Cisco Unified IP Phone 7900 Series

Table Of Contents

Cisco Unified IP Phone 7911G and 7906G Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0, 4.2, 4.1, 4.0, and 3.3 (SCCP)

Contents

Related Documentation

New and Changed Information

DTMF Transport

Hold Reversion

Optimizing SCCP Messages

Additional Device Information on the Web

Call History Management Improvements

Asian Locale Support

Online Help Support

Cisco Unified Video Advantage Support

Group Listen Mode

Installation Notes

Important Notes

Cisco Unified CallManager Load Server Setting for Firmware Upgrades

Secure PC Logoff in an 802.1X Network

Caveats

Using Bug Toolkit

Open Caveats

Resolved Caveats

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information

Cisco Unified IP Phone 7911G and 7906G Release Notes for Firmware Release 8.0(3) for Cisco Unified CallManager 5.0, 4.2, 4.1, 4.0, and 3.3 (SCCP)

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May 17, 2006

Use these release notes with a Cisco Unified IP Phone 7911G and 7906G running SCCP firmware release 8.0(3) and one of the following releases of Cisco Unified CallManager:

•Cisco Unified IP Phone7911G—Requires Cisco Unified CallManager release 5.0(1) or later; 4.2(1) or later; 4.1(3)SR1 or later; 4.0(2a)SR2b or later; or 3.3(5)SR1 or later

•Cisco Unified IP Phone 7906G—Requires Cisco Unified CallManager release 5.0(3) or later; 4.2(1)SR1 or later; 4.1(3)SR3a or later; or 3.3(5)SR2 or later.

You might need to notify your users about some of the information provided in this document.

Contents

These release notes provide the following information.

•Related Documentation

•New and Changed Information

•Installation Notes

•Important Notes

•Caveats

•Obtaining Documentation

•Documentation Feedback

•Cisco Product Security Overview

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Related Documentation

Cisco Unified IP Phone Documentation

Refer to publications that are specific to your language, phone model and Cisco Unified CallManager release. Navigate from the following documentation URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

Cisco Unified CallManager Documentation

Refer to the Cisco Unified CallManager Documentation Guide and other publications specific to your Cisco Unified CallManager release. Navigate from the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm

New and Changed Information

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Note Cisco Unified IP Phone firmware release 8.0(3) supports several releases of Cisco Unified CallManager, including the latest releases—4.2 and 5.0. For a complete list of new and changed phone features introduced in these Cisco Unified CallManager releases, refer to the Release Notes for Cisco Unified CallManager 4.2 and the Release Notes for Cisco Unified CallManager 5.0. See the "Related Documentation" section for help locating these documents.

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The topics below contain new and changed information about features that are introduced in Cisco Unified IP Phone firmware release 8.0(3) for SCCP phones, but that are not documented in the latest release of the Cisco Unified IP Phone SCCP Administration Guide or User Guide for your phone model.

This section contains these topics:

•DTMF Transport

•Hold Reversion

•Optimizing SCCP Messages

•Additional Device Information on the Web

•Call History Management Improvements

•Asian Locale Support

•Online Help Support

•Cisco Unified Video Advantage Support

•Group Listen Mode

DTMF Transport

Firmware release 8.0(3) supports DTMF Transport. DTMF Transport transmits RTP packets in band for each digit pressed during a call, according to RFC2833. This feature allows an SCCP endpoint to interwork with a SIP endpoint or gateway.

Hold Reversion

Feature Summary

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Note The Hold Reversion feature requires Cisco Unified CallManager release 4.2(1) SR1.

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Firmware release 8.0(3) supports the Hold Reversion feature, which limits the amount of time that a call can be put on hold before reverting back to the phone that put the call on hold and alerting the user.

A reverting call can be distinguished from a new incoming call by the ring cadence, among other indicators. Reverting calls ring once, using the ring tone already set for that phone line. (If the line is configured to use another new call indicator, such as a flash or beep, the reverting call will be indicated according to the same setting.) If the reverting call continues to hold, the single ring repeats at intervals, as determined by the Hold Reversion Notification Interval setting (described below).

In addition, reverting calls are indicated by:

•The animated Hold Reversion icon—Displays in the call bubble of the held call.

•The "Hold Reversion" status line message—Appears for several seconds following each alert.

Administration Configuration Tips

Cisco Unified CallManager Administration provides these clusterwide system parameters:

•Hold Reversion Duration (0-1200 seconds)—Enables/disables Hold Reversion and determines how long a call can be placed on hold before reverting. The default value is 0. You must enter a value greater than 0 to enable Hold Reversion. You can also set this parameter for a specific directory number on the Directory Number Configuration window, which takes precedence over the system parameter.

