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Voice Messages
To access voice messages, use the Messages button
(
) > Messages.
Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message service.
This chapter contains the following sections:
- Voice Message Identification
- Set Up Voice Message Service
- Listen to Voice Messages or Access Voice Message System
Voice Message Identification
When you have a voice message, look for:
- A steady red light on your handset. This indicator can vary.
- A message waiting icon
and text message on your phone screen. The red light and message waiting icon display only when you have a message on your primary line, even if you receive voice messages on other lines.
When you have a voice message, listen for:
- A stutter tone from your handset, headset, or speakerphone when you place a call. The stutter tone is line-specific. You hear it only when using the line with the waiting message.
To send a call directly to voice mail, press iDivert.
Listen to Voice Messages or Access Voice Message System
ProcedureWhen you connect to a voice message service, the line that has a voice message is selected by default. If more than one line has a voice mail, the first available line is selected. Contact your system administrator about options to connect to the voice message service all of the time on the primary line.
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