You can perform call-handling tasks using a range of features and services. Feature availability can vary; contact your system administrator for more information.
The following sections describe some easy ways to place a call
on your
wireless IP phone.
Note
Your system administrator can configure your phone to alert you (by
beeping) when it is out of range of the wireless network. You can only use your
phone if it is within range of the wireless network. For more information, contact
your system administrator.
Tips
When you start to dial a number, your phone tries to anticipate the
number you are dialing by displaying matching numbers from your Placed Calls
log. This is called Auto Dial. To call a number displayed with Auto Dial,
scroll to the number and press
.
If you make a mistake while dialing, press
<< to erase digits.
To redial the last number, press
two times.
Your phone might be set up for international call logging, which is
indicated by a
plus (+) symbol on the call logs, redial, or call directory entries.
Contact your system administrator for more information.
If parties on a call hear a beep tone, the call might be monitored
or recorded. Ask your system administrator for more information.
If you press any digits while on an active call, the digits display
on the screen for 2 seconds. The digits display again if
you press additional digits.
If you hear a beep tone from your phone, you might be out of range
of the wireless network. Move to a location where you can see a strong signal
icon
on the phone if you wish to use
your phone.
For information on using your Bluetooth wireless headset to redial
a number, see the documentation from your headset manufacturer.
Enter the phone number, including the country code, after the
+ symbol.
Step 3
Press
or
Options > Dial.
Advanced Call Options
You can place calls using special features and services that might be available on your phone. Contact your system administrator for more information about these additional options.
Tips
You can see if a line associated with a speed-dial, call record, or directory listing is busy before placing a call to that line. Look for line status indicators, as described in Line State (BLF).
Your system administrator may set up your phone so that you need to enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC) when making a call. The CMC identifies the client you are calling, while the FAC ensures that you are permitted to make the call.
For more information, contact your system administrator.
You can answer an incoming call even when the keypad is locked.
If you were using an application or service before you answered an
incoming call, your application or service resumes after you end the call.
To switch from connected call to answer a ringing call (using the
Bluetooth wireless headset), see the instructions from your Bluetooth wireless
headset documentation.
To send a call directly to voicemail (using the Bluetooth
wireless headset), use the Call Reject feature on your Bluetooth wireless
headset (exact feature name may vary). For more information, see your Bluetooth
wireless headset documentation. If your system administrator has not configured
iDivert for your phone, the phone ignores the call reject request.
You can stop an incoming call from ringing, and force it to forward to another phone number. The phone number that receives the call is the number set up as your no answer target number. This number can be your voicemail number or to another user's phone.
Procedure
Press or .
The call continues silently, and then is forwarded to the no answer target number.
Switch from Connected Call to Answer Ringing Call (Using Handset)
Procedure
Press
or
to answer the new call and
automatically put the first call on hold.
Ask your system administrator to set up the AutoAnswer
feature. After ringing once or twice, the call automatically connects to the
handset or headset without you needing to press
.
Disconnect One Call, Preserve Another Call on Same Line
Procedure
Choose
EndCall or
Options > EndCall.
If necessary, remove the call from hold first.
Hold and Resume
You can hold and resume calls. When you put a call on hold,
the Hold icon
appears next to the caller ID in
the call view.
If the Hold Reversion feature is enabled for your phone, calls
that you leave on hold revert back to ringing on your phone after a certain
length of time. These
"reverting" calls remain on hold until you resume them.
Your phone indicates the presence of a reverting call by:
Alerting you at intervals with a single ring (or flash or beep,
depending on your phone line setting).
Briefly displaying a
Hold Reversion message in the status bar at the bottom of the
phone screen.
Note
If there is an active call and a held call on the line, you can end
the active call or place it on hold when you resume the held call.
Tips
Engaging the Hold feature typically generates music or a beeping
tone for the person on hold.
If you receive an alert for an incoming call and a reverting call at
the same time, by default your phone shifts the focus of the phone screen to
display the incoming call. Your system administrator can change this focus
priority setting.
If you use a shared line, Hold Reversion rings only on the phone
that put the call on hold, not on the other phones that share the line.
Your system administrator determines the Hold Reversion alert
duration.
To remove a call from hold on current line (using Bluetooth wireless
headset), see the instructions from your Bluetooth wireless headset
documentation.
To mute the phone, press on left side of phone. The icon appears at the top of the phone screen.
Step 2
To unmute, press again. The icon disappears.
Multiple Calls
You can switch between multiple calls on one or more lines. If the call that you want to switch to is not automatically highlighted on the phone screen, scroll to it.
Tips
The phone can have up to six lines, but the phone screen displays only one line. To see other lines, you must press (Line View).
The phone can have multiple calls per line, but no more than 24 calls per phone.
To switch from connected call to answer ringing call (using Bluetooth wireless headset), place the first call on hold or end the call when you answer the ringing call. For more information, see your Bluetooth wireless headset documentation.
If there is an active call, it is placed on hold and the selected
call is resumed.
Switch Between Connected Calls on DifferentLines
Procedure
Step 1
Press
to change to another line.
If a single call is holding on the line, the call automatically
resumes.
Step 2
If another call is holding, scroll to highlight the appropriate
call and press
Resume.
Switch from Connected Call to Answer Ringing Call (Using Handset)
Procedure
Step 1
If the call is ringing on the current line, press .
Step 2
If the call is ringing on a different line, press to switch to the other line and press .
Any active call is placed on hold.
Call Transfer
Transfer redirects a connected call. The target is the number
to which you want to transfer the call.
Tips
If on-hook transfer is enabled on your phone, you can either
disconnect to complete the transfer, or choose
Options > Trnsfer
and then disconnect.
If on-hook transfer is not enabled on your phone, you must use
Trnsfer again before you disconnect. Otherwise, your call will be placed on hold instead of transferred.
You cannot use
Trnsfer to redirect a call on hold. To remove
the call from hold before you transfer it, choose
Resume.
Transfer Call Without Talking to Transfer Recipient
Procedure
Step 1
From an active call, choose
Options > Trnsfer.
Step 2
Dial the target number.
Step 3
Choose
Options > Trnsfer
again to complete the transfer or
EndCall to cancel.
Note
If your phone supports on-hook transfer, you can also complete
the transfer by disconnecting.
Talk To Transfer Recipient Before Transferring Call (Consult Transfer)
Procedure
Step 1
From an active call, choose
Options > Trnsfer.
Step 2
Dial the target number.
Step 3
Wait for the transfer recipient to answer.
Step 4
Choose
Options > Trnsfer
again to complete the transfer or
EndCall to cancel.
If your phone supports on-hook transfer, you can also complete
the transfer by disconnecting.
Transfer Two Current Calls to Each Other (Direct Transfer) Without Staying on Line
Procedure
Step 1
Scroll to highlight any call on the same line.
Step 2
Choose
Options > Select.
The icon appears by the selected call.
Step 3
Scroll to highlight the other call on the same line.
Step 4
To transfer the checked call to the highlighted line, choose
Options > DirTrfr.
The two calls connect to each other and drop you from the call.
Step 5
If you want to stay on the line with the callers, choose Options > Join.
Redirect Call to Voicemail
The call can be automatically transferred to your voicemail. You can use iDivert with a call that is active, ringing, or on
hold.
Procedure
Choose
Options > iDivert.
Call Forward
You can use the following Call Forward features to redirect incoming calls from your phone to another number:
Unconditional call forwarding (Call Forward All)
Applies to all calls that you receive.
Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No Coverage)
Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your User Options web pages. Conditional call forwarding features are accessible only from your User Options web pages.
When your phone is set up to Call Forward All, you see both of these indicators:
The icon next to the primary line.
The call forward target number in the status line.
Tips
Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the area code, if necessary.
You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might restrict the call forwarding feature to numbers within your company.
Call forwarding is phone line specific. If a call reaches you on a line on which call forwarding is not enabled, the call rings as usual.
Your system administrator can enable a call forward override feature that allows the person receiving your forwarded calls to reach you. With override enabled, a call placed from the target phone to your phone does not forward, but rings through.
Your phone may reject your attempt to set up Call Forward All directly on the phone if the target number that you enter would create a call forwarding loop or would exceed the maximum number of links that are permitted in a call forwarding chain.
Choose
Options > CFwdAll,
and enter a target phone number. The icon and the Call Forward All target
number display on the screen.
Cancel Call Forward All on Primary Line
Procedure
Choose
Options > CFwdAll.
The icon and Call Forward All target number clear from the display.
Set Up or Cancel Call Forwarding Remotely or For Nonprimary Line on Phone
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with confirmation that calls are
being forwarded. Instead, you must confirm your settings in the User Options
web pages.
You can use the Do Not Disturb (DND) feature to turn off only the ringer on your phone or to turn off all audible and visual notifications of incoming calls. Your system administrator enables DND for your phone.
When DND and Call Forward are both enabled on your phone, calls are forwarded and the caller does not hear a busy tone.
DND interacts with other types of calls as follows:
DND does not affect intercom calls.
DND does not block priority calls. Priority calls always ring.
If both DND and AutoAnswer are enabled, only intercom calls are autoanswered.
Press ,
and select the DND radio button to turn DND on ().
Do Not Disturb is active appears on the phone and the
ringtone is turned off.
Step 2
To turn off DND, perform one of the following:
Choose
Options > DND.
Press ,
and select the DND radio button to turn DND off ().
Customize DND Settings
If your system administrator configured DND settings to
appear on the User Options page, follow these steps to customize your settings.
Procedure
Step 1
Log in to your User Options web pages.
Step 2
From the drop-down menu, choose
User
Options > Device.
Step 3
Set the following options:
Do Not Disturb
Set to
enable or disable DND.
DND Option
Choose
either Call Reject (to turn off all audible and visual notifications) or Ringer
Off (to turn off only the ringer).
DND Incoming Call
Alert
(applies to either DND option set): Set the alert to beep only, flash
only, disable the alert, or choose
None to use the
alert setting that your system administrator configured.
You can create a conference in various ways, depending on your
needs and the features that are available on your phone:
Conference: Allows you to create a standard (ad hoc) conference by calling each participant. Use the
Confrn softkey. Conference is available on
most phones.
Join: Allows you to create a standard (ad hoc) conference by
combining existing calls. Use the
Join softkey.
cBarge: Allows you to create a standard (ad hoc) conference by adding
yourself to a call on a shared line. Use the
cBarge softkey.
cBarge is available only on phones that use
shared lines.
Meet Me: Allows you to create or join a conference by calling a
conference number. Use the
MeetMe softkey.
Ad Hoc Conference
An Ad Hoc conference allows you to call each participant into
a conference call. Most phones have the ability to set up a conference call.
Calls must be on the same line before you can add them to a
conference. If calls are on different lines, transfer them to a single line
before using
Confrn or
Join.
Depending on how your phone is configured, if you leave a conference
after initiating it, the conference might end. To all the conference to continue, transfer the
conference before hanging up.
Your system administrator determines whether noninitiators
of a conference can add or remove participants.
Procedure
Step 1
From a connected call, choose
Options > Confrn.
Step 2
Enter the participant’s phone number.
Step 3
Wait for the call to connect.
Step 4
Choose
Options > Confrn
again to add the participant to your call.
Step 5
Repeat to add additional participants.
End Participation in Conference
Procedure
Choose one of the following options:
EndCall
Options > EndCall
Join Conference
A Join conference allows you to combine two or more existing calls to
create a conference in which you are a participant.
Tips
If you frequently join more than two parties into a single
conference, you might find it easier to first select the calls that you want to
join, and then press
Options > Join
to complete the action.
After the calls are joined, the caller ID changes to
Conference.
You may be able to combine multiple conference calls by using the
Join or
DirTrfr softkeys. Check with your system
administrator to see if this feature is available to you.
Create Conference by Joining Together Existing Calls on SingleLine
Use this procedure when you want to connect calls that are on the same line.
Procedure
Step 1
From an active call, press , highlight another a call that
you want to include in the conference, and choose
Options > Select.
The
icon appears next to the selected
call.
