone, refer to Cisco IP Phone 7960G and 7940G Phone Guide.

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Note Cisco CallManager Administration also provides several service parameters that you can use to configure various telephony functions. For more information about service parameters and the functions that they control, refer to Cisco CallManager Administration Guide.

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Table 5-1 Configuring Telephony Features Using Cisco CallManager 

Feature	Description	Reference
Abbreviated dialing	A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index.	Refer to Cisco CallManager Administration Guide for information about abbreviated dialing and speed dialing.
Auto answer	Causes the speakerphone or headset to go off hook automatically when an incoming call is received.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager Features and Services Guide.
Barge	Allows a user to join an in-progress call on a shared line. Phones support Barge in two conference modes: •Built-in conference bridge at the target device (the phone that is being barged). This mode uses the Barge softkey. •Shared conference bridge. This mode uses the cBarge softkey.	Refer to Cisco CallManager Features and Services Guide.
Block external to external transfer	Prevents users from transferring an external call to another external number.	Refer to Cisco CallManager Features and Services Guide.
Call display restrictions	Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.	Refer to Cisco CallManager Features and Services Guide.
Call park	Places the call on hold so that anyone connected to the Cisco CallManager system can retrieve the call.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager Features and Services Guide.
Call pickup	Picks up incoming calls within a group.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.
Call waiting	Receives a second incoming call on the same line without disconnecting the first call.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.
Caller ID	Displays the telephone number and name of the caller.	Refer to Cisco CallManager Administration Guide.
Cisco Call Back	Allows a user to receive call back notification on a Cisco IP Phone when a called party's line becomes available.	Refer to Cisco CallManager Features and Services Guide for configuration instructions.
Cisco IP Manager Assistant (Cisco IPMA)	Enables managers and their assistants to work together more effectively by providing a call-routing service, enhancements to phone capabilities for the manager, and desktop interfaces that are primarily used by the assistant.	Refer to Cisco CallManager Features and Services Guide and Cisco CallManager Administration Guide for system requirements, installation and configuration instructions, and use information.
Client matter codes (CMC)	Enables a user to specify that a call relates to a specific client matter.	Refer to Cisco CallManager Features and Services Guide
Conference	Initiates an ad hoc conference and then conferences in other participants one at a time.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.
Configurable call forward display	Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.	Refer to Cisco CallManager Administration Guide.
Direct transfer	Joins two established calls (calls that are on hold or in connected state) into one call and drops the feature initiator from the call. Does not initiate a consultation call and does not put the active call on hold.	Refer to Cisco CallManager System Guide.
Extension Mobility	Enables users to sign into their directory number from any Cisco IP Phone.	Refer to Cisco CallManager Features and Services Guide.
Forced authorization codes (FAC)	Controls the types of calls that certain users can place.	Refer to Cisco CallManager Features and Services Guide
Forward	Forwards all calls to the designated directory number.	Refer to Cisco CallManager Administration Guide.
Group call pickup	Allows users to pick up incoming calls within their own group or in other groups.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.
Hold	Places an active call on hold.	Requires no configuration, unless you want to use music on hold; see "Music-on-Hold" in this table for information.
Immediate Divert	Immediately diverts a call to a voice messaging system. When a call is diverted, the line becomes available to make or receive new calls.	Refer to Cisco CallManager Features and Services Guide.
Join	Allows a user to initiate an ad hoc conference by using the Join softkey. Join does not create a consultation call and does not put the active call on hold. Join can include more than two calls, which results in a call with more than three parties. Join supports up to 16 participants in a call.	•See the "Configuring Softkey Templates" section. •Refer to Refer to Cisco CallManager Administration Guide.
Malicious caller identification (MCID)	Allows you to report a call of a malicious nature by requesting that Cisco CallManager identify and register the source of an incoming call in the network.	Refer to Cisco CallManager Features and Services Guide.
Meet-Me conference	Enables other callers to join in a conference.	Refer to Cisco CallManager Administration Guide.
Message waiting	Indicates that one or more voice messages are waiting for a user.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.
Multilevel Precedence and Preemption (MLPP)	Allows properly validated users to place priority calls. If necessary, users can preempt lower-priority phone calls. Also allows the use of the call-forward alternate party (CFAP) feature for forwarding a precedence call.	Refer to Cisco CallManager Features and Services Guide for configuration procedures.
Music-on- hold	Plays music while callers are on hold.	Refer to Cisco CallManager Features and Services Guide.
Privacy	Enables or disables whether users with phones that share the same line can view call status and can barge a call.	Refer to Cisco CallManager Features and Services Guide for system requirements, configuration instructions, and use information.
Quality Reporting Tool (QRT)	Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.	Refer to Cisco CallManager Administration Guide.
Redial	Redials the last number dialed on the Cisco IP Phone.	Requires no configuration.
Ring setting	Identifies ring type used for a line when a phone has another active call	Refer to Cisco CallManager Administration Guide. Users can adjust their ring settings from the User Options web pages by clicking Change the Ring Settings for your phone.
Services	Allows you to use the Cisco IP Phone Services Configuration menu in Cisco CallManager Administration to define and maintain the list of phone services to which users can subscribe.	Refer to Cisco CallManager Administration Guide and to Cisco CallManager System Guide for more information.
Services URL button	Provides one-touch access to information services.	Refer to Cisco CallManager Administration Guide for configuration procedures.
Time-of-Day Routing	Restricts access to specified telephony features by time period.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.
Transfer	Transfers an active call to another directory number.	Requires no configuration.
Video Support	Enable video support on the phone.	Refer to Cisco VT Advantage Administration Guide.
Voice messaging system	Enables callers to leave voice messages if calls are unanswered.	•Refer to Cisco CallManager Administration Guide. •Refer to Cisco CallManager System Guide.