•Hold Reversion Notification Interval (0-1200 seconds)—Enables/disables subsequent periodic alerts for a reverting call and determines the interval between alerts. The default setting is 30 seconds. (In this case, subsequent notification would occur every 30 seconds after the initial alert until the phone user resumed the call.) You must enter a value greater than 0 to enable subsequent periodic alerts.

With Cisco Unified CallManager release 4.2(1) SR1, the phone screen focus is configured to always display a new incoming call, even when a reverting call is present. On the phone, you can view the call focus setting by choosing Settings > Device Configuration > UI Configuration > Reverting Focus Priority. In this release, the value is "Lower," indicating that the reverting call focus is a lower priority than the incoming call focus.

User Tips

When you put a call on hold, you have a limited time to resume the call before the Hold Reversion feature reverts the held call back to your phone and alerts you. The time limit is determined by your system administrator.

Your phone alerts you about a reverted held call by producing a single ring (or beep, flash, or other indicator, depending on how your phone normally indicates new calls on this line.) Your phone also displays an animated Hold Reversion icon next to the caller ID for the held call. If you do not answer the held call, the alert can repeat at intervals determined by your system administrator.

To resume the call on the currently displayed line, make sure the reverting call is highlighted, then pick up the handset or press any of the following: the Resume softkey, the speaker button (if unlit), or headset button (if unlit).

To resume the call on a different line, press the appropriate line button. If several reverting calls are holding on that line, your phone resumes the oldest reverting call.

If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on the other phones that share the line.

Optimizing SCCP Messages

Firmware release 8.0(3) supports improved SCCP messaging to optimize bandwidth for customers who deploy large numbers of phones that share the same line. In SCCP Version 9, SCCP message structures are altered to allow variable length messages instead of a fixed length character-array that consumes bandwidth.

Additional Device Information on the Web

Firmware release 8.0(3) supports additional items in the Device Information area on the phone's web page, including Cisco Unique Device Identifier (UDI) information.

To view the phone's web page, open a web browser and enter the following URL, where IP_address is the IP address of the Cisco Unified IP Phone: http://IP_address.

Table 1 shows the new Device Information items introduced in the 8.0(3) firmware load.

Table 1 Additional Device Information Area Items Supported by 8.0(3) 

Item	Description
UDI	Displays the following Cisco Unique Device Identifier (UDI) information about the phone: Device Type—indicates hardware type. For example, phone displays for all phone models Device Description—displays the name of the phone associated with the indicated model type Device Model—specifies the phone model Device Version Identifier—represents the hardware version of the phone Device Serial Number—displays the phone's unique serial number
Time	Time obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs
Time Zone	Timezone obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs
Date	Date obtained from the Date/Time Group in Cisco Unified CallManager to which the phone belongs

Call History Management Improvements

Firmware release 8.0(3) supports several call history management improvements to give phone users more options for managing call logs. These improvements include:

•Delete all records in a particular log—Allows phone users to delete all of the records in the displayed call log (Missed Calls, Placed Calls, or Received Calls).

•Delete an individual call record—Allows phone users to delete the highlighted call record in any call log.

•Call duration for placed and received calls—Allows phone users to see the call duration for the highlighted call record in the Placed and Received Calls logs.

User Tips

To use the new call history management features on your phone, do the following:

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Step 1 Press the Directories button.

Step 2 Choose a call log (Missed, Placed, or Received).

Step 3 Highlight a call record.

Step 4 Choose one of the following softkeys to complete an action:

•Clear—Deletes all of the call records in the displayed log.

•Delete—Deletes only the highlighted call record.

•Details—Displays details for the highlighted call record, including called number, calling number, time of day, and call duration (for placed and received calls).

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Note To access some of these softkeys, you might need to press the more softkey first.

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Asian Locale Support

Firmware release 8.0(3) provides new support for displaying Asian locales on the Cisco Unified IP Phone 7911G and 7906G.

Online Help Support

Firmware release 8.0(3) supports the online help feature on the Cisco Unified IP Phone 7911G and 7906G.

For the Cisco Unified IP Phone 7911G, online help requires Cisco Unified CallManager 4.2 or later.

For the Cisco Unified IP Phone 7906G, online help will be supported on a future release of Cisco Unified CallManager.

To access online help, follow these steps:

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Step 1 Press the Application Menu button.

Step 2 Navigate to the Help Menu item.

Step 3 Press the Select Softkey.

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Cisco Unified Video Advantage Support

Firmware release 8.0(3) supports the use of Cisco Unified Video Advantage with the Cisco Unified IP Phone 7911G. Cisco Unified Video Advantage allows you to make video calls using your Cisco Unified IP Phone, your personal computer, and an external video camera.

Group Listen Mode

Firmware release 8.0(3) supports Group Listen mode on the Cisco Unified IP Phone 7911G and 7906G. In Group Listen mode, both the handset and speaker can be active at the same time. During a call, one user can talk into the handset while other users can listen over the speaker.

