Table Of Contents
Using the Cisco IP Phone 7910 Series
How to Use the Handset and Speaker
Redialing the Last Number Dialed
Establishing Meet-Me Conference Calls
Picking Up Calls in Your Group
Picking Up Calls Outside of Your Group
Forwarding All Calls When Not at Your Phone
Configuring Speed Dial Buttons
Using the Cisco IP Phone 7910 Series
Read these sections to learn how to use your Cisco IP Phone 7910 Series telephone:
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How to Use the Handset and Speaker
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Caution
How to Use the Handset and Speaker
You can place calls with the handset or speaker, but you can only talk to your party through the handset. Through the speaker, you can only listen to a call. These sections describe the use of the handset and speaker and how to adjust the volume of the call:
Using the Handset
To place and answer calls with the handset, simply lift the handset. To change from handset to speaker, press Speaker and hang up the handset.
Using the Speaker
The speaker is designed to be used for "hands-free" dialing. You can use it to place a call, and then pick up the handset if the other party answers the phone.
The speaker does not allow for two-way communication. However, you can have the handset off-hook with the speaker on, enabling the calling party to hear you over the handset while you listen through the speaker. You might want to do this if you want to use the phone for conference calls.
To place calls using the speaker, press Speaker and dial the number. When the party answers, pick up the handset. If the handset is off-hook with the Speaker button enabled, you can speak into it, allowing the calling party to hear you. This allows others to listen to both sides of the conversation.
If you are only listening to a call, you can leave the handset in the rest. The mute button automatically lights, indicating that the calling party cannot hear you. When finished with the call, press Speaker to hang up.
Note
Adjusting the Handset Volume
You can temporarily change the handset volume while on a call by pressing the volume up/down keys. Your change only affects the current call.
To change the volume of your handset and save it as the default volume setting:
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Adjusting the Speaker Volume
You can temporarily change the speaker volume while on a call by pressing the volume up/down keys. Your change only affects the current call.
To change the volume of your speaker and save it as the default volume setting:
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Customizing Phone Settings
You can change various settings on your Cisco IP Phone 7910 Series telephone to ensure that the ringer volume, ring sound, and LCD contrast are set appropriately for you.
Adjusting the Ringer Volume
To increase or decrease the volume of the ringer:
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Changing the Ringer Sound
To change the sound used by the ringer:
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Changing the LCD Contrast
To improve the readability of the LCD, change the amount of contrast:
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Making Telephone Calls
These sections describe how you can place, answer, or otherwise manage a telephone call:
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Placing a Call
You can place a call with the telephone in any of the following ways:
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Answering a Call
You can answer calls coming to your direct telephone extension or to others in your group.
To answer a call coming to you directly, simply lift the handset. To answer calls coming to other telephone extensions, you must use Call Pickup (see "Using Call Pickup" section).
You cannot answer a call using the Speaker button. The speaker only transmits audio from the party calling you; there is no microphone to transmit your voice to the calling party.
Ending a Call
You can end a call in any of these ways:
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Muting a Call
While on a call, you can mute the handset, preventing the party you are speaking to from hearing what you or someone else in the room is saying. When using the speaker, your call is automatically muted if the handset is in the cradle.
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Placing a Call on Hold
While in a call, you can place the call on hold, so that the caller cannot hear you and you cannot hear the caller. The caller will hear a beeping tone or music, so do not use hold while on a conference call.
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Transferring a Call
To transfer a call to another phone:
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Redialing the Last Number Dialed
To redial the most recently dialed number, lift the handset and press the redial button.
Redial is an optional feature configured by your system administrator. Although your phone supports this feature by default, your system administrator might have removed this feature from your phone.
Parking a Call
You can store or "park" a call at a specified number and then use any other phone (for example, a phone in someone else's office or in a conference room) to retrieve the call.
Call Park is an optional feature configured by your system administrator; your phone does not support this feature by default. Call Park is only available if your system administrator configured your phone to support it.
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The display shows the number to which the call is parked.
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Making Conference Calls
Conference calls allow you to have multiple callers participating in the same telephone call.
The ability to make conference calls with your telephone is an optional feature. Your phone supports some of these features by default. However, the specific features available to you depend on how your system administrator configured your phone to support them.
These sections describe how to make conference calls with the phone:
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Placing a Conference Call
To turn a call into a conference call:
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This automatically opens a new line and places the other party on hold.
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Establishing Meet-Me Conference Calls
A Meet-Me conference allows other callers to dial into the conference call. The ability to make Meet-Me conference calls with your telephone is an optional feature. Your phone does not support this feature by default. It requires a special conference number, and it is only available if your system administrator configured your phone to support it.
To establish a Meet-Me conference call:
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You can also join Meet-Me conference calls established by other people. To join a Meet-Me conference, dial the Meet-Me conference number provided by the Meet-Me conference initiator. Do not press the Meet-Me button to simply join a call. You are connected to the conference once the conference initiator has dialed in and established the conference.
Using Call Pickup
Call pickup allows you to answer a call that comes in on a telephone extension other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using the call pickup feature.
There are two types of call pickup available on Cisco IP Phones:
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Call Pickup and Group Call Pickup are optional features configured by your system administrator; your phone does not support these features by default. They are only available if your system administrator has configured your phone to support them.
Picking Up Calls in Your Group
Call Pickup allows you to pick up incoming calls within your own group. When you activate Call Pickup, it automatically dials the call pickup group number associated with the line you selected on your phone. If there is a call coming in on another telephone number in that same group, the call immediately begins ringing on your line. If there is more than one incoming call in the pickup group, then you receive the first unanswered call. If there are no unanswered calls in the group when you activate Call Pickup, your phone is placed back on hook.
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Picking Up Calls Outside of Your Group
Group Call Pickup allows you to pick up incoming calls within your own group or in other groups. You must dial the appropriate call pickup group number when using this feature.
If there is a call coming in on another telephone number in the call pickup group you dialed, that call immediately begins ringing on your line. If there is more than one incoming call in the pickup group, then you receive the first unanswered call. If there are no unanswered calls in the group, or if you dial an invalid call pickup group number, you receive a fast busy tone.
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Using Call Forwarding
The Cisco IP Phone 7910 Series telephone includes call forwarding, which allows you to redirect calls made to your telephone to another phone. This is useful if you know you will be away from your desk for several days, for example, on a business trip or a vacation.
Call Forwarding is an optional feature configured by your system administrator. Although your phone supports this feature by default, your system administrator might have removed this feature from your phone.
These sections describe how you can set up call forwarding:
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Forwarding All Calls
Use this procedure to forward all incoming calls to another number.
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You should hear two beeps.
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Be sure to enter the number exactly as you would if you were to call that number. For example, enter an access code such as "9" or the area code, if necessary. The LCD displays a message with the number to which your calls are being forwarded.
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Forwarding All Calls When Not at Your Phone
If you are not at the location of your phone, you can use a computer to configure your phone to forward calls. Use this procedure to forward incoming calls to another number from a remote computer.
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See your system administrator for details.
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Be sure to enter the number exactly as you would if you were to call that number from the Cisco IP Phone 7910 Series telephone. For example, enter an access code such as "9" or the area code, if necessary.
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Using Voice Mail
Voice mail allows you to access messages left by callers if you are unavailable to take their calls. Voice mail is an optional feature configured by your system administrator. Your particular phone setup might not support accessing voice mail by the push of a button as described here.
To access voice mail, press the msg button. The first time you access voice mail, you will have to set it up. Obtain the initial password from your system administrator, log in, and follow the voice prompts.
The red message waiting light on your handset lights when you have a new voice mail message.
Configuring Speed Dial Buttons
Depending on how your system administrator has configured your Cisco IP Phone 7910 Series telephone, you can configure several buttons to speed dial the numbers you use most.
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See your system administrator for details.
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Be sure to enter the numbers exactly as you would if you were to call that number from the Cisco IP Phone 7910 Series telephone. For example, include an access code such as "9" or the area code, if necessary.
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