Creating Custom Phone Rings

You can customize the phone ring types available at your site by using a set of phone ring sounds that are provided by Cisco CallManager or by creating your own pulse code modulation (PCM) files and editing the RingList.xml file.

Refer to Cisco CallManager Features and Services Guide for more information.

Configuring Corporate and Personal Directories

The Directories button on the Cisco IP Phone models 7960G/7940G gives users access to several directories. These directories can include:

•Corporate Directory—Allows a user to look up phone numbers for co-workers.

To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.

•Personal Directory—Allows a user to store a set of personal numbers.

To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.

Configuring Corporate Directories

Cisco CallManager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco CallManager applications that interface with Cisco CallManager. Authentication establishes the users' rights to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.

To install and set up these features, refer to Installing and Configuring the Cisco Customer Directory Configuration Plugin. That manual guides you through the configuration process for integrating Cisco CallManager with Microsoft Active Directory and Netscape Directory Server.

After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco IP Phone model 7960G/7940G to look up users in the corporate directory.

Configuring Personal Directory

Personal Directory provides a personal address book stored in the Cisco CallManager Lightweight Directory Access Protocol (LDAP) directory. It also provides a Cisco IP phone synchronizer, and two Cisco IP phone services, Personal Address Book and Personal Fast Dials. The Cisco IP Phone Address Book Synchronizer allows users to synchronize Microsoft Outlook and Outlook Express address book entries with the directory in Cisco CallManager. From a Cisco IP Phone model 7960G/7940G, a user can use the Personal Address Book service to look up entries, make a selection, and press a softkey to dial the selected number.

To configure Personal Directory, users must access their User Options web pages. If they want to synchronize with Microsoft Outlook, they must also install the Cisco IP Phone Address Book Synchronizer utility, provided by you.

To obtain this software, choose Application > Install Plugins from Cisco CallManager Administration and click Cisco IP Phone Address Book Synchronizer.

Modifying Phone Button Templates

Although the Cisco IP Phone models 7960G and 7940G support similar features, each phone model can implement these features differently. Modify phone button templates to assign features to phone buttons and to customize features for a phone model.

Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco CallManager Administration during registration.

To modify a phone button template, choose Device > Device Settings> Phone Button Template from Cisco CallManager Administration. To assign a phone button template to a phone, use the Phone Button template field in the Cisco CallManager Administration Phone Configuration page. Refer to Cisco CallManager Administration Guide and Cisco CallManager System Guide for more information.

The number of buttons and features that you can customize varies based upon Cisco IP Phone model. Familiarize yourself with the configuration options described in Table 5-2.

Table 5-2 Standard Phone Button Templates Listed by Model 

Cisco IP Phone Model	Standard Phone Button Template Description
Cisco IP Phone 7960G	The standard Cisco IP Phone 7960G template uses buttons 1 and 2 for lines and uses buttons 3 through 6 as speed dials or for access to services. Access other phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on using softkeys on the Cisco IP Phone 7960G.
Cisco IP Phone 7940G	The Cisco IP Phone 7940G comes with preconfigured phone button templates: •7940G (2-Line)—Uses button 1 and 2 for lines. •7940G (1-Line)—Uses button 1 for line 1 and button 2 for speed dial. All Cisco IP Phone 7940G phones use one of these templates. Access phone features, such as call park, call forward, redial, hold, resume, voice messaging system, conferencing, and so on, using softkeys on the Cisco IP Phone 7940G.

Configuring Softkey Templates

Using Cisco CallManager Administration, you can manage softkeys associated with applications that are supported by the Cisco IP Phone models 7940G and 7960G. Cisco CallManager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User, Standard Feature, Standard IPMA Assistant, Standard IPMA Manager, and Standard IPMA Shared Mode Manager. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.

To configure softkey templates, select Device > Device Settings > Softkey Template from Cisco CallManager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco CallManager Administration Phone Configuration page. Refer to Cisco CallManager Administration Guide, Cisco CallManager System Guide for more information.

Setting Up Services

The Services button on the Cisco IP Phone models 7960G and 7940G gives users access to Cisco IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports. You can create customized applications for your site.

Before a user can access any service,

•You as the system administrator must use Cisco CallManager Administration to configure available services.

•The user must subscribe most to services using the Cisco CallManager User Options application. This web-based application provides a graphical user interface (GUI) for limited, end-user configuration of IP Phone applications.

Before you set up services, gather the URLs for the sites you want to set up and verify that users can access those sites from your corporate IP telephony network.

To set up these services, choose Feature > Cisco IP Phone Services from Cisco CallManager Administration. Refer to Cisco CallManager Administration Guide and Cisco CallManager System Guide for more information.

After you configure these services, verify that your users have access to the Cisco CallManager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section for a summary of the information that you must provide to end users.

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Note To configure extension mobility services for users, refer to Cisco CallManager Features and Services Guide.

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Adding Users to Cisco CallManager

Adding users to Cisco CallManager allows you to display and maintain information about users and allows each user to perform the following actions:

•Access the corporate directory and other customized directories from a Cisco IP Phone

•Create a personal directory

•Set up speed dial and call forwarding numbers

•Subscribe to services that are accessible from a Cisco IP Phone

You can add users to Cisco CallManager using either of these methods:

•To add users individually, choose User >Add a New User from Cisco CallManager Administration.

Refer to Cisco CallManager Administration Guide for more information about adding users. Refer to Cisco CallManager System Guide for details about user information.

•To add users in batches, use the Bulk Administration Tool. This method also enables you to set an identical default password for all users.

Refer to Bulk Administration Tool User Guide for details.

Specifying Options that Appear on the User Options Web Pages

From the User Options web pages, users can customize and control several phone features and settings. (For detailed information about the User Options web pages, refer to Customizing Your Cisco IP Phone on the Web.)

All options on the User Options web pages appear by default. However, you can disable options by making appropriate enterprise parameter settings using Cisco CallManager Administration.

The settings you make affect all User Options web pages at your site.

Procedure

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Step 1 From Cisco CallManager Administration, choose System > Enterprise Parameters.

The Enterprise Parameters Configuration page appears.

Step 2 In the CCMUser Parameters area, specify whether a parameter appears on the User Options web pages by choosing one of these values from the Parameter Value drop-down list for the parameter:

True—Option appears on the User Options web pages (default).

False—Option does not appear on the User Options web pages.

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