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Contents
- Calling Features
- Basic Call Options
- Place Call
- Place Call Using Speakerphone
- Place Call Using Headset
- Redial Number
- Dial from Call Log
- Additional Call Options
- Place Call While Another Call is Active (Using Different Line)
- Make Speed-Dial Call
- Dial From Corporate Directory on Phone
- Notify When Busy or Ringing Extension Available (CallBack)
- Make Priority (Precedence) Call
- Dial From Personal Address Book (PAB) Entry
- Place Call Using Billing or Tracking Code
- Make Call from Mobile Phone Using Mobile Voice Access
- Place Fast Dial Call
- Place Call Using PAB
- Call Answer
- Call Disconnect
- Hold and Resume
- Put Call on Hold
- Remove Call from Hold on Current Line
- Multiple Calls
- In-Progress Call Movement
- Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
- Switch In-Progress Call from Mobile Phone to Desk Phone
- Switch In-progress Call from Mobile Phone to Cisco Unified Devices Sharing Same Line (Session Handoff)
- Mute
- Mute or Unmute Call
- Call Transfer
- Transfer Call Without Talking to Transfer Recipient
- Talk to Transfer Recipient Before Call Transfer (Consult Transfer)
- Call Transfer to Voice Message System
- Send Active, Ringing, or On-Hold Call to Voice Message System
- Call Forward
- Set Up and Cancel Call Forward All from Phone
- Set Up or Cancel Call Forwarding
- Do Not Disturb
- Turn DND On and Off
- Set Up DND Settings
- Conference Calls
- Ad Hoc Conference
- Create Conference by Calling Participants
- Add New Participants to Conference
- Join Conference
- Join Together Existing Calls on Single Phone Line
- Join Together Existing Calls on Multiple Phone Lines
- Meet Me Conference
- Start Meet Me Conference
- Join Meet Me Conference
- Conference Participants List
- Control Conference Using Participants List
- Verify Conference Call Security
- Intercom Calls
- Place Intercom Call to Preconfigured Intercom Number
- Place Intercom Call to Any Intercom Number
- Receive Intercom Call
- Advanced Call Handling
- Speed Dial
- Make Call Using Speed-Dial Buttons
- Make Call Using On-Hook Abbreviated Dial
- Make Call Using Off-Hook Abbreviated Dial
- Make Conference Using Off-Hook Abbreviated Dial
- Transfer Call Using Off-Hook Abbreviated Dial
- Make Call Using Off-Hook Abbreviated Dial with Call on Hold
- Make Call Using Fast Dial
- Call PickUp
- Answer Call Ringing on Another Extension Within Call Pickup Group
- Answer Call Ringing on Another Extension Outside Call Pickup Group
- Answer Call Ringing on Another Extension in Group or in Associated Group
- Answer Call Ringing on Particular Extension (Line Number)
- Call Park
- Store and Retrieve Active Call Using Call Park
- Direct and Store Active Call at Directed Call Park Number
- Retrieve Parked Call from Directed Call Park Number
- Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
- Hunt Groups
- Log In and Out of Hunt Groups
- Shared Lines
- Remote-in-Use Icon
- Call Information and Barge
- Privacy
- Shared Line Information
- Prevent or Allow Others to View or Barge Calls on Shared Line
- Busy Lamp Field Features
- Use BLF Pickup to Answer Ringing Call
- Secure Calls
- Suspicious Call Trace
- Notify System Administrator About Suspicious or Harassing Call
- Priority Calls
- Cisco Extension Mobility
- Log In to EM
- Log Out of EM
- Change PIN Using Change Credentials Service
- Change PIN Using ChangePIN Softkey
- Business Calls Using Single Phone Number
- Mobile Connect and Mobile Voice Access
- Put Call Picked Up on Mobile Phone on Hold
- Connect to Mobile Voice Access
- Turn On Mobile Connect from Mobile Phone
- Turn Off Mobile Connect from Mobile Phone
- Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
Calling Features
You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.
This chapter contains the following sections:
- Basic Call Options
- Additional Call Options
- Call Answer
- Call Disconnect
- Hold and Resume
- Multiple Calls
- In-Progress Call Movement
- Mute
- Call Transfer
- Call Transfer to Voice Message System
- Call Forward
- Do Not Disturb
- Conference Calls
- Intercom Calls
- Advanced Call Handling
Basic Call Options
The following procedures describe some easy ways to place a call on your Cisco Unified IP Phone.
Tips
- You can dial on-hook, without a dial tone (predial). To predial, enter a number, then go off-hook by lifting the handset, pressing Dial, or pressing
(
) or
.
- When you predial, your phone tries to anticipate the number you are dialing by displaying matching numbers (if available) from your Placed Calls log. This is called Auto Dial. To call a number displayed with Auto Dial, scroll to it and go off-hook or press Select.
- If you make a mistake while dialing, press << to erase digits.
- If parties on a call hear a beep tone, the call may be monitored or recorded. For more information, contact your system administrator.
- You can start or stop a recording by pressing Record on your phone.
- Your phone may be set up for international call logging, which is indicated by a "+" symbol on the call logs, redial, or call directory entries. For more information, contact your system administrator.
Additional Call Options
You can place calls using special features and services that may be available on your phone. Contact your system administrator for more information about these additional options.
- Place Call While Another Call is Active (Using Different Line)
- Make Speed-Dial Call
- Dial From Corporate Directory on Phone
- Notify When Busy or Ringing Extension Available (CallBack)
- Make Priority (Precedence) Call
- Dial From Personal Address Book (PAB) Entry
- Place Call Using Billing or Tracking Code
- Make Call from Mobile Phone Using Mobile Voice Access
- Place Fast Dial Call
- Place Call Using PAB
Related Information
Make Call from Mobile Phone Using Mobile Voice Access
Procedure
Place Fast Dial Call
Call Answer
You can answer a call by lifting the handset, or you can use other options if they are available on your phone.
Tips
- If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information.
- If you work in a contact center or similar environment, you can create, update, and delete your own prerecorded greeting that plays automatically if Agent Greeting is configured on your phone. For more information, contact your system administrator.
- A Call Chaperone user cannot answer an incoming call while the calls are being chaperoned.
Hold and Resume
You can hold and resume calls. When you put a call on hold, the Hold icon
appears on the right in the call information area and the corresponding line button flashes green
. With a shared line, when you place a call on hold, the line button flashes green and the phone displays the local hold icon. When another phone places a call on hold, the line button flashes red
and the phone displays the remote hold icon
.
If another user put a shared line on hold, its associated line button displays
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to ringing after a certain period of time. The "reverting" call remains on hold until you resume it or until Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
- Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
- Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
- Displaying the animated Hold Reversion icon
next to the caller ID for the held call.
- Displaying a line button
(flashing, depending on the line state).
Tips
- Engaging the Hold feature typically generates music (if Music on Hold is configured) or a beeping tone.
- If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting.
- If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.
- Your system administrator determines the duration between Hold Reversion alerts.
- When a call is chaperoned, the call chaperone cannot use Hold.
In-Progress Call Movement
The following procedures provide details on how to switch in-progress calls between the desktop phone and your mobile phone or other remote destination.
- Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
- Switch In-Progress Call from Mobile Phone to Desk Phone
- Switch In-progress Call from Mobile Phone to Cisco Unified Devices Sharing Same Line (Session Handoff)
Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff)
Procedure
Step 1 While on your mobile phone, enter the access code for the Session Handoff feature (for example, *74). Contact your system administrator for a list of access codes. Step 2 Hang up the call on your mobile phone to disconnect the mobile phone but not the call. Step 3 Press Answer on your desk phone within 10 seconds and start talking on the desk phone. Your system administrator sets the maximum number of seconds you have to answer the call on your desk phone. The other Cisco Unified devices that share the same line display a Remote in Use message.
Switch In-progress Call from Mobile Phone to Cisco Unified Devices Sharing Same Line (Session Handoff)
Procedure
Step 1 Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 2 Press Answer on one of your Cisco Unified devices within 10 seconds and start talking on the phone. The other Cisco Unified devices that share the same line display a Remote in Use message. The number of seconds to resume the call depends on the configuration set by the system administrator.
Mute
Call Transfer
Transfer redirects a connected call. The target is the number that you want to transfer the call to. When you transfer a call, your phone uses a new line to initiate the transfer.
Tips
- If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press
and then hang up.
- If on-hook transfer is not enabled on your phone, hanging up without pressing
- You cannot use
- When a call is chaperoned, the call chaperone cannot use Transfer.
- To redirect a call to a voice-message system, press iDivert. For more information, see Call Transfer to Voice Message System.
Call Transfer to Voice Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice-message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to the voice message system of another party.
- If the call was originally sent to other phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system. Your system administrator must make this option available to you.
- If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.
Tips
- If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer time-out value.
- When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.
- If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not support the option described above, using iDivert redirects the call to your voice message system.
- When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.
Call Forward
You can use the call forwarding features to redirect incoming calls from your phone to another number.
Your system administrator may allow you to choose from two types of Call Forwarding features:
- Unconditional call forwarding (Call Forward All): Applies to all calls that you receive.
- Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage): Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your Cisco Unified Communications Manager User Options web pages; conditional call forwarding features are accessible only from your User Options web pages. Your system administrator determines which call forwarding features are available to you.
Tips
- Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
- You can forward your calls to a traditional analog phone or to another IP Phone, although your system administrator may restrict the call forwarding feature to numbers within your company.
- Call Forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
- Your system administrator enables a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone is not forwarded, but rings through.
- Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links permitted in a call forwarding chain.
- When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.
- When Call Forward is in effect, look for:
Do Not Disturb
Do Not Disturb (DND) turns off all audible and visual notifications of incoming calls. Your system administrator enables DND on your phone.
When DND and Call Forward are enabled on your phone, calls forwards immediately and the caller does not hear a busy tone.
DND interaction with other types of calls includes:
- DND does not affect intercom calls or nonintercom priority calls.
- If both DND and AutoAnswer are enabled, only intercom calls autoanswer.
- When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.
Set Up DND Settings
ProcedureIf your system administrator configured DND settings to appear on the User Options page, perform these steps:
Step 1 Log in to your User Options web pages. Step 2 From the drop-down menu, choose . Step 3 You can set the following options:
- Do Not Disturb: Set to enable/disable DND.
- DND Option: Choose either Call Reject (to turn off all audible and visual notifications) or Ringer Off (to turn off only the ringer).
- DND Incoming Call Alert (applies to either DND option set): Set the alert to beep only, flash only, disable the alert, or choose "None" (to use the "Alert" setting configured by your system administrator).
Conference Calls
Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call.
You can create a conference in various ways, depending on your needs and the features that are available on your phone.
- Conference: Allows you to create a standard (ad hoc) conference by calling each participant. Use the Confrn softkey or the Conference button. Conference is available on most phones.
- Join: Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey.
- Meet Me: Allows you to create or join a conference by calling a conference number. Use the MeetMe softkey or button.
- Ad Hoc Conference
- Add New Participants to Conference
- Join Conference
- Meet Me Conference
- Conference Participants List
Ad Hoc Conference
Conference allows you to call each participant. Conference is available on most phones.
Tips
- If you frequently join more than two parties into a single conference, you may find it useful to first select the calls that you want to join, then press Join to complete the action.
- When Join completes, caller ID changes to Conference.
- A Call Chaperone user can conference only the first caller. Subsequent callers can be conferenced by the other participants in the conference.
- For a list of conference participants, see Conference Participants List.
Create Conference by Calling Participants
Procedure
Step 1 From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn. Step 2 Enter the phone number of the participant. Step 3 Wait for the call to connect. Step 4 Press Confrn or Conference again to add the participant to your call. Step 5 Repeat to add additional participants.
