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Table Of Contents
Enabling Group Listen on Cisco Unified CallManager
Supported CallManager Versions
Cisco Unified CallManager Device Packs
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Cisco Unified IP Phone 7911G Release Notes for Firmware Release 7.2(2) SR2 for Cisco Unified CallManager 4.1, 4.0, and 3.3
March 29, 2006
Use these release notes with the Cisco Unified IP Phone 7911G for firmware release 7.2(2) SR2 running on Cisco CallManager Versions 4.1, 4.0, and 3.3.
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
Contents
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Cisco Product Security Overview
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Related Documentation
For detailed information about administering and using the Cisco Unified IP Phone 7911G, see the following documentation:
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model, and Cisco Unified CallManager version. Navigate from the following documentation URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
Cisco Unified CallManager Documentation
Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager version. Navigate from the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
New and Changed Information
This section contains information about new and changed features.
Group Listen Mode
Cisco Unified IP Phone firmware release 7.2(2) SR2 supports Group Listen mode on the Cisco Unified Phone 7911G. In Group Listen mode, both the handset and speaker can be active at the same time. During a call, one user can talk into the handset while other users can listen over the speaker.
Enabling Group Listen on Cisco Unified CallManager
Group Listen mode is disabled by default. To enable this mode, you must do so from the Phone Configuration page in Cisco CallManager Administration.
From Cisco CallManager Administration, choose Device > Phone and locate the phone you want to modify. In the Phone Configuration web page for the phone (Product Specific Configuration section), check the Enable Group Listen check box.
Note
End-User Information
Group Listen softkeys are displayed if Group Listen mode is enabled on Cisco CallManager.
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Installation Notes
The following sections provide firmware information and installation instructions:
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Firmware Information
The following files apply to the Cisco Unified IP Phone 7911G:
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You can downloaded these files from this location on Cisco.com:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Supported CallManager Versions
This Cisco Unified IP Phone 7911G firmware release is supported with the following Cisco CallManager versions. If you are running Cisco Unified CallManager release 3.0, 3.1, or 3.2, you must upgrade to Cisco Unified CallManager release 3.3(5) or later before you install this firmware release.
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Cisco Unified CallManager Device Packs
You should install the following device packs for these Cisco CallManager versions. You can download the device packs from this location on Cisco.com:
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
The device pack readme files provide installation information.
3.3(5) SR1
ciscocm.3-3-DevPack-66.3.exe, or later
4.0(2a) SR2b
ciscocm.4-0-DevPack-45.4.exe, or later
4.1(3) SR1
ciscocm.4-1-DevPack-26.3.exe, or later
Important Notes
Review these important notes for this firmware release.
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Caveats
These release notes contain descriptions of open caveats of severity level 1 or 2 and significant severity level 3.
If you are a registered Cisco.com user, you can find the latest information about resolved, open, and closed caveats for the Cisco Unified IP Phone 7911G by using Bug Toolkit, an online tool that allows you to query caveats according to your own needs. By using Bug Toolkit, you can find caveats of any severity for any release. Bug Toolkit may also provide a more current listing than this document provides.
To access Bug Toolkit, you need:
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You can access the Bug Toolkit at this URL:
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
Open Caveats
Table 1 lists Severity 1, 2, and 3 defects that are open in this release.
Table 1 Open Caveats for Firmware Release 7.2(2) SR2
CNU flash file system not recoverable if it fills up.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa63664
Phone does not handle HTTP code 401 when service URL is used.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc51724
Dial URI with Active Call does not invoke Call Options when no application is in focus.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd04472
DHCP recv socket error on invalid address.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd57320
Personal Directory does not work on Cisco Unified IP Phone 7911G with Japanese locale.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd43096
Cisco Unified IP Phone 7911G with Japanese locale shows corrupted Service menu.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd43087
First incoming call cannot be answered if second call gets connected first.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd51277
Cisco Unified IP Phone 7911G has sluggish PC port performance.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd31235
Chinese font too big for Cisco Unified IP Phone 7911G to display.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb93689
Spanish font too big on the Cisco Unified IP Phone 7911G.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd21800
Changing locale does not change Group Listen softkeys language.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd08259
Loud echo is heard on far end if handset is placed close to internal speaker on phone using Group Listen.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd02339
The back button on CCC service is not working.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec79171
Unable to distinguish between zero (0) and uppercase letter "O" on the Cisco Unified IP Phone 7911G display.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd46715
Cisco Unified IP Phone 7911G keeps crashing with IPMA manager phone configuration.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd71623
Resolved Caveats
Table 2 lists Severity 1, 2, and 3 defects that are resolved in this release
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2006 Cisco Systems, Inc. All rights reserved.