Note that the active call is automatically selected.
Step 2
Repeat this step for each call that you want to add.
Step 3
From a selected call, choose
Options > Join.
Create Conference by Joining Together Existing Calls on Multiple Lines
Procedure
Step 1
From an active call, choose
Options > Join.
Step 2
Press
and select the line for calls that you want to include in the conference.
One of the following actions occurs:
The calls are joined.
You are prompted to select the calls that you want to join.
Highlight the calls and choose
Options > Select,
and
then Options > Join
to complete the action.
Step 3
If your phone does not support Join for calls on multiple lines,
transfer the calls to a single line before using Join.
Barge Conference
You can create a conference by using
cBarge to add yourself to a call on a shared line.
Participants hear a busy tone if they call the conference before
you join the Meet Me conference. In this case, participants must call back.
Procedure
Step 1
Obtain a Meet Me phone number from your system administrator.
Step 2
Distribute the number to participants.
Step 3
When you are ready to start the meeting, choose
Options > MeetMe.
Step 4
Dial the Meet Me conference number.
Step 5
Press
.
Participants can now join the conference by dialing in.
Join Meet Me Conference
Procedure
Step 1
Dial the Meet Me conference number (provided by the conference initiator).
Step 2
Press .
Step 3
If you hear a busy tone, the conference initiator has not joined the conference. You must hang up and try your call again.
Conference Participants List
During a conference, you can view a list of participants and remove participants. Your system administrator determines whether you can remove participants.
View List of Conference Participants or Remove Participants
Procedure
Step 1
Press
to select an active conference.
Step 2
Choose
Options > ConfList.
Participants are listed in the order in which they join the
conference with the most recent additions at the top.
The conference initiator is marked with an asterisk (*) next to
the name.
Step 3
To update the list, choose
Options > Update.
The screen updates with the latest list of participants.
Step 4
To remove a participant, highlight the participant’s name and
choose
Options > Remove.
You can remove participants only if you initiated the conference.
Step 5
To remove the last person who entered the conference call, choose
Options > RmLstC.
You can remove participants only if you initiated the conference
call.
Verify Conference Call Security
Procedure
Step 1
Look for the or icon after Conference on the phone screen. This icon indicates that the conference is secure.
Step 2
Look for the or icon beside the participant’s name on the phone screen to see if the participant’s call is secure.
End Participation in Conference
Procedure
Choose one of the following actions:
EndCall
Options > EndCall
The call disconnects from the conference.
Intercom Call
You can place an intercom call to a target phone that
autoanswers the call in speakerphone mode with mute activated. The one-way
intercom call allows you to deliver a short message to the recipient. If the
handset or headset is in use, the recipient hears the audio. Any current call activity that your recipient is engaged in continues
simultaneously.
The target destination receives an intercom-alert tone and can
then choose to:
Listen to the caller by selecting the intercom line with microphone
muted (you can hear the caller, but the caller cannot hear you).
End the intercom call by pressing the
EndCall softkey. Do this if you do not want to
hear the message.
Talk to the caller by selecting the intercom line, and use either
the handset, headset, or speaker. The intercom call becomes a two-way
connection so that you can talk with the caller.
When using the intercom feature, be aware of the following:
From an intercom line, you can only dial other intercom lines.
You can use only one intercom line at a time.
When your active call is being monitored or recorded, you cannot
receive or place intercom calls.
You cannot place an intercom call on hold.
Tip
If you log in to your phone every day using your Extension
Mobility profile, make sure that your system administrator configures your
Extension Mobility profile to include the intercom feature.
Place Intercom Call to Preconfigured Intercom Target
Procedure
Step 1
Press .
Step 2
Select (intercom line) to dial the target intercom number.
Step 3
After you hear the intercom-alert tone, begin speaking.
Place Intercom Call to Any Intercom Number
Procedure
Step 1
Press .
Step 2
Select (intercom line) and dial the intercom target number.
Step 3
After you hear the intercom-alert tone, begin speaking.
Receive Intercom Call
Procedure
Step 1
When you hear the intercom-alert tone, handle the call in one of these ways:
Listen to the message in one-way audio.
Talk to the caller by pressing and selecting the intercom line.
Step 2
End the call by pressing EndCall.
Speed Dial
Speed dialing allows you to press a hot key or select from a listing to place a call. Depending on configuration, your phone can support the Speed Dial features in this section.
A speed-dial hot key allows you to quickly dial a Phone Book
contact number stored locally on your phone. You can set up 99 speed-dial hot
keys from your phone.
On the main Phone Book screen, depending on the type of
phone assigned, the following speed-dial icons display:
Work phone
Home phone
Mobile phone
Other phone
In the Phone Book contact details, the speed-dial icon
() displays under the number
assigned to a speed-dial hot key.
To make a call, perform one of the following actions:
Press and hold the
speed-dial hot key.
Select a number from
Directory > Speed
Dials.
Line View Speed Dial
A Line View speed dial allows you to quickly dial a number
that is not stored in your local Phone Book. You set up line view speed-dial
numbers from the User Options web page. Up to six numbers (a combination of
line and speed-dial numbers) can be displayed on the phone.
A Fast Dial allows you to make a call from a Fast Dial
listing. You must first subscribe to the Fast Dial service and set up Fast Dial
codes from your User Options web page. You can also assign a Fast Dial code to
a Personal Address Book entry on the web.
Note
Your system administrator can configure Fast Dial features for you.
Press and hold a speed-dial hot key for about 2 seconds.
Note
When dialing a two-digit number, enter the first digit, and then
press and hold the second digit for about 2 seconds.
Choose
> Speed
Dials , highlight a speed dial, and press
.
Call Noncontact Numbers Using Speed Dial
Procedure
Step 1
Set up speed-dial numbers from your User Options web pages.
Step 2
To place a call, press .
Step 3
Scroll to a speed-dial number with its label and press .
Note
The Line View displays your directory numbers, followed by your speed-dial numbers which are identified with the icon. Six items (lines plus speed dials) can display.
Make Call Using Abbreviated Dial
Procedure
Step 1
Set up Abbreviated Dialing codes from your User Options web pages.
Step 2
To place a call, enter the Abbreviated Dialing code.
Step 3
Choose
Options > AbbrDial.
Make Call Using Fast Dial
Procedure
Step 1
Subscribe to the Fast Dial service and set up Fast Dial codes from
your User Options web pages.
Step 2
To place a call, choose
> Fast Dial
service on your phone (exact name might vary).
Call PickUp allows you to answer a call that is ringing on a
coworker’s phone by redirecting the call to your phone. You might use Call
PickUp if you share call-handling with coworkers.
Tips
If multiple calls are available for pickup, your phone picks up the
oldest call first (the call that has been ringing for the longest time).
If you choose
GPickUp and enter a line number, your phone
picks up the ringing call on that particular line (if available).
If you have multiple lines and want to pick up the call on a
nonprimary line, first press (Line View) to switch to the desired line, and then choose
Options and a Call PickUp softkey.
Depending on how your phone is configured, you might receive an
audio or visual alert about a call to your pickup group.
If you use the BLF Pickup feature on your phone, see
Line State (BLF).
If your phone supports autopickup, you are now connected to the
call.
Step 2
If the call rings on your phone, press
Answer to connect to the call.
Pick Up Call Outside of Call Pickup Group
Procedure
Step 1
Choose
Options > GPickUp.
Step 2
Enter the group pickup number.
If your phone supports autopickup, you are now connected to the
call.
Step 3
If the call rings, press
Answer to connect to the call.
Pick Up Call Within Group or in Associated Group
Procedure
Step 1
Choose Options > OPickUp .
If your phone supports autopickup, you are now connected to the call.
Step 2
If the call rings, press Answer to connect to the call.
Answer Call Ringing on Particular Extension (Line Number)
Procedure
Step 1
Choose
Options > GPickUp.
Step 2
Enter the line number with the call that you want to pick up. For
example, if the call that you want to pick up is ringing on line 12345, enter
12345.
If your phone supports autopickup, you are now connected to the
call.