Group Listen mode is disabled by default. To enable this mode, you must do so from the Phone Configuration page in Cisco Unified CallManager Administration. If Group Listen mode is enabled, the Monitor feature softkeys are not available on the phone.

Group Listen softkeys are displayed if Group Listen mode is enabled by the administrator on Cisco Unified CallManager. However, these softkeys cannot be configured by using the Cisco Unified CallManager softkey template.

User Tips

When Group Listen mode is activated, end users can use Group Listen mode by pressing softkeys:

•GListen—Activates Group Listen on the phone. Users can deactivate Group Listen by hanging up the handset or by pressing GLOff.

•GLOff—Deactivates Group Listen on the phone.

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Note If Group Listen mode is enabled, the GListen and GLOff softkeys replace the Monitor and MonOff softkeys on the phone.

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Installation Notes

Before using the Cisco Unified IP Phone 7911G and 7906G with Cisco Unified CallManager release 3.3 or later, you must install the latest firmware on all Cisco Unified CallManager servers in the cluster.

To download and install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 To download the firmware for Cisco Unified IP Phone 7911G and 7906G, click one of the following hyperlinks and follow the prompts:

•For Cisco Unified CallManager 4.2 and earlier:

cmterm-7911_7906-sccp.8-0-3.exe

•For Cisco Unified CallManager 5.0 and later:

cmterm-7911_7906-sccp.8-0-3.cop

Step 3 To download the Readme file, which contains installation instructions for the corresponding firmware, go back to the URL shown in Step 1 and click the appropriate hyperlink.

cmterm-7911_7906-sccp.8-0-3-readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

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Important Notes

This section contains these topics:

•Cisco Unified CallManager Load Server Setting for Firmware Upgrades

•Secure PC Logoff in an 802.1X Network

Cisco Unified CallManager Load Server Setting for Firmware Upgrades

Cisco Unified CallManager Administration contains a setting to optimize installation time for phone firmware upgrades.

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Note This setting is intended for future use, and is not yet a supported feature.

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The Load Server setting is visible on the Phone Configuration page (Product Specific Configuration section) in the Cisco Unified CallManager Administration application. This setting lets you specify an external TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for upgrades on the phones. When the Load Server is set, the phone contacts the designated server for the firmware upgrade.

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Note•If the firmware load is not found on the Load Server, the phone does not upgrade and is not redirected to the TFTP Server 1 or TFTP Server 2.

•On a factory reset or during a software recovery operation, the phone may fall back to using TFTP Server 1 or TFTP Server 2 to recover the phone load. In these scenarios, the phone will recover the phone load either via the term70.default.loads or term71.default.loads file, or it will attempt to recover the phone load based on its load.hist file.

•If the phone is auto-registering with Cisco Unified CallManager for the first time, the phone will request the phone load via TFTP Server 1 or TFTP Server 2. This will only occur once when the phone is first installed into the system. This can be mitigated by preloading the phones with the correct firmware so that no firmware upgrade is required in combination with the auto-registration, or by auto-registering the phones at the main site prior to deployment at a remote site.

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You can view the Load Server setting on the phone from Settings > Device Configuration > Network Configuration > Load Server. If the value in the Load Server setting is invalid, a "Load Server is invalid" message is displayed on the phone in Settings > Status > Status Messages.

Secure PC Logoff in an 802.1X Network

Firmware release 8.0(3) provides support for the Cisco Unified IP Phone 7911G to monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant).

When a PC is disconnected from the Cisco Unified IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch. The proxy EAPOL-Logoff message causes the authenticating switch to set the port to an unauthenticated state.

For more information about 802.IX re-authentication, refer to the Cisco Catalyst switch configuration guides at:

http://www.cisco.com/en/US/products/hw/switches/tsd_products_support_category_home.html

Caveats

This section contains these topics:

•Using Bug Toolkit

•Open Caveats

Using Bug Toolkit

Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:

•All severity level 1 or 2 bugs.

•Significant severity level 3 bugs.

You can search for problems by using the Cisco Software Bug Toolkit.

To access Bug Toolkit, you need the following items:

•Internet connection

•Web browser

•Cisco.com user ID and password

To use the Software Bug Toolkit, follow these steps:

Procedure

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Step 1 To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.

Step 2 Log on with your Cisco.com user ID and password.

Step 3 Click the Launch Bug Toolkit hyperlink.

Step 4 To look for information about a specific problem, enter the bug ID number in the "Enter known bug ID" field and click Search.

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Open Caveats

Table 2 lists Severity 1, 2, and 3 defects that are open for Cisco Unified IP Phone 7911G and 7906G for firmware release 8.0(3).

For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.

Table 2 Open Caveats for Cisco Unified IP Phone 7911G and 7906G for Firmware Release 8.0(3) 

Identifier	Headline and Bug Toolkit Link
CSCsd46715	Unable to distinguish between zero (0) and capital letter O on Cisco Unified IP Phone 7911 display http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd46715
CSCsd64349	Invalid message URL causes the subsequent XML pushes to be not processed http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd64349
CSCsd65226	Empty Dial list is getting displayed on phone http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd65226
CSCsd78552	Lifting handset while in IPICS session plays dial tone http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd78552
CSCsd79623	Phone Continuously displays Requesting.... http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd79623
CSCsd88089	Popping sound is heard when calling Cisco Unity IVR http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd88089
CSCsd88724	Focus should immediately shift when user action is involved http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd88724
CSCsd88756	Call back notification screen overlaps with received call list screen http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd88756
CSCsd91823	Multi-party call history—Transfer case— Received call from details http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd91823
CSCsd91853	Placed calls are not multi-party and should not show a multi-party call history http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd91853
CSCsd92836	Cisco Unified IP Phone 7911/7906 selecting help using Select softkey causes a 5 second delay http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd92836
CSCsd94168	No audible ring back on redial using Cisco Unified IP Phone 7970/7971/7961/7941/7911/7906 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd94168
CSCsd95276	Cisco Unified IP Phone discards DTMF digits A, B, C, D http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd95276
CSCsd96093	Duration runs cause problems events http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd96093
CSCsd97505	Unable to dial from external directory list after cancel edit dial http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd97505
CSCse00577	revertPriority setting not used for first call after changing the setting http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse00577
CSCse05493	Kernel Shutdown bug code = 0x91 when performing upgrades/downgrades http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse05493
CSCse06992	Speed dial entries not at designated position http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06992
CSCse09491	UDI Time Zone not displaying string from phone configuration file http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse09491
CSCse10790	Phone display is not updated for multiple calls on shared line http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse10790

Resolved Caveats

Table 3 lists Severity 1, 2, and 3 defects that are resolved for Cisco Unified IP Phone 7911G and 7906G for firmware release 8.0(3).

Table 3 Resolved Caveats for Cisco Unified IP Phone 7911G and 7906G for Firmware Release 8.0(3) 

Identifier	Headline and Bug Toolkit Link
CSCsc34320	Phone not renewing IP address if reservation changed on DHCP server http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc34320
CSCsc98903	SSH with Cisco Unified CallManager 5.x—performance hit during login http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc98903
CSCsc98937	Phone accepting duplicate IP http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc98937
CSCsd10839	Kernel shutdown bugcode = 0x95 with upgrade http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd10839
CSCsd13950	Phone can not boot up after RESET/power cycle http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd13950
CSCsd29095	Alerting state softkeys are incorrect when EndCall key is removed http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd29095
CSCsd33424	Unable to disable PC port permanently http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33424
CSCsd34361	Phone stops playing RingBack when second call comes http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd34361
CSCsd35011	Console log shows "SYSMSG: Kernel Shutdown bugcode = 0x67" http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd35011
CSCsd35541	LOADS filename extension displayed in upgrade UI http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd35541
CSCsd44181	AEC receive and send lose sync http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd44181
CSCsd51277	First incoming call cannot be answer if second one is connected first http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd51277
CSCsd51277	First incoming call cannot be answer if second one is connected first http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd51277
CSCsd52709	my_name gets corrupted in dhcp.conf file http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52709
CSCsd57320	DHCP recv socket error on bad address http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd57320
CSCsd57320	DHCP recv socket error on bad address http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd57320
CSCsd57619	dsp ingress frame timestamp not following RTP RFC3550 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd57619
CSCsd59892	"show inventory" CLI output not adhering to the specification http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd59892
CSCsd63834	Titan DSP host could 32-bit read between DSP firmware two 16-bit writes http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd63834
CSCsd67218	FSCK stuck in deadlock with syslogd http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67218
CSCsd71623	Phone keeps crashing with Cisco Unified CallManager Assistant phone configuration http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd71623
CSCsd81691	Cisco IP Phone 7911 SLR is 5 dB softer than required, its ok in GL mode http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd81691
CSCsd83812	mDoS tool icmpsic crashes phone on Bugtrap 0x93 http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83812
CSCsd87158	EM login prompt displayed on Japanese phone http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=SCsd87158
CSCsd89584	Phone sends corrupted RFC2833 packets when SRTP enabled for call http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd89584
CSCse07902	Cisco Unified IP Phone sends en as Accept-Language even when Japanese locale is set http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=SCse07902

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Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.

If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.

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Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

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Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:

http://www.cisco.com/go/guide

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

or view the digital edition at this URL:

http://ciscoiq.texterity.com/ciscoiq/sample/

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

•World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html

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CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

© 2006 Cisco Systems, Inc. All rights reserved.