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Table Of Contents
Providing Information to Users By Using a Website
How the Cisco Unified Wireless IP Phone Operates
How to Care for and Clean the Phone
How Users Access the Help System on the Phone
How Users Get Copies of Cisco Unified IP Phone Manuals
How Users Configure Phone Features and Services
How Users Access Voice Messages
Providing Information to Users By Using a Website
If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users.
To successfully use some features on the Cisco Unified Wireless IP Phone 7925G (such as speed dial numbers and voice messaging system options), users must receive information from you or your network team or be able to contact you for assistance.
Cisco recommends that you create a web page on your internal support site that provides end users with important information about their new Cisco Unified Wireless IP Phone 7925G.
Consider adding the following types of information to this site:
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How the Cisco Unified Wireless IP Phone Operates
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How the Cisco Unified Wireless IP Phone Operates
Users need to know that their Cisco Unified Wireless IP Phone 7925G operates more like a cell phone than like their desktop phone. Small wireless phones with an antenna allow users to move around a facility while staying connected to a call. These phones, like cell phones, can approach the edge of the RF signal range and experience static or poor voice quality. At times, the user might encounter areas where there is no signal and lose the call entirely. The following is a list of calling locations and situations in which wireless phones might experience audio problems:
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Caution
The Cisco Unified Wireless IP Phone 7925G has many of the same phone features as the IP phone desktop models, such as Mute, access to voice messaging, and directories. The phone has a limited number of buttons, because of its size. As a consequence, the following are some differences in its operation:
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How to Care for and Clean the Phone
Users need to know how to protect and clean their phone. These guidelines provide information about using accessories and cleaning the Cisco Unified Wireless IP Phone7925G:
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Note
For a list of available accessories and their descriptions, refer to the Cisco Unified Wireless IP Phone7925G Accessory Guide at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
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How Users Access the Help System on the Phone
This Cisco Unified Wireless IP Phone 7925G provides access to a comprehensive online help system. To view the main help menu on a phone, from the main screen, press the Select button in the center of the navigation button. Wait for several seconds for this menu to appear.
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How Users Get Copies of Cisco Unified IP Phone Manuals
You should provide end users with access to user documentation for the Cisco Unified IP Phones. This documentation includes detailed user instructions for key phone features. See the "Related Documentation" section for more information.
There are several Cisco Unified IP Phone models available, so to assist users in finding the appropriate documentation on the Cisco website, Cisco recommends that you provide links to the current documentation. If you do not want to or cannot send users to the Cisco website, Cisco suggests that you download the PDF files and provide them to end users on your website.
For a list of available documentation for Cisco Unified IP Phones, go to this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
For a list of available documentation for Cisco Unified Communications Manager, go to this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
For more information about viewing or ordering documentation, see Obtaining Documentation and Submitting a Service Request.
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How Users Configure Phone Features and Services
End users can perform a variety of activities using the Cisco Unified Communications Manager User Options web page. Cisco Unified Wireless IP Phone users can set up speed dial and call forwarding numbers. Keep in mind that configuring settings on a phone using a website might be new for your end users. You need to provide as much information as possible to ensure that they can successfully access and use the User Options web page.
Make sure to provide end users with the following information about the User Options web page:
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https://server_name:port_number/ccmuser/
where server_name is the host on which the web server is installed, and port_number is the port address.
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These settings correspond to the values you entered when you added the user to Cisco Unified Communications Manager (see the "Adding Users to Cisco Unified Communications Manager" section).
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You can refer users to Customizing Your Cisco Unified IP Phone on the Web, for Cisco Unified Communications Manager Release 4.x, at http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/4_1_user_options/english/user/guide/usopt.pdf
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How Users Access Voice Messages
Cisco Unified Communications Manager provides the flexibility to integrate with many different voice messaging systems, including the Cisco Unity voice messaging system. Because you can integrate with many different systems, you must provide users with detailed information about how to use your specific system.
You should provide this information to each user:
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Make sure that you have configured a default voice messaging system password for all users.
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Make sure that you have used Cisco Unified Communications Manager to set up a message waiting indicator (MWI) method.
For information about setting up the MWI method and the interface to the voice messaging system in Cisco Unified Communications Manager, refer to the documentation for your system at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
If you are using a Cisco Unity voice messaging system, refer to the Cisco Unity documentation for your system for configuring voice messaging and the initial passwords at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html
Refer to the Cisco Unified Wireless IP Phone7925G Guide for information about accessing the voice messaging system from the phone at this URL:
http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html
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