Add New Participants to Conference
ProcedureYour system administrator determines whether noninitiators of a conference can add or remove participants.
Step 1 From a connected call, press Confrn or Conference. You may need to press the more softkey to see Confrn. Step 2 Enter the phone number of the participant. Step 3 Wait for the call to connect. Step 4 Press Confrn or Conference again to add the participant to your call. Step 5 Repeat to add additional participants.
Join Conference
Join allows you to combine two or more existing calls to create a conference in which you are a participant.
Tips
- If you frequently join more than two parties into a single conference, you may find it useful to first select the calls that you want to join together, then press Join to complete the action.
- When Join completes, caller ID changes to Conference.
- For a list of conference participants, see Conference Participants List.
- Join Together Existing Calls on Single Phone Line
- Join Together Existing Calls on Multiple Phone Lines
Join Together Existing Calls on Single Phone Line
Join Together Existing Calls on Multiple Phone Lines
Procedure
Step 1 From an active call, press Join. You may need to press more to see Join. Step 2 Press the green flashing line button
Note If your phone does not support Join for calls on multiple lines, transfer the calls to a single line before using Join.
Step 3 If a window opens on your phone screen prompting you to select the calls that you want to join, highlight the calls, press Select, and then press Join to complete the action. The calls are joined.
Meet Me Conference
Meet Me conferencing allows you to start or join a conference by calling the conference number.
Tip
- If you call a secure Meet Me conference number from a nonsecure phone, your phone displays the message Device Not Authorized. For more information, see Secure Calls.
- A Meet Me conference ends when all participants hang up.
- If the conference initiator disconnects, the conference call continues until all participants hang up.
Start Meet Me Conference
Procedure
Step 1 Obtain a Meet Me phone number from your system administrator. Step 2 Distribute the number to participants. Step 3 When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. Step 4 Dial the Meet Me conference number. Participants can now join the conference by dialing the Meet Me number.
Conference Participants List
During a standard (ad hoc) conference, you can view a list of participants and remove participants. Participants are listed in the order in which they join the conference with the most recent additions at the top.
Note
The conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays 16 participants only. As new participants join the conference, ConfList displays only the last 16 participants who have joined.
To add more participants, see Add New Participants to Conference
Control Conference Using Participants List
ProcedureThe conference participants list, ConfList, displays a maximum of 16 participants. Though users can add as many conference participants as the conference bridge supports, ConfList displays 16 participants only. As new participants join the conference, ConfList displays only the last 16 participants who have joined.
Step 1 Press ConfList or Conference List. Participants are listed in the order in which they join the conference with the most recent additions at the top.
Step 2 To get an updated list of conference participants, press Update. Step 3 To see who initiated the conference, locate the participant listed at the bottom of the list with an asterisk (*) next to the name. Step 4 To remove any conference participant, highlight the participant’s name and press Remove. Step 5 To drop the last participant added to the conference, press RMLstC. You can remove participants only if you initiated the conference call.
Verify Conference Call Security
Procedure
Step 1 To verify conference security, press ConfList or Conference. Step 2 To verify that a conference call is secure, look for the or
icon after Conference on the phone screen.
Step 3 To verify that a participant is calling from a secure phone, look for the
Intercom Calls
You can place an intercom call to a target phone that autoanswers the call in speakerphone mode with mute activated. The one-way intercom call allows you to deliver a short message to the recipient. The audio plays on the handset or headset, if one of these is in use. Any current call activity that your recipient is engaged in continues simultaneously.
When you receive an intercom-alert tone, you can choose one of these options:
- Listen to the caller with your microphone muted (you can hear the caller, but the caller cannot hear you).
- End the intercom call by pressing EndCall with the intercom call in focus. Do this if you do not want to hear the message.
- Talk to the caller by pressing the active intercom button and using either the handset, headset, or speaker. The intercom call becomes a two-way connection so that you can converse with the caller.
When using the intercom feature, be aware of the following:
- From an intercom line, you can only dial other intercom lines.
- You can use only one intercom line at a time.
- When your active call is being monitored or recorded, you can receive or place intercom calls.
- You cannot place an intercom call on hold.
Note
If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.
Advanced Call Handling
Advanced call-handling tasks involve special features that your system administrator may configure for your phone depending on your call-handling needs and work environment.
- Speed Dial
- Call PickUp
- Call Park
- Hunt Groups
- Shared Lines
- Secure Calls
- Suspicious Call Trace
- Priority Calls
- Cisco Extension Mobility
- Business Calls Using Single Phone Number
Speed Dial
Speed Dial allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on the configuration, your can phone support several speed-dial features:
To set up Speed-dial buttons and Abbreviated Dialing, you must access your User Options web pages. To set up Fast Dials, you must access the Personal Directory feature. Alternately, your system administrator can configure Speed-dial features for you.
- Make Call Using Speed-Dial Buttons
- Make Call Using On-Hook Abbreviated Dial
- Make Call Using Off-Hook Abbreviated Dial
- Make Conference Using Off-Hook Abbreviated Dial
- Transfer Call Using Off-Hook Abbreviated Dial
- Make Call Using Off-Hook Abbreviated Dial with Call on Hold
- Make Call Using Fast Dial
Related References
Call PickUp
Call PickUp allows you to answer a call ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling tasks with coworkers.
Tips
- If multiple calls are available for pick up, your phone picks up the oldest call first (the call that has been ringing for the longest time).
- If you press GPickUp or Group PickUp and enter a line number, your phone picks up the ringing call on that particular line (if available).
- If you have multiple lines and want to pick up the call on a nonprimary line, first press
- Depending on the phone configuration, you may receive an audio or visual alert about a call to your pickup group.
- To use the BLF Pickup feature on your phone, see Busy Lamp Field Features.
- Answer Call Ringing on Another Extension Within Call Pickup Group
- Answer Call Ringing on Another Extension Outside Call Pickup Group
- Answer Call Ringing on Another Extension in Group or in Associated Group
- Answer Call Ringing on Particular Extension (Line Number)
Answer Call Ringing on Particular Extension (Line Number)
Procedure
Step 1 Press the GPickUpsoftkey. You might have to go off-hook to display the softkey. Step 2 Enter the line number with the call that you want to pick up. For example, if the call that you want to pick up is ringing on line 12345, enter 12345. If your phone supports auto-pickup, you are now connected to the call.
Step 3 If the call rings, press Answer to connect to the call.
Call Park
You can park a call when you want to store the call so that the users can retrieve it from another phone in the Cisco Unified Communications Manager system (for example, a phone at a coworker’s desk or in a conference room). You can park a call by using these methods:
- Call Park: Use the Park softkey to store the call. Your phone displays the call park number where the system stored your call. You must record this number and then use the same number to retrieve the call.
- Directed Call Park: Press the Transfer softkey during a call. To store the call, dial the Directed Call Park number and press Transfer again.
- Assisted Directed Call Park: Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park
Tips
- You have a limited time to retrieve a parked call before it reverts to ringing at the original number. Contact your system administrator for details.
- Your system administrator can assign Directed Call Park buttons to available line buttons on your phone.
- You can dial directed call park numbers if you do not have Directed Call Park buttons on your phone. However, you will not be able to see the status of the directed call park number.
- Store and Retrieve Active Call Using Call Park
- Direct and Store Active Call at Directed Call Park Number
- Retrieve Parked Call from Directed Call Park Number
- Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
Direct, Store, and Retrieve Active Call at Assisted Directed Call Park Number
Procedure
Step 1 During a call, press the Assisted Directed Call Park button displaying an idle Line Status indicator .
Step 2 To retrieve the call, press the flashing Assisted Direct Call Park If your administrator has not configured a reversion directory number, the parked call reverses to the phone that parked the call.
Hunt Groups
If your organization receives a large number of incoming calls, you may be a member of a hunt group, which includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone.
When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups.
Shared Lines
Call Information and Barge
Phones that share a line each display information about calls that are placed and received on the shared line. This information may include caller ID and call duration. See Privacy for exceptions.
If you are sharing a line with coworkers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature. If you need it, contact your system administrator for assistance. Otherwise, enable privacy to prevent coworkers from joining your calls.
Shared Line Information
You can view information about calls on your shared lines, retrieve a call on a shared line placed on hold by a coworker, and prevent others from barging calls.
Tips
- If the phone that shares your line has Privacy enabled, you can place and receive calls using the shared line as usual.
- The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Busy Lamp Field Features
Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.
Tips
- Your phone may play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).
- BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).
- If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number.
Use BLF Pickup to Answer Ringing Call
Procedure
Step 1 If the current line is ringing, press the BLF Pickup button The call redirects to the next available line on your phone.
Step 2 If you want to specify a line, first press a line button and then press the BLF button. If your phone supports autopickup, the call connects automatically.
Step 3 If the call rings on your phone, answer it.
Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support placing and receiving secure calls. To determine if you can place secure calls, see your administrator.
Your phone can support these types of calls:
- Authenticated call: The identities of the phones participating in the call have been verified.
- Encrypted call: The phone is receives and transmits encrypted audio (your conversation) within the Cisco Unified Communications Manager network. Encrypted calls are authenticated.
- Protected call: The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a "Protected Device" in Cisco Unified Communications Manager Administration. If "Play Secure Indication Tone" is enabled (True) in Cisco Unified Communications Manager Administration, the protected phone plays a secure or nonsecure indication tone at the beginning of the call:
- When end-to-end secure media is established through the Secure Real-Time Transfer Protocol (SRTP) and the call status is secure, the phone plays the secure indication tone (three long beeps with brief pauses).
- When end-to-end nonsecure media is established through the Real-Time Protocol (RTP) and the call status is nonsecure, the phone plays the nonsecure indication tone (six short beeps with brief pauses). If the Play Secure Indication Tone option is disabled (False), no tone is played.
- Nonprotected call: The phone does not have a "Protected Device" status in Cisco Unified Communications Manager. No secure or nonsecure indication tone is played.
- Nonsecure call: The phone is not protected on the Cisco Unified Communications Manager server and the call status is nonsecure.
For more information, contact your system administrator.
The following table describes ways to check call information.
Look for a security icon in the top right corner of the call activity area, next to the call duration timer:
Listen for a secure indication tone at the beginning of the call:
- Secure call status: f the phone is protected, the "Play Secure Indication Tone" is enabled, and the call status is secure, a secure indication tone plays on the protected phone at the beginning of a call (three long beeps with pauses). The lock icon is also present to indicate that the call is secure.
- Nonsecure call status: If the phone is protected, the "Play Secure Indication Tone" is enabled, and the call status is nonsecure, a nonsecure indication tone plays on the protected phone at the beginning of a call (six short beeps with brief pauses). The play arrow icon is also present to indicate that the call is not secure.
NoteThere are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.
NoteA device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.
Suspicious Call Trace
Priority Calls
In some specialized environments, such as military or government offices, you may need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
- Precedence indicates the priority associated with a call.
- Preemption is the process of ending an existing, lower priority call while accepting a higher priority call that is sent to your phone.
Want to choose a priority (precedence) level for an outgoing call
Contact your system administrator for a list of corresponding precedence numbers for calls.
Enter the MLPP access number (provided by your system administrator) followed by the phone number.
Hear a special ring (faster than usual) or special call waiting tone
You are receiving a priority (precedence) call. An MLPP icon on your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine).
You or the other party are receiving a call that must preempt the current call. Hang up immediately to allow the higher priority call to ring through.
Tips
- When you make or receive an MLPP-enabled call, you will hear special ring tones and call waiting tones that differ from the standard tones.
- Multilevel Precedence and Preemption (MLPP) overrides the Do Not Disturb (DND) feature.
- If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
- An MLPP-enabled call retains its priority and preemptive status when you:
Cisco Extension Mobility
Cisco Extension Mobility (EM) allows you to configure any Cisco Unified IP Phone as your own temporarily. After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you.
The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone.
Tips
- EM automatically logs you out after a certain amount of time. Your system administrator establishes this time limit.
- Changes that you make to your EM profile from your Cisco Unified Communications Manager User Options web pages take effect immediately if you are logged in to EM on the phone; otherwise, changes take effect the next time you log in.
- Changes that you make to the phone from your User Options web pages take effect immediately if you are logged out of EM; otherwise, changes take effect after you log out.
- Local settings controlled by the phone are not maintained in your EM profile.
- Log In to EM
- Log Out of EM
- Change PIN Using Change Credentials Service
- Change PIN Using ChangePIN Softkey
Change PIN Using Change Credentials Service
Procedure
Step 1 Choose ) > Services > Change Credentials.
Step 2 Enter your User ID in the User ID field. Step 3 Enter your PIN in the Current PIN field. Step 4 Enter your new PIN in the New PIN field. Step 5 Enter your new PIN again in the Confirm PIN field. Step 6 Press Change. You will see a PIN Change Successful message.
Step 7 Press Exit.
Change PIN Using ChangePIN Softkey
Procedure
Step 1 Choose Step 2 Press ChangePIN. Step 3 Enter your PIN in the Current PIN field. Step 4 Enter your new PIN in the New PIN field. Step 5 Enter your new PIN again in the Confirm PIN field. Step 6 Press Change. You see the PIN Change Successful message.
Step 7 Press Exit.
Business Calls Using Single Phone Number
Intelligent Session Control associates your mobile phone number with your business IP phone number. When you receive a call to your remote destination (mobile phone), your desk phone does not ring; only your remote destination rings. When an incoming call is answered on the mobile phone, the desk phone displays a Remote in Use message.
During a call you can also use any of your mobile phone features. For example, if you receive a call on your mobile number, you can answer the call from your desk phone or you can hand off the call from your mobile phone to your desk phone.
The following table describes how to transfer calls.
- Mobile Connect and Mobile Voice Access
- Put Call Picked Up on Mobile Phone on Hold
- Connect to Mobile Voice Access
- Turn On Mobile Connect from Mobile Phone
- Turn Off Mobile Connect from Mobile Phone
- Turn On or Off Mobile Connect Access to All Remote Destinations from Desk Phone
Mobile Connect and Mobile Voice Access
With Mobile Connect and Mobile Voice Access installed, you can use your mobile phone to handle calls associated with your desktop phone number.
- Your desktop and remote destinations receive calls simultaneously.
- When you answer the call on your desktop phone, the remote destinations stop ringing, are disconnected, and display a missed call message.
- When you answer the call on one remote destination, the other remote destinations stop ringing, are disconnected, and a missed call message is shown on the other remote destinations.
Use the User Options web pages to set up remote destinations and create access lists to allow or block calls from specific phone numbers from being passed to the remote destinations. See Phone and Access List Set Up for Mobile Connect.
See Call Answer.
Switch an in-progress call between your desk phone and mobile phone
Tips
- When calling Mobile Voice Access, you must enter the number you are calling and your PIN if any of the following are true:
- The number you are calling from is not one of your remote destinations.
- The number is blocked by you or your carrier (shown as Unknown Number).
- The number is not accurately matched in the Cisco Unified Communications Manager database; for example, if your number is 510-666-9999, but it is listed as 666-9999 in the database, or your number is 408-999-6666, but it is entered as 1-408-999-6666 in the database.
- If you incorrectly enter any requested information (such as mobile phone number or PIN) three times in a row, the Mobile Voice Access call disconnects, and denies access for a period of time. For assistance, contact your system administrator.
Related Information
Turn On Mobile Connect from Mobile Phone
to dial the last number. 
and select
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, which is always on line key 1.
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appears when another phone that shares your line has a connected call. You can place 
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: BLF-monitored line is ringing (BLF Pickup)
Authenticated call or conference
Nonsecure call or conference