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User Support Help Request Form

User Support Help Request Form

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The following example is a help request form for users at an enterprise who are experiencing voice problems. It is important to record certain information from each user each time they encounter a problem. This information helps identify trends in recurring problems that might seem random without the recorded data.

User name:

Type of problem: ___Poor voice quality  ___Dropped phone call   ___Phone not registering    ___PWD not valid ___Other

Describe the problem in more detail. Please be as specific as possible (For example, were you walking, standing still, in a call, placing a call, experiencing one-way audio or choppy voice, etc.?):

Location where problem was seen (Please be as specific as possible — list floor, wing, etc.):

Did rebooting the phone help the problem?

Have you seen this problem at other locations?