Table Of Contents

Symbols - Numerics - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W - X -

Index

Symbols

.cnf.xml configuration file 2-7

? button 1-4

Numerics

10/100 PC port 3-3

10/100 SW port 3-3

A

abbreviated dialing 5-2

AC adapter

connecting to 3-8

providing power using 2-8

access, to phone settings 3-15, 4-2

access port 3-3

connecting 3-8

purpose 3-3

adding

Cisco IP Phones manually 2-13

Cisco IP Phones using auto-registration 2-11

Cisco IP Phones using auto-registration with TAPS 2-12

Cisco IP Phones using BAT 2-14

users to Cisco CallManager 5-12

adjusting, phone placement 3-10

Admin. VLAN Id option 4-8

Alternate TFTP option 4-9

audience, for this document xiii

authenticated call 1-14

authentication 3-14

authentication icon, in CallManager 1-5 4-15

Authentication URL option 4-10

auto answer 5-2

auto-registration

using 2-11

using with TAPS 2-12

auxiliary VLAN 2-3

B

barge 1-15, 5-3

BAT (Bulk Administration Tool) 2-14

block external to external transfer 5-3

BootP 1-5

BOOTP Server option 4-5

Bootstrap Protocol (BootP) 1-5

button

? (help) 1-4

directories 1-3

headset 1-4

line 1-3

messages 1-4

mute 1-4

navigation 1-4

services 1-4

settings 1-4

speaker 1-4

speed dial 1-3

volume 1-4

C

call

authenticated 1-14

encrypted 1-15

call display restrictions 5-3

caller ID 5-3

call-forward alternate party (CFAP) 5-6

call forward display, configuring 5-4

CallManager 1-5 option 4-8, 4-14

call park 5-3

call pickup 5-3

Call Statistics screen 6-1, 6-17

call waiting 5-3

CAPF 6-15, 6-17

CAPF (Certificate Authority Proxy Function) 1-13, 3-14

caution, cell phone interference 1-2

CDP 1-5, 2-4

cell phone, interference 1-2

certificate icon 6-15

certificate trust list file

See CTL file

Cisco Call Back 5-3

Cisco CallManager

adding phone to database of 2-10

interactions with 2-2

required for Cisco IP Phones 3-2

verifying settings 8-6

Cisco CallManager Administration

adding phones using 2-13

adding telephony features using 5-2

Cisco Catalyst switches, interaction with 2-3

Cisco Discovery Protocol

See CDP

Cisco IP Manager Assistant (Cisco IPMA) 5-4

Cisco IP Phone

adding manually to Cisco CallManager 2-13

adding to Cisco CallManager 2-10

cleaning 8-18

configuration requirements 1-17

configuring user services 5-11

installation overview 1-17

installation procedure 3-8

installation requirements 1-17

modifying phone button templates 5-9

mounting to wall 3-11

power sources 2-8

registering 2-10

registering with Cisco CallManager 2-11, 2-12, 2-14

resetting 8-18

supported networking protocols 1-5

technical specifications E-1

troubleshooting 8-1

using LDAP directories 5-8

web page 7-1

Cisco IP Phone 7914 Expansion Module

configuring IP Phone for 2-14

speed dial service for 2-16

statistics 6-3, 6-12

troubleshooting 8-18

Cisco IP Phone 7940G

features 1-3

figure 1-3

Cisco IP Phone 7960G

features 1-2

figure 1-2

cleaning the Cisco IP Phone 8-18

client matter codes 5-4

codec

mismatch 8-15

wideband 1-15

conference 5-4

configurable call forward display 5-4

configuration file

.cnf.xml 2-7

creating 8-7

overview 2-7

XmlDefault.cnf.xml 2-7

configuration settings, restoring 8-19

configuring

from a Cisco IP Phone 1-21

LDAP directories 5-8

overview 1-17

personal directories 5-8

phone button templates 5-9

softkey templates 5-10

startup network settings 3-13

user features 5-12

connecting

handset 3-8

headset 3-8

to AC adapter 3-8

to a computer 3-8

to the network 3-8

CTL file

deleting 8-20

MD5 hash 6-2

option on CTL File menu 6-15

requesting 2-5

unlocking 6-15

valid certificate for 2-7

CTL File menu

about 6-14

CallManager/TFTP option 6-15

CallManager option 6-15

CAPF option 6-15

CTL File option 6-15

displaying 6-14

TFTP Server option 6-15, 6-17

D

daisy-chaining 8-14

data VLAN 2-3

Debug Display web page 7-3, 7-16

Default Router 1-5 option 4-7

Default softkey 8-20

device authentication 1-12

Device Information web page 7-2, 7-4

DHCP

description 1-5

troubleshooting 8-10

DHCP Address Released option 4-9

DHCP Enabled option 4-9

DHCP Server option 4-5

directories button 1-3

Directories URL option 4-9

directory numbers, assigning manually 2-13

direct transfer 5-4

DNS server

troubleshooting 8-11

verifying settings 8-6

DNS Server 1-5 option 4-8

documentation

additional xv

for users A-2

Domain Name option 4-6

Dynamic Host Configuration Protocol

See DHCP

E

editing, configuration values 4-3

encrypted call 1-15

encryption

description 1-13

restrictions 1-15

encryption icon, in CallManager 1-5 4-15

Erase Configuration option 4-9

Erase softkey 8-20

error messages, used for troubleshooting 8-4

Ethernet web page 7-3, 7-10

Expansion Module

configuring IP Phone for 2-14

speed dial service for 2-16

Expansion Module Stats screen 6-3, 6-12

extension mobility 5-4

F

factory reset 8-20

features

configuring on phone, overview 1-9

configuring with Cisco CallManager, overview 1-9

informing users about, overview 1-10

figure

Cisco IP Phone 7940G 1-3

Cisco IP Phone 7960G 1-2

Cisco IP Phone 7960G/7940G cable connections 3-9

Cisco IP Phone wall mount 3-12

file authentication 1-13

firmware

verifying version 6-12

Firmware Versions screen 6-3, 6-12

footstand

adjustment knob 1-3

using to adjust phone height 3-11

forced authorization codes 5-4

forward 5-4

Forwarding Delay option 4-10

G

G.729 1-1

G.729a 1-1

G.729ab 1-1

G.729b 1-1

group call pickup 5-5

H

handset 1-3, 3-3, 3-8

Handset Only Mode option 4-12

headset

button 1-4

connecting 3-5

disabling 3-5

using 3-5

headset port 3-8

height, adjusting 3-11

hold 5-5

hook switch contacts 8-16

Host Name option 4-6

I

icon

authentication 4-15

encryption 4-15

lock 1-15, 1-21

padlock 1-15, 1-21

shield 1-14

Idle URL option 4-10

Idle URL Time option 4-10

image authentication 1-12

immediate divert 5-5

Information URL option 4-9

inline switching module, providing power using 2-8

installing

Cisco CallManager configuration 3-2

network requirements 3-2

preparing 2-10

procedure 3-8

requirements, overview 1-17

safety warnings 3-5

interference, cell phone 1-2

Internet Protocol (IP) 1-6

IP address, troubleshooting 8-5

IP Address option 4-6

J

join 5-5

K

keypad 1-4

L

language overlays B-1

LCD screen 1-3

LDAP directories, using with Cisco IP Phone 5-8

line button 1-3

Locale Installer B-2

localization

Installing the Cisco IP Telephony Locale Installer B-2

phone button overlays for B-1

locally significant certificate (LSC) 3-14, 6-14

lock icon 1-15, 1-21

locking, options on menus 1-21

loopback condition 8-17

M

MAC address 1-19, 1-22

MAC Address option 4-5

malicious caller identification (MCID) 5-5

manufacturing installed certificate (MIC) 6-14

media encryption 1-13

meet-me conference 5-5

messages button 1-4

Messages URL option 4-9

message waiting 5-5

Model Information menu 6-1

multilevel precedence and preemption (MLPP) 5-6

music-on-hold 5-6

mute button 1-4

N

native VLAN 2-3

navigation button 1-4

network configuration, resetting 4-9, 8-19

Network Configuration menu

about 4-1

Admin. VLAN Id option 4-8

Alternate TFTP option 4-9

Authentication URL option 4-10

BOOTP Server option 4-5

CallManager 1-5 option 4-8, 4-14

Default Router 1-5 option 4-7

DHCP Address Released option 4-9

DHCP Enabled option 4-9

DHCP Server option 4-5

Directories URL option 4-9

displaying 4-2

DNS Server 1-5 option 4-8

Domain Name option 4-6

editing options 4-3

Erase Configuration option 4-9

Forwarding Delay option 4-10

Handset Only Mode option 4-12

Host Name option 4-6

Idle URL option 4-10

Idle URL Time option 4-10

Information URL option 4-9

IP Address option 4-6

locking options 1-21

MAC Address option 4-5

Messages URL option 4-9

Network Locale option 4-12

Network Locale Version option 4-12

Operational VLAN Id option 4-8

PC Port Configuration URL option 4-11

PC Port Disabled option 4-10

Proxy Server URL option 4-10

Services URL option 4-9

Subnet Mask option 4-6

SW Port Configuration option 4-11

TFTP Server 1 option 4-7

TFTP Server 2 option 4-11

unlocking options 1-21

User Locale Option 4-12

User Locale Version option 4-12

Network Configuration web page 7-2, 7-5

network connection, moving 8-14

network connections, access port 3-3

network connectivity, verifying 8-4

networking protocol

BootP 1-5

CDP 1-5

DHCP 1-5

IP 1-6

RTP 1-6

TCP 1-6

TFTP 1-7

UDP 1-7

networking protocols, supported 1-5

Network Locale option 4-12

Network Locale Version option 4-12

network outages, identifying 8-9

network port

connecting to 3-8

purpose 3-3

network requirements, for installing 3-2

network settings, startup configuration 3-13

network statistics 6-10, 7-10

Network Statistics screen 6-3, 6-10

O

Operational VLAN Id option 4-8

options

locking 1-21

unlocking 1-21

P

padlock icon 1-15, 1-21

Parameter Value 5-13

PC Port Configuration option 4-11

PC Port Disabled option 4-10

personal directories, configuring 5-8

phone button templates

7940, default template 5-10

7960, default template 5-10

modifying 5-9

phone hardening 1-14

physical connection, verifying 8-9

plugging in Cisco IP Phone 3-8

Port 1 (Network) web page 7-3, 7-10

Port 2 (Access) web page 7-3, 7-10

Port 3 (Phone) web page 7-3, 7-10

power cycle 8-8, 8-12

power patch panel, providing power using 2-8

power source

description 2-8

design of 2-9

external 2-8

inline power from Cisco Catalyst switches 2-8

power patch panel 2-8

redundancy for 2-10

privacy 5-6

Proxy Server URL option 4-10

Q

QRT softkey 5-6, 8-22

Quality Reporting Tool (QRT) 5-6, 8-22

R

Real-Time Transport Protocol

See RTP

redial 5-6

redundancy, for power 2-10

resetting

basic 8-19

Cisco IP phone 8-18

continuously 8-9

intentionally 8-10

methods 8-19

to factory values 8-20

Restore softkey 8-19

ring activity 5-6

RTP 1-6

S

safety warnings, for installation 3-5

secure SRST reference 1-13

security

CAPF (Certificate Authority Proxy Function) 1-13, 3-14

configuring on phone 3-14

device authentication 1-12

file authentication 1-13

image authentication 1-12

Locally Significant Certificate (LSC) 3-14

media encryption 1-13

overview 1-10

phone hardening 1-14

secure SRST reference 1-13

signaling authentication 1-13

signaling encryption 1-13

troubleshooting 8-12

Security Configuration menu

about 6-14

CAPF option 6-14

CTL File option 6-14

locking options 1-21

LSC option 6-14

MIC option 6-14

Security Mode option 6-14

Trust List option 6-14

unlocking options 1-21

Web Access option 6-14

services

configuring for users 5-11

description 5-6

subscribing to 5-11

services button 1-4

services URL button 5-7

Services URL option 4-9

settings button 1-4

Settings menu access 3-15, 4-2

shield icon 1-14

signaling authentication 1-13

signaling encryption 1-13

softkeys 1-4

softkey templates, configuring 5-10

speaker button

description 1-4

disabling 3-5

speed dial button 1-3

speed dialing 5-2

SRST 4-15, 6-17, 7-7

Stack Statistics web page 7-3, 7-16

startup problems 8-2

startup process

accessing TFTP server 2-5

configuring VLAN 2-5

contacting Cisco CallManager 2-6

loading stored phone image 2-4

obtaining IP address 2-5

obtaining power 2-4

overview 2-4

requesting configuration file 2-6

requesting CTL file 2-5

verifying 3-13

statistics

call 6-17

network 6-10, 7-10

stack 7-16

streaming 7-17

statistics, network 6-10

Status menu 6-1, 6-3

status messages 6-3

Status Messages screen 6-3

Status Messages web page 7-3, 7-16, 7-17

Stop softkey 3-15

Stream 0 web page 7-3

Stream 1 web page 7-3, 7-17

Stream 2 web page 7-3

streaming statistics 7-17

Subnet Mask option 4-6

switch

Cisco Catalyst 2-3

internal Ethernet 2-3

loopback condition 8-17

port 2-8

upstream 2-9

SW Port Configuration option 4-11

T

TAPS (Tool for Auto-Registered Phones Support) 2-12

TCP 1-6

technical specifications, for Cisco IP Phone E-1

telephony features

abbreviated dialing 5-2

auto answer 5-2

barge 1-15, 5-3

block external to external transfer 5-3

call display restrictions 5-3

caller ID 5-3

call park 5-3

call pickup 5-3

call waiting 5-3

Cisco Call Back 5-3

Cisco IP Manager Assistant (Cisco IPMA) 5-4

client matter codes 5-4

conference 5-4

configurable call forward display 5-4

direct transfer 5-4

extension mobility 5-4

forced authorization codes 5-4

forward 5-4

group call pickup 5-5

hold 5-5

immediate divert 5-5

join 5-5

malicious caller identification (MCID) 5-5

meet-me conference 5-5

multilevel precedence and preemption (MLPP) 5-6

music-on-hold 5-6

privacy 5-6

redial 5-6

ring activity 5-6

services 5-6

services URL button 5-7

Time-of-Day Routing 5-7

transfer 5-7

video support 5-7

voice messaging system 5-7

templates, phone button

7940, default 5-10

7960, default 5-10

TFTP

description 1-7

troubleshooting 8-5

TFTP Server 1 option 4-7

TFTP Server 2 option 4-11

Time-of-Day Routing 5-7

TLS 1-6

transfer 5-7

Transmission Control Protocol

See TCP

Transport Layer Security

See TLS

Trivial File Transfer Protocol

See TFTP

troubleshooting

Cisco CallManager settings 8-6

Cisco IP Phone 8-1

Cisco IP Phone 7914 Expansion Module 8-18

daisy-chaining phones 8-14

DHCP 8-10

DNS 8-11

DNS settings 8-6

DTMF delay 8-15

gaps in voice calls 8-16

hook switch contacts 8-16

IP addressing and routing 8-5

loopback condition 8-17

network connectivity 8-4

network outages 8-9

phones resetting 8-10, 8-14, 8-15

physical connection 8-9

security 8-12

services on Cisco CallManager 8-6

sound sample mismatch 8-15

TFTP settings 8-5

VLAN configuration 8-10

voice quality 8-14

Trust List menu 6-14

CallManager/TFTP option 6-17

CallManager option 6-17

CAPF option 6-17

displaying 6-16

SRST option 6-17

U

UDP 1-7

uncompressed wideband 1-1

unlocking, options on menus 1-21

Unlock softkey 6-16

User Datagram Protocol

See UDP

User Locale option 4-12

User Locale Version option 4-12

User Options web page

enabling access 1-21

specifying options that appear 5-12

users

accessing voice messaging system A-3

adding to Cisco CallManager 5-12

configuring personal directories A-4

documentation for A-2

how they get support A-1

required information A-1

subscribing to services A-2

user settings, resetting 8-20

V

verifying

firmware version 6-12

startup process 3-13

video support 5-7

VLAN

auxiliary, for voice traffic 2-3

configuring for voice networks 2-3

native, for data traffic 2-3

verifying 8-10

voice messaging system 5-7

voice messaging system, accessing A-3

voice VLAN 2-3

volume button 1-4

W

wall mounting, Cisco IP Phone 3-11

web page

about 7-1

accessing 7-2

Debug Display 7-3, 7-16

Device Information 7-2, 7-4

disabling access to 7-3

Ethernet 7-3, 7-10

Network Configuration 7-5

Network Configuration web page 7-2

Port 1 (Network) 7-3, 7-10

Port 2 (Access) 7-3, 7-10

Port 3 (Phone) 7-3, 7-10

preventing access to 7-3

Stack Statistics 7-3, 7-16

Status Messages 7-3, 7-16, 7-17

Stream 0 7-3

Stream 1 7-3, 7-17

Stream 2 7-3

wideband codec 1-15

X

XmlDefault.cnf.xml configuration file 2-7