Cisco IP Phone Model 7960, 7940, and 7910 Administration Guide for Cisco CallManager Release 3.0 and 3.1
Installing the Cisco IP Phone

Table Of Contents

Installing the Cisco IP Phone

Before You Begin

Network Requirements

Cisco CallManager Configuration

Safety

Plugging in the Cisco IP Phone

Adjusting Placement of the Cisco IP Phone

Adjusting Cisco IP Phone Placement on the Desktop

Mounting the Phone to the Wall

Verifying the Phone Startup Process

Configuring Startup Network Settings


Installing the Cisco IP Phone


These topics help you install the Cisco IP Phone on an IP telephony network:

Before You Begin

Plugging in the Cisco IP Phone

Adjusting Placement of the Cisco IP Phone


Note For each Cisco IP phone that you install in your network, you must first make some critical decisions about how to configure the phone in your network. You can then safely install the phone and verify its functionality. For information on preparing to install, see the "Adding Phones to the Cisco CallManager Database" section on page 2-10.


Before You Begin

Before installing a Cisco IP Phone, be sure to verify that your network meets the requirements and that Cisco CallManager is properly configured. Most importantly, review the safety precautions. See the "Safety" section for more details.

Before installing the Cisco IP Phone, review the requirements in these sections:

Network Requirements

Cisco CallManager Configuration

Safety

Network Requirements

For the Cisco IP Phone to successfully operate as a Cisco IP Phone endpoint in your network, your network must meet the following requirements:

Working VoIP Network

Voice over IP (VoIP) configured on your Cisco routers and gateways

Cisco CallManager Release 3.0 or higher installed in your network and configured to handle call processing

IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask

Cisco CallManager Configuration

The Cisco IP Phone requires Cisco CallManager to handle call processing. Refer to the Cisco CallManager Administration Guide or context-sensitive help in the Cisco CallManager application to ensure that Cisco CallManager is set up properly to manage the phone and to properly route and process calls.

If you plan to use auto-registration, verify that it is enabled and properly configured in Cisco CallManager before connecting any Cisco IP Phone to the network. See the "Using Auto-Registration" section on page 2-11 for details.

In Cisco CallManager, you can add users to the database and associate them with specific phones. By doing this, users gain access to web pages that allow them to configure phone options such as call forwarding, speed dialing, and voice mail. See the "Adding Users to Cisco CallManager" section on page 6-1 for details.

Safety

Review the following warnings before installing the Cisco IP Phone.


Warning Read the installation instructions before you connect the system to its power source.



Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.



Warning Ultimate disposal of this product should be handled according to all national laws and regulations.



Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.



Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to telephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables.


The following warning applies when you use an external power supply.


Warning This product relies on the building's installation for short-circuit (overcurrent) protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15 A U.S. (240 VAC, 10 A international) is used on the phase conductors (all current-carrying conductors).



Warning The device is designed to work with TN power systems.



Warning The plug-socket combination must be accessible at all times because it serves as the main disconnecting device.


Plugging in the Cisco IP Phone

You must connect the Cisco IP Phone to the network and to a power source before using it. Refer to Figure 3-1 and Figure 3-2 for graphical overviews of the procedures that follow.


Note For a quick overview of connection options and procedures, see At a Glance Cisco IP Phone Models 7960 and 7940. This booklet ships in the box with each phone.


To install a Cisco IP Phone, perform these steps.

Procedure


Step 1 Connect a Category 3 or 5 straight-through Ethernet cable from the switch or hub to the network port on the phone.

See the "Connecting to the Network" section on page 1-11 for guidelines. Each Cisco IP Phone ships with one Ethernet cable in the box.

Step 2 Connect the handset and headset to their respective ports.

See the "How to Use a Headset with a Cisco IP Phone" section on page 1-14 for supported headsets.

Step 3 Connect a Category 3 or 5 straight-through Ethernet cable from another network device, such as a desktop computer, to the access port on the phone (optional).

See the "Connecting to the Network" section on page 1-11 for guidelines.


Note This option is not available on all Cisco IP Phone 7910 models. There are two versions of this phone and their only distinction is whether the access port is present. The Cisco IP Phone 7910+SW has an access port, and the Cisco IP Phone 7910 does not.


Step 4 Connect the power plug to the Cisco AC Adapter port (optional).

See the "Providing Power to the Cisco IP Phone from Multiple Sources" section on page 1-12 for guidelines.


Figure 3-1 Cisco IP Phone Models 7960 and 7940 Cable Connections

Figure 3-2 Cisco IP Phone Model 7910 Cable Connections

1

AC adapter port (DC48V)

2

Power supply with AC adapter port plug

3

Power cable with wall socket plug

4

Network port (10/100 SW)

5

Access port (10/100 PC)

6

Handset port

7

Headset port


Adjusting Placement of the Cisco IP Phone

The Cisco IP Phone includes an adjustable footstand. When placing the phone on a desktop surface, you can adjust the tilt height to several different angles in 7.5 degree increments from flat to 60 degrees. You can also mount the phone to the wall using the footstand or using the optional locking accessory.

Adjusting Cisco IP Phone Placement on the Desktop

Adjust the footstand to the height that provides optimum viewing of the LCD screen.

Procedure


Step 1 Push in the footstand adjustment knob.

Step 2 Adjust the footstand to desired height.


Mounting the Phone to the Wall

You can mount the Cisco IP Phone on the wall using the footstand as a mounting bracket, or you can use special brackets available in a Cisco IP Phone wall mount kit. (A wall mount kit must be ordered separately from the phone.) If you attach the Cisco IP Phone to a wall using the standard footstand and not the wall mount kit, you need to supply the following tools and parts:

Screwdriver

Screws to secure the Cisco IP phone to the wall

Use the following procedure to mount the phone on the wall using the standard footstand. Refer to Figure 3-3 for a graphical overview of these procedures.

Procedure


Step 1 Push in the footstand adjustment knob.

Step 2 Adjust the footstand so it is flat against the back of the phone.

Step 3 Modify the handset rest so that the handset remains on the ear-piece rest when the phone is vertically placed.

a. Remove the handset from the ear-piece rest.

b. Locate the tab (handset wall hook) at the base of the ear-piece rest.

c. Slide this tab out, rotate it 180 degrees (left to right), and reinsert it.

d. Place the handset on the ear-piece rest.

Step 4 Insert two screws into a wall stud, matching them to the two screw holes on the back of the footstand.

The keyholes fit standard phone jack mounts.

Step 5 Hang the phone on the wall.


Tip To ensure that the handset attaches securely to a wall-mounted phone, remove the handset wall hook from the handset rest, rotate the hook 180 degrees, and reinsert the hook. Turning the hook exposes a lip on which the handset catches when the phone is vertical. For an illustrated procedure, see Installing the Wall Mount Kit for the Cisco IP Phone.



Figure 3-3 Parts Used in Wall Mounting the Cisco IP Phone

1

Footstand adjustment knob—Raises and lowers adjustment plate

2

Wall mounting screw holes

3

Adjustment plate—Raises and lowers phone vertically


Verifying the Phone Startup Process

After the Cisco IP Phone has power connected to it, the phone begins its startup process by cycling through these steps:

1. These buttons flash on and off in sequence:

Headset (on Cisco IP Phone models 7960 and 7940 only)

Mute

Speaker

2. The LCD screen displays the Cisco Systems, Inc., copyright screen.

3. These messages display as phone starts up:

Configuring VLAN

Configuring IP

Configuring CM List

Connecting

Registering

Requesting Template

4. The main LCD screen displays:

The date and time

Primary directory number

Soft keys (on Cisco IP Phone models 7960 and 7940 only)

If the phone successfully passes through these stages, it has started up properly.

Configuring Startup Network Settings

If you are not using DHCP in your network, you must configure these network settings on the Cisco IP Phone after installing the phone on the network:

IP address

IP subnet mask

Default gateway IP address

Domain name

DNS server IP address

TFTP server IP address

Collect this information and follow the procedures defined in Chapter 5, "Configuring and Verifying Network Settings on the Cisco IP Phone."