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Features of Your Cisco Unified IP Phone
The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, and make conference calls.
It is designed to meet the communication needs with moderate telephone traffic and specific call requirements. It provides you with dedicated hold, redial, and transfer keys to facilitate call handling and enhanced productivity features that extend your call-handling capabilities:
- Access to network data, XML applications, and web-based services.
- Online customization of phone features and services from your Cisco Unified Communications Manager User Options web pages.
- A comprehensive online help system that displays information on the phone screen.
This chapter contains the following sections:
- Buttons and Hardware
- Line and Call Definitions
- Phone Screen Features
- Application Menu Navigation
- Phone Help System
- Feature Availability
- SIP and SCCP Signaling Protocols
- Energy Savings
Buttons and Hardware
Use the following graphic to identify buttons and hardware on your phone.Line and Call Definitions
The terms lines and calls can be easily confused.
- Lines
There are 24 programmable buttons. Typically, your system administrator assigns some of these lines (up to 24) to be used as lines for making and receiving calls. Each corresponds to a directory number or intercom number that others can use to call you.
Some of your lines may share the same directory number, and others may have unique directory numbers. To see your phone lines, use the Navigation button to scroll through the list of programmable button display.
Buttons configured as lines display their assigned directory number and associated button number. For example, if you have directory number "3105" assigned to button 1, the line appears as 3105:01 on the phone screen. Each line also has an associated icon to help you identify the purpose.
- Calls
Each line can support a single call. If multiple lines share a directory number, each line can still support one call each.
Line and Call Icons
Your phone displays icons to help you determine the line and call state and feature accessibility on each line.
A call is ringing on one of your lines, or a BLF- monitored line is ringing (Busy Lamp Field (BLF) Pickup). See Busy Lamp Field Features.
You have put the call on hold. See Hold and Resume.
Another phone that shares your line has put a call on hold. See Hold and Resume.
Another phone that shares your line has a connected call. See Shared Lines.
See Secure Calls.
See Secure Calls.
The intercom line is not in use. See Intercom Calls.
The intercom line is sending or receiving one-way audio. See Intercom Calls.
You press the intercom line to activate two-way audio with the intercom caller. See Intercom Calls.
The Application menu is assigned to this line key. See Application Menu Navigation.
The Settings menu is assigned to this line key. See Phone Customization.
The Directories menu is assigned to this line key. See Call Logs and Directories.
The Messages menu is assigned to this line key. See Voice Messages.
The Services menu is assigned to this line key. See Phone Service Setup on Web.
You can use this option to use a headset with your phone. See Handset, Headset, and Speaker.
Conference is assigned to this line key. See Conference Calls.
A call feature is assigned to this line key. Refer to the text description next to this icon to verify the feature.
Mobility access is assigned to this line key. See Business Calls Using Single Phone Number.
A call feature assigned to this line key is enabled. Refer to the text description next to this icon to verify the feature.
A speed-dial button is assigned to this line key. See Call PickUp, Phone Service Setup on Web, and Busy Lamp Field Features.
Phone Screen Features
The following figure shows how your phone screen may look like when idle. This view is called "Overview."
1
2
Displays the phone number (directory number) for your primary phone line.
3
Programmable buttons
can serve as phone line buttons, intercom line buttons, speed-dial buttons, phone service buttons, call feature buttons, or local feature buttons.
Icons and text descriptions indicate how these buttons are configured. For an icon reference, see Line and Call Icons.
4
5
The following figure is what your phone screen may look like when connected to a call. This view is called "Details."
1
2
Displays details about the assigned call and local features for the selected line key; in this example, information about the connected call displays, such as directory number, time connected, and call status display. Use the Navigation button to scroll and view details about other lines.
Call and local features display label names and icons in their Details view. See Line and Call Icons.
Application Menu Navigation
Use the Applications menu to access local phone features.
Tip
Some Application menu items (Settings, Directories, Services, Messages) can also be assigned their own button. Use the Navigation button to scroll through the Overview and see Line and Call Icons to identify these lines.
Feature Availability
Depending on your phone system configuration, features included in this Phone Guide may not be available to you or may work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability.
You can access features using softkeys or pressing a line key. You can configure some of these features, but your system administrator controls most of them.
Here are some details about using softkeys and line buttons to access features.
SIP and SCCP Signaling Protocols
Your system administrator configures your phone with one of two signaling protocols: Session Initiation Protocol (SIP) or Skinny Call Control Protocol (SCCP).
Phone features can vary depending on the protocol. This guide indicates which features are protocol-specific. To learn which protocol your phone is using, contact your system administrator.
Energy Savings
Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy.
Ten minutes before the scheduled sleep time, if audible alert is enabled by your system administrator, you hear your ringtone play. The ringtone plays according to the following schedule:
- At 10 minutes before power down, the ringtone plays four times
- At 7 minutes before power down, the ringtone plays four times
- At 4 minutes before power down, the ringtone plays four times
- At 30 seconds before power down, the ringtone plays 15 times or until the phone powers off
If your phone is inactive (idle) at the sleep time, you see a message to remind you that your phone is going to power down. To keep the phone active, press any key on the phone. If you do not press any key, your phone powers down.
If your phone is active (for example, on a call), your phone waits until it has been inactive for a period of time before informing you of the pending power shutdown. Before the shutdown happens, you see a message to remind you that your phone is going to power down.
At the scheduled time, your phone powers up. To wake up the phone before the schedule time, contact your administrator.
Wake and sleep times are also linked to the configured days that you normally work. If your requirements change (for example, your work hours or work days change), see your system administrator to have your phone reconfigured.
For more information about EnergyWise and your phone, contact your system administrator.
Green, steady:Active call or
two-way intercom call
Amber, steady: Privacy in use,
one-way intercom call, DND, logged into Hunt Group, headset or other local
feature enabled
Red, steady: Remote line in use
(shared line, BLF status, or active Mobile Connect call)
to initiate a
new call.
button