If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
To successfully use some features on the Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G (such as speed dial numbers and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance.
Cisco recommends that you create a web page on your internal support site that provides end users with important information about their new Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G.
Consider adding the following types of information to this site:
Users need to know that their
Cisco Unified Wireless IP Phone operates more like a cell phone than like their
desktop phone. Small wireless phones with an antenna allow users to move around
a facility while staying connected to a call. These phones, like cell phones,
can approach the edge of the RF signal range and experience static or poor
voice quality. At times, the user might encounter areas where there is no
signal and lose the call entirely. The following is a list of calling locations
and situations in which wireless phones might experience audio problems:
Stairwells, elevators, rooms with metal equipment such as file
cabinets, or heavy machinery
Break rooms with microwave ovens, or labs with equipment that emits
RF signals within the same ranges
Conference rooms or other congested areas where many people are
using wireless devices
Parking garages and outdoor areas where access points are not
located or are out of range
This product is not a medical device and may use an unlicensed
frequency band that is susceptible to interference from other devices or
Cisco Unified Wireless IP Phone has many of the same phone features as the
IP phone desktop models, such as Mute, access to voice messaging, and
directories. The phone has a limited number of buttons because of its size. As
a consequence, the wireless IP phone differs from the desktop IP phone as follows:
No line buttons: You must enter the phone number from the keypad and
Send. You can press the Phone icon from the
main screen to use other lines on your phone.
Only two softkeys: You must press the
Options softkey to see the list of softkey
Users need to know how to protect and clean their phone. These
guidelines provide information about using accessories and cleaning the
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G:
Use only chargers, batteries, and accessories that are approved by
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G manufacturer. Use of unapproved chargers,
batteries, and accessories might be dangerous.
Do not adhere a clip to the back of the phone or insert a clip
between the phone and battery cover because it can damage the battery.
When disconnecting the power cord of any accessory, grasp and pull
the plug. Do not pull the cord.
Keep accessories out of reach of young children.
Clean the phone with any moist wipe.
Using unapproved accessories, not protecting the phone from moisture
or contaminants, and hard impacts can invalidate the one-year hardware
For a list of available accessories and their descriptions, see
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Accessory Guide at this URL:
This Cisco Unified Wireless IP Phone provides access to a comprehensive online help system. To view the main help menu on a phone, from the main screen, press the Select button in the center of the Navigation button. Wait for several seconds for this menu to appear.
Cisco Unified Wireless IP Phone manuals
You should provide end users with access to user documentation
for the Cisco Unified Wireless IP Phones. This documentation includes detailed user
instructions for key phone features.
There are several Cisco Unified IP Phone models available, so
to assist users in finding the appropriate documentation on the Cisco website,
Cisco recommends that you provide links to the current documentation. If you do
not want to or cannot send users to the Cisco website, Cisco suggests that you
download the PDF files and provide them to end users on your website.
End users can perform a variety of activities using the
Cisco Unified Communications Manager User Options web page. Cisco Unified
Wireless IP Phone users can set up speed dial and call forwarding numbers. Keep
in mind that configuring settings on a phone using a website might be new for
your end users. You need to provide as much information as possible to ensure
that they can successfully access and use the User Options web page.
Make sure to provide end users with the following information
about the User Options web page:
The URL required to access the application. This URL is:
server_name is the host on which the web server is installed
and port_number is the port address.
Cisco Unified Communications Manager provides the flexibility
to integrate with many different voice messaging systems, including the Cisco
Unity voice messaging system. Because you can integrate with many different
systems, you must provide users with detailed information about how to use your
You should provide this information to each user:
How to access the voice messaging system account.
The initial password for accessing the voice messaging system.
Make sure that you have configured a default voice messaging system
password for all users.
How the phone indicates that messages are waiting.
Make sure that you have used Cisco Unified Communications Manager to
set up a message waiting indicator (MWI) method.
For information about setting up the MWI method and the
interface to the voice messaging system in Cisco Unified Communications
Manager, see the documentation for your system at this URL: