Table Of Contents
Viewing Model Information, Status, Statistics, and Security Information on the Cisco IP Phone
Model Information Menu
Status Menu
Status Messages Screen
Network Statistics Screen
Firmware Versions Screen
Expansion Module Stats Screen
Security Configuration Menu
CTL File Menu
Trust List Menu
Call Statistics Screen
Viewing Model Information, Status, Statistics, and Security Information on the Cisco IP Phone
This chapter describes how to access and use the following menus and screens on the Cisco IP Phone:
•
Model Information menu—Displays hardware and software information about the phone.
•Status menu—Provides access to screens that display the status messages, network statistics, and firmware versions.
•Security Configuration menu—Displays information about security on the phone and provides access to the CTL File menu and to the Trust List menu.
•Call Statistics screen—Displays counters and statistics for the current call.
You can use the information on these screens to monitor the operation of a phone and to assist with troubleshooting. In addition, from the CTL File menu, you can unlock and remove the CTL file from the phone.
You can also obtain much of this information, and obtain other related information, remotely through a phone's web page. For more information, see "Monitoring the Cisco IP Phone Remotely."
For more information about troubleshooting, see "Troubleshooting the Cisco IP Phone."
This chapter includes these topics:
•Model Information Menu
•Status Menu
•Security Configuration Menu
•Call Statistics Screen
Model Information Menu
The Model Information menu shows the following information:
•Model Number—Model number of the phone.
•MAC Address—MAC address of the phone.
•APP Load ID—Identifies the JAR file running on the phone.
•Boot Load ID—Identifies the factory-installed load running on the phone.
•Load File—Identifies the factory-installed load running on the phone.
•Boot Load ID—Identifier of the factory-installed load running on the phone.
•Serial Number—Serial number of the phone.
•CTL—Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. If no CTL file is installed on the phone, this field displays No. (The CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco CallManager Security Guide.)
•MIC—Indicates whether a manufacturing installed certificate (used for the security features) is installed on the phone.
•LSC—Indicates whether a locally significant certificate (used for the security features) is installed on the phone.
To display the Model Information menu, press the Settings button and then select Model Information.
To exit the Model Information menu, press the Exit softkey.
Status Menu
The Status menu contains the following options, which provide information about the phone and its operation:
•Status Messages—Displays the Status Messages screen, which shows a log of important system messages. For more information, see the "Status Messages Screen" section.
•Network Statistics—Displays the Network Statistics screen, which shows Ethernet traffic statistics. For more information, see the "Network Statistics Screen" section.
•Firmware Versions—Displays the Firmware Versions screen, which shows information about the firmware running on the phone. For more information, see the "Firmware Versions Screen" section.
•Expansion Module Stats—Displays the Expansion Module Stats screen, which shows information about the Cisco IP Phone 7914 Expansion Module or modules, if connected to the phone. For more information, see the "Expansion Module Stats Screen" section.
To display the Status menu, press the Settings button and then select Status.
To exit the Status menu, press the Exit softkey.
Status Messages Screen
You can access the Status Messages screen at any time, even if the phone has not finished starting up. Table 6-1 describes the status messages that might appear. This table also includes actions you can take to address errors that are indicated.
To display the Status Messages screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Status Messages.
To exit the Status Messages screen, press the Exit softkey.
Table 6-1 Status Messages on the Cisco IP Phone Models 7960G and 7940G
Message
|
Description
|
Possible Explanation and Action
|
BootP server used
|
The phone obtained its IP address from a BootP server rather than a DHCP server.
|
None. This message is informational only.
|
File auth error
|
An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed.
|
•The file is corrupted. If the file is a phone configuration file, delete the phone from the Cisco CallManager database using Cisco CallManager Administration. Then add the phone back to the Cisco CallManager database using Cisco CallManager Administration.
•There is a problem with the CTL file and the key for the server from which files are obtained is bad. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.
|
CFG file not found
|
The name-based and default configuration file was not found on the TFTP Server.
|
The configuration file for a phone is created when the phone is added to the Cisco CallManager database. If the phone has not been added to the Cisco CallManager database, the TFTP server generates a CFG File Not Found response.
•Phone is not registered with Cisco CallManager.
You must manually add the phone to Cisco CallManager if you are not allowing phones to auto-register. See the "Adding Phones with Cisco CallManager Administration" section for details.
•If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.
•If you are using static IP addresses, check configuration of the TFTP server. See the "Network Configuration Menu Options" section for details on assigning a TFTP server.
|
CFG TFTP Size Error
|
The configuration file is too large for file system on the phone.
|
Power cycle the phone.
|
Checksum Error
|
Downloaded software file is corrupted.
|
Obtain a new copy of the phone firmware and place it in the TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.
|
DHCP timeout
|
DHCP server did not respond.
|
•Network is busy—The errors should resolve themselves when the network load reduces.
•No network connectivity between the DHCP server and the phone—Verify the network connections.
•DHCP server is down—Check configuration of DHCP server.
•Errors persist—Consider assigning a static IP address. See the "Network Configuration Menu Options" section for details on assigning a static IP address.
|
DNS timeout
|
DNS server did not respond.
|
•Network is busy—The errors should resolve themselves when the network load reduces.
•No network connectivity between the DNS server and the phone—Verify the network connections.
•DNS server is down—Check configuration of DNS server.
|
DNS unknown host
|
DNS could not resolve the name of the TFTP server or Cisco CallManager.
|
•Verify that the host names of the TFTP server or Cisco CallManager are configured properly in DNS.
•Consider using IP addresses rather than host names.
|
Duplicate IP
|
Another device is using the IP address assigned to the phone.
|
•If the phone has a static IP address, verify that you have not assigned a duplicate IP address. See the "Network Configuration Menu Options" section section for details
•If you are using DHCP, check the DHCP server configuration.
|
Error update locale
|
One or more localization files could not be found in the TFTPPath directory or were not valid. The locale was not changed.
|
Check that the following files are located within subdirectories in the TFTPPath directory:
•Located in subdirectory with same name as network locale:
–tones.xml
•Located in subdirectory with same name as user locale:
–glyphs.xml
–dictionary.xml
–kate.xml
–dictionary.xml
|
IP address released
|
The phone has been configured to release its IP address.
|
The phone remains idle until it is power cycled or you reset the DHCP address. See the "Network Configuration Menu Options" section section for details.
|
Load ID incorrect
|
Load ID of the software file is of the wrong type.
|
Check the load ID assigned to the phone (from Cisco CallManager, choose Device > Phone). Verify that the load ID is entered correctly.
|
Load rejected HC
|
The application that was downloaded is not compatible with the phone's hardware.
|
Occurs if you were attempting to install a version of software on this phone that did not support hardware changes on this newer phone.
Check the load ID assigned to the phone (from Cisco CallManager, choose Device > Phone). Re-enter the load displayed on the phone. See the "Firmware Versions Screen" section to verify the phone setting.
|
No default router
|
DHCP or static configuration did not specify a default router.
|
•If the phone has a static IP address, verify that the default router has been configured. See the "Network Configuration Menu Options" section section for details.
•If you are using DHCP, the DHCP server has not provided a default router. Check the DHCP server configuration.
|
No DNS server IP
|
A name was specified but DHCP or static IP configuration did not specify a DNS server address.
|
•If the phone has a static IP address, verify that the DNS server has been configured. See the "Network Configuration Menu Options" section section for details.
•If you are using DHCP, the DHCP server has not provided a DNS server. Check the DHCP server configuration.
|
Programming Error
|
The phone failed during programming.
|
Attempt to resolve this error by power cycling the phone. If the problem persists, contact Cisco technical support for additional assistance.
|
XmlDefault.cnf.xml, or .cnf.xml corresponding to the phone device name
|
Name of the configuration file.
|
None. This is an informational message indicating the name of the configuration file for the phone.
|
TFTP access error
|
TFTP server is pointing to a directory that does not exist.
|
•If you are using DHCP, verify that the DHCP server is pointing to the correct TFTP server.
•If you are using static IP addresses, check configuration of TFTP server. See the "Network Configuration Menu Options" section for details on assigning a TFTP server.
|
TFTP file not found
|
The requested load file (.bin) was not found in the TFTPPath directory.
|
Check the load ID assigned to the phone (from Cisco CallManager, choose Device > Phone). Verify that the TFTPPath directory contains a .bin file with this load ID as the name.
|
TFTP server not authorized
|
The specified TFTP server could not be found in the phone's CTL.
|
•The DHCP server is not configured properly and is not serving the correct TFTP server address. In this case, update the TFTP server configuration to specify the correct TFTP server.
•If the phone is using a static IP address, the phone may be configured with the wrong TFTP server address. In this case, enter the correct TFTP server address in the Network Configuration menu on the phone.
•If the TFTP server address is correct, there may be a problem with the CTL file. In this case, run the CTL client and update the CTL file, making sure that the proper TFTP servers are included in this file.
|
TFTP timeout
|
TFTP server did not respond.
|
•Network is busy—The errors should resolve themselves when the network load reduces.
•No network connectivity between the TFTP server and the phone—Verify the network connections.
•TFTP server is down—Check configuration of TFTP server.
|
Network Statistics Screen
The Network Statistics screen provide information about the phone and network performance. Table 6-2 explains components of text messages that might appear in this screen.
To display the Network Statistics screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Network Statistics.
To exit the Network Statistics screen, press the Exit softkey.
Table 6-2 Network Statistics Message Components
Message Component
|
Description
|
Rx Frames
|
Number of packets received by the phone
|
Tx Frames
|
Number of packets sent by the phone
|
Rx Broadcasts
|
Number of broadcast packets received by the phone
|
One of the following values:
Initialized
TCP-timeout
CM-closed-TCP
TCP-Bad-ACK
CM-reset-TCP
CM-aborted-TCP
CM-NAKed
KeepaliveTO
Failback
Phone-Keypad
Phone-Re-IP
Reset-Reset
Reset-Restart
Phone-Reg-Rej
Load Rejected HC
CM-ICMP-Unreach
Phone-Abort
|
Cause of the last reset of the phone
|
Elapsed Time
|
Amount of time that has elapsed since the hone connected to Cisco CallManager.
|
Port 1
|
Link state and connection of the PC port (for example, Auto 100 Mb Full-Duplex means that the PC port is in a link up state and has auto-negotiated a full-duplex, 100-Mbps connection)
|
Port 2
|
Link state and connection of the Network port
|
Firmware Versions Screen
The Firmware Versions screen displays the following information about the firmware running on the phone:
•App Load ID—Version of the phone application running on the phone
•Boot Load ID—Identifier of the factory-installed load running on the phone OK
To display the Firmware Version screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Firmware Versions.
To exit the Firmware Version screen, press the Exit softkey.
Expansion Module Stats Screen
The Expansion Module Stats screen displays information about the Cisco IP Phone 7914 Expansion Module or modules, if connected to the phone.
Table 6-3 explains the information that appears in this screen for each connected expansion module. You can use this information to troubleshoot the expansion module, if necessary. In the Expansion Module Stats screen, a statistic preceded by "A" is for the first expansion module. A statistic preceded by "B" is for the second expansion module.
To display the Expansion Module Stats screen, follow these steps:
Procedure
Step 1 Press the Settings button.
Step 2 Select Status.
Step 3 Select Expansion Module Stats.
To exit the Expansion Module Stats screen, press the Exit softkey.
Table 6-3 Expansion Module Statistics
Item
|
Description
|
Link State
|
Overall expansion module status
|
RX Discarded Bytes
|
Number of bytes discarded due to errors
|
RX Length Err
|
Number of packets discarded due to improper length
|
RX Checksum Err
|
Number of packets discarded due to invalid checksum information
|
RX Invalid Message
|
Number of packets that have been discarded because a message was invalid or unsupported
|
TX Retransmit
|
Number of packets that have been retransmitted to the expansion module
|
TX Buffer Full
|
Number of packets discarded because the expansion module was not able to accept new messages
|
Security Configuration Menu
The Security Configuration menu shows information about security on the phone and provides access to the CTL File menu and to the Trust List menu. The Security Configuration menu contains these options:
•Web Access—Indicates whether web access is enabled or disabled for the phone. You configure web access with Cisco CallManager Administration.
•Security Mode—Displays the security mode that is set for the phone. You configure the security mode in Cisco CallManager Administration.
•MIC—Indicates whether a manufacturing installed certificate is installed on the phone.
•LSC—Indicates whether a locally significant certificate is installed on the phone.
Also lets you enter an authorization string for an LSC. For more information, see the "Configuring Security on the Cisco IP Phone" section.
•CTL File—If a CTL file is installed on the phone, provides access to the CTL File menu. A locked padlock icon in this option indicates that the CTL file is locked. An unlocked padlock icon indicates that the CTL file is unlocked. If a CTL file is not installed on the phone, this option displays Not Installed. For more information, see the "CTL File Menu" section.
•Trust List—If a CTL file is installed on the phone, provides access to the Trust List menu. For more information, see the "Trust List Menu" section.
•CAPF—Displays the IP address and the port of the CAPF server that the phone uses.
To display the Security Configuration menu, press the Settings button and then select Security Configuration.
To exit the Security Configuration menu, press the Exit softkey.
CTL File Menu
If a CTL file is installed on the phone, you can access the CTL File menu by pressing the Settings button and choosing Security Configuration > CTL File.
To exit the CTL File menu, press the Exit softkey.
The CTL File menu contains these options:
•CTL File—Displays the MD5 hash of the certificate trust list (CTL) file that is installed in the phone. (If security is configured for the phone, the CTL file installs automatically when the phone reboots or resets. For more information about this file, refer to Cisco CallManager Security Guide.) Also lets you unlock the CTL file and remove it from the phone.
A locked padlock icon in this option indicates that the CTL file is locked. An unlocked padlock icon indicates that the CTL file is unlocked.
•CallManager / TFPT—IP address of a Cisco CallManager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
•CAPF—IP address of the CAPF server used by the phone. Also displays a certificate icon if a certificate is installed for this server.
•CallManager—IP address of the Cisco CallManager server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
•TFTP Server—IP address of a TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
Figure 6-1 Certificate Icon
If the primary TFTP server (TFTP Server 1) or the backup TFTP server (TFTP Server 2) is not listed in the CTL file, you must unlock the CTL file before you can save changes that you make to the TFTP Server 1 option on the Network Configuration menu. (For information about changing this option, see the "Network Configuration Menu Options" section.)
To unlock the CTL file and change the TFTP Server 1 option or remove the CTL file, follow these steps:
Procedure
Step 1 Press **# to unlock options on the Security Configuration menu.
For detailed information about unlocking options, see the "Unlocking and Locking Configuration Options" section.
Step 2 Pressing the Settings button and choose Security Configuration > CTL File.
The CTL File menu appears.
Step 3 Highlight the CTL option.
Step 4 Press the Unlock softkey to unlock the CTL file.
Step 5 Take one of these actions:
•Change the TFTP Server 1 option on the Network Configuration menu.
When you save your changes, the CTL file is locked again automatically.
•Press the Erase softkey to remove the CTL file from the phone.
The CTL file is removed and the phone resets.
Note When you press the Unlock softkey, it changes to Lock. If you decide not to change the TFTP Server 1 option or not to erase the CTL file, press the Lock softkey to lock the CTL file.
Trust List Menu
The Trust List menu provides information about all of the servers that the phone trusts.
If a CTL file is installed on the phone, you can access the Trust List menu by pressing the Settings button and choosing Security Configuration > Trust List.
To exit the Trust List menu, press the Exit softkey.
The Trust List menu contains these options:
•CallManager / TFPT—IP address of a trusted Cisco CallManager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
•CAPF—IP address of the trusted CAPF server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
•CallManager—IP address of the trusted Cisco CallManager server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
•SRST—IP address of the trusted SRST router that is available to the phone, if such a devices has been configured in Cisco CallManager Administration. Also displays a certificate icon if a certificate is installed for this device (see Figure 6-1).
•TFTP Server—IP address of a TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server (see Figure 6-1).
Call Statistics Screen
Use the Call Statistics screen to view counters and statistics for the current call. Table 6-4 explains the information that appears in this screen.
To display the Call Statistics screen, press the ? button twice rapidly during a call.
To exit the Call Statistics screen, press the Exit softkey.
Table 6-4 Call Statistics
Item
|
Description
|
RxType
|
Type of voice stream received (RTP streaming audio) (G.729, G.711 u-law, G.711 A-law, or Lin16k).
|
RxSize
|
Size of voice packets, in milliseconds, in the receiving voice stream (RTP streaming audio).
|
RxCnt
|
Number of RTP voice packets received since voice stream was opened.
Note This number is not necessarily identical to the number of RTP voice packets received since the call began because the call might have been placed on hold.
|
TxType
|
Type of voice stream transmitted (RTP streaming audio) (G.729, G.711 u-law, G.711 A-law, or Lin16k).
|
TxSize
|
Size of voice packets, in milliseconds, in the transmitting voice stream.
|
TxCnt
|
Number of RTP voice packets transmitted since voice stream was opened.
Note This number is not necessarily identical to the number of RTP voice packets transmitted since the call began because the call might have been placed on hold).
|
Avg Jtr
|
Estimated average RTP packet jitter (dynamic delay that a packet encounters when going through the network) observed since the receiving voice stream was opened.
|
Max Jtr
|
Maximum jitter observed since the receiving voice stream was opened.
|
RxDisc
|
Number of RTP packets in the receiving voice stream that have been discarded (bad packets, too late, and so on).
Note The phone will discard payload type 19 comfort noise packets that are generated by Cisco Gateways, which will increment this counter.
|
RxLost
|
Missing RTP packets (lost in transit).
|