Step 3
If the call rings, press
Answer to connect to the call.
Call Park
You can park a call when you want to store the call so that
you or someone else can retrieve it from another phone in the Cisco Unified
Communications Manager system (for example, a phone at a coworker’s desk or in
a conference room). You can park a call using these methods:
Call Park
Use the
Park softkey to store the call. Your phone
displays the call park number to identify your call. You must
record this number and then use the same number to retrieve the call.
Directed Call Park
Use the
Transfer softkey to direct the call to an
available directed call park number that you dial or speed dial. To retrieve
the call from a directed call park number, dial the park retrieval prefix, and then
dial or speed dial the same directed call park number. You can use a speed-dial
as the directed call park number and to monitor whether a directed call park
number is occupied or available.
For information about the available directed call park numbers, contact your system administrator.
Tip
You have a limited time to retrieve a parked call before it
reverts to ringing at the original number. For information on the length of time, contact your system administrator.
Note the call park number that appears on your phone screen.
Step 3
Press
.
Step 4
Enter the call park number from any Cisco Unified IP Phone in your
network to connect to the call.
Direct, Store, and Retrieve Active Call at Directed Call Park Number
Procedure
Step 1
During a call, press
Transfer.
Step 2
Choose a speed-dial number with a park-unoccupied icon
to speed dial the directed call
park number.
A speed-dial number with park-occupied icon
indicates the directed call park
number is not available.
Note
If BLF is not configured for the speed-dial number, the icon
does not show whether the directed call park number is available or not.
Step 3
Press
Transfer again to finish storing the call.
Step 4
From any Cisco Unified IP Phone in your network, enter the park
retrieval prefix and dial the directed call park number.
Hunt Groups
If your organization receives a large number of incoming calls, you might be a member of a hunt group. A hunt group includes a series of directory numbers that share the incoming call load. When the first directory number in the hunt group is busy, the system hunts for the next available directory number in the group and directs the call to that phone. When you are away from your phone, you can prevent hunt group calls from ringing your phone by logging out of hunt groups. When you return to your phone, you must log in to the hunt group.
Tip
Logging out of hunt groups does not prevent non-hunt-group calls from ringing your phone.
The In Use Remote message and icon display on your phone when another phone that shares your line has a connected call and Privacy is disabled. You can place and receive calls as usual on the shared line, even when the In Use Remote message or icon appears.
Phones that share a line each display information about calls
that are placed and received on the shared line. This information might include
caller ID and call duration.
When call information is visible in this way, you and
coworkers who share a line can add yourselves to calls using either
Barge or
cBarge.
Barge
Allows you to join a shared-line call
with an IP phone that has the built-in bridge enabled.
cBarge
Allows you to join a shared-line call
with any IP phone and convert the call to a conference.
The Cisco Unified Wireless IP Phone has Privacy enabled by default. When Privacy is enabled, coworkers who share your line cannot see information about your calls. If you want coworkers who share your line to see information, you must disable the Privacy feature that is configured on your phone.
You can use barge features (cBarge or Barge) to add yourself
to calls on your shared line. Calls must be nonprivate calls.
Depending on how your phone is configured, you can add
yourself to a nonprivate call on a shared line using either
Barge or
cBarge.
cBarge converts the call into a standard
conference, allowing you to add new participants.
Barge allows you to add yourself to the call
but does not convert the call into a conference or allow you to add new
participants.
Tips
When you barge a call, other parties hear a beep tone announcing
your presence. With
cBarge, other parties hear a brief audio
interruption and the phone screen changes to display conference details.
If a phone that is using the shared line has Privacy enabled, call
information and barge softkeys do not appear on the other phones that share the
line.
If the call you joined using Barge is put on hold, transferred, or turned into a conference call, your connection to the call drops.
If you disconnect after using
Barge, the remaining parties hear a
disconnect tone and the original call continues.
If you disconnect after using
cBarge, the call remains a conference call
(provided at least three participants remain on the line).
Privacy and Shared-Line Calls
If you share a phone line, you can use the Privacy feature to prevent others who share the line from viewing or barging (adding themselves to) your calls.
Tips
If the phone that shares your line has Privacy enabled, you can make and receive calls using the shared line as usual.
The Privacy feature applies to all shared lines on your phone. Consequently, if you have multiple shared lines and Privacy is enabled, coworkers cannot view or barge calls on any of your shared lines.
Prevent Others from Viewing or Barging Calls on Shared Line
Procedure
Step 1
Choose
Options > Private.
Step 2
To verify that Privacy is on, look for
(Privacy-enabled icon) next to
the directory number.
Allow Others to View or Barge Calls on Shared Line
Procedure
Step 1
Choose
Options > Private.
Step 2
To verify that Privacy is off, look for
(Privacy-disabled icon) next to
the directory number.
Line State (BLF)
The Busy Lamp Field (BLF) allows you to view the state of a phone line that is associated with a speed dial, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone.
Tips
Your phone might play an audible indicator to alert you when a call is ringing on the monitored line (BLF Pickup only).
BLF Pickup answers the oldest ringing call first (if the line that you are monitoring has more than one ringing call).
Line state icons display in the call logs, directory, and speed-dial lines. The following table describes the line state indicators displayed next to the line number.
Icon
Description
Line is in use.
Line is idle.
Line is in Do Not Disturb state.
Line is ringing.
Line status indicator unavailable for this line.
Answer Call Ringing on Coworker's Phone Using BLF Pickup
Procedure
Step 1
Highlight the ringing line and press
(Select button).
The call redirects to your phone. If your phone supports
autopickup, the call connects automatically.
Step 2
If the call rings on your phone, answer it.
Note
If you chose
Options > Pickup
or
GPickup when the monitored line is not
ringing, your phone speed-dials the line number.
Secure Calls
Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls.
Your phone can support these types of calls:
Authenticated call
The identities of all phones participating in the call have been verified.
Encrypted call
The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Protected call
The phone is receiving and transmitting encrypted audio (your conversation) with another phone. A protected call provides a similar level of security as an encrypted call, but adds additional security. If the call is protected at both ends, a security tone plays at the beginning of the conversation. Some features, such as conference calling, shared lines, Extension Mobility, and join across lines are not available when protected calling is configured. Protected calls are not authenticated.
Nonsecure call
At least one of the participating phones or the connection does not support these security features, or the phones cannot be verified.
Note
There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator.
To determine whether secure calls can be made in your company, contact your system administrator.
The following table describes the security icons that display in the top right corner of the call activity area, next to the call duration timer.
Icon
Description
Authenticated call or conference
Encrypted call or conference
No icon
Nonsecure call
When encrypted calling is configured on your phone, the Lock icon displays. However, the conversation is protected only when the security tone plays at the beginning of a call, indicating that the call is protected on both ends of the call. If your call is connected to a nonprotected phone, the secure tone does not play.
Suspicious Call Trace
If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages.
Notify System Administrator About Suspicious or Harassing Call
Procedure
If you are on a suspicious of harassing call, choose
Options > MCID.
Your phone plays a tone and displays the message
MCID successful. Your system administrator receives
information about the call.
Priority Call
In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.
Keep these terms in mind:
Precedence indicates the priority associated with a call.
Preemption is the process of ending an existing lower-priority call while accepting a higher-priority call that is sent to your phone.
The following table describes the icons that display for priority calls. Calls list on your display in priority order (highest to lowest).
Icon
Description
no icon
Routine (normal) call
Priority call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Contact your system administrator to obtain the MLPP codes for priority calls. You need these codes to place priority calls.
When you hear a special ring (faster than usual) or special call-waiting tone, the call is a priority (precedence) call. The MLPP icon on your phone screen indicates the priority level of the call.
When you hear a continuous tone interrupting an active call, you or the other party are receiving a call that must preempt the current call. Disconnect immediately to allow the higher priority call to ring through.
Tips
When you make or receive an MLPP-enabled call, you hear special ringtones and call-waiting tones that differ from the standard tones.
If you enter an invalid MLPP access number, a verbal announcement alerts you of the error.
An MLPP-enabled call retains its priority and preemptive status when you: