Cisco IP Phone Model 7960G and 7940G Administration Guide for Cisco CallManager Release 4.1 - Providing Information to Users Via a Website [Cisco Unified IP Phones 7900 Series]

Table Of Contents

Providing Information to Users Via a Website

How Users Obtain Support for the Cisco IP Phone

How Users Get Copies of Cisco IP Phone Manuals

How Users Subscribe to Services and Configure Phone Features

How Users Access a Voice Messaging System

How Users Configure Personal Directory

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones.

Consider including the following types of information on this site:

•How Users Obtain Support for the Cisco IP Phone

•How Users Get Copies of Cisco IP Phone Manuals

•How Users Subscribe to Services and Configure Phone Features

•How Users Access a Voice Messaging System

•How Users Configure Personal Directory

How Users Obtain Support for the Cisco IP Phone

To successfully use some features on the Cisco IP Phone (such as speed dial, services, and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance.

How Users Get Copies of Cisco IP Phone Manuals

You should provide end users with access to user documentation for the Cisco IP Phones. Cisco IP Phone Models 7960G and 7940G User Guide includes detailed user instructions for key phone features.

There are several Cisco IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.

Documentation is also available on the CD-ROM titled Cisco CallManager and IP Phones and Services Documentation, which is distributed with Cisco CallManager releases.

For a list of available documentation for Cisco IP Phones, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

For a list of available documentation for Cisco CallManager, go to this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

For more information about viewing or ordering documentation, see the "Obtaining Documentation" section.

How Users Subscribe to Services and Configure Phone Features

End users can perform a variety of activities using the Cisco CallManager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages.

Make sure to provide end users with the following information about the User Options web pages:

•The URL required to access the application. This URL is:

http://server_name/CCMUser/, where server_name is the host on which the web server is installed.

•A user ID and default password needed to access the application.

These settings correspond to the values you entered when you added the user to Cisco CallManager (see the "Adding Users to Cisco CallManager" section).

•A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser.

•An overview the tasks that users can accomplish using the web page.

You can also refer users to Customizing Your Cisco IP Phone on the Web, which is available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

How Users Access a Voice Messaging System

Cisco CallManager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system.

You should provide this information to each user:

•How to access the voice messaging system account.

Make sure that you have used Cisco CallManager to configure the Messages button on the Cisco IP Phone.

•Initial password for accessing the voice messaging system.

Make sure that you have configured a default voice messaging system password for all users.

•How the phone indicates that voice messages are waiting.

Make sure that you have used Cisco CallManager to set up a message waiting indicator (MWI) method.

How Users Configure Personal Directory

Users can configure personal directory entries on the Cisco IP Phone. To configure personal directory, users must have access to the following:

•User Options pages.

Make sure that users know how to access their User Options pages. See the "How Users Subscribe to Services and Configure Phone Features" section for details.

•Cisco IP Phone Address Book Synchronizer.

Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco CallManager and click Cisco IP Phone Address Book Synchronizer.

	Cisco IP Phone Model 7960G and 7940G Administration Guide for Cisco CallManager Release 4.1
	Providing Information to Users Via a Website
Cisco IP Phone Model 7960G and 7940G Administration Guide for Cisco CallManager Release 4.1 Preface An Overview of the Cisco IP Phone Preparing to Install the Cisco IP Phone on Your Network Setting Up the Cisco IP Phone Configuring Network Settings on the Cisco IP Phone Configuring Features, Templates, Services, and Users Viewing Model Information, Status, Statistics, and Security Information on the Cisco IP Phone Monitoring the Cisco IP Phone Remotely Troubleshooting the Cisco IP Phone Providing Information to Users Via a Website Supporting International Users Technical Specifications Index	Download this chapter Providing Information to Users Via a Website Download the complete book Cisco IP Phone Administration Guide for Cisco CallManager, Cisco IP Phone Models 7960G and 7940G (PDF - 2 MB) Table Of Contents Providing Information to Users Via a Website How Users Obtain Support for the Cisco IP Phone How Users Get Copies of Cisco IP Phone Manuals How Users Subscribe to Services and Configure Phone Features How Users Access a Voice Messaging System How Users Configure Personal Directory Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones. Consider including the following types of information on this site: •How Users Obtain Support for the Cisco IP Phone •How Users Get Copies of Cisco IP Phone Manuals •How Users Subscribe to Services and Configure Phone Features •How Users Access a Voice Messaging System •How Users Configure Personal Directory How Users Obtain Support for the Cisco IP Phone To successfully use some features on the Cisco IP Phone (such as speed dial, services, and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance. How Users Get Copies of Cisco IP Phone Manuals You should provide end users with access to user documentation for the Cisco IP Phones. Cisco IP Phone Models 7960G and 7940G User Guide includes detailed user instructions for key phone features. There are several Cisco IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website. Documentation is also available on the CD-ROM titled Cisco CallManager and IP Phones and Services Documentation, which is distributed with Cisco CallManager releases. For a list of available documentation for Cisco IP Phones, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm For a list of available documentation for Cisco CallManager, go to this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm For more information about viewing or ordering documentation, see the "Obtaining Documentation" section. How Users Subscribe to Services and Configure Phone Features End users can perform a variety of activities using the Cisco CallManager User Options web pages. These activities include subscribing to services, setting up speed dial and call forwarding numbers, configuring ring settings, and creating a personal address book. Keep in mind that configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web pages. Make sure to provide end users with the following information about the User Options web pages: •The URL required to access the application. This URL is: http://server_name/CCMUser/, where server_name is the host on which the web server is installed. •A user ID and default password needed to access the application. These settings correspond to the values you entered when you added the user to Cisco CallManager (see the "Adding Users to Cisco CallManager" section). •A brief description of what a web-based, graphical user interface application is, and how to access it with a web browser. •An overview the tasks that users can accomplish using the web page. You can also refer users to Customizing Your Cisco IP Phone on the Web, which is available at this URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm How Users Access a Voice Messaging System Cisco CallManager lets you integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with a variety of systems, you must provide users with information about how to use your specific system. You should provide this information to each user: •How to access the voice messaging system account. Make sure that you have used Cisco CallManager to configure the Messages button on the Cisco IP Phone. •Initial password for accessing the voice messaging system. Make sure that you have configured a default voice messaging system password for all users. •How the phone indicates that voice messages are waiting. Make sure that you have used Cisco CallManager to set up a message waiting indicator (MWI) method. How Users Configure Personal Directory Users can configure personal directory entries on the Cisco IP Phone. To configure personal directory, users must have access to the following: •User Options pages. Make sure that users know how to access their User Options pages. See the "How Users Subscribe to Services and Configure Phone Features" section for details. •Cisco IP Phone Address Book Synchronizer. Make sure to provide users with the installer for this application. To obtain the installer, choose Application > Install Plugins from Cisco CallManager and click Cisco IP Phone Address Book Synchronizer.